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From: Ramani Eswaran



Subject: Fw: Compliaint..fullt automatic front oading washing machine


Date: Sat, 15 Aug 2009 11:59:26 IST









----- Original Message -----
From: Hotmail
To: support.[protected]@samsung.com
Cc: [protected]@gmail.com
Sent: Saturday, August 15, 2009 11:42 AM
Subject: Compliaint..fullt automatic front oading washing machine



----- Original Message -----
From: Hotmail
To: [protected]@rediffmail.com
Sent: Friday, August 07, 2009 12:09 AM


Dear Sirs

I will fail in my responsibility if I donot high light the tretatement given to my complaint by your office.

It is disgusting to say the least, to see that a Company of such repute which claims global status, is so poor in its after sales.

I had bought a Samsung Front loading automatic washing machine WD 7652 SUV in Sept 2008.from Arvee Sales Agencies, Lajpatnagar New Delhi I have been using it since then and am happy with its performance.

On 4th August it started malfunctioning and I called your call centre at 0120/3232/8080 and registered my complaint no.[protected].I was then directed to a service person who tried to guide me to correctg the fault. After a while he conceded that a service mechanic needs to be sent to look into the problem and told me that within 24 hours someone would visit me. So till 5 PM on 5th, I had waitied and then called the same number and was told that the mechanic is on his way and would reach me by 7 PM. I asked the person if she could call him on his mobile and find the approximate time he would come, as I had to go to meet a doctor. I did get a call from some person cliaiming to be the Co-ordinator and he told me that it was a holiday and there was no question of anyone visiting me that day. I was upset and insisted that he cannot do this to me, as I was waiting the whole day and even a little while ago I was told that the engineer is on his way.

He then assured me that somehow he will locate an engineer and send him to me before 8 PM.

That was the last I heard from him. No one came.

Then on 6th around mid day I called to speak to the supervisor and I had extreme difficulty in getting her on the line..finally I did get her and I told her I was unhappy and that I would not like to keep the machine of a company which does not care for its customers inconvenience and would also tell me layers of lies.

I insisted that it is a breach of contract that you would render service to me in return to what I paid you and you did not honour it.

Be that as it may, therefater, none came till about 6 PM when M Gupta called me and asked for the whole story. He also told me that they did not plan to send anyone as I had inisited in the afternoon that the machine should be taken back. He argued that Samsung should be given an opportunity to correct itsel[censored]Anyway I agreed and the Engineer came around 8 PM and tried to set it right. He wanted to change the pump and tried replacing with his pump and then found what he was caryying was more faulty!!!He then told us that the machine has no problems but we should put off the main supply when the machine is not in use!!!This was news to us, as we never did so in the last 11 months.

Anyway we followed his instructions and again the machine malfunctioned. I called Mr Gupta and he sent another Engineer who came and replaced the pump and said the same thing...that is keep the mains off...anyway we somplied.

But to our surprise, the machine is still not working properly. The problems are the same

1.there is a major creaking noise for the first ten minutes inside the drum when the machine starts
2.the machine does not complete its fukl cycle and often gets back to earlier cycle..ie., if it is 58 minute cycle, it goes back to say 20 nimutes cycle and then backs itself to another 45 minutes..clearly indicating malfunctioning of some of the circuits
3. the drying is not uniform...some clothes are dripping wet and some partly dry

we inisit that a thorough examination is done and someone senior enough who understands this machine looks into this.

Thanks

Ramani Eswaran
[protected]
314 Sector 19B Dwarka








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hi this is vishakha patel form sunav dist.anand... i want to complain my refregirator bcoze my 1 part is missing and my another part is brake.. i told them 7 or 8 time on phone and 3 to 4 time i were going at his office but they cant give me proper answer... my complain number is[protected]...i called in his head office in new delhi but they cant give me answer they told me that tomoroow our engginer coming on ur home and change both part... but at now nobody come our home and no change part... i was called her last time she is gave me answer that when you bought ur refregratior where you put ur eye... she is not talked with me like that i m her coustmer and when i bought my freez i paid my money... and his main office they aslo not talking about my freez... i want to know that when they maid freez they cant chake freez is there any part missing or any brake... and last time i was complaine them that time his engginer told me we cant give u part... what is it????? is this answer my qestion???????????? and also they are not talking me right anwer always giving me bad and rudlly answer... so i[censored] possible then change my freez... so ple answer give me on my email adress or my cell number is [protected]... and possible then deliver my part tomorro morning okkkkkkkkkk

