Tikona Digital Networks Complaints & Reviews

Hi,

This is Rajwant Singh from NOIDA Sector 56 U.P. I opted for Tikona internet connection on Thursday, 19 July, 2012, and before going for this connection the sales guy called Bhupinder( Cell: [protected] ) told me that since you already have a beetel wireless modem it can be configured with the Tikona internet connection very easily and for that I will send a technician who will configure it for you. And it's almost been a month, that guy is not picking my call, not only that even customer care people also do not entertain my call, rather they tell me that they are going to transfer my call to the concerned department and they disconnect the call. And it's been happening for many days, resultantly I do not have any reference number which I can share with you.

Besides, even wired connection also doesn't work properly. Now I do not wish to continue with Tikona anymore and I want a stringent action to be taken against this guy Bhupinder who thought that he got fool out of me.

And I paid 2000 rupees for 3 months of internet service to tikona, since it's been pathetic since day one, I need my money back ASAP. I hope that you will take some rigorous action in this regard.

I am from NOIDA Sector 56 PIN- 201301 (UTTAR PRADESH) and Bhupinder is also from Noida itself. My user ID is: [protected]


Thanks
Rajwant Singh
Cell: [protected]

Dear Sir,
I was using Tikona broadband Internet connection with 299/- plan. Around on 15 july , i called to them and asked to change my plan. Then they told me that first pay your previous bill with the amount for the plan you want to activate. Then i paid my previous bill 679/- with 1500/- for the new plan on 17 july. I've receipt as proof. Then they told me that your new plan has been activated that was 512kbps(Unlimited @ 3months). Suddenly i got another bill from tikona. And i found that they didn't change my plan. They have so careless executives. Now they are again asking for money.
Apart from this, i called many times to their Head of Customer Care S. Nair to resolve the connectivity problem. But they just say that your problem will be solved within 24 hours. S. Nair also doesn't have any responsibilities to resolve the problems of their customers.

Jayant Kumar
Connection id : [protected]
Mob: [protected]

I used Tikona broadband service for 3 months and i faced lot of issues with speed and connection. Tikona technical service did not address my issues properly and hence i requested for disconnection of service on 4/7/2012 but till now tikons has not disconnected the service and still they are generating the bill. i have a deposit of Rs. 500 against the modem which they have provided.
Can anyone please take proper action?
I am lodging a complaint in consumer court as well for this issue.

Name: Shekar
Tikona User ID:[protected]
Disconnection complaint number: 1-[protected]

Hello SIr/Madam,

I am a tikona user id [protected]
Following are the payment details of the bill payments i made to Tikona during my connection.
Payment # Date Amount(Rs) Method Status Comments Transaction Id
1-[protected] 06/04/2012 961.45 Online Successful payment for March ICICI
1-[protected] 10/03/2012 936.45 Online Successful ICICI
1-[protected] 05/02/2012 961.45 Online Successful Payment fr JAN ICICI
1-[protected] 08/01/2012 934.96 Online Successful payment for december [protected]
1-[protected] 06/12/2011 900 Online Successful paying for november ICICI Bank

After my last payment i started getting intermittent connection from tikona, and when i say intermittent i mean once in a day for a minute or two i had the connection and then for the next few hours the connection was not active. In short i had to always be alert to see which would be the minute that i will be acle to access the internet. I called up the customer support to complain about the same. Following which after a week a person from tikona removed some part of the device and said that the connection was fine, next day again the connection went off and this time it did not come up after which we called up the customer support again to report the issue and this time no one came. next week we called up again to ask for the cancellation of the connection since we had already received a bill for the not used internet connection. Following which a technician came up and informed us that the device was faulty and will be removed. We were under the assumption that the device was probably removed since it was a Wi-Max connection and the device was installed outside my house, post which we never tried to use the internet. Now a month ago we requested a new connection again from tikona(Since no other provider gives a WiMax). That was when we got to know that the old device was never removed and there was a bill of 3 months o[censored]nused internet pending for us. Since we already had a word with customer support regarding this we didn't bother to call the customer support again.
Today 9th August 2012 around 12 PM I got a call from someone who calls himself a lawyer Advocate Chaudhary and threatens me to pay the remaining bill of Rs. 3000 else pay Rs. 45000 for some case and what all, Come to Delhi and fight the case tikona has filed some complaint and all. My question is how can a collection person claim that he is advocate? Well that's none of my business, the law should look after that. But why is there no synch between the customer support and collections. I want tikona to closely look into this matter and their records corrected. I am pretty sure that i am not liable to pay any bills whatsoever. I have kept all my records clean with tikona. And finally the collections people should be taught to be professional rather than being rude and impolite.

