Tikona Digital Networks Complaints & Reviews

I used to have a tikona connection 2 years back in early 2011.I have disconnected the connection

Its been almost 2 years and sudden yesterday in the evening i got a call from some advocate from delhi court and he says that Tikona company has filed a case against me for non payment of the bill.

I dont know to what purpose i have to pay the bill when i am no more using it.

My USER ID is [protected]

Rgds,

Atish Dhage
[protected]

I am using Tikona as my ISP from last 1 and half years. I shifted to malviya nagar couple of months before. A guy from tikona came and set it up for me here. But after some time i started facing problems with internet. I have 4MBPS connection and i sometimes used to get 100KBPS of speed and sometimes internet is completely not forking. Its been happening from November '12. I made a lot of complaints regarding my internet connection calling tikona customer service number[protected]. But every time they say that there is something with the server on your side we will fix it in 24 hours or they say that your modem is faulty and will replace it. They replaced my modem twice, sometimes engineer never came and i still got the message that as your internet is working fine now we are closing the case. Still i have paid my bill for November as well as december. Now in January my internet is still not working the way it should and sometimes no internet, but they again sent me a bill. I called them for cancellation of this bill as i haven't used internet but that executive was playing around on call and asked me to call back. I am very uspet with Tikona's service. I am not paying any bill this month, and i also want the refund of my last too bills i paid to tikona without using the service. TIKONA IS THE WORST ISP.

Hi,

Disconnection Request - 1-[protected]

I have given a disconnection request on dated 12/06/2011 number 1-[protected].

From the beginning I am not able to use the service, I have given complaint many times at last I stopped complaining.

Complaint numbers are follow :

[protected]
1-[protected]
1-[protected]
[protected] 24/4/11
1-[protected] 25/4/11
1-[protected] 26/4/11
1-[protected] 27/4/11
1-[protected] 01/5/11

Above are few of the complaint number which I have rest you can check in my account in Tikona.

After I took the service I have given first disconnection complaint within a week but didn't get any response, so I clearly mention either please return my money back or if you will not disconnect the services then don't expect me to pay any bill.

But I have relieved the bill after disconnection, so I have checked with sales person Mr Praveen - +91 [protected]. Praveen told me not to pay the bill as I was not able to use the service for a single time and he will check with the billing department.

Today (2/13/2013) after more than one an half year later I received a call from +91 – [protected], telling me that he is a lawyer calling from Delhi that he have received a case against me that for not paid the tikona bill of Rs 2900/- asking me to make the payment or else he will file the case for which I have to make a payment of Rs 2 Lakh for the lawyer.

This is really cheating with the customer they are giving false commitments to their customers. I believe I am not the only one, may be many more who have gone through this kind of company torture.

Can anyone help me on this, whom should I reach for this.

Kindly revert.

Thanks,
Samudra Pathak
Mob - [protected]

I have started with Tikona's services on 13-Aug-10. I paid in advance for one year. After that I wanted to convert to monthly plan(mid Aug 2011). So I wrote a mail to their customer care stating my wish. But they didn't do any thing for the same.
And they them send me the complete year bill for next one year.
I called their team asking to convert to monthly plan but they did not so.
So I did not wanted to continue Tikona as they were not understanding my requirement.
After a month of renewal they discontinued my account.
Even though I was willing to pay for what I have used (should be calculated on Pro-rota basis).
They did not try to understand my point and continue to bombard me with complete year bill.
Now I am getting police call(probably fake police) and ask me to transfer the amount immediate to tikona which i would not do.
After receiving the calls on 25-Jan-13, I visited Andheri East Police Station, and asked about such situation.
The police promptly told me that police would never indulge in such recovery kind of stuff and just ignore the same.
Neither Tikona has sent me any kind of bill in this tenure nor any kind of notice.
They are make people threatened by taking name of police, Which is ILLEGAL.

sir,
i have taken tikona on user id [protected] at june,after 2 months i have requested 2 disconnection due to poor connection and i has handover all the equipments belongs to them but the are sending bills for that equipments.i have called them to the phone number given by them but they are not responding.please convey my request.

