[Resolved]  Samsung Refrigerator — Worst after sale service

Samsung Refrigerator — AFTER SALES SERVICE

I HAD BOUGHT ONE SAMSUNG REFRIGERATOR FROM SALES EMPORIUM, GARIA ON 21.10.2008 BUT TILL DATE (25.10.08) NO REPRESENTATIVE TURN UP TO OPEN THE CONTAINER AND FIX THE REFRIGARATER . PL.SEND YOUR ENGINEER TO DO THE NEEDFUL

S.BANERJEE

Samsung / Refrigerator — No Service / Poor Service

I have purchased a Samsung refrigerator model No.- RT31AVMSI/XTL, Sl.No.-00094ZAX502193 on 19/08/04 from AKASH SALES, DVC Central market, Bokaro Thermal, Jharkhand-829107.After one month of purchase its doors stopper broked but after many complains to dealers shope, in response, a person visited the refrigerator but it is unattended till date.
I am regret to say about another problems that the handle of the above said refrigerator is also broken from last three years but after regular complains to dealer a service personnel came and saw the problem and assured to rectify it but there is no response from samsung india ltd. / Dealers end till date.what can i do for this kind of act.please help me.

Samsung Refrigerator — Poor after sales service

Sir,
This is to bring to your knowledge that I am deeply saddened by the type of behavior I and my family had been facing for the past one week by Samsung Customer Care Center at Agra. I had complained to the office on 13th August 2009 for cooling disorder and two engineers visited my residence the very next day but could not do anything. I told them to repair it early as I had my sister's engagement on the 15th of August but after that day not a single visit. And inspite of my repeated complaint calls to the service center they too could'nt do anything except promising that they would send the engineer.
Is this the type of response one expect when one buys a product from a well known reputed company like Samsung? This is extremely shocking and depressing.
I hope that my plea reaches the top management of the company and they should do something really fast before it tarnishes thier reputation to the extent that nothing can save them.

Regards

Jatin Jain

Samsung — Worst After Sales Service

I bought a Samsung Split AC of 1.5 Ton 4 months back. Now after installation i found that there is some water leakage problem and my wall get damaged, even my Ac's temperature display is not showing any display.

I made a call to the dealer for repair but they told that it has already been installed so i need to make my complaints in Companys toll free no. I made my complaints registered in the toll free no. and the customer care executive assure that it will be resolves in the next day by their service engineer. But till today, after two weeks no service engineer had turn up nor even call me up. I made my complaints registerd thrice in the toll free no. My complaints no. is [protected]

Samsung — Worst Company for service

Samsung is the worst electronic service provider. They never provide any service once you purchase the product.

I request all of Indians to stop using SAMSUNG products if you dont want to face problems after wards.

Samsung — The worst service you will ever have

I am a fool because of the fact that I am using SAMSUNG products who got the worst customer service in the world. I am an unfortunate owner of a
SAMSUNG 1.5T AC,
SAMSUNG washing machine,
SAMSUNG Refrigerator,
SMASUNG mobile SCH F679 and a
SAMSUNG CORBY SCH F 339.

You can refer BP number [protected]

My issue started with washing machine. On 25th of feb 2010, given a complaint in the customer care number [protected] that my washing machines drain nob is not working. This complaint is not resolved till this moment even after so many follow ups and no soul in the SAMSUNG world is to answer me by when they will rectify this issue…what a great service sirji!!!!

I happened to change the display of my mobile SCH679 by paying RS1200. The very next day of putting the new display, phone screen started blank with white screen. Managed till I buy a new phone and given the equipment to SAMSNG authorized service centre in Chennai Ambathur ( shyam communications).They put a digital sign board saying that they are authorized service centre for SMASUNG. After few days the equipment was returned and I was charged Rs600. Surprisingly the numbers keys *, 0, # stopped working after the great service!!!! When approached the service centre, I was told that the problem can not be rectified and I need to forget about the amount paid can through the phone to dust bin!!!! I was treated like a DOG by the service centre and the attitude of the staff is non bearable for any human being. They started arguing that it was my mistake that I did not checked the handset before paying the money.. What a service sirji!!!!!!

I lost trust on this brand only because they just dont care their customers. You call their call center, write email but they wont give a damn to you.. not even the respect we give to the street dogs!!!

Let god save us
Vinu Rajendran
[protected]

Samsung — Samsung after sale service is the worst in the industry

This is regarding after sale service of LCD TV(Model: LA32C550, purchased : August 2010), manufacturer : Samsung
I have given a complain regarding a malfunction where the TV is automatic power off and on automatically.
Complain date : 7th may 2011
Complain ID : [protected]

After several reminders the technical person came to my home and did not diagnosis the problem and by just watching the problem on the TV, he told I will change the main board next day. The technical person didn’t appear for around 4 days and after reminder he came and change the main board. But the same problem persists after changing the main board. Then the same technical person told I will change the SMPS board, God knows whats the problem, he never tries to diagnose the problem. So the last visit happened 11th may 2011. He is supposed to come on 14th may, but till now no one appeared. I am calling 2 times everyday but the most ridiculous thing is that the Samsung customer guys does not have any data, all over I have to explain what’s the matter.

To solve a problem till now they have taken more than 2weeks and still it’s not resolved.

Few things I want to mention here.
1. The Samsung after sale service is outsourced to third-party authorized service centre’s. The people are really incompetent and does not care about the service quality.
2. NO sync about what’s happening to the customer and what the authorized service centre doing.
3. One motto of Samsung, sell product and forget.
4. No timeline given when the issue will be resolved.
5. Even I talked to customer manager and every time used to get a commitment some one from service centre will call you back about the update.

I am writing this email in frustration and I urge you to get people know how Samsung after sale service are. Be it in twitter or FB or in you show.

The most important thing about this is to know what would be the way to put a consumer case on Samsung on this. Let me know if there would be any case that I could file on this to get them punished for the agony and frustration calling them and sitting at home without TV working.

Samsung — after sale service

from last 2 day my air conditioner is not work i request the company to come and solve the problem but seems less interested in this so plz look in this matter ...same problem was faced by me few days back just bcoz of this only my problem has increased...

Samsung Refrigerator — POOREST AFTER SALES SERVICE

I had registered a compliant No.BP.[protected] with Samsung Customer Service Div. as my refrigerator has not been functioning properly, with least or no cooling effect,and after 3 or 4 days a service person attended to the complaint. He informed that the defect has to be rectified by filling gas and that he would arrange for the same by informing the company. Subsequently, after a gap of 3 days your service personnel came and filled up the gas and charged Rs.1055/- for the same.
However, we observed that the remedy has only compounded our problem and whatever little cooling effect which was available in the refrigerator had further deteriorated due to faulty service. Since then, we have been repeatedly trying to get the attention of the Service Centre over phone and unfortunately all our efforts have so far only met with some empty promises from the company with no follow-up action at all. Our registered letter 02 08 11 to the company has been duly acknowledged by them and still adamantly staying away from resolving the matter.