Mayur Nagekar

Dear Sir/Madam,

Please Help!

I am the old customer of Tikona, and I disconnected my connection last year in April after that now I applied for new connection on 20 July 2012. I made online payment of Rs. 2246.08 but after two days I got a call from Tikona that my bill is pending and they are adjusting the payment in my last bill. I explain that I don’t have to pay any amount to Tikona for any last bills. Then I made a complaint in customer care and to local agents from both side I got response that I don’t have to pay any amount to Tikona and they also told me that they are closing my new account and I can use my old account but I was getting the old plan FUL799 with 750kbps then I complaint for the speed because I applied for 2mbps plan and now everyone tell me different story and local area staff are not tacking my calls.

Pramod Kumar Singh ([protected])

This is Vinod kumar gupta
user id : [protected]
I have paid 3000Rs for half yearly plan for unlimited usage at 512kbps
and when sales executive visit at my place on 29th may 2012 i deamanded
a plan that should be o[censored]nlimited usage and constant speed then they
suggest me to take halfyaerly 512 kbps
plan which has unlimited usage till six months and there will not be
any downfall in speed till six months o[censored]nlimited usage. but my
speed is downgraded to 80kbps
application form no- [protected]
cah paid- rs. 3000 on 29/05/2012
sales executive- ajay
sales executive id- [protected]
sales executive no- [protected]
and when i register complaint against them then they dont listen to me
i have called them many a times
this is a worst service provider

Hi,
Two years back I had subscribed to Tikona Digital Networks in my home Windwards at Wakad. All along it was a troublesome journey with Tikona. My earlier service id is [protected] and my data plan was HFUL2999(earlier). I took Tikona broadband service on October end, 2010 and Paid 3000 INR as advance rental for 6 months and ever since then I am paying them advance amount for each half yearly cycle. Here are the payment details in descending order:

Tran ID Value Date Txn Date Cheque No. Description Cr/Dr Amount Comment
SB6494913 5/5/2012 5/5/2012 307936 TIKONA DIGITAL NETWORKS PVT LT Dr 3,000.00 New Plan Currently
SB3556070 26/12/2011 26/12/2011 300039 TIKONA DIGITAL NETWORK PVT LTD Dr 3,308.00
SB273788 8/6/2011 8/6/2011 300038 TIKONA DIGITAL NETWORKS Dr 3,000.00
NA OCT,2010 OCT,2010 Cash TIKONA DIGITAL NETWORKS Dr 3,000.00


First of all, the Tikona service personal who visited us for new connection fed us with information that for HFUL2999 plan initial amount is Rs.3000. Next, when I gave them Cheque, they refuse from accepting, saying that Cheque clearance will take time and if you give us cash the service would start ASAP. So they said that they will accept cash. Although I oppose saying that according to Tikona rule we are not suppose to give cash, they convinced us by saying that they have spoke to their manager and asked me to talked to him. So everything was settled that point of time.

After using the service with some heavy intermittent connection problems, one more issue occurred. This was with respect to the bill payment of 8th June 2011 Transaction ID: SB273788. After all the above stated problem , I was in the practice of giving Cheque for my bill payment except on this occasion since my Cheque book was about to exhaust as I have only 1 leaflet left. So I thought to pay via net banking online transfer. I was paying the required advance amount in the month of April,2011. The deduction happened from my account and I was under this impression the bill is paid. But I was keep on receiving customer care calls 2-3 times daily for the bill payment and I have to explained the whole story to everyone on each instance. I was irritated from them then I dropped a mail with the transaction snap shot to the stated mail ID as per the Customer care. Though all my efforts were in vain since that particular amount reverted back to my account in the month of May(End of May). So I thought better to pay them via Cheque for the next 6 months and then everything was on track.

After all this recently I got my plan changed as per one of the Tikona service personal, who asked me to switch to a new plan with better connectivity. So I agreed to his suggestion without giving a second thought. My new service id is [protected] and my data plan was Bill free plan. He assured me that he will take care of all the closing formalities for my old account and I just need to divert my amount to the new plan. As I was paying the advance for my internet connection so I gave him the advance Cheque once again for my new account. But this time he asked me to give some other contact number for new connection otherwise there would be a gap in internet service if I open on the same contact number. As the time between old and new connection will take some time and I have to be deprived of the internet connectivity for some weeks. So I gave other contact number of my family member.