yours sincerely,
siddhartha.o

Service ID : [protected] I paid for the broadband connection on July 24,2011 and got the actual connection on Aug 01,2011 (+- 1/2 days) . While paying for the connection, I paid Rs.1267( One Thousand Two Hundred and Sixty Seven) for PLAN BB649 (Unlimited usages fixed plan), in cash to your agent (Mr. Sanjay, Sales Executive ID : 15395, mobile no : [protected]),( application no : [protected]) . I still have the bill copy which I can produce before the court. But tikona claims to have received only Rs. 500 which is illogical since as per their own rules they take 1 month bill in advance + 500 installation charges. Then how do they claim to receive just Rs.500? Then I was not happy with the connection so I called the Tikona customer care and asked them to disconnect my connection on Aug26,2011. And send a mail to compliment the disconnection request (reference no :1-[protected]). So in total I used the connection for less than 1 month for which I had already paid in advance. But somehow they generated some bill against my name (Month of September though I had got the connection disconnected in month of Aug,2011 only) and they kept on calling me for the payment of the same. I tried to explain and sent them various mail regarding the same. The last response which got from them was : "We have forwarded your email to our collection team for stop collection call." But to my utter surprise, today morning ( Feb 10,2012) , I got a call from Govt. Advocate Sumit Choudary, CRO Legal Department , Tees Hazari Court, New Delhi ( Mobile no : [protected]) informing me that Tikona has filled a no-payment case against me and the hearing is at 11 am . So Either I need to appear before the court or make out of court settlement by paying Rs. 2052 and provide him the transaction ID. Since I reside in Bangalore, I wasn't possible me to reach Delhi. So I paid Rs 2052 ( Gateway Id 63957250 , Transaction Id [protected]TPC[protected] , which is totally unjust . I have got the bill copy as well as all the emails sent, to prove my claim. I would like Tikona to refund my money or else I will move to Consumer Court as I have all the documents to prove that I was wrongly charged.

I already have posted complain against Tikona about their connectivity and their Customer care representative behavior.
Anyway, I am posting it again so; any new person will aware of their behavior and service. So, they can avoid taking India’s worst Broadband connection.
First of all, their connectivity:
1. You will never get an error free connection even for 1 month continues.
2. Their Invisible engineer can visit your house and complain can be closed without resolving.
3. Sometime their real engineer visit your house even after 10 to 15 days (that may be they called within 24 Hours)
4. You may have to call day after day just to get your own connection.
5. No matter what you will do and how many mail you send along with proves the problem will be carried in his own way
Now Their Customer Care Representative:
1. They always consider the problem is with your system (No matter How good technician you are).
2. They may harass you telling –“That’s your Problem I cannot do anything” and Cut or “I only take complain of real problem” and won’t take complain.
3. You will be fooled by telling “next time it won’t happen” and the very next day it will be the same
Or “Your connection is in our observation” I really want to know how they observe.

These are few thing I am telling. I have prove of the speeds that I receive and Conversations made with their famous TL and Customer care representative

Never go for a Tikona internet connection for your home or office. It will turn to be a night mare. I have been subscribing to Tikona broadband services for the past two years. Download Speed has always been a problem and every now and then I used to call the Service center to rectify it. As I required a Wifi connection at home, I called up Tikona and enquired. I was asked to pay Rs.1500 +tax and settle my current outstanding for my request to be registered. I paid up all that online and called again and made the request. This time the so called Customer Service Executive at the call center came up with a different story. He asked me to call back from the registered number for my request to be registered. I did just that and was told that my Wifi connection will be in place in 72 hours. 72 hours passed but no connection. I called up again two days later and was told that the connection would be given in 24 hours. Several 24 hours passed and I kept calling again and again but no connection. When I told them I would sue them in a consumer court for this, pat came the reply:"Do what you can!" Never trust Tikona, they are cheaters to the core.

I have Used Tikona Internet in the Year 2011, Than after i have discontinue service after doing all the Payments as per company Norms, Now they will Harassment me for Due Payment, They Call from this no. [protected] & tell me i am lawyer of Tikona, Please help me for this regards.

Dear sir,

i got tikona broadband ago 4 month i have not got proper frequency then why he give me internet when i tell him about if need dia-cast antenna i will pay for antenna but he say no need antenna and we soon resolve your problem for 4 month he not give me resolve you can see in my all complain with date i daily dc problem and call him he say me power on & off cpe power box i am tired tell his technician please resolve my problem but he not resolved properly my problem you can see in photo with complain no. & date i daily write complain no.

In the month of October'12. I have called Tikona customer care multiple times to resolve my issue of discontinuity of the internet connection. But Tikona team was not able to resolve the same. I was not able to use my internet connection since then. - All call details are present with Tikona.
After then whenever they called me for payment I asked them for stop my connection. Now they are suddenly calling me and saying registering a case against me or I need to pay all rentals till Jan'13 though I was not be able to use the services till date. He is saying he is an advocate of Tikona. (mobile no: [protected]

Hello Friends,

I took Tikona( http://www.tikona.in) internet connection from 2 June 2012 for 6 months unlimited usage plan. (User ID: [protected]). I already made pre-payment Rs. 3000/- for it. I requested to terminate service before end of November 2012, due to zero service & then removed their cable from my system. I didn’t use full 6 months. But still me & my father got thousand calls from Tikona to pay more, as per their fraud bills. Ultimately I got NOC paper from Tikona. After it Tikona started to give threats to us on calls. Recently my father got such blackmail call from so called Tikona Lawyer, K. P. Singh (+91-[protected]). He was demanding Rs. 25000/- & gave threat that we have to go Delhi Court frequently to resolve this issue. Almost all customer, who disconnected Tikona service suffered in such way. All o[censored]s should fight against this bogus company. All o[censored]s should demand at least Rs. 50,000/- from Tikona, for mental-harassment & blackmailing to genuine peoples. It will be nice, if you can publish such to Newspaper(s). Kindly apply your best effort to terminate this fraud company.

