Tikona Digital Networks Complaints & Reviews

Tikona Digital Networks — Service Efficiency

Sales person named Sachin([protected]) bluffs about network strength,
Assures that i will get 750Kbps download speed takes the installation amount.
Said the installation guy will come as soon as possible.
After several calls to the customer care and escalations to the local network team some person named Gokul([protected]) comes and says there is only 40% signal strength, i should not have opted for the service. When i explained him the scenario he tried and was able to connect to the gateway somehow.... but the response time was very high. After that he finds out that my account is not activated so i was unable to use the internet at all. i was provided a different userid temporarily using which i got only 10KBps download several times it was even 1-2KBps almost 80% of the times it was even 0KBps. I was committed that within 1 hr my id will be active and everything will work fine. it has been 7 days = 168 hrs .

All the more the customer care, sales and network team have total or no coordination at all. There is a huge communication gap between them.

Finally i was forced to disconnect the service. Today i am a happy man.

internet service provider — speed of downloading

though they told us that they are not giving speed gurantee, but they told us that speed will near to 150 kpbs, but it comes only abot 5 or 10 kpbs, what can i do?

Tikona Broadband — connectivity problem not resolved since months

Hi, 04-DEC-2010
I have taken plan 599 in which 4 GB internet usage is free.But since last 6 months my usage is 99 MB. Many times i have spoken to customer care they had send the same engineer at-least 7 times Mr.Sukhdeb who does not know anything about internet.Last few days back he came to my house two hours after his scheduled time i told him to come half an hour late.He never turned up and the next day the customer care person told me that my issue has been resolved.Till now i have paid Rs.7200. I need justification for the money that i have spend. The previous complaint nos. and executive name are as follows
[protected],Mr.Bapu 1-[protected], Mr. Umesh 1-[protected],Ms. Pronoti 1-[protected],Mr.Vijayan 1-[protected],Mr Sandip and Mr.Rahul (supervisor) (04-Dec-2010) 1-[protected]

Tikona care — Poor service - unnecessary bills , no resolution on complaint ids

Hi ,

List of complains IDs

[protected]
[protected].
[protected].

There are many complains that I have done in tikona but no action has been taken .. even there was connection disconnect request that had been submitted. But I got only complains IDs.
Last time I had used that connection on April 10th 2010 . there were many bill irregularities , when I asked i got only complain ids ... how can I make payment for the service that I have not used. Each time they make a call and increase the bill amount.
I am fed up with their calls.

~Vidhut Singh

hi guys don't buy tikona connection, i got a connection with a speed of 600kbps but it comes around 100kbps only. The technical persons are very worst, they looking for money only. So my simple request is to don't get this connection and waste your money

I calling last 15day tikona customer care no nay answer evry time one answer server nonworking next time call or 1/2 hour after call.
Internet use every time maximum 15 to30 minute use after automatically disconnect end connect issue. And this time internet connect speed problem or internet start problem issue every longtime.reason internet properly not working internet speed and disconnect issue.
My tikona broadband internet unlimited ULTD599 Data Plan 512Kbps
Not action my campled and not reply email([protected]@tikona.in, and nodal.[protected]@tikona.in ) and phone ([protected]) tikona service contact. Details.

BHAVESH PADSHALA
[protected]@yahoo.com

Tikona Broadband — Fake Technical Support

I used their services for 3 to 4 months and after i send a request for the disconnection but they did not take action against action and i have to fill unused bill to him so this is fake services for the customers. So please avoid their services.

Thanks

Tikona broadband service closes my complaint even though it’s not resolved.
Just see the attached screen shot. I dont know on what basis They are closing this request. Tikona executives were not able to resolve and that’s why they are making stupid excuses to rescue from your responsibility. Even I have performed all the steps like removing of adaptor and then replug it and remove lan cable and then replug. But none of the steps did work. These are the steps told by customer executive always. Other than this customer executive doesn’t know anything, they just log the request of engineer visit which is again useless.
It should be considered like this, what i should pay should be on the basis of the availability of the internet. If i am not able to use the internet due to lack of speed or network issue, then somebody should be responsible and per minute or per hour amount should be deducted from my bill.
If no one is responsible, then I will keep facing this issue again and again. Tikona will keep closing the ticket in same way. Best approach is that count the number of hours for which network issue is there, and accordingly the per hour charge as a fine should be levied on company and should be deducted from bill.


