MakeMyTrip India Complaints & Reviews

AVOID MAKE MY TRIP AT ALL COSTS. They are a sham, they have the worst customer service. They have failed to complete a refund which need to carried out by June 2009 till now (Feb 2010). I have made over 60 calls trying to find out when will I get refund or what has happened. The customer service is absolutely pathetic they have no idea what is happening and keep making promises that I would get my refund within next 8 days every time like a tape recorded message. Kindly pass the message across and avoid make my trip

Hi,

I would like to get to your notice that the date of booking mentioned in the confirmation email is 3-March-2010, despite my selection of 4-April-2010 as my travel date. Details of booking:

MakeMyTrip Booking ID FLTINT[protected]
PNR Number IX06820003
Passenger Type Adult
Passenger Name Prashant Nakil
E-Mail [protected]@gmail.com
Booking Date : 18 Feb 2010

I have reported this error in booking at the help desk and my complaint number is IN0912R0265660 and was informed that I would be contacted in 48hours.

I would once again like to describe the way I booked the ticket which may help you understand that it wasn't a fault at my end while booking.
I had started the process of booking and after clicking on the next button during booking, instead of 4-4-2010, it picked up and booked for 3-3-2010.
The travel time, flight details are exactly the same, but instead of 3-3-2010 the date needs to be 4-4-2010.

Please have a look into it at the earliest as I need to confirm my ticket for 4-4-2010.
Kindly contact me or let me know your contact details if you need to discuss this further.

Thanks in advance.
Warm regards,
Prashant P Nakil
[protected]

I have booked aair ticket by air india flight no: ic 936 from hyderabad to chennai, journey date[protected], one adult, booked through visa credit card on[protected].
After entering all the details and completing all the formalities like entering my ipin,
i did not get any ticket pnr number or ticket details.
This is very frustrating.
Please respond immediatly and give me the details of my air ticket booked through your web site.
After taking all the details how can your web page can vanish without giving proper information orv feedback about the booked air ticket?
Your toll free help line is number one bogus system, where no operator comes on line, or, the menu will serve any purpose?
The first experience on your site is HORRIFYING.
Please sort out and get back on my email immediatly.
V.V.Narayanarao,

Hello,

1. It has been a traumatizing experience to talk to customer care executives of makemytrip over phone for refund request. Every time I have been given a different response to such an extent that I see no choice but to forward this complaint to consumer forum as well.

2. To start with, I had booked a ticket from Milwaukee to Delhi via Chicago and Frankfurt and back on the same route. The United Airlines flight (from Milwaukee to Chicago) in the booking mentioned above got delayed and so the entire trip was missed out. The Chicago--Frankfurt-Delhi route was on Air India. When I contacted United Airlines people first, they told me that since the entire trip was through Air India, they don't have any money for the refund and I should contact Air India.