-Hiren Joshi
([protected])

Hey Guys,

Tikona customer care & services are worst in world, i asked customer care guys about full & final settlement statement so many times,they are not providing me the details, as per tikona policy, bill payment for next cycle is in advance, when i applied for disconnection, tikona care bill was generated for next cycle, they asked me to pay that & told me to refund that money, as i asked them payback my money, they are telling, no refund is applicable to you, when i asked them about full & final settlement statement, they are not providing me the details, where they adjusted my money, please read my full conversation with them, how they are irritating to the customers, they are worst in there conversations & services.

[protected][protected][protected][protected][protected][protected][protected]

Dear Mr. Airan,



This is with reference to your email regarding F&F of your Tikona Wi-Bro account.



According to our conversation with you on 5th Feb 2013, please note the following:



· As Full & Final Settlement has been concluded there are no dues pending and no refund applicable against your account.

· F&F details are as follows :



Usage Period : 17th April 2012 to 10th Nov 2012



MB’s consumed : 64207MB



Amount Payable : 0



Refund Applicable : 0



For further details kindly refer the attachment.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Monday, February 04, 2013 1:48 PM
To: J Nair
Subject: Re: Tikona UID - [protected]



Dear Mousin,


Read the email carefully, give me the full detail of Full & Final Settlement, I will not agree to you guys, until unless, you will not provide me the details in written.


Naveen



From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Sunday, 3 February 2013 1:07 PM
Subject: RE: Tikona UID - [protected]



Dear Mr. Airan,



We hereby confirm that services for your Account No.[protected] having Service ID ([protected]) has been terminated.



We have considered your Termination request date whichever is later as the date from which you should not be charged for services.



· As Full & Final Settlement has been concluded no dues are pending & no refund is applicable against your outstanding.



Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Saturday, February 02, 2013 9:09 AM
To: J Nair
Subject: Re: Tikona UID - [protected]



Mr Nair,

After my analysis of bill payments & bill cycle, i found that applicable charges vs bill cycle, provided detail was wrong , so i prepared one detailed data sheet as below:


These are details of first & last bill from tikona.












First Bill :





Last Bill :




Recurring Charges










Recurring Charge: ADBB699 (From 17-Apr-


466


Recurring Charges




2012 to 06-May-2012 )





Recurring Charge: ADBB699 (From










07-Nov-2012 to 06-Dec-2012 )


699

Recurring Charge: ADBB699 (From 07-


699







May-2012 to 06-Jun-2012 )





Usage Charges


0







Other Charges & Credits


-17.06

Usage Charges


0


Credit Adjustment




Other Charges & Credits





Taxes


84.29

One Time Charge: Installations Fees


500





(Service Tax @ 12% + Education Cess




Taxes





@ 3% on Service Tax)




(Service Tax @ 12% + Education Cess @










3% on Service Tax)





Deposits


0




205.8


Current Bill Amount


766.23

Payments


1301


Guidelines:


Current Bill Amount


569.8

















As per tikona bill statement , Recurring Charges are always for next cycle(Advance for next period)



Charges per cycle


Billed amount


Due date


Payments


Remarks


Date of payment made

Advnace Payment to Tikona representative








1301







Installation charges


500













17-Apr-2012 to 06-May-2012


466













07-May-2012 to 06-Jun-2012


699













[protected].79(Taxes)


569.79


25-May-12


569.79


Remaining Advanced payment for the cycle of 07-May-2012 to 06-Jun-2012


26-May-12

07-June-2012 to 06-July-2012


785.4


25-Jun-12


785.4





23-Jun-12

07-July-2012 to 06-Aug-2012


765.76


25-Jul-12


765.76





2-Aug-12

07-Aug-2012 to 06-Sep-2012


885.4


25-Aug-12


885.4





25-Aug-12

07-Sep-2012 to 06-Oct-2012


763.25


25-Sep-12


763.25





23-Sep-12

07-Oct-2012 to 06-Nov-2012


766.31


25-Oct-12


766.31





25-Oct-12

07-Nov-2012 to 06-Dec-2012


766.23


25-Nov-12


766.31


Not applicable to me according to termination Date & Discontinuation date


24-Nov-12






















































































I am attaching the bills, that i got from tikona for reference, i have full details of payments receipt and bill details. Please refund the amount as maintained in above table, if it is not applicable please provide me the details with description.