Purchased hanset (Samsung Star C5233) from Planet M (Add. : Shop No. G4 & G13, Vikas Chambers, Plot No.1, 2, 3, Community Centre Block-A, Paschim Vihar, New Delhi-110063)on 10/07/2009.
The fault was of the improper shutting-down and restarting of the handset by itself.
The retailer i.e. Planet M are providing no response against the complaint filled to them.
The above handset was submitted to them on 07/08/2009 and till date it has not been rectified.
Don't know when we will be getting the hanset back.

I had recently taken samsung mobile model no. SAM Raaga (SCH-B239) sl. no. A[protected]E8. I had purchased it on 24/2/09. I started facing problem in my mobile. It remained on only with the charger and switched off as soon as removed from charging. I gave it to the dealer for repair on 10/8/09 and have still not received the mobile.

I would request for my mobile to be repaired as soon as possible and returned to me or else ask the dealer to give me a standby handset till my set is repaired.

Regards,

S.P. Singh

Hi,

I purchased a samsung Mobile phone in July'09 1st week (Model S-3500 from Ringers, PL Sharma Road, Meerut U.P), And 08 days within purchase the camera started functioning improperly."Error - Check Camera connection".
I took it to the dealer they asked me to go to the service centre since I demanded a replacement of the phone.When I went to the service centre (Ganga Plaza, Begum Bridge Road, Meerut) they asked me to leave my phone for minimum 7 days to get it rectified without a back-up phone.After 7 days when I went they replaced the camera.When I checked my phone after handover the same error was still persisting.Standing at the service centre itself I asked them about the same error coming again in the camera then they said that I'll have to leave the phone for another 15 days in order to get it rectified.(again without a back up phone).

What do I do?

I think I really wasted my Rs. 6500/- ( Approx).

I request you to please take strict immediate action & I demand a replacement.(New Phone) with an apology.

I have purchased Samsung 6.2kg model no. wa82v4g at Kakinada authorised dealer recently. I would like to notice two problems. One is you have provided Water filter, very nice, but forgot to provide a tool to pull out when the machine noticed "check filter" message. As you are aware it is difficult to pull out such a small piece and neither sufficient space to keep our fingers nor sufficient carriage to pull out. I suggest you to make a suitable Handle on the top of the filter itself in your coming pieces and for me you provide a suitable hook (either metal or plastic) which can not spoil the piece(filter) at the earliest by post.

Second one is there is no wheels to move the machine one place to another, because in all towns and cities unless you have a own house it is difficult to keep it neither bath rooms nor in balcony permanently. I advise you to keep wheels at the bottom and arrange button to come out when required to move the machine and settle inside when not required in the stands inlet to fix the stand while using and not to give jurks . I hope I am correct the reason you have not provided wheels not to shake the machine while using because of vibration.

Please be informed that I've own a samsung fridge Model no - Samsung Biotech refrigerator which i'd purchased it few years back.the problem is from last 2-3 days it is not working and getting tripped and I've been calling these people from the company service center from the last two days and no one is coming to rectify the problem.

I've spoken to Ahmed at Faridabad service center but he has not provided me any help and no one has come to see the fridge.
As one understands how difficult it is to survive without fridge.Request you to kindly look into the problem.the people from the company are unprofessional and are not attending to the problem.
request someone to look into the same ASAP.

