Tikona Broadband Services — Impounding penalties even when billing team is saying "no dues left "

Address:

Gurgaon, Haryana

Hi,

I Khwaja Hashmi hereby has a complaint against a company "Tikona Broadband Services" for impounding me "Termination Penalty Charges" of Rs 3000, also adding to this is modem refund and advance payment which was told will be adjusted in last bill.
I have submitted all the bills on time and on-line for every month on the following dates as my billing cycle was 26 of every month and last date was 13 of next month.

Broadband PLAN ADBB849
Service ID [protected]
Billing Account Number [protected]

Payment/Bill ID Date Amount(Rs) Method Status Comments Usage(Mb) Transaction Id
1-[protected] 22/11/2012 2929.93 Online Successful Billz [protected], [Against the case in Tees Hazaari Court]
1-[protected] 18/07/2012 850 Online Successful last usage bill payment 21144 ICICI, [Marked a mail on 2nd June '12 for closure of Internet] Tikona Billing people said no dues are left now.
[protected] 26/05/2012 930.67 - Not Paid - 25442 Not paid as told its adjusted.
1-[protected] 7/5/2012 930.76 Online Successful tikona monthly 930 Rs 58606 STANDARD CHARTRED BANK
1-[protected] 4/4/2012 910.13 Online Successful tikona monthly 910 Rs ICICI
1-[protected] 3/4/2012 910.13 Online Open tikonia recharge march 59457
1-[protected] 7/3/2012 1063.69 Online Successful Tikona Feb 2012 53093 ICICI
1-[protected] 31/01/2012 622.32 Online Open 50540
1-[protected] 31/01/2012 2122 Online Successful due amount and wi-fi router both ICICI
1-[protected] 31/01/2012 622.32 Online Open
1-[protected] 31/12/2011 1000 Voucher Successful
1-[protected] 31/12/2011 500 Voucher Successful

I have marked a mail to Tikona Broadband Service to stop my Internet from 2nd June onwards but all was in vain, screenshot attached.

The first amount I had deposited was 1 month advance and then 1500 for new modem installation. The modem issued was of Mr. Rakesh and was old but amount was taken for new modem. This modem was out of service in next few days between 12 Feb to 12 Mar after continuous mailing. The next modem was also an old one.

Currently I have to pay Rs. 2929.93 /- on 22nd Nov'12 as it was impounded on me by Tikona even after no pending dues as confirmed by the Billing Team manier times on phone earlier before. I have submitted the modem to the concerned dept. who picked the stuff from me on 16 Sept 2012 at 6:30 pm and the next day I send a confirmation mail to the Tikona Team on 17 Sept '12 at 10:55 pm, asking them to close this connection.

My case was sued by "Tees Hazari Court" by Mr. Sidhartha and his no. was [protected], who told me to pay the due amount asap in order to close the case. I did the same in an hour on 22nd Nov '12 at 12:20 pm with the Tikona Transaction ID[protected] and SR 1-[protected]. I then took Mr. Sidhartha and Tikona Billing Team for verification of my dues. The Billing Team confirmed to Mr. Sidhartha that all my dues are clear and I dont have to pay any amount as account was cleared a long time back. By the conference Mr. Sidhartha was convinced that nothing is wrong at my part and so he closed the case in the court and also assured me that no further case can be impounded on me by the Tikona Broadband Services company by any means.

This mess is created by the company because they didnt send me my full and final statement and didnt closed my account even after sending so many mails and calling the Customer Care. I have all the mails which i had kept sending them.




I request you to please investigate the matter and get my refunds as follows:
Modem = Rs 1500
Termination Amount = Rs 2929.93
and clear my full and final form Tikona Broadband Services with account closure surety.



Regards
Khwaja Hashmi
[protected]