As it is really bad experience for me with tiokna services, My legal adviser advised me to take legal action, i am waiting for your full & final settlement description, if this time is not provide i will go for a legal action against below persons:



1. Mr J Nair,

2 Amreen A.

3. Anand k

4. Afreen

5.Pranay

6. Abhishek S.

Regards,

Naveen Kumar



From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Friday, 1 February 2013 8:41 PM
Subject: RE: Tikona UID - [protected]



Dear Mr. Airan,



At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



According to our conversation with you on 1st February 13, please note the following:



· We would like to inform that, your first disconnection request was registered on 11th November 12 and your account was terminated on 24th November 12.



· At the time of installation the first payment paid by you was Rs.1400. and other payment details are mentioned below for your references.



Bill cycle


Billed amount


Due date


Payments


Date of payment made

17-Apr-2012 to 06-Jun-2012


569.79


25-May-12


569.79


26-May-12

07-May-2012 to 06-Jun-2012


785.4


25-Jun-12


785.4


23-Jun-12

07-Jul-2012 to 06-Aug-2012


765.76


25-Jul-12


765.76


2-Aug-12

07-Jul-2012 to 06-Aug-2012


885.4


25-Aug-12


885.4


25-Aug-12

07-Aug-2012 to 06-Sep-2012


763.25


25-Sep-12


763.25


23-Sep-12

07-Sep-2012 to 06-Oct-2012


766.31


25-Oct-12


766.31


25-Oct-12

07-Oct-2012 to 06-Nov-2012


766.23


25-Nov-12


766.31


24-Nov-12

07-Nov-2012 to 06-Dec-2012


-340.34


25-Dec-12


NA


NA

07-Dec-2012 to 06-Jan-2013


-340.34


25-Jan-13


NA


NA



· As Full & Final Settlement has been concluded no dues are pending & no refund is applicable against your outstanding.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected], kindly retain this for a future reference.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



You can also write to us at [protected]@tikona.in.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Wednesday, January 30, 2013 8:45 AM
To: J Nair
Subject: Re: Tikona UID - [protected]



Hey Man, please send me the full breakdown of full and final settlement,

From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Tuesday, 29 January 2013 9:21 PM
Subject: Tikona UID - [protected]



Dear Mr. Airan,



At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



According to our conversation with you on 29th Jan 2013, please note the following:



· We are informing you that we are ready to provide the services in your old place, however you’re shifted to another place that is non- feasible we can’t provide the waiver at this stage.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected], kindly retain this for a future reference.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



You can also write to us at [protected]@tikona.in.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Monday, January 28, 2013 11:04 AM
To: J Nair
Subject: Re: Tikona UID - [protected]



Mr. Nair,



It is over Mr. Nair, , Please give me full and final settlement details, as i asked so many time, give me full break down, where you guys adjusted that many.





Thanks & Regards

Naveen Kumar

From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Sunday, 27 January 2013 2:14 PM
Subject: RE: Tikona UID - [protected]



Dear Mr. Airan,



At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



As per your complaint regarding the full and final settlement issue, please note the following:



· As Full & Final Settlement has been concluded no refund is applicable against your outstanding.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected]; kindly retain this for a future reference.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



You can also write to us at [protected]@tikona.in.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Saturday, January 26, 2013 9:35 PM
To: J Nair
Subject: Re: Tikona UID - [protected]



Mr Nair,





Please respond back, as 48 hours already over.





Thanks & Regards

Naveen Kumar



From: J Nair <j.[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Wednesday, 23 January 2013 3:52 PM
Subject: Tikona UID - [protected]



Dear Mr. Airan,



At the outset we want to thank you for giving us an opportunity Mto serve you. We in Tikona are committed to provide you best service and attention at all times.



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



According to our conversation with you on 23rd Jan 2013, please note the following:



· We would like to inform you that please wait 48 hrs to know the complete details about the refund, we are coordinated your details to our team please wait for the revert.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected], kindly retain this for a future reference.



In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly.



You can also write to us at [protected]@tikona.in.



We appreciate your patience and kind support.



Regards,

Appellate Authority,

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

cid:image001.[protected]@01CC52B7.B56268C0

From: Naveen Airan [mailto:airan.[protected]@yahoo.com]
Sent: Tuesday, January 22, 2013 1:25 PM
To: Customercare
Cc: nodal.[protected]@tikona.in; nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in; J Nair
Subject: Re: [protected]-Tikona UID--Reminder






Dear Amreen A,

please send me the full breakdown of full and final settlement, i don't agree, what you have written in reply, i never agreed you or any of your customer care executive for refund over phone, i asked you guys to give me full breakdown of full and final settlement,so many times.



if you will provide me full & final settlement details, i will publish this mail chain conversation on public forum. This is my frustration, i will not recommend your services to anyone in future, i thought to return to your services, but will not take your services in future, you are loosing your customers , don't take it lightly .



