Samsung India Complaints & Reviews

Microwave — No after sale service

I have been trying to get my microwave repaired first of all it stopped working once the one year warranty was over. I can’t believe these products last one year only. I called whirlpool call center and a complaint number was provided HD[protected] and was told within next 48 hrs I will get a call from service technician and will charge Rs295 for the service and rest amount I have to pay for any replacement. I have been waiting from last one week and no contact from whirlpool.
It’s the most pathetic service I ever got first the products are worse would suggest never go for such things which don’t even last 1 year we are two people at home and can understand the usage of the product as well. I will never ever buy whirlpool products and suggest be careful before buying.

Microwave Oven — after sales service

a month ago a complaint regarding my microwave oven was registered at local service
centre at kota Rajasthan.
my oven's base motor for rotating the substance having problem and it's triangular rolling system also got damaged.Still now it has been not repaired. I am unable to understand the methodology of your company about the after sales services.I am facing problem hence requested to look into matter as soon as possible to save the name of your company and market reputation.

Dinesh kumar Gupta
2-Ra-4 Vigyan nagar
Kota- rajasthan
mob no [protected]

I bought a microwave on 9th of dec2009.Bigbazar showroom demonstrated me a piece that was on display and forwarded me a packed piece during delivery, with a promise that the packed piece was checked and in perfect condition.When opened at home, though apparently perfect, its door was not properly pushing back when opened.
Today ie[protected] a service personal came for home demo and left with lousy excuse that the problem will get solved automatically when the apparatus is used regularly.Well, Im not satisfied because that door is not manageable until a person is practiced enough to open it and not everyone from the family is able to open it.I request the authorities to solve my problem as soon a as possible, as this has deterred my trust in your brand.
If my problem is not solved then this will be my first and last chance to try this brand.

SAMSUNG/MICROWAVE — NO AFTER SALE SERVICE

A MICROWAVE MODEL NO.MWCE103VD BLACK PRODUCT SL. NO.21617D390450 PUCHASED ON 14.11.2009 FROM KINGS ELECTRONICS KHARGHAR NAVI MUMBAI STOPPED WORKING ON 10.04.2010 AND COMPLAINT LODGED ON 14.04.2010 WITH THE SELLER AS WELL AS THE SERVICE CENTRE. IT WAS TOLD THAT WITHIN 48 HRS. IT WOULD BE ATTENDED. DESPITE DAILY REMINDERS SINCE THEN IT HAS NOT BEEN ATTENDED. THE SEVICE CENTRE AS WELL AS THE SALES MANAGER, SHRI SHIEKH HAVING MOBILE NO.[protected] IS NOT RESPONDING.

Microwave Oven — Poor after Sales Service

Very much upset with after sales service provided by company, your service center/engineers are least bouthered to contact customer for any complain I have to make 25-30calls and wait for more then a month.

Microwave Oven — Wrong sales commitment Microwave oven

This is regarding the purchase order of Microwave for which I had received call from India today telesales executive Amandeep, she hadcommunicated following things which are wrong:

1) Fee gifts with the microwave are Reebok Wrist watch & T-shirt, wherein I have got only wrist watch, where is the TSHIRT? When confirmed from your customer care executive Hina, it’s informed that TSHIRT is not applicable…….. Aman had even asked the size of t-shirt and now its not applicable.

2) The microwave considers CONVECTOR, it’s not applicable.

3) As per Aman the actual market prize of this microwave is Rs 9000 + but this microwave is available at the prize of Rs 6499 only… Why?

4) As per Aman no shipping charges were applicable & cost of the microwave is Rs 7098 then why m I charged Rs 599?

5) I was at Rank 3 of the sweepstakes prize, wherein 5 prizes were to be given and minimum prize of Rs 15000/- was sure, I was asked to do total transaction of > Rs. 10000 then I can even get the first prize, later on I received call from some other executive stating I need to do another transaction of Rs 15000/- to get the better prizes and previous one is nullified…. As per executives the minimum prize money have increased to Rs 20000/-



6) I was suppose to get the prize by 20th May, which i have not got as yet..