3. When I contact AI, they told me that I should contact makemytrip as I booked my ticket through makemytrip.

4. So I started contacting makemytrip's customer care. Following is my experience with different customer care executives (all in Gurgaon office). Believe it or not, I have contacted them eight times:
- Nazm (on 6th Feb): she told me that I should contact United as its their flight which got delayed and not AI. She asked me to get a stamped document from United that their flight got delayed and send it to makemytrip. I contact UA and they said they don't have anything to do with this. The delay information is available and visible to all other airlines and travel agents, so they don't have to issue any stamped document.
- Sumeet (twice on 6th Feb): She told me that she can not see on her system if the flight actually got delayed.
- Shikha (on 6th Feb): She said that she is escalating my complaint and makemytrip will find out if the flight got delayed or not and that I will receive a callback within 6 hours. I did not receive any call back within 6 hours.
- Shikha (on 7th Feb): She told me that since the UA office is closed on Sunday, the delay information will only be available next day.
- Ravinder (on 8th Feb): He told me that (a) makemytrip is still trying to find out if the flight got delayed or not (b) if the flight delay is confirmed, I would receive full refund and (c) I will receive a callback within 6 hours "for sure".
- Jatin (on 8th Feb): I rang him after I didn't get a 6-hr callback. He said he will find out why there wasn't any callback and connected me to a supervisor named Tushar with whom the connection got snapped.
- Deepak (on 8th Feb): This was my worst experience with a customer care executive after which I was compelled to send this complaint to service desk and different consumer forums. He told me that (a) instead of makemytrip contacting the airlines, its me who should contact the airlines for refund request. All other customer care executives told me that entire 2 days were gone because makemytrip was trying to contact the airlines. (b) He told me it will actually take 72 hrs for callback. All other customer care executives told me that it is 6 hrs. All this despite knowing that my itinerary also has a return flight on Friday 12th Feb which should also be cancelled now. (c) He also asked me to contact UA (again) for refund request. I told him I have done so and I have been told that UA doesn't have any money for this booking. He then gave me a snap judgement on my refund case: I should agree for cancellation charges. I wonder on what basis this verdict was announced. (d) On repeatedly asked to connect to his supervisor, he said I will get a callback which hasn't happened yet. He also pronounced that there is no benefit in contacting the supervisor as he is going to tell me the same. I wonder why there are supervisors in the first place. (e) He told me that "the bottomline is" I should contact airlines myself. (f) Inspite of my continuing insistence, he refused to convey all this in writing.
- Priya (on 10th Feb): I contact her and again she gave assurance of call back in 6 hours. Nothing happened.
- Pankaj (on 11th Feb): He said the callback will be in 24 hrs. He also said if they verified that the United Airlines flight got delayed, then I will get full refund.
- Chinu (on 11th Feb): There was no call back in some 22 hrs, so I decided to talk to makemytrip again. Said she would connect me to some other department but the call got disconnected.
- Sumit, Sahil (on 11th Feb): Sumit connected me to Sahil. Sahil was impatient right from the beginning. He didn't try to understand my specific queries and try to answer them. He kept on saying that they are still contacting Air India. Despite being asked why it has taken so much time, he did not give any plausible explanation to me.
- Priyanka (on 11th Feb): Call couldn't be completed.
- Abhijot (on 11th Feb): Was probably in the same department as Sahil. Put me on a log hold and the call then got disconnected.
- Ravinder (on 11th Feb): Said that since the ticket is refundable, I would not compensated for my return trip as well.
- Sahil (on 11th feb): Promised again that I will get a call back. I told him I am traveling the next day and would be available on emails. he said he will email me. He also said they have contacted Air India and I will not get any refund (no explanation why no refund will be given to me). Never heard from him or anyone else. And now, it is 17th Feb today.

5. Needless to say, this horrible experience with makemytrip is almost akin to a scam where a customer is harassed and forced to pay unauthorized and fraudulent charges. I have made my booking through makemytrip and my refund will be from makemytrip. Then why should I go around the offices of the airlines.

6. If a callback is never given within 6 hours, why the customer care executives give a false assurance of 6 hours?

7. Obviously I have to be compensated as it is not my fault that UA flight got delayed.

8. I request that my refund case is taken up quickly by appropriate and knowledgeable persons. The makemytrip's "escalation" process regarding customer complaints is nothing but another scam as nothing really comes out of it. The entire customer care department appears to be giving contradictory and false assurances.

Thank you.

Regards,

Kumar Vijay Mishra

I write with reference to a booking which I have recently made for 2 persons on Malaysian Airlines travelling from Dubai to Denpasar Bali (the “Booking”) using the www.makemytrip.ae website (the “Company”). Unfortunately unforeseen circumstances made it necessary to cancel my Booking.

Although I have made numerous efforts (for over a week!) to cancel the Booking and obtain a refund, it has been absolutely impossible to reach the competent department of the Company and finalize the matter.