Tell me where you adjusted my advance paid amount, I want my refund.



Thanks & Regards,

Naveen Kumar

[protected]



From: Customercare <[protected]@tikona.in>
To: Naveen Airan <airan.[protected]@yahoo.com>
Sent: Monday, 21 January 2013 3:47 PM
Subject: RE: [protected]-Tikona UID-



Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.



As discussed with you over the phone please be inform that, refund is not applicable on this complaint.



Please be inform that, we had confirm to our team.



In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Amreen A,
Tikona Care

W: www.tikona.in



From: Naveen Airan <airan.[protected]@yahoo.com>
To: Customercare <[protected]@tikona.in>
Sent: Saturday, 19 January 2013 12:27 PM
Subject: Re: [protected]-Tikona UID--Reminder




Hi,

if you will not provide me the full detail, I will go to consumer court.





From: Naveen Airan <airan.[protected]@yahoo.com>
To: Customercare <[protected]@tikona.in>
Sent: Wednesday, 16 January 2013 2:16 PM
Subject: Re: [protected]-Tikona UID



Dear Amreen A,





please send me the full breakdown of full and final settlement, I am loosing my patience now.



Thanks & Regards,

Naveen Kumar



From: Customercare <[protected]@tikona.in>
To: "airan.[protected]@yahoo.com" <airan.[protected]@yahoo.com>
Sent: Wednesday, 16 January 2013 1:57 PM
Subject: RE: [protected]-Tikona UID



Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.



As discussed with you over the phone please be inform that, refund is not applicable on this complaint.



In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Amreen A,
Tikona Care

W: www.tikona.in

From: airan.[protected]@yahoo.com [airan.[protected]@yahoo.com]
Sent: Sunday, January 13, 2013 3:16 PM
To: Customercare
Subject: RE: [protected]-Tikona UID

Dear Anand/ Pranay,



Attached mail’s response, both are conflicting , please send me the full breakdown of full and final settlement, if you will not provide me the full detail, I will go to consumer court.



Thanks & Regards,

Naveen Kumar

[protected]



From: Customercare [mailto:[protected]@tikona.in]
Sent: Thursday, January 10, 2013 4:13 PM
To: Naveen Airan
Subject: [protected]-Tikona UID



Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.



We hereby confirm that a service for your Account having Service ID [protected] has been terminated as on 11/24/2012.



We would like to inform that, we have assigned your case to our team for the necessary action.



If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.





In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.





Regards,

Anand k
Tikona Care

W: www.tikona.in

From: Naveen Airan [[protected]@yahoo.com]
Sent: Wednesday, January 09, 2013 4:10 PM
To: Customercare
Cc: J Nair
Subject: Re: [protected]-Tikona UID

Afreen,



As per this statement "We hereby confirm that services for your Account No.[protected] having Service ID [protected] has been terminated as on 24th November", my services were terminated on 24th November,2012, I paid the advance bill for the month 7th Nov 2012 to 7th dec 2012, and i returned CPE with reference number 2956400, why refund is not applicable to my account. ?Give me the full & final settlement detail.



Regards,

Naveen Kumar

[protected]



From: Customercare <[protected]@tikona.in>e
To: Naveen Airan <[protected]@yahoo.com>
Sent: Wednesday, 9 January 2013 3:25 PM
Subject: [protected]-Tikona UID



Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned request.



We would like to inform that, as per our system your account has been closed and there is no dues in your account.



In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Afreen P.
Tikona Care

W: www.tikona.in



From: Naveen Airan [[protected]@yahoo.com]
Sent: Tuesday, January 08, 2013 11:12 AM
To: Customercare
Subject: Re: [protected]-Tikona UID

Reminder !!!!



From: Customercare <[protected]@tikona.in>
To: Naveen Airan <[protected]@yahoo.com>
Sent: Saturday, 5 January 2013 6:47 PM
Subject: [protected]-Tikona UID





Dear Customer,



Greetings from Tikona!



At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.



As discuss your request has been forwarded to the backend department for necessary action,however they will contact you.



In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Amit S
Tikona Care

W: www.tikona.in



From: Naveen Airan [[protected]@yahoo.com]
Sent: Friday, January 04, 2013 5:49 AM
To: Customercare
Subject: Re: Tikona UID-[protected]



Please give the the full detail of final settlement & detail.



Regards,

Naveen Kumar

From: Customercare <[protected]@tikona.in>
To: Naveen Airan <[protected]@yahoo.com>
Sent: Friday, 28 December 2012 12:09 PM
Subject: Tikona UID-[protected]





Dear Mr. Airan,



Greetings from Tikona!