Even after continuos reminders on email i have not got any reply from your side, that too cpmplaint is pending since 29/5/2010.

Regards
Ritu Sidana
[protected]
[protected]

yes, i agree

yes I agree

REF: COMPLAINT NUMBER BP [protected]

We had purchased your MODEL NO Microwave Convection Oven from SAMSUNG Digitalall, home Navrangpura, Ahmedabad 38009 vide cheque no dated

The oven has been giving problems (every monsoon and at other times) on a regular basis and we have been calling the Samsung service Engineers occasionally to get the oven repaired. During the last few years, we have also made payment to Samsung in order to replace the PCB.

Our Microwave Oven has been out of order since the last few months. We have made complaints about the same and the recent complaint number is [protected]. During a recent visit of your service engineer we were informed that the specific model has ceased to exist and that the Samsung would compensate for the amount spent on the oven. However it was insisted that a copy of Invoice would be necessary.

Please note that as a practice, we do not file and maintain Invoices of purchases being made by us and it would be impossible to furnish the specific Invoice to you. We are however sure that you will be able to relate to the purchase made by us on the basis of details of cheque payment details provided above.

Under the circumstances, we find the DEMAND made by SAMSUNG personnel’s as preposterous and unreasonable. This is particularly keeping in mind that we purchased the equipment from Samsung Plaza, your own authorized network and the equipment and the details of the equipment are there for you to see. Also Samsung officials have regularly attended our complaint in the past and there has never been an issue of our specific Micro-wave oven being not an original piece.

We are of the opinion that Samsung is trying to absolve itself from its responsibilities by making such an unreasonable demand.


Having gone through case studies eulogizing the success of SAMSUNG in the Microwave Oven market, I am amazed at your business practice and the behavior of the Company.

I would request you to immediately replace the equipment or make a suitable compensation failing which we would not have any option but to go to the C.E.R.S or the press to highlight your style of functioning and such unethical practice.

We also regret to note that due to very busy telephone lines we are unable to contact your service centre in spite of repeated calls made to them AND HOURS TOGETHER THE RECORDING WILL COME AS "ALL LINES ARE CURRENTLY ENGAGED PL. HOLD WE WILL BE WITH YOU SHORTLY."

We request your action within 15 days.

Call center guy is helpless. ASM (karthik, manoj) did not pick up the call to respond.
Service center manager does not know what to do next.
Speechless wonderful arrangement by Samsung. Not sure, how are they running the business with so much of carelessness. Online, chat online facility is just an eyewash - does not work at all.

This mail is being sent to Samsung CEO.
[protected][protected][protected][protected]
Dear Mr. B D Park

I am deeply hurted with the kind of service being provided by Samsung.

Microwave Ovan
Model : CE117PF-X/XTL
Date of Purchase - 22 Jan 2012
Date of Demo - 27 Jan 2012

When switched on the unit, the front glass door started generating sound and the glass pannel cracked. Complaint given immediately. The service engineer visited 6 times during 1 month without solution. Then on 23 Feb 2012, the ovan was taken to the workshop. Since then, over call only assurance are given. They are not replacing the door, nor returning the ovan or money.
Service centre :[protected]
Person contacted - Jansi, Madan from Customer care and many more people in last 1 and half month. Neither there is a service or call back. I have been using Samsung TV, Mobile, Fridge, Washing machine, never had a problem. If samsung is not good in kitchenware, please focus on wherever you are good at. The customer care and service centers knows only how to give assurance, there is no solution, they have never kept a commitment so far in this case. Being polite alone does not solve the problem, there should be action. I am deeply hurted and writing you the final mail. Also, I have registered a complaint in national consumer helpline. Let me see, if this channel is just like any other assurance channel of samsung or is an effective one.