Another issue is why tikona say that customer executive are available 24 hour, whenever I call after 11:30 pm I am never able to connect. The automated machine says 6 minutes waiting time, and keep me on hold for 15-20 minutes, and then it got disconnected. Now would Tikona like to improve it or they have any other fake excuse for it?

Fed up with the services, since long I have to complain almost every month to let my internet work properly.

Regards,
Ajay
[protected]

I am suffering from bad service of tikona service. I have lots of complaint
in so short span of time. They are not able to provide service even on a
single day. I am not willing to take more services of tikona broadband.

I raised a complain asking them to waive off my bill because internet is not

working since last three weeks. My internet was not working from 10APr2013

to 1May2013. They raised a request with request number 1-[protected].
But now what will i do with the waive off facility. The internet still not

working even on a single day.
Even raise the esacalation on my requeset. Still tikona duffers could not

resolve my problem. my one more request remains unresolved i.e. 1-

[protected]
I contact them almost daily. but they all technician and customer care

executives are so dumb that they are not able to resolve my issue

permamently. I dont know for what i will pay my bill.
I talked to Shahid (1-[protected]-req no. given by him). He told me that

tower not perofrming and he will escalate the issue. but still after 48

hours my internet not performing at all.
I raise one more ticket as 1-[protected]-escalated too still no result.
I talk to Sajid-he put my call on holld for unlimited time.
Later on i raised the ticket to tech visit again with req no 1-[protected].

I tired of complaining but all is in vain, never any request able to resolve

my issue. never trust on Tikona, its just a fraud company who charge bill

but wont provide you single effort to resolve your issue.

Even they ask me to send the complain on [protected]@tikona.com. i send email

to that too but still dont recieve any reply from that.
i am tired with this tikona bloody as hole company.

Thanks to tikona for making me suffer.
Ajay
[protected]

Sujit-Server is down, req - 1-[protected]
Raised a request regarding internet is not working. callback is arranged after talking to Sujit. No callback received. Even Sujit conveyed that the server issue is going on, it will get ok by 1PM. But again in the evening i checked and found that internet is not working.
I am tired of complaining but since last two months my internet is not working. Tikona tech staff is not able to solve the problem.
please be aware that tikona is worst company in service provider, and liar staff who keep giving false execuse and not able to solve the problem ever.
These Tikona care charge so high but at service leve they are just zero.
Even the senior staff is also as duffer as other staff is. they are also so useless fellow that they dont understand the problem and uncapable of solving the issue.
so irresponsible and non-technical staff is there that you will get tired of complaining them but they wont improve.
Even i call again in the eveing, but when i asked from a person the reason for not doing a callback or not taking complaint seriously and not able to resolve it, then they simply disconnect the call without reply because they had no answer.

what you technical people in Tikona are doing, can't you even solve a single issue. Can you provide services to a customer who is facing problem with your internet services since last two months continously. Even earlier also there was lot of problem keep coming in every 15-20 days but this time its not even working for a single day.
As per my experience TIkona is a worst company i have ever deal with in services.

The worst thing done by tikona customer care executive is they somehow blocked my number that i am not able to call and log a complaint against them. After all this is the only way left for them to get rid of me and my complaints.
The history of my complaints in last two months are as follows:-
1-[protected]
1-[protected]-call tackle by shahid.
1-[protected]-Sajid
1-[protected]
1-[protected]-talked to Saurabh on 6May2013
1-[protected]-Vikram-8-May-2013
1-[protected]
[protected]May2013
[protected]time limit execeeded to resolve the high priority escalated issue.
1-[protected]-Sujit-Talked to SUjit about my complaint. While talking to him my phone disconnected and After this my phone didnt connected ever with customer care and its blocked somehow. Strange but true about TIKONA services.There are many more but initially i didnt kept the track.
Then i tried to connect through hotline number and talked to Avinash and again my call disconnected inbetween when he was not able to rectify the problem of internet connection. He just told me that my roof device is taking signal from far device and not from near one. The engineer visit is required. After that neither i get any call for engineer visit nor i get this problem rectified.

shameless staff and irresponsible seniors and fraud owner are running TIKONA.