Now everything was settled once again and here comes a great surprise to me today i.e. 6th August 2012 at noon. I got a call from [protected], one of the lawyer saying that Tikona has filled a case against you of not paying the outstanding approx 3000 INR amount to them. Whether you want to fight a case or settle it separately. I was like shocked after hearing all this. He was talking to me rudely and warned me that police will come to my house and stuff. Tell me.. this is the way any service provider handle their customers. I am harassed mentally and need a resolution to my problems as soon as possible. The purpose of stating everything is detail was just to highlight that I was bearing with all those problem and harassment all this time and now things have taken a new level. I made a huge mistake by taking Tikona's internet connection.

I would be really grateful to you, if an immediate action is taken to solve my problem/issue.

Abhishek Jain
Email: Abhishek.aj.[protected]@gmail.com

Hi,
I got message on my Tikona login page about upgrade plans and hence i called them and after discussion, agreed to move to an Unlimited plan of Rs.999. They did that and then within 15 days, disconnected my connection saying i had exceeded my credit limit and Rs.1700 was due from my side. I enquired if am into a plan of maximum 999Rs then how come my bill exceeded the limit. I was told that the plan was a 'Advance rental' and hence Rs.999 was deducted and rest was pro-rata basis. I requested them to shift me back to my Old plan but was told that it has been discontinued. And now am forced to pay additional amounts every month. My concern is around the 2 points below -
1. Why i was not informed of things like, I can't go back to my old plan AND the plan am moving into is an advance rental plan? Had this been done, i'd have not agreed to move to this plan.
2. As per policy, they don't change to these Advance rental plans, if payment is NOT done in advance. I didn't make a payment, so why was i moved to this plan? If their policy of not moving to a discontinued plan is followed strictly, then why this policy of Payment in advance was not followed and i was swiftly moved to a costlier plan?

I feel CHEATED and would need help from Cosumer Forum, to resolve this situation.
Thanks,
Rakesh Singh
[protected]@gmail.com

: froud froud froud froud froud froud froud froud froud froud tikona please are froud making money with out providing any services you may get billed be cauotious

This is to inform you that till date the so called connection which is not yet activated as per the commitment made you by your team, prior to payment receipt.in spite of making the payment as advised nothing was done from your support team to make the connection active in spite of innumerable communications.
This is the worst, i had ever seen such a services. Its almost 6 months now after paying the activation charges, still our account is not activated, after lot of communications things didn’t happen/resolved yet and we lost the faith you please refund the money paid at the earliest. Else we have to go to consumer's forum for the settlement

Regards
Phani kumar
[protected]

Sir,

I have subscribed for Broadband connection of Tikona broadband as on 15th june 2012. My user ID is [protected]. Subscriber's name: Vipul Verma
I was not given any demo as per mentioned in there advertisement and there engineer cam and installed there connection although there was not any sufficient feasibility in my area so due to lack of feasibilty I faced a lot of connectivity and internet speed issues during day time and placed number of complaints at there customer support. A number of engineers from Tikona had visited my place to check the problem but nothing get resolved. I had placed my disconnection request on 25th june 2012 but have not received any call from tikona regarding my refund claim.Instead they are calling regularly for paying for that period in which I have not utilised there services.
So it is a request to kindly resolve this issue ASAP.

Regards
Vishal Sharma
[protected]

I started using TIKONA connection - [protected] about more than year ago.
It was expire on Feb 2012 and i had followed up with TIKONA customer care as well as online; however nobody confirmed next steps for extending beyond.
On a Fine day , TIKONA sales representative came for new connection and I have highlighted to him that I had TIKONA connection in past; however i want to extend same connection. He has confirmed me that previous connection has been expired and you cannot extend. He has recommended to me for new connection. He also mentioned to me that you can have new connection in your name due to system problem and pushed me to get new connection on my wife's name.
New connection details: [protected]
I started using new connection is March onwards within month TIKONA presented me extension fees for [protected] (previous account). I had provided completed details to customer care and mentioned to them that TIKONA has provided me new connection for same. TIKONA has threatened me to pay mentioned bill else they will take legal action against me. Based on mentioned legal action threat, I paid bill in Jul 2012.
On Payment of bill, I had requested them to provide service for paid bill; however no response from TIKONA to resolve mentioned issue in last 15 days.
They have not provided Instrument to make connection as previous instrument is used for new connection.
I’m looking forward for your help to resolve mentioned point.
This can be considered as Business Fraud.