I have sent 14 emails using all the email addresses provided by the Company on their website and/or given to me by the Head office in India after having spent hours on hold on costly international calls to the Company. Regretfully, I have had no response to my emails even though I have been assured by the people at the India office that I will have a response within 24 hours.

All my good-will efforts have proven fruitless, and as a result I have spent hundreds of Dirhams in phone-calls towards the Company’s call centre. When I finally got through to an operator who seemed interested enough to listen to this matter, and started the process of cancelling my ticket the call was cut off. I was later able to once again speak to an opperator who informed me she had sent the necessary request to the cancellation department and I would be contacted within 24hours as she personally was not authorised to make a cancellation.

The Company’s office in Dubai has been unable to help me with my cancellation claiming that I can only resolve this matter by making a formal request to the Company’s office in India.

To date I still have not received a formal confirmation from the Company regarding the cancelation of my Booking and/or information on receiving my refund. I note that since I have notified the Company in writing (on numerous occasions) of my intentions to cancel, the Company owes me the amount of AED 4,680 (INR58,500) less cancellation charges of AED560 (INR3,500) for the settlement of my refund. The said amount is outstanding and the Company has been requested to take all necessary steps for the immediate resolution of this matter and settlement of the due refund amount.

I regret to note that this has been without a doubt the worst service I have ever received by a travel agency and I am appalled by the way the Company is allowed to operate on an international level. I will be sending a formal complaint to Malaysian Airlines directly and informing them that the Company’s actions are seriously damaging and tarnishing the reputation of Malaysian Airlines.

Hi,


I have to book an urgent fight ticket but i am not able to book though Makemytrip.

I am having SBI debit(mastero card). I called customer care they said it will be resolved in next 24 hrs but not resolved yet.



Please help me put. Its really very urgent.



Shivani

I had booked a ticket with Ticket ID FLT[protected](PNR RDCBVE and RDCBV4) on 15th Jan through makemytrip taking it to be the best in providing support for ticket bookings etc.I called up makemytrip.com on 22nd Jan and tried cancelling this ticket but couldnt get my call completed thanks due to the long hold i was put too due to damn slow systems on their side.After failing to complete the call 5 times, i got frustrated and called up the airline directly and cancelled the ticket directly.It has been 20 days and I am yet to get the refund on the same.Amount being Rs. 6,254.Please refund me my money ASAP.

Hi,

I had booked an Air Kingfisher ticket through Makemytrip.com for the 20th of Jan 2010. This ticket cost me Rs. 3136/-. Since I had to pre-pone my trip to 19th Jan, I took a new ticket directly from the Kingfisher Airlines at the airport. Kingfisher airport authorities asked me to pay the whole amount (i.e. Rs.5500/-) for the fresh thicket which they issued to me. They also told me that an e-ticket booked through Makemytrip would have to be cancelled online itself.

I cancelled my ticket on the 19th itself from Makemytrip website. I got a comment after successful cancellation stating that, the amount would get credited to my bank accout after 10 business days, after deduction of the cancellation charges. It is 11th Feb.2010 today (more than 20 working days) but my amount is still not credited to my bank account.

Every time i speak to a customer support exec. They give me different answers altogether. Even to an extent of disconnecting my call.

Please could you help me get my refunded amt. ?

Maria

I booked 4 bus tickets from Pune to Goa on 9th jan 2010 worth Rs 2400 via www.makemytrip.com. On 14th jan, I receive a mail saying vendor can cancelled the booking and refund process will be done and money will be transferred to your bank account. That day, I receive Rs 150 only in place of 2400.
I've called the toll free number several times, every time they say, refund will be done in the next 48hrs but its never done.
Please help me recover my money.