Regards,
Bharati

I have purchased Microwave Oven model no. CE1031LFB serial no. 15587DAS1039240 from Mona Traders, Nagpur on 27.04.2009. Initially it worked well but within few days it had a problem. Its touch plate has to be replaced, Its cost being 350+250(Labour charges)= 600. Again within a short span of time again the same problem of Touch plate, again costing Rs.600. Its horrible. I thought its ok now but to my surprise now its dish stopped rotating and its light went off. When I lodged a complaint, the technician told that now its the PCB problem which will cost nearly 1750/-The other problem is in monsoon, again the oven does'nt work properly. I am fed up of these problems of the microwave which is taking away my valuable time instead of saving it.. My complaint no. with the call centre is [protected] & I reminded them 2-3 times. I was told that the Sr.Engg will call me but no, even after a week I did not get any response.
After repeated phone calls the mgr informed me that the part is not available with the co. and also the model is withdrwn. But then this is not my fault. After writing to the CEO of the co. a commercial solution offering a negligible amt after deducting 66 percent depreciation from the total amount was given. How could the matter be sort out by making injustice to me for no fault of mine. The oven has been purchased just 3 yrs back & within this short period how can it be depreciated 66 percent ? & let me tell u I have already been paying money for the spare parts 2 -3 times earlier and thus proved that the piece is defective. The spare parts r not available with the reputed co. & thats not my fault & I requested to replace the piece at the earliest, & I know that as per rule, a co. has to provide services/replace the piece without any delay.
Now I am compelled to lodge complaint with other forums. Pls help me sort out the problem and get justice.
Regds,
Vaishali C

Samsung 29 inch TV — tv screen not working

we have purchase samsung 29inch tv from a dealer in vishakapatanam, as we have gifited for marriage in hyderabad (andhra pradesh ), purchase on 24/03/09 . TV was fitted after 1month, with in 15days the screen was blank no video picture or audio sound was their, when we call the dealer of vishakapatanam we told the matter and we requested him to give us the transfer letter for servecing the tv to samsung srevicing center in hyderabad. the dealer answered it cant be transfer, u have bring the tv at vishakapatanam get it repair, how can we bring it their, samsung company its not a local company i thing . i have the bill and warranty card. please i requesst you to look in to the matter do the needful immeaditely, waitting for your reply

It happens many a times for me for the AC service as well. And also these guys who comes for service will charge on a lesser rate than the company fixed rate without a Bill.

samsung s5233w — PC suite an error occurred

when i try to connect my GT-S5233W through PC suit an error occurred that an unregistered device is connect and communication cannot proceed..what this?

Strip problem
Dear Sir,

I have purchased S3500 mobile about 7 months back.From last one month my mobile is automatically getting switch off - on.I have registered complaint in service center at Thane - Nuapada ( Maharashtra), but I am not getting proper response / commitment from them. Whenever I called them, they are just giving the new dates.

very very poor service
i have bought SGH F270 mobile phone on dec 12 2009 & it broke down in a week only i went to samsung care situated in sector 22 they dint bothered to correct the defect. after that i went thrice but no attention was paid. then they kept my handset with them on 4 jan 2010 & returned on 31st of jan 2010 and still the hand set is not working properly. i m really very fed up.i have used my set only 15 days from the date i have bought it
please help me.
amanpreet kaur

I bought a samsung star mobile at the end of june 2009. Just after a couple of months its touch panel started malfunctioning.Sice than i have got it repaired 3 times but the same problem arises everytime within just a couple of days.I WAS a loyal customer but now I am really disappointed and you people are really pissing me off.
[protected]

40" LCD of samsung — ot installed within 10 days of purchase

Dear Sir,

I have bought 40" LCD of Samsung on dated 14.10.2009 from authorised dealer of samsung named "Samsung Plaza" in Agra. I have requested for installing the same with customer care on dated 19.10.2009. My BP No. is [protected] for the requested. The LCD is still not installed after several reminders on phone.

Samsung India Ltd- LCD TV — Non installation of new LCD TV Set

Hello Sir,

i had purchased aLCD tv - SAMSUNG make from M/S Adishwar india ltd,maratali branch,Bangalore vide bill on MH 43880 dated 1st march .

But till date no one from samsung has come to install the set and it has been 2 weeks from the date of purchase. When i contacted the samsung india office in indira nagar branch,bangalore they mislead me and slammed the phone and told me to contact the dealer from where i purchased.