My house no is as follows.
House No - 804, sector - 15,
Faridabad - 121007.
Mobile no - [protected]

We have brought samsung b210 mobile on 8th Nov 08 and it is in waranty period. IMEI no is 356591/02/035542/4 and serial no is RW1QA84422Y
MODEL IS -SGH-B210
Now there is problem with the socket used for charging . when we went to shop they told that we have to give it to Samsung service center. so when we made a contact in authorised center in Pune they told that it will not be replaced or repaired by Samsung as it is damaged. But If we are handling this with care and then also if it is damaged then what quality these people are using? Now they are asking repairing charges of Rs 1900/ which is cost of mobile itself ! We are using many Samsung equipments but due to this we are now thinking on that decision that henceforth not to buy any product of Samsung .

It is a kind request to concern person to solve this problem.

Regards
M.M.Patil.

We have been told by the dealer i.e. by e-central Vashi that we will be getting a Airtel Digital TV set top box free with installation and 5 months subscription. The Airtel representative came at our place and he gave us a NO SIGNAL CERTIFICATE and told that the dish cannot be fitted at our place. Now we are talking to the dealer than he is telling that we can't do anything. This is your problem.

Dear Sir,
we havepurchased the 1.5 ton a/c 5No And 1No of 2ton A/C of samsung Company. One of the A/C of 1.5ton is not working.We have registered a complain with BP NO [protected]. but still no action has ben taken. So we feel that we have made a great mistake purchasing samsung product.We have purchased the A/C on 10/07/09.Please take some strict action that our A/C could repaired as soon as possible.

THANKYOU
SAINEST TUBES PVT LTD
CHHATRAL DIST: GANDHINAGAR
(NIRMAL BELLANI) [protected]
[protected]. 234128. 232242

Hi

I purchased samsung s5233 mobile 1 and half month ago, now its touch pad and mother board are faulty .Since i bought this model i faced the problem like the set is frequently get hanged and some time the touch pad is not working and the camera also got hanged.

Now the problem is the touch pad is no more working for me, then i went to sevice station they told like the touch pad you need to change and after that they told the moder board also get corrpted.

Please friends before you going to buy any samsung mobile, just think twice like you have to bear the time to get to the services 5 to 10 times and also have option for another mobile because you did not get that set repaired with in a week.

Thanks
sagarika

I have send my Samsung HDD to the service center for warrenty.The service centre is in tvm and it isMareena Electronics, Sreekandeswaram, Fort P O, Tvm.They are not give right consideration to my HDD.I didn't get the warranty.If You are not willing to Solve complaint I shall go to the consumer court.
MY samsung HDD is
Model No SP0822N
Serial No 1519J2CL411446
Work order No in Mareena 0709/296/21 Date 10-07-09

I have purchased a Fully automatic Washing machine of Samsung from Pazhayakadavil Audio Vision, Thalayolaparambu, Kottayam District, Kerala on 06.05.2006 vide Bill No.459. Now it is not working. As suggested by the dealer, I have registered a complaint at Kottayam Service centre on 15.07.2009. My complaint Reg.No. is [protected]. Till today, I have'nt got it rectified. The service executive who attended (Mr. Bineesh) said the problem is with PCB and they are waiting for the spare to receive from Chennai. But, unfortunately, they haven' t got the same till today. Whenever I enquired about the status of my complaint, I am getting very silly excuses.

Please make available the spares to Kottayam service centre and do the needful to get me the washing machine repaired at the earliest.

Thanking you,

Letha K. John
Mob :[protected]

I had purchased Samsung LCD monitor in Aug-07 with 3 years of warranty. The monitor had started behaving weird in just one year and I had raised several complaints with the Samsung customer care. Samsung had tried to repair the monitor several times but it still have same issues. Even after wasting so much time Samsung refuses to replace it.
On top of this the service managers (Mr. Rajendra [protected]
& Mr. Paresh [protected]) are the most unprofessional set of people I had to deal with. They would promise they will call me in 10 minutes and would never even call in 10 days unless I call them back.

This shows how much unethical the company is

I would advise all the folks to be very careful while choosing a brand. I had 3 samsung mobile phones (CDMA) and all are piece of junk. I had to purchase it because that was the only brand supported by Tata Indicom. Else if Nokia can be rated 9/10, I would rate Samsung nothing more than 3/10

Vikas

We purchased a Samsung Refrigerator ( RT 27 ) from Dass Electricals, Pune on 06/06/09. We bought the Samsung Refrigerator thinking that it will give us the quality product, but we are totally disappointed with its performance. When ever we open the fridge door, it emits an unpleasant order, that even fills the room where the fridge is kept. . We have been using fridges since 1974 ( first it was a Godrej and later it was a Whirlpool ) and...