S A Mankar,
6/63 Vidyut Colony,
(Near Shiv Colony)
Jalgaon – 425 002
Tel: (LL[protected], Mobile - [protected]
Date: 11th February 2010
[protected][protected][protected][protected][protected]--------

The
District Consumer Forum
Jalgaon

Dear Sir,

Booking of Air Ticket through Makemytrip.com – Non Refund of Money

I would like to place below the details case history:

Air ticket was booked through Makemytrip.com with following details:
Air ticket from London (Heathrow) to Mumbai by Air India
Booking ID No.: IN 0906B01272
PNR No. ZPXHMS
Date of Booking : 05th June 2009
Date of Journey: 29th August 2009
Name of Passenger: SAQUIB MANKAR
Mode of Payment: ICICI credit card
Nature of Booking : Ticket booked over phone
Terms of Booking (as told over phone at the time of booking the ticket)
Postponement of Journey: can be done within period of one year from the date of booking of the ticket. However, additional charges of Rs 6500/- and the difference of fair at the time of journey would be applicable. The postponement should be informed at least 5 days in advance from the date of journey.

Chronological details of the events thereafter:
Call details made to “Makemytrip” from phone no. 0257 – 2282147/[protected]
22nd August 2009:
I informed that my son Saquib Mankar would not be traveling on 29th August 2009 due to certain reasons and would like to postpone the date of Journey. The call centre executive told that the same can be done but I have to pay 6500/- additional charges and the difference of fare applicable on the date of journey. The validity of postponement will by upto December 2009. I confirmed having agreed for paying Rs 6500/- and difference of fair at the time of travel. I told the executive that my son is not traveling on 29th August 2009 and will travel on future date. The conversation was over at this point of time.

21st November 2009

I informed that my son wants to travel on 25th November 2009 or whatever earliest flight available on the ticket already booked by me. The call centre executive informed that the ticket is “no show” as such that ticket has been cancelled. It was informed to him by me that on 22nd August 2009 it was told that the ticket can by postponed upto December 2009 with additional charges and difference of fair. After long discussions it was told that the information given to me on 22nd August 2009 was not correct and should have contacted Air India for cancellation of ticket. At this time I argued about the wrong information given to me and try to find out solution. But no satisfactory reply was given.

1st December 2009

I talked to call centre executive (Hitesh Bhatti) narrating the entire chain of events. After discussing the issue and consulting seniors for about half an hour he informed that we gone through earlier call conversation of their executives had with me (party) and finally informed their decision is to refund the entire booking amount of Rs 18000/- (accepting their miss communication). It was also informed that the amount would be credited to my credit card (through which I made the payment) within 10 working days.

01st February 2010

Spoke to call centre executive (Ms Dhairya. Ref. No. IN 0912R0214174) giving reference of communication held with Hitesh Bhatti on 01st December 2009. She again discussed the entire episode and told that what Hitesh told about refund of money has not been recorded on their data sheet. She promised that if Hitesh has committed the refund which will be found out from “Customer Conversation Record” the company maintains the amount will be certainly refunded. For verifying the communication of Hitesh with me (party) they need 24 hours time and after that the company will revert back to me.

05th February 2010

Spoke to call centre executive Karandeep (Ref No. IN 0912R0228105) giving the reference of conversation dated 01/02/2010 with Ms Dhairya. Karandeep informed that it is on the record that Hitesh did commit to refund the entire amount on 1st December 2009 and she wonders why Ms Dhairya told that it is not available on the data sheet can not be told. She further informed that she being new she has to consult her seniors to give me reply in this regard. After consulting seniors she replied that it is fault of mine (party) and as such refund is not possible. I confronted by saying that since long the matter is discussed and company has agreed to refund the amount then why all of sudden this U turn. She replied that I have discussed the matter with seniors and the decision not to refund is final. Meanwhile Senior Mr Mandeep intervened and just informed that the mistake of the party hence no refund is possible.

Plea with the Consumer forum:

 The company on 1st December 2009 certainly came to the conclusion that there was mistake on part of call centre executive which gave in complete information about rule of postponement i.e. I need to have call air lines for cancellation of ticket.
My contention in this regard is : Had the call centre executive informed me to call Air Lines and cancel the ticket, in case I want to postpone the journey, I would have definitely done this. Because I am a senior officer working with reputed bank having broadband, land and mobile phone service available with me.

