Samsung India Complaints & Reviews

i purchased samsung sgh l700 on 9/2/09 after some time my mobile display got a problem
i have got warranty for tme mobile i gave the mobile to the samsung authoorised service
center in rajahmundry(andhra pradesh) on 25/6/09 on 21/7/09 they told that the complaint
was rectified and they gave to me on the next day on display of the mobile straight lines was disappearing
on the display i was calling to the service center they were not responding properly so i request
you to solve the problem immediately.

with regards
thanking you sir

Thinking Samsung products are of standard quality, I bought a Samsung Refrigerator on 11-2-09 in Hyderabad (Model RA 20 WVSS -- Product Serial no. 040042A[protected]. Only me will use it and no one else would even touch it. Inspite of great care in its usage, it is dead within few months of purchase!
Phoned up their number[protected] at 1.30 p.m. on 23-7-09 and the complaint was registered with their No. [protected]. One, Mr.Ramana from the company spoke to me to inform that some service man would visit my house before 8.00 p.m. None has come so far inspite of the time given was over. I have been waiting postponing other important things to me attended to.To get their response from the customer care person is too difficult - stock reply over the pre-recorded message is all lines are busy and to wait on some time on line.Time consuming and annoying.
A satisfied customer will say a good word about the company's product(a). Within few months of its purchase when it went out of order, what should I think? Inferior quality, bad workmanship, unsatisified service (may be deficiency in service). How could I recommend to my circle of friends the Samsung Products?
The concerned would better open their eyes, have this as feed back and take remedial measures to gain confidence of the Samsung product users.

we had purchase a.c.samsung with one yr warranty and five yrs only compressor .warranty. after one yrs. no cooling they told gas leakage Rs.2300/- charge with 3 mnths warranty .but within 2 mnths again leakage they forcly repaired and charged Rs.300/- transport after 3 mnths again same problem they charge 2300/- this cycle is going on. after 2 yrs.same no cooling they dont have any words so new issue.compressor gone . they forcly to pay rs.5000.-w e told that we had biil and we going to consumer court. they got xerox from us and charge rs.2300/- for gas chargeing. after 2-3 mnths again same problem they dont have any word charge 90000/- for coil coil has multiple blockage. how they only know. we had spent 15000 more in two yrs. any body want this a c in scraps price please contact us.

i had purchased my mobilesgh-j700 in august 2008. after that in june 2009 my mobile charging jack was not working properly.so i submitted my mobile to a samsung service center (rahul traders) fountain chowk rani bagh delhi. i had submitted mu mobile on 19 june 2009. but now more than one month has passed. they are not returning mobile.i have gone to the center various times but they just say that "after one week". i am fed up with samsung services.i had also asked them to give my mobile unrepaired, but they dont listen.

if someone goes with his her mobile in the period after gaurntee then the just return mobile with in one day. it means they just need money for every task. they dont want to repair the mobile in guarntee period.

please help me and tell what should i do.

resp. autho.

we have bought a printer "samsung scx 4200" on 07/06/2009 from world infosys, idar.we have applied for the service of that printer on 19/06/2009 at the customer care on the tollfree no.[protected].but the serviceman came very late on 02/07/2009.he has carried the printer with him on that day but still we have not got the printer back.so, kindly consider this mail do some needful with this matter.


regards,
shailesh m patel
yash computer,
26, jawqanpura gram panchayat market,
Nr. indraprasth, showroom,
idar, sabarkantha, north gujarat,
pin:383430
contact:[protected]

I have purchased Samsung mobile modle no. SCHB259 but within 2 days I found that battery get drain after 30 minutes. I showed it to Shop from where I purchased mobile, he told me to go to Samsung Service center,

On 27th June 2009 at 1:50pm I gave the mobile for repairing to Service Centre at Micro Services, Shop No. 6. Dev-Prayag, Thane. They said that it will take 8 to 10 days because it has to be send to Bangalore for Repare.

Every day form 7th July till 22nd July I give only one reply that the mobile is pending for PVA

My work order number is WA[protected] Dt. 27-06-09 Modle Number SCH-B259 Sl. No. A00000142AD498 .

