[Resolved] Samsung Mobile Phone — DEFECTIVE MOBILE
I had bought a Samsung Mobile Phone - Model SGH-X210 (Sl.RW3PA21688H, IMEI No.[protected] on 26.11.07 from Sai Electronics located at Dilshad Garden DDA Market., vide their invoice number.1955.
I used the phone for one day and the next day it stopped functioning completely - giving indication of NO SERVICE. I then took it to the Shop I purchased and asked for a replacement and he refused and asked me to go to the Service Centre of Sansung located at 513, FIE Patparganj Indl. Area, Ground Floor, New Delhi - 110 092 (Phone No.[protected]. The Service Centre told me that it would take 10 days for repairs or finding the fault.
I am wondering why cannot Sansung replace the handset ... it is only 1 day old ...what is the guarantee and warranty ?
Please help me as to how I can get a replacement as it is a new mobile.
Complaint marked as Resolved 2020-08-13 23:32:48
[Apr 23, 2015] Samsung India customer support has been notified about the posted complaint.