Upset and Tired
Ajay
[protected]

static ip not generate

I will request[protected] for static ip address but it can not issue so please fast issue my static ip I will call customer care in 5-6 times but it can not response to my request so please fast solve my problem

I too can vouch for Tikona's poor service, fraudulent billing and harassment. I wast customer ID [protected]. When I purchased the connection, I had opted for the 649 monthly rental plan, but when my first bill was generated, shockingly, it was for a rental of 849. When I raised this with the sales representative, he feigned ignorance and told me that he just submitted what I had signed up for, in the application form. I also erred, in that, I never insisted the sales rep to write the plan name in the initial deposit receipt that he issued to me, so there was no way for me to prove that I had opted for the 649 plan, so I unwillingly stayed on with 849 plan. Once the connection was taken, I faced severe problems with connectivity and speed for 3 to 4 times a day. When things reached unbearable proportions, I complained to their customer care and got a complaint number. However, upon following up on a resolution for the same, I got the response that no such complaint number exists - this happened twice. Fed up with the service and betrayal of my trust, I decided to disconnect it and wrote an email to their customer care (after calling them to inform of my intention) on 17 March 2012. I got an acknowledgment of that disconnection request 10 days later, on 27 March, exactly the day when my next billing cycle would begin. Naturally, since the disconnection did not happen immediately, the bill for April 2012 was generated, even though I did not consume a single bit of data that month. After multiple exasperating follow ups, the disconnection finally happened on 10 May 2012, subject to me paying up the bill for April 2012, which I refused to pay as I had lodged a disconnection request before that. A few months later I got a call from the same collection agency outside a Delhi court asking me to pay up the bill for April 2012, failing which they would enjoin me in a legal procedure for recovering the same. Too caught up in other things, I paid the bill in protest and have lodged a complaint with the consumer court for recovering the same.

Ameya Mahadeshwar, Mumbai

Dear Mr. R Srinivasan


Re : User id : [protected]

This is to bring to your kind notice that my connection was taken on 17th Mar 2015 for which had paid 3 months cash in advance. I was encountering only problems with tikona from the time had taken this connection. Even after complaining with the customer care, I didn’t get any proper response, sometime it took 4 to 5 days to close a complaint.

There was a time I felt like filing a case against tikona due to the following reasons. I am retaining all the records with the compliant nos, date wise to take action against this company.

18th Mar 2015 – login problem ie very next day after taking the connection & service person came only by 5pm & rectified.

19th Mar 2015 – Network problem. Complained with the customer care & they didn’t provide any complaint no ( unless & until we request only then the complaint number is provided. This is just for yr info).
No one turned up this day

20th & 21st Mar 2015 – the same network problem ws not closed & after 2 days followup with the customer care gave a complaint no [protected]. ( just to sort out this issue have to call so many people & lost Rs 15 to 20/ just for my phone calls )

22nd Mar 2015 – Complaint no [protected]
When I called customer care to check on the status of the complaint raised on 20th Mar, they gave me a fresh complaint no [protected] closing the 21st Mar complaint no. This fresh complaint which they promised to close this issue within 2 hrs ( complained by 11:18am ) this complaint was closed by 5:30pm. It took 5 days to close this complaint.

25th Mar 2015 – Complant no [protected] – 11am
Unable to get login page since morning. Complained by 11am & the time committed to resolve was 2 hrs. Assigned person was Vinod. When this person didn’t turnup hv to call him again who give me Kannans mobile no & told me to talk to him. Herealso hv spend time & money callingup thse people.
where as the complaint was closed only by 4:15pm where the roof top device was replaced with the new one. It took extra 3 hrs to close this issue as committed by customer care.


28th Mar 2015 – Complaint no [protected]
Network problem. Did speed test – upload test error. The committed time to resolve this issue ws 2hrs & later in the evening got an sms stating tht this issue will be closed within 24hrs.

10th April – Unable to get login page

28th April - Unable to get login page

21st May – Complaint no [protected] – ( 9am ) Network problem

4th June – Complaint no [protected] – ( Time 12:20pm )
Customer care informed that the problem was with the roof top device & committed 4 hrs time to rectify.

5th June – Issue didn’t get closed. Called customer care & assigned person was vinod mobil no [protected]. When I tried to call this person, didn’t respond to the call the whole day.

6th June - Called the customer care for the same issue who informed tt vinod will call before 6pm. I kept on trying this person from 11am, 12:30pm, 3pm, 5pm..he didn’t even attend the call.

7th June – Service engineer Balaji attended this call & changed the unit position once in for all & this issue was sorted out & didn’t face any problem as of now.

It took 