Tikona broadband not providing proper service to me
We made lots of complaint regarding service
but automatically they close request and
1-[protected]
1-[protected]
1-[protected]
1-[protected] -05 july2012
1-[protected]
1-[protected]
etc
are my request id but no one is properly solved

Please help me on this

I am writing to express my displeasure with Tikona

My Tikona no. [protected], it is really disappointing for me to take Tikona connection.since the day of installation I am chasing to Tikona for convert my wired modem to Wifi ... I made 10-12 calls to sales guy Sunil ([protected]), twice I spoke to Nitin ([protected]) now I both guys are not answering my call, they commit me it's WiFi connection at time selling connection. when I spoke to your customer care executives, they said I need to pay extra for Wifi modem .. that at time of sales you make wrong commitment to customer & cheat with them , it really unethical & pathetic behavior from Tikona sales guys.

Even at time of installation I told to your service engineer & sales person you commit me for WiFi modem, but they told me it is for mean while the Wifi service engineer not available. So he will come by next day & install WiFi router but after that no body visited , then I call to your sale executive for same he said give one more day I will try but after 2 days I again call him then he visited on Sunday, at my home & they were trying to do some thing with my Airtel connection "which is illegal how can they touch other operator property" . So I told them what are you doing then they said we try to connect with existing Airtel modem so I clearly said why you trying with Airtel modem then they said "today Sunday so we try for alternate option tomorrow your wifi modem will installed" ,then I haven't heard any thing from Tikona & no person visited for same.

when I call to Sunil (Sales guy) for same so he told "sorry sir we not able to provide wifi modem for same" he is completely changed & said if you want to access wifi you have to buy modem then I call to Nitin for same he not picking my phone

I am pravesh Kumar wasnik from Hyderabad, last month 24th June 12, I have taken your new broadband connection and I got your no. from just dial. Before taking you connection your executive [MR.H VINAYAK- ph.no [protected]] called me and he request me for meeting, so that he could explain about the package. On that day only 20th June 12 he came to my house and explain about the package. I asked him regarding 1 package ,which is 1 mbps and he told me after all discussion ,he will provide me that connection in rupee 600 .then he told me that if you are taking 1 mbps in 600 , why don’t you go 2mbs speed for that , just you have to pay 700 rupee. I said fine and he has marked in your tikona broacher for 2mbps. More over when I asked about installation charges, he said there will be no installation charges for me. When all installation procedure has completed , your engineer inform me that , sir your speed is only 1mbps not 2mbps .when I called him , he said there might be mistake done by office people , while filling the data & he told me with in 7 working days he will change it. Later on I was calling him but he was not responding my call .between that time I also call to your tikona customer care and informed about the fraud, which is made by your executive. But in a one day 4 times I spoke to different executive regarding my concern but nothing has been done. I don’t know do you keep this type of existing employee or franchise, who do this kind of fraud with customer. Is it not affecting you goodwill of your company. But now I am totally exhausted while calling to your customer care and that fraud guy. Now I want action from your side and completing all the promises what your executive has made. also I am sending this mail copy to just dial & customer court .one more thing, through just dial also we try to connect that executive, but once he has lifted the phone & he suppose to call me on that day, which has been recorded by just dial executive, but he didn’t and later on he is not responded the call from just dial. So they are freezing tikona a/c in just dial. looking forward for your positive respond as soon as possible.

Thanking you
Pravesh kumar wasnik
Hyderabad

I had been misled into buying tikona first of all. The official never mentioned to me a "Fair Usage Policy". Also the plan shown to me on a sheet did not disclose it. I don't think I am God to understand that the company would interrupt my usage by a "Fair Usage Policy" when I was clearly told that I would be provided "2mbps Unlimited" usage.

The another point is that I did not have access to my e-mail id because I had stopped using their net connection in the end of April 2012 when I called the customer care for disconnection. A month later, I am informed that just because I didn't mail for disconnection, they kept my connection on, which is not my fault. It is the company's fault.
I had called for disconnection in April itself. Now just because I could not mail, the company has no right to demand me for more money. So my bill from 26 April 2012 - 25 May 2012 is the company's fault.

I have paid Rs.3050 uptill now, in return to which I have used Tikona's connection from 15 Dec 2011 upto 25 April 2012, which happens to be an utterly dis-satisfactory service of Rs.2500 approx. [Rs.200 approx from 15 Dec 2011 - 25 Dec 2011, Rs. 500 approx (450 Unlimted plan) from 26 Dec 2011 - 25 Jan 2012, (then 550 unmimited plan) Rs. 600 approx for 3 months 26 Jan - 25 Feb, 26 Feb - 25 Mar, 26 Mar - 25 April]

My CPE has been submitted to the company representative. So no issue stands there.