This is with reference to your below mentioned request. We regret the inconvenience caused to you.



we would like to inform you that, your request has been forwarded to the backend department for necessary action.



In case of any further assistance, please call us toll free number[protected] or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Abhishek S.

Tikona Care

W: www.tikona.in



From: Naveen Airan [[protected]@yahoo.com]
Sent: Wednesday, December 26, 2012 2:32 PM
To: Customercare
Subject: Fw: [protected]-Tikona User Id





As i returned the CPE withe reference no:2956400 , When i will get my advance paid money as 766 back, please clear the dues.



Naveen Kumar



----- Forwarded Message -----
From: Naveen Airan <[protected]@yahoo.com>
To: Customercare <[protected]@tikona.in>
Sent: Saturday, 1 December 2012 10:29 AM
Subject: Re: [protected]-Tikona User Id



Please confirm the advance payment of Rs.766 of advance bill as attached copy of payment.,




Transaction Details

Amount 766.23

Gateway Payment ID [protected]

Post Date 1124

Transaction Id



From: Customercare <[protected]@tikona.in>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Saturday, 1 December 2012 9:21 AM
Subject: [protected]-Tikona User Id



Dear Mr. Kumar,



Greetings from Tikona!



This is with reference to your below mentioned request. We regret the inconvenience caused to you.



We hereby confirm that services for your Account No.[protected] having Service ID [protected] has been terminated as on 24th November.



We would like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later.



Kindly confirm whether the instrument has been collected from your premises or not.



In case of any further assistance, please call us on toll free number[protected] or write to [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Saraswathi P.

Tikona Digital Networks

W: www.tikona.in

From: airan.[protected]@yahoo.com [airan.[protected]@yahoo.com] On Behalf Of [protected]@yahoo.com [[protected]@yahoo.com]
Sent: Friday, November 30, 2012 9:27 PM
To: Customercare
Subject: RE: [protected]-Tikona User Id

I paid the bill amount (Rs 766) for the period Nov7 2012 to Dec 7 2012, Which is not applicable for me as per request date nov 11,2012, but in below sheet that is not mentioned.



From: Customercare [mailto:[protected]@tikona.in]
Sent: Tuesday, November 27, 2012 4:03 PM
To: Naveen Airan
Subject: RE: [protected]-Tikona User Id



Dear Mr. Kumar,



We hereby confirm that services for your Account No.[protected] having Service ID [protected] has been terminated as on 24th November.



We have considered your last usage date or Termination request date whichever is later as the date from which you should not be charged for services, basis which necessary waivers (if any) have been passed and revised outstanding amount has been calculated as described below.



As informed in our earlier communication, we will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same. In event of equipment’s not being returned you are liable to pay additional charges of Rs.1500/-.



If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.



If any amount is payable by you please ensure you pay the same on priority to avoid late payment charges and any other inconvenience at later stage.



Mentioned below are amounts payable considering both scenarios (a) Equipment Returned and (b) Equipment Not Returned.



Particulars


CPE Returned


CPE Not Returned

Amount Payable







Non - Usage Period







Waiver for Non-Usage Period







CPE Charges


NA


1500

* Balance Amount











Please feel free to contact us on[protected], select option 2, if the address is incorrect.



Tikona as a company is constantly looking at developing new products and improving processes to meet the market needs which are customer centric. We hope you would give us an opportunity to serve you again in future.



Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.



We appreciate your patience and kind support.



Regards,

Amreen A,
Tikona Care

W: www.tikona.in





From: Naveen Airan [[protected]@yahoo.com]
Sent: Tuesday, November 27, 2012 11:57 AM
To: Customercare
Subject: Re: [protected]-Tikona User Id

Reminder!!



From: Customercare <[protected]@tikona.in>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Saturday, 24 November 2012 2:57 PM
Subject: [protected]-Tikona User Id



Dear Mr. Kumar,



Greetings from Tikona!



This is with reference to your email regarding disconnection issue with your Tikona Wi-Bro account.



We would like to inform you that, your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.



We sincerely regret the inconvenience caused to you.



Your reference docket no. is 1-[protected]. Kindly retain this for a future reference.



In case of any further assistance, please call us at[protected] toll free number or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Ashvini S.

Tikona Digital Networks Pvt. Ltd.

W: www.tikona.in

From: airan.[protected]@yahoo.com [airan.[protected]@yahoo.com] On Behalf Of [protected]@yahoo.com [[protected]@yahoo.com]
Sent: Saturday, November 24, 2012 1:20 PM
To: Customercare
Subject: RE: Tikona UID [protected]

Sir, your resolution of issues/problem i.e. activity one time is over, Please disconnect my connection. Consider this is my final mail for disconnection .