I wish to express my discontent to the quality of service these so called big brand names provide to customers and the type of staff they have in thier so called customer relation counters,

I wish to lodge a complaint against this poor quality of service and wish to go to higher levels if my LCD tv set is not installed within 24 hours.

Thanks

RItesh
bangalore
date 10 th march 2010

my handset samsung w-299 video not support and images

Samsung Oven — Gift not received

Dear Team

I Have purchased a Samsung oven from starcj.Com on 14 June 2011.Order no [protected]. The offer included 2 free gift hand micture & nonstik .I have told tall free no for many times but not response for correct answer. I was told by the customer care executive of star cj that they will be sending the gift but Till date I have lodged numerous online complaints on starcj.Com and have spoken to their call centres but they always confirm me that they will be dispatching the gift within 2 working days.I am still waiting for the free gift . Thanks

From
Akash Vala
[protected]

LCD TV — TV NOT INSTALLED

I HAVE PURCHASED A LCD TV, MODEL LA32B530P7R SL.NO. 12293PBS900490B ON 30.09.2009 FROM M/s LAXMI SAINADH ENTERPRISES, RAJMUNDRY, ANDHRA PRADESH AND BROUGHT IT WITH ME TO HOME. TILL DATE THE TV IS NOT INSTALLED THOUGH THE SAMSUNG REPRESENTATIVE AT THE TIME OF PURCHASE TOLD ME THAT IT WILL BE INSTALLED ON 01.10.2009.I ON 01.10.2009 EVENING WENT TO THE SHOP, THEY TOLD ME THAT IT WILL BE INSTALLED ON 02.10.2009. I ALSO CONTACTED THE PERSONS ON PHONE BUT THEY HAVE NOT RESPONDED. EVEN THEY HAVE ASKED ME NOT TO ARGUE.

THIS TYPE OF INCIDENT IS NOT EXPECTED FROM A SUCH REPUTED FIRM. PL INTERVENE IN THE MATTER AND INSTRUCT THE CONCERNED PERSON TO INSATTAL LCD.


PREM CHAND
[protected]

marili123 is only one month work after ont work.

Samsung S3310 — not connect with pc

usb not connect with pc kindly do the needful

samsung very big company. that should not have such complints kindly rectify the problam

Samsung S3310 — Not have internal memory as specified

I have purchased S3310 4 days ago.
It is specified that it have 256 MB internal memory.but i find that it has only 25 mb

Samsung S3310 — not connecting to pc

I purchased SAMSUNG GT S3310 i am having PC Studio software
but i dont have USB Driver CD suggest me what to do with this
and how could i connect Internet in my pc Through My Mobile
i[censored]SB driver is available

Samsung S3310 — 250 cash back

I purchased a samsungS3310 handset before 2month. I scratched coupon and won RS 250 but i don't get any cash back of RS 250. So please send my cash prize immediately.
Thank you sir

i am fully agree on this even i have purchased this S3310 . it will not get connect with PC . we have to install Samsung PC suite to this . even after installing this the problem remains there.

not connecting to pc
I purchased SAMSUNG GT S3310 i am having PC Studio software
but i dont have USB Driver CD suggest me what to do with this
and how could i connect Internet in my pc Through My Mobile
i[censored]SB driver is available

Samsung S3310 — mobile hangs and gets off automaticaly

My Phone Model S3310 hangs and does not gets disconected inspite of cutting the phone , it gets hanged too.i have to switch off the phone for that please suggest me

i think u hv not tried well call me on my mob [protected] i will tell hw to do it0

Samsung S3310 — not received cash amount.....

sir , i want to inform u that i hav purchased a new mobile samsung 3310 on 1st july 2009. and i have won the price of 250 cash back.and i hav posted the formalities also at time but i havn't recieved any information about this ....

this is my humble request to u that to check it out and reply me...

Mayank kacholiya
[protected]

[protected]@gmail.com

Samsung S3310 — hangs and speakers not good

Sir,
I have bought Samsung Metro S3310 on 12th october. Though i finished talking and cut call, the call is not immediately cut. Moreover the external speakers are not good than what they were at the showroom.
Please reply.