 The request is to take up the matter with the Company and also request for requisitioning all the call communications, as mentioned above, to verify the submissions made by me and decide whether the company is at fault.
 The forum is also requested to advise company to make the full refund and booking amount in addition to suitable financial compensation for having gone through mental and physical agony over period of past 3 months, if the company is found at fault by the forum


Thanking you,

Yours faithfully,


(S A Mankar)

Address of Company:
Makemytrip (P) Ltd.
2nd Floor, Plaza Cinema Building
H-Block, Cannaught Place
New Delhi – 110 001

I have tried to book a ticket with MakeMyTrip but the transaction was incomplete due to some technical reason and the amount was debited from my account.

Immediately, I tried to get in touch with their 24/7 customer support but I had to be in the queue for approaximately 20 minutes and finally when the call was answered, the agent disconnected it. I tried again but this time aproaximately 30 minutes in the queue but no answer.

Finally I disconnected the call myself, because I have realized that the call charge from SWEDEN is exceeding the tickect charge itself.

I am not worried about the money spent on phone call but we really have to do something about this, to bring this into the attention of the management so that better quality support can be availed.

I am planning to send an email now but I dont have clue about theit response time.

Dear sir

I have acct in airfield branch, air force station srinagar SbI Bank with net banking enabled. I tried to book air tickets on 27 jan 2010 using my sbi atm cum debit card. the transaction however did not complete as confirmed by customer services of make my trip. but when i immediately checked my account, it was already showing debit of 6602.00 at 27 jan 2010 with transaction called

POS PRCH
[protected] [protected]

I want my money return. What can i do for returning my money.

I have booked my tickets through Make my trip.com by net banking payment on 21.01.2010 for my travel to india from doha on 19.02.2010, the ticket is not booked but the amount is deducted from my account, now when i called the customer care executive on 22.01.2010 she told that there is not ticket booking on my name and want me to check with Icici bank, which I did but untill now there is not ticket or amount refunded to my account. The details of booking are given below
Date of Booking :- 21.01.2010
Date of Travel :- 22.01.2010
Travelling from:- Doha
Travelling to :- Mumbai
Mode of payment:- Net Banking ICICI Bank
Amount Deducted:- 7539.00

Please help me to get my amount back and make sure that this does not happen in near future to anyone, if possible black list make my trip.com

I paid Rs. 4297 from my bank account for a booking and makemytrip tells me that the transaction has not gone through, and has not provided any transaction ID or confirmation. The amount has been deducted from my bank account, though.

Every time I call, I am provided with an increasing amount of time that it would take makemytrip to make a refund, starting with 24 hours and ending with 5 business days.

I repeatedly...

Dear Sir/Madam,

I got call from shiftthought consulting on 27th jan and they told my transacton details in MakeMytrip including my bank details I thought that that call from makemytrip only I have been selected among thousands of customers for this special offer as a special customer , we will refund you the Rs 1000 /- amount back . Please enter your credit card number and expire date details .
you wl be refunded .And you will get email with in 2-3 minutes . But i didn't get the mail in 2- 3 hours also .

They have charged Rs 7719 /-
.I dont know why makemytrip shared the customer information to third parties .
I have seached to find the shiftthought consulting customer care , didn't find the even customer care number . I have not recieved any further comunication through sms or email .I want the amt back ;


Siva prasad kotakonda, Mob: [protected], [protected]@gmail.com
Mumbai ,

Dear Sir,
I had booked a ticket on 13/01/2009 through online makemytrip (for my daughter) from Mumbai to Bengaluru for travelling on 21/03/2009.Due to some problems ticket could not be booked though the payment was made.I was told that I would get refund within 2-3 days.I contacted them a number of times and always I was assured of getting refund within 2-3 days but in vain.On customer support of makemytrip also I am adviced to contact at phone numbers on which also only assurance is gibven.
It is 27/01/20010 today but status is the same.
Can I get refund?
regrards
Sandeep kumar jain

Dear concerned,

On 25.01.2010, between 04 pm to 7 PM, while was trying to book some tickets from your website through my State Bank Debit Card, there was a 'transaction error' and eventually, the tickets could not be booked.
However, when I checked my account balance, shockingly it showed a debit of an amount of Rs.9458/-, though there were no tickets booked.