Please let me know how can I get my moble back

Thanks

I have purchased one washing machine on 30-05-07 having the model R1043EW/XTL..It got repair on 16th june 2009, was complained around 30 days back having the complaint no.JF1203 with ur customer care at Thiruvananthapuram.They have verified the machine and told me that its shaft had been damaged.. They are telling that the spare is not with them and that will take one week time to repair.but they are delaying till date.Make arrangements to repair the machine without further delay. more over machine got repair on 25th month, this may be due to manufacturing defect.Consider this in your mind and make arrangements to repair without further delay.Awaiting your reply.
Antony

SIR
I HAVE PURCHASE MY MOBILE GT 3310 BEFORE 15 DAYS, BUT COMPANY NOT PROVIDE PC STUDIO SOFTWARE FROM THE MOBILE HANDSET.
IN COMPANY WEBSITE I HAVE DOWNLOAD THAT SOFTWARE BUT SETUP FILE NOT PROVIDE.
PLEASE CARE MY QUERY AND COMPLAINTS.

I get bored so i want video player in guru 1410 can i get it?

Sir,

I purchased a DVD player, Model samsung VP-DC163i/XTL from shah electronics and home appliances (P) Ltd on 07/01/07 for Rs.38058/- (Thirty Four Thousand Fifty Eight rupees only). Invoice number is RPHP-816. From the very beginning I am not satisfied with the product. I have following complaints with the product from the beginning.
1. Disc error, 2. LCD on/off, 3.No clarity of pictures or zoom N/C, 4. Disc tray some times do not open, 5. Power switch does not work at times. When I complained about these I was asked to take the piece to the service centre located at #6-3-865, My Home Jupally, Ground Floor, Ameerpet Road, Greenlads, Hyderabad-16. Phone:[protected] on 30/06/07. They serviced it and gave it back to me in the very same working condition. when I asked about it they told us that they serviced it and told stories. I signed the work order striking out the word "satisfactory" in the sentence "I have recieved the equipment in satisfactory working condition. I asked for the exchange since we had problem from the first day itself and also sent the above grievance through the samsung website.BUT ALL IN VEIN. I here with attach the invoice and the service word order for ur perusal. Please do the needful. My Contact number is (0) [protected], (0)[protected]. The address in the invoice has been changed.

Thanks& Rgds,
Prakash.S

I am using a Samsung SGH-F270 for nearly last 5 months...I had some problem with the headset hense i went to the samsung service center in KOLKATA(Samsung service center in GARIAHAT...Kolkata)...they took the headset on 24/06/2009...as i was told by them that they would send it to the company for getting a new relacement...and speaking a truth had till date, i never opted for any other mobile company...other than NOKIA but as heard by one of my colligue who is working with me in WIPRO INDIA Pvt.LTD, KOLKATA...told that this Handset was reealy good ...hense i went ahead and bought it and indeed was impressed by handset...good sound quality...but expected the same with the service...but i was totally wrong...speaking the truth...i have almost in the service center for more than 12 times till now but they only tell me that the SPARE HEADSET has not come down yet...now its almost more than 25 days now.i have never gone through such hell sevice in my life, even i work in WIPRO and i need a headset most of the times because i go for handsfree option ...because that suits me.Now after waitng for more than 25 days.I had no option but to complain ...see speaking the truth i really dont know whos fault dis is weather its the wrong mobile brand name i opted for or...its the fault of the service center. AND I REALLY SEEK SOME HELP OUT HERE BECAUSE I AM REALLY FEDUP OF THIS KIND OF SERVICE.
Today in the morning i again phoned up the service center 21/07/2009 now they are telling me that the spare headset is not available with the company itself...CAN ANYBODY ACCEPT THIS CRAP."i having bought a handset that not even 6 months old and SAMSUNG INDIA does not have a spare headst to replace.I want someone to look up this case INSTANTLY PLEASE.because life for me is just like hell.I just dont know were to go...PLEASE REPLY

Dear Sir

I bought two split ac .But now i found that i have committed a blunder by purching Samsung product
On 7/7/09 i made a call to your no[protected] and got my complaint no [protected] with assurance that my complaint will be resolved with in 24 hours.Next day i again made acll and inqure about my complaint and i was told that due to upcountry area it will take 7 days for your eng.to visit my place.
after repeated reminder iam sorry to state that nobody has visited my place.I bought samsung product
with an understanding that being a Multinational company thay treat their customer with utmost care but i was wrong.Now i am advising people not to buy samsung product at any cost.Again i am requesting company and their management to take care of customer. Selling the product is not everything.I am also requesting Mr Amir Khan not to endorce product of a company who do not take care of customer