No CD came with the set.I am unable to work through my PC which does not report having corresponding software.please tell what to do?Installing the other samsung pc studio 3 does not help to connect USB..

Dear Sir,

I have purchased Samsung Make Mpower-569 (Sl.No.[protected] mobile pohone on[protected] from Electro World Communication World, Noida. After 20 days mobile get problem in speaker that i can not recieve calls properly, then i submitted this mobile to samsung service center GSM TELECOM SERVICES, Noida then this problem rectified with in ten days. Now again after repairing of few days then this problem occurs again, I submittted again this set on 23 July'09 now today is 10 Aug'09 and i did not recieve mobile handset. and service center is saying it will take more days but they did not know howmany. now I want replacement of my hand set because of this problem and sevice center didnot want to do replacement.aqccording to service center mother board of handset gets problem due to this i get problem again and again. so please do the needfull for replacement.

my communication address is:- Raman Sharma
B-10A/83B, UdhayGiri-1, Sector-34, Noida

RESPECTED SIR,
MOST RESPECTFULLY I BEG TO SAY THAT I AM NARESH SALUJA S/O BALRAM SALUJA R/O A-140, GANESH NAGAR, P.O.TILAK NAGAR, NEW DELHI-110018. I AM PURCHASE ONE SAMSUNG SPLIT A.C. ON DATE 12/07/2007 FROM BETTER DEALS ELECTRONIC PVT. LTD. B-3/67, JANAK PURI, NEW DELHI-110058, IN WHICH COMPANY CAN PROVIDE 12 MONTHS COMPLETE WARRANTY AND 60 MONTHS COMPRESSOR WARRANTY NOW PRESENTLY MY A.C. SPLIT IS NOT WORKING PROPERLY SO I CAN REGISTERED COMPLAINT BY PHONE AT 02/08/2009. AND ENGINEER IS COMING AND THEY ARE TELLING COMPRESSOR IS (NOT WORKING)DOING PROBLEM IT WILL CHANGE IN NEXT DAY. SATURDAY ON DATE 08/08/2009 I HAVE CALL IN THREE TIMES BUT THERE IS NO RESPONSE. SUNDAY ON DATE 09/08/2009 TA-SAMSUNG SMS SEND DEAR CUSTOMER YOUR CALL HAS CANCELLED AS REPAIR COST HAS NOT BEEN APPROVED BY YOU. SIR, MY COMPRESSOR WARRENTY IS SIXTY MONTHS BUT AFTER ONLY 25 MONTHS COMPRESSOR DOING PROBLEM AND COMPANY NOT CHANGE. WHY AND I REQUEST YOU PLEASE CHANGE IT IMMEDIATELY.
THANKING YOU
YOURS FAITHFULLY
NARESH SALUJA
CONTACT NO. [protected]
PH.[protected]

I have baught samsung AC from SHAKTI Electronics, Naherunagar, Ahmedabad.

I have a really bad experience from this vendor and the company service it self.

Now, I have one year warranty period. Can anything can be done to this AC?

Dear Sir,

I Have purchased Samsung Window AC on 31st Mar 08. As of now around 800 Hrs was running time of this AC. Now i am facing the problem in GAS leakage. Service person told me to gas line and gas to be checked. And also front panel in AC not working. Hardly i have pressed that panel 20 times from the date of installation. I am only using AC Remote. I didnt expect these type of very very poor product from Samsung. I want to know the standard lifetime of these "GAS" things. Now samsung telling to pay Rs. 1850 for the above repair and additional Rs. 175 for replacing the digital panel. ( Is this fine for not using the panel ??? :( ).

My no. is[protected] and i have register the complaint with samsung. Reference : [protected]

Thanks & Regards

Thiyagarajan M