Now the company demands me to make my payment immediately, so even I should have the right to ask the company to return my Security Deposit amount and my 1-month advance payment amount "immediately".

The company, TDN Pvt. Ltd. has provided me such poor quality service, not revealed the plan details properly and misled me into buying the service; and is now trying to extort money from me regarding its own mistake of keeping my connection on. They have also harassed me by calling again and again, also wasting my time.

cus id:[protected]
Sir,
I am a tikona 999 customer.There advertisement for the plan is Unlimited Usage @ 2 Mbps for only Rs.999!!!

Enjoy ‘No GB Restriction & No Speed Downgrade’ plan with high speed and high savings. but it is cheating.After 50 GB they will downgrade the speed and speed become below 1 mbps.So i am cheated by this network.They are cheating the customers.they are not telling the condiions on the time of installation.So i requet you tikona team to upgrade my speed to 2 mbps that you told.please do something.

Hi,

I am not able to use my broadband connection after they installed a long delay, inspite of several complaints to customer care its not getting addressed.
After sending repeated emails also they are not responding.

I have paid for 6 months in advance and want the money back.

Santosh

worst service their marketing executives are more worried about target getting done to which they fool customers eluding into gimmick along with their service enggs( some guy named suraj and sunil) providing wrong information about the connection. their marketing head must learn how to treat customers calling around 16 to 20 times a day and disturbing late night at 11.00 i dont think the CEO of the company Mr Bajpai wud have been at office dat late.i applied for tikona connection after getting calls for more dan month and half , they never had permission in the society and nvr bothered to get permission cleared instead requested me to get device mounted at my open terrace all terms and conditions were decided and no internal wiring was assured the marketing exe guy takes cash after 2 days sends a wireman wid a pile of wire wound the technical head(nandkishor) assures for cancellation and full refund in 20 days and on calling customer exe at 15 th day u get to know the cancellation request is still not registered .TIKONA the worst service provider i have seen total fraud people cheating customer.
They call u 20 times a day for month long to forcefully make u agree to their connection and when resolving issues come u need to dial 20 odd nos as the particular req dosnt comes under their department.
Better learn to handle the customers u have than making new customers Mr Bajpai.

better try them once folks i[censored] have habit and hobby of talking on phone.

I have had Tikona service, before installation they took money from me, and from next day onwards that service was not working, I complaint about it 3-4 times, finally I decided to discontinue, they agree to return my money back within 30 days after termination. They took month to terminate my connection and after 1 months also they didnt pay me back, so when I asked again they said it will take more 45 days, since they have to ask to their backend department, so I waited for that period but still they after that also they are not returning my money, finally they mentioned that we dont have any balance left for my account, on which they agreed initially,, but its almost six month I havent received my money. Below are some snapshot of an emails which they sent me.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Account No.[protected] having Service ID [protected] has been terminated as on 23 Apr 2012.

Final settlement of your account will be done only post receipt of all outstanding amounts and equipments provided to you.

Once the above formalities are completed, you will receive the final bill as per your existing bill cycle from Tikona mentioning the payable/refundable amount.

If bill reflects amount payable by you, please pay the bill by its due date.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
This is with reference to your email regarding service issue with your Tikona Wi-Bro account.

According to conversation with you on 15th May 2012, please note the following:

· Your LAN cable will be recovered by our team as connection was given from the already existing switch near your premises.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
According to our conversation with you on 25th April 2012, please note the following:

· Your Account is terminated and your entire Amount of Rs.1300.00 will be refunded within 30-working days.


· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
As per the discussion on 11th April 2012, please note the following:

· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
This is with reference to your email regarding cancellation issue with your Tikona Wi-Bro account.

As per the discussion on 22nd April 2012, please note the following.

· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
According to our conversation with you on 23rd April 2012, please note the following:

· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄


Request you to help in above query so that this complete service will get block and no one get into trouble by similar way...

Thank You.
Manoj Jagtap.

Hi,

I was customer of tikona broadband services & after cancelling the connection with full & final payment I am receiving the bill & sms on my mobile every month. I have full proof of the settlement with name & number of the person who came to me.. I have talked to tikona so many times to stop all bills & sms but still recieving every month.

this is really frustrated service in India... what the hell with this organization ... why don't they listen to ex customers.



where to file a case against them for harassment & wasting my time


thanks
Satyendra Singh Negi