I purchased a Samsung RT44 MAMS1 refrigerator at Delhi in 2004. The refrigerator doesnt cool properly in the refrigerator section since the first summers. Whenever we call the Samsung servicing guys, they ask us to keep the fridge powered OFF for a couple of days. It was soothing for the first time to know that the problem is NOT really with the machine, it was only a freezing ice problem in the freezer which could be easily resolved with a shutdown. However, when the problem started occuring every couple of months and now the situation is so bad that even after calling the Samsung servicing for more than thrice in the last one year, there is no resolution in sight.

It seems like a design flaw. The refrigerator is NOT designed for Indian conditions (specially Delhi) with outside temperatures of 44-45 degrees C and power situation implies 1-2 hours of forced shutdown and not so stable voltage input.

I am frustrated with this product and the company - It is lousy and hurts the pocket when you have spent so much and are unable to use this so called "consumer durable" for more than 4-5 years... !!!

I am not gonna purchase any more equipment from Samsung in my life..

sahi kahu to bilkul hi bekar handset hai

mene ise 17 june ko purchase kiya tha or isme mobile net se koi file download nahi hoti or sms mai ringtone set nahi kar sakte jo default hai wo hi hai


or iss handset ko mene sirf 1 mahina use kiya or iska software chala gaya

or sath mai mother board mai bhi problem ho gayi


or service center walo ne use jaipur bhej diya...

i had purchased samsung cdma sch-m569 a few months back but its call gets disconnected very frequently, i thought may be because of network but when i changed set the problem did not existed .i had given 2 times to repair this set at their service centre but problem still continues, i feel harresed by them,
kindly do needful.

Regards
amit bhat

i had purchased a mobile phone(model-pixon M8800) worth rupees 230000 from your company on 10th march 2009. within 2 months of its usage, the phone completely stopped working. The touch screen as well as a buttons and the battery became dead. i have already registered 4 complaints for the same.i also tried calling the manager of your delhi head office but my call was not received by him.i m really upset by your service.after buying something from a reputed company like samsung, i had never expected this kind of follow up. i request you to kindly look into this matter and take necessary action.

I purchased a Samsung CDMA mobile phone whose model number is SCH-B259 . I have Tata Indicom connection. My handset gets heated after 15 minutes talk. Also the display is flickering recently. I purchased this handset on 24th June 2009. Almost 1 month from purchase it is giving problem. It costed me Rs.1, 725/-.

Hi,
Samsung mobile centres in India have a very bad service. I live in Noida and give my E-840 mobile for servicing in GNH centre.
But they dont pick up phone. If I go there, they tell me You can takr your mobile after 2 days.
Please look into this matter in India and City Noida GNH Centre.
I will definitely not suggest any of my friend to buy samsung mobile.
You have very poor service.
Waiting for your reply
Thanks
Ankur

Thanks
Ankur Jain | A-PAC, UPID-EAS | Tech Mahindra
Sun Certified Java Programmer 5.0
A-7, Sector-64, NOIDA-201301, INDIA
( Office: +[protected] | Extn: 2260
(Cell: +91 [protected]

I purchased one Samsung refrigerator on 14th Oct 2008 after one week I found it sounds much and some burning smell is coming and also I notice some damage at the bottom of the fridge, so I gave a complain to the showroom, they sends a person and investigate the fridge and told me we will replace it next week but no one turn up till today after my several reminder at shopkeeper
The model I purchased is 250L (250zpvs) from Sagar Electornics, Sakchi, Jamshedpur INDIA
Can contact [protected]

regards
S.DasPattnaik

I bought Samsung split AC on May 22nd. On the fourth day of its purchase, i came across a problem that the chilling is not working well. Now Alpha agencies are saying that it is a Gas leak and they want to do some welding and soldering. I am just not happy with the way I am being treated and I want the Samsung company ppl to get in touch with me.I bought this set from Balasubramanian Enterprises, Nanganallur.

Regards
Anand v v
[protected]