Thanks & regards,
Suganthi

Samsung S3310 — low internal memory

Sir, i purchased a samsung s3310 mobile handset.in phone reviews they provide 256mb internal memory. but i only got about 25mb.

My Phone Model S3310 hangs and does not gets disconected inspite of cutting the phone, it gets hanged too.i have to switch off the phone for that please suggest me

I find it is only 56.6 MB. They have specified that it has 256 MB Internal Memory.

Hi,

IS there any option to incease Internal memory or option to send files directly to external memory card.

Any idea!!!

Thank
Anand

Samsung S3310 — DISPLAY

SIR,
I PURCHASED SAMSUNG 3310 MOBILE 4 MONTHS AGO. AFTER 1 MONTH MY PHONE'S DISPLAY WAS ACCIDENTLY BROKEN BY MYSELF AND I WENT TO SAMSUNG SERVICING CENTER IN TRIVANDRUM. THEY SAID THAT THEY WILL ORDER THE DISPLAY IN COMPANY AND PROMISED ME THAT THEY WILL GIVE ME THE DISPLAY IN ONE WEEK BUT THAT WAS IN WAIN. I KEPT CONTACTING THEM FOR 3 MONTHS AND NOW THEY ARE NOT ATTENDING MY CALL
PLEASE MAKE A SOLUTION FOR MY PROBLEM. I WANT THE DISPLAY AS SOON AS POSSIBLE.
PLEASE DON'T IGNORE MY COMPLAINT.
YOUR'S FAITHFULLY

What ever the content user tries to copy from bluetoooth, that content will be stored in phone memory and obviously the phone memory is getting full..And data cable connected to PC through phone doesnot work.

Samsung S3310 — audio quality not available

audio quality not available on handset
address --
AMAR SURESH KAMBLE
c/o College of Education barshi,
Tal- Barshi
Dist- solapur
[protected]

Sir,
I have bought Samsung Metro S3310 on 12th october. Though i finished talking and cut call, the call is not immediately cut. Moreover the external speakers are not good than what they were at the showroom.
Please reply.

BLUETOOTH NOT WORKING

Samsung S3310 — Software compatibility

Sir,
I hav bought this phone a year and a half back. The phone doesn't support to internet connection. Also no software can be installed on the phone. Neither does it support .jar file nor . jad file.
Please suggest me a solution.

Samsung S3310 — mobile getting switched off

i have a Samsung s3310 which i bought it last year oct 2009 from universal palarivattom, some time network gets hung & while attempting outgoing call the gets switched off & some time when an in coming call comes.

Samsung S3310 — stolen Mobile.

My Samsung S3310 IMEI Number is [protected] as been lost on 31.01.2011 from Bopal. it has been stolen please do something for it

my samsung 3310 bettary capasity is just 1 day till i fully charge it everyday...

you can download Samsung New PC Studio from samsung website. I hope this will work. try the link below:

http://www.samsung.com/in/consumer/mobile-phone/mobile-phone/multimedia-phone/GT...⇄

you need to lodge FIR. Then call samsung customer support. Give thwm th edetails they ask. and you are done.

@happysajitha- May be your your internet settings are not correct. Call customer care.

Samsung S3310 — i forgot my phone password and mobile tracker password

hello, i am sadhana turakhiya..
i changed my phone password and mobile trackers password an now i seem to forget it.. kinly help.. my Email id is sadhanaturakhiya.[protected]@gmail.com

my phone is not getting on..

hang s3310 samsung mobile

samsungs3310 — lost my mobile

I had kept mobile track on - i received a message from stolen guy. the number is [protected]. pls find the address and give.

hi i m nilesh rathod
i forgate muy samsung s-3310 mobile traker password
how to master reset my phone
pls halp
my email id is rathod.[protected]@gmail.com

Samsung — AC not working

samsung AC modelAS122USDNSTL indoor unit serial no E 065PPIBB01406P not working. please send ur service personnel at the earliest

cannot redeem offers

I can't redeem any offers by installing the applications from Samsung store

battery damaged

I JUST RECIVE Samsung battery but the battery is not working at all and also damaged My order Id is 11037634

product replacement

twice the compressor complaint in 6months period of time and poor service by the retailer bismi and the samsung service center.as per the conversation from noida nobody turn back .

samsung led tv

power supply problem

Mother board replacement not done for past 2 months - In warranty
Sir, i had bought a F 679 MAX CDMA Samsung Mobile from Mumbai in the month of FEB 2009... The handset causing problems in July 2009 wherein the software got corrupt. I took it to a service center in LALBAGH who reinstalled the software and the phone started working.

Again in Nov 2009 i got the same problem and took it once again to the service center... this time they said that as it is happening regularly, they would have to replce the motherboard of the handset.

I submitted the handset with LALBAGH KARI ROAD Service Center on 13th JAN'10 with an assurance that the same would be done within 15-20days, however till date (i.e. till 22 MARCH 2010) the same has not been replaced and i await my phone...
how much time will it take and cannot assure time whent the same will be recvd.

Is this the kind of service SAMSUNG provides to its customers... Also is this the durability of the product that Samsung sells as the handset is within warranty and is causing so much problems.

SAMSANG GIVES US BEST PRODUCT, PRICE, STYLE BUT ALSO IS TOOOOOO BAD AFTER SALE SERVICE. I AM DISAPPOINTED FROM SAMSANG PRODUCTS AND I HAVE SO MANY PRODUCT USE OF IT LCD TV, HARD DISK, WASHING MACHING, CAMERA, LAPTOP ALL ARE IN WARRANTY BUT GOD KNOWS WHAT WILL BE HEPPEN WHEN BE OUT OF WARRANTY


SUMIT

SAMSUNG/MOBILE PHONE — Replacement of phone

I purchased a Samsung Jet Model S8003 with the serial number RPPSA22964Z and IMEI no: 357381/03/050848/8 on 3rd May 2010 from SAMSUNG 'privileged dealer' Mobile Shoppe, 13B, Ramesh Mitra Road, Kol-700025. The phone began to get hanged from 19th May and finally I submitted to the authorized service centre Ace Care at Kolkata. They returned me the phone within an hour with proper functioning. However, the same problem kept on creeping up and finally when the phone stopped working, I took the phone again to Ace Care and submitted it there on 25th May where they diagnosed that the mother board needed a total replacement. I had the heckling of my life in getting my phone back and finally after lots of follow up and repeated calls to the customer service I received my phone back on 19th June.

But the phone keeps hanged up again with none of the buttons/touchscreen functions working. I am simply harassed and heckled, and I want my phone to be replaced with a brand new one immediately. Its simply disgusting and ridiculous, how a new phone that too a so called high end one stops functioning within the first 20 days of its usage! Such things are not expected from a reputed and revered brand like Samsung.

Seeking your sincere cooperation to get my phone replaced. I'd be happy if they could return me the purchase value in full.

Somadri Chatterjee
[protected]

SAMSUNG/MOBILE PHONE — battery backup is zero

dear
i have purchased samsung mobile hand set B189(CDMA ) BUT WITH IN ONE YEAR IT HAS GOT OUT OF ORDER TWO TIME BUT NOW LAST TWO MONTH BATTERY BACK UP IS 2 HOURS ONLY STAND BY MODE ONE YEAR SHOULD BE COMPLAINT IN FEB 11 PLEASE CHANGE MY BATTERY OR MY PHONE SO THAT I CAN EASY USE THIS PHONE

SAMSUNG/MOBILE PHONE — mobile phone full jammed

Hi,
I have bought a Samsung mobile phone (B520) on Dec 2009. The phone is of slider model. Exactly before two weeks it shows display problem and it rectifies if I switch on the phone again. Later the keypad was not working.And now it is fully jammed. Could not even switch on the mobile phone. It was just after a year and so the warranty period is also over. I come to know it is the Samsung's failure phone model. Is it worth servicing now? It is too bad that the mobile phone is still in market. Since my friends whomever had the phone has faced problems. They should atleast stop that from the market.