From: Customercare [mailto:[protected]@tikona.in]
Sent: Saturday, November 24, 2012 11:35 AM
To: Naveen Airan
Subject: RE: Tikona UID [protected]



Dear Mr. Kumar,



With reference to your email, disconnection request which was given on 11/11/2012 is in progress and we will call and update you on the status .



We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor & outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount. Entire outstanding amount shall be required to be paid to create full & final settlement of account.



Please be informed that the disconnection and the full-final settlement of the account will be processed with- in 45 days from the date of disconnection request received.



The activities are summarized again:

Activity No.


Activity Description


Days for Activities

1


Resolution of issues / problem with your cooperation


10 Days

2


Formal email or call from your Registered Email / Mobile No.


Before closure of 1st Activity

3


Suspension of account (last bill cycle)


Within 3 days of closure of 1st Activity

4


Payment of outstanding payment and return of CPE, adopter etc.


Within 3 days of closure of 3rd Activity

5


Closure of account


Within 48 hours of closure of 4th Activity







Please note your reference is 1-[protected] Kindly retain this for future reference purposes.



We would still request you to rethink and give us an opportunity to serve you better.



Please feel free to contact us on[protected] to provide us any feedback regarding our service.



Our Customer Care associate will be glad to assist you.



We appreciate your patience and kind support



Regards,

Amreen A,

Tikona Care

W: www.tikona.in

From: Naveen Airan [[protected]@yahoo.com]
Sent: Friday, November 23, 2012 9:42 PM
To: Customercare
Subject: Re: Tikona UID [protected]-- gental Reminder

Reminder...



From: Naveen Airan <[protected]@yahoo.com>
To: Customercare <[protected]@tikona.in>
Sent: Monday, 12 November 2012 8:04 AM
Subject: Re: Tikona UID [protected]



Hi Rachana,



I have already stopped using Tikona broadband service, from Nov 10th 2012.



Regards,

Naveen Kumar



From: Customercare <[protected]@tikona.in>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Sunday, 11 November 2012 3:29 PM
Subject: Tikona UID [protected]



Dear Mr. Kumar,



We have received a request for disconnection of Tikona broadband service for Service ID <[protected]>.



Please be inform that, your account shall remain under our retention effort for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us.



We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor & outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount. Entire outstanding amount shall be required to be paid to create full & final settlement of account.



Your Docket Number is 1-[protected]. Kindly retain this for reference purpose.



The activities are summarized again:

Activity No.


Activity Description


Days for Activities

1


Resolution of issues / problem with your cooperation


10 Days

2


Formal email or call from your Registered Email / Mobile No.


Before closure of 1st Activity

3


Suspension of account (last bill cycle)


Within 3 days of closure of 1st Activity

4


Payment of outstanding payment and return of CPE, adopter etc.


Within 3 days of closure of 3rd Activity

5


Closure of account


Within 48 hours of closure of 4th Activity



We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.



Regards,

Rachana Y.
Tikona Digital Network Pvt Ltd.

W: www.tikona.in



________________________________________
From: [protected]@yahoo.com [[protected]@yahoo.com]
Sent: Sunday, November 11, 2012 10:49 AM
To: Customercare
Subject: Please discontinue my tikona wireless internet service as of today-Naveen Kumar-[protected]

Hi,
Please discontinue my tikona wireless internet service as of today, i am very happy that i used tikona wireless internet service, unfortunately,i have to give up the connection,due to my transfer to other location .
I had already made an request through customer care
request number : 1-[protected]
Regards,
Naveen Kumar

[protected][protected][protected]

Naveen

I took a plan of Tikona User ID: [protected]. 1 Mbps unlimited plan.. IN the night the services doesnt work, they say the load is too much on the server. Call customer care u in queue for half an hr.. They say they will send an enginner.. The Engineer comes and says they have very basic server which cant take laod, so adviced me not to use in the night.. Now whats the use of the net if it doesnt work in the night...
I called customer...

Dear Sir,

I have Requested for Connection in last month. Tikona Employee has already received the money for the connection but did not give any connection to us and I have also contact with Curtomer Care before 10 days bot did not get any response from the Tikona. Please find the Details of my Customer care:

[protected] reg id
[protected] toll number
[protected] Request Number

Please register my complaint.

Regards,
Honey Singla
[protected]

Service ID: [protected]
Billing ID:[protected]

Hello,

Last few days I am receiving calls from claiming to be lawyers on behalf of Tikona from various numbers like [protected], [protected], [protected] etc asking for payment. This is Harassment to customers & they need to STOP IT IMMEDIATELY.