Details are:

SBI A/c No:[protected]
A/c holder: Avneesh Garg
Debit Card No: [protected]-481
Bookinig was tried to be made on: 25.01.2010
Booking was tried to be made for the 04:15 PM flight of 01.02.2010 from Pune to Delhi for two persons.
the contact number given for the said booking was [protected] and the email id given was - mukesh.[protected]@gmail.com

Therefore, you are required to refund the same immediately under due intimation to the undersigned.

Secondly, on making further search I have found that this is not something new for your site and a number of persons find this difficulty, more than often.

I also got to know that though, the concerned airlines may not be having a Debit Card payment facility, yet your website tries to have such payment made from your internet own resources, without having any tie upwith them in this regard. For this you impliedly represent to the customers that you can provide a Debit Card payment facility even for such airlines which do not have one.
However, actually, due to there being no such arrangements between you and that airlines, customer end up losing there money and you either usurp their money, on account of there not coming to know such cheating by you or by bluntly refusing to the refund the same leading into a litigation.
You, in any case, do not refund the amount within a reasonable time and enjoy earning interest on such amounts for at least 7 days.

Accordingly, I think this is high time you should mend your ways otherwise, the undersigned shall be constrained to initiate appropriate proceedings against such malpractices of cheating, for the costs and consequences of which you shall be wholly and solely liable.

Lastly, I also believe that once you have charged an amount, which you ought not to have, it is your responsibility to refund the said amount by yourself, or contact the concerned customer informing him the same with your proposed action of rectification, immediately.


--
Regards

Avneesh Garg
Advocate and Counsel
+91-[protected]

This is the mail I received from Make my trip. After tow months and after repated complaints they have send me mesage that I will receive amount of Rs. 1439/- towards cancellation. when they talk on phone they communicate that the amoutn of refudn will be Rs.2879 and they send me mesages and mails that the amoutn will be 1439. Why cancellation charges when it is their fault


Mr Abhay Yawalkar,

Your...

Dear Sir/Ma'm,

The complete details Regarding my issue are Mentioned in Trailing Mail, and in brief my complaint Summary is:
I received a call from your Mentioned Outsource Company, Regarding a Voucher Scheme Package, and they promised to deliver the same within 21 days, but they failed to Deliver the same with unspecified reason,Besides this I made Regular calls for 2 months to Remind them about their commitments, but no one picked up the call.This no was given by their team member as Customer care helpline of Make my Trip who Ringed me first time with the offer[protected], and In spite of Several calls they have not Responded my mails,I also reminded Make my trip team and the agency too,I can forward the complete details of my credit card transactions and detailed mail exchange over this issue, I request you to pl intervene ASAS so that the issue is resolved and my money is paid back also in future they should not be able to cheat innocent common people.

Thanks & Regards,

Supinder jeet singh

Dear Sir/Madam,

On 14.01.2010 i was booking an airline ticket on www.makemytrip.com for Delhi-Blore-Delhi trip(details mentioned), thru SBI ATM cum debit card(Maestro card).After making the final payment of Rs.6560/- thru the Debit card,there was some "server error" dispalyed.The ticket was not booked , however the money got deducted from my account.The details of the Bank n the flight is mentioned below:

Flight details:
13.03.2010 Indigo Flt 6E121 9:15 hrs
17.03.2010 Spice Jet Flt SG229 16:40 hrs

A/c details:
State Bank of India A/c no-[protected] card no[protected]

Kindly arrange to get the money reversed in the account ASAP


Regards
Akanksha Gupta
[protected]