I am seeing lot of such harassment to other customers also. Is this how you operate?
http://www.grahakseva.com/complaints/130009/tikona-broadband-using-unfair-means
http://www.consumercourt.in/internet-services/89868-tikona-nodal-officer.html

If Tikona has no such lawyers then how those people got my information? It is severe BREACH of customer information & they need to answer/fix that as well.

For the record, I had requested to stop service long time back as shown in mail below. But what Tikona did is, took months to stop the service & kept sending bills. You start service very next day so that billing starts next day but stopping service take months...This is TOTALLY UNPROFESSIONAL & UNETHICAL.

Dear sir,
I have already submitted by PF form by six months before, but till this time I am unable to know about my claim status & no one from my previous employer is responding me clearly.
so pl urgent reply,
TIKONA DIGITAL NETWORKS
pf a/c no= KN/BN/34272/348332,
my emp id=[protected]

reply my que to adecco-

With respect to your concern, we are internally working with the concerned department and we shall revert with the details soon. Request your cooperation.
As per our records, your PF withdrawal forms are under process at our Adecco PF trust. Request you to contact us in the end of January 2013 for further updates.

Re-
Dear sir january 2013 is closed but no working my PF,
As per our records, your PF withdrawal forms are under process at our Adecco PF trust. Request you to contact us in the end of January 2013 for further updates.

Dear MOHD NASEEM, Thank you for contacting Adecco Support Center. Your ticket no is 1048496. Our representatives will revert to your concern shortly.
Regards,
Adecco Support Center

SIYARAM VISHWAKARMA
USER ID : [protected]

I have discontinued the services of Tikona Digital Network & returned the equipment on 21st October 2012, CPE Removal Letter No. 1410.
Still i am getting Bill Payment Request since the last two Months.

Even after repeatedly talking with the Customer Care representatives i am being called again & again to pay the bill amount.


Please do the needful.

I am staying in Pune & taken tikona internet connection in Sep 2012 by paying 6 months advance rental. But since October there was technical problem & they were not able to fix online as well as not able to send technical person. My User id: [protected]

They told me that they have the problem with local cable operator so current issue can not be resolved therefor better you disconnect your connection.

I gave the request for disconnection & they terminated in Nov but since then i have not refunded the amount because i have hardly use internet for a month so they should refund the amount for remaining 5 months.

When ever i call to customer care they do not give proper response as well as no impact on writing mail to customer care. Nor they transfer or escalate the call to seniors.

Tikona is the cheat company & they do not have the anything in customer support. I have written the mail to Prakash Bajpai but no response.I am still waiting for the refund & hoping that i will get soon.

Please suggest what to do.

Hello

Yesterday i got a call from TIS hazari court from a girl name Anita , she is the assistant of Aman Kalra ( [protected])as tikona legal department. They are threatening me to file a legal case against me and the way he talked to really very absurd. I am surprised how the company without talking to customer for obtaining his consent to do F&F threats directly to file legal notice. I am really bad that i got their connection.

I terminated their services after experiencing the worst services of them. I registered myself for a 3 month plan in which they were going to provide me 2 mbps speed and they were giving me speed hardly of 256 kbps but charging for 2 mbps. I compliant lot of times to their customer care cell but every time they said there is issue with device installed at your home and their engg every time changed the device and said now it will work properly.Even i was not able to use internet for 1 months. I again called them regarding it but still the same no connection. I called them to know hoe to terminate the service even i raised the request andalso I send a request to terminate the services on 28 september and got a reply on 10 october that it will take 5 days and they device will be received by a CPE engg. The customer care rep also told me that you dont need to pay anything as you have a three month plan and its over. Since that i never got a call and any email . I received a call on 24 jan 2013 that you need to pay Rs 1634 as its a due amount and the rental. I had a conversation with the customer care executive she said that we auto-renewed yourpplan without letting me know . i told her that i already have terminated the service and i have a mail. she said that you need to forward it. And i aslo had a word with the person Aman Kalra (lawyer of tikona ) and Chetan ( person from tikona ) and they are rude , brutal . They are calling again and again and making me harras .

Now they are billing me for the period i didnt get their services. They are forcing me to pay the full amount but they are not ready to commit me how much amount they will refund me as its necessary for me to know the amount of refund because they want me to pay for the period for which i had not availed their services. even though i have raised my concern of connection termination with their appellate authority also.


Can anybody tell me what kind of legal action i can take against them because now they are treating me to send a notice . so its better i serve them with legal notice. I have all the emails with me raising a concern of termination again and again with.My tikona user id was [protected].

I want to fight against the mental harassment they are giving to their disgruntled customers. please do let me know all the remedies i have against them. can i file a FIR against them for using a absurd language while talking with me.

Dont know this company become bully after raising concern of connection termination.

I got the treating call from no.+[protected], [protected]

Sumana Namhata
namhata.[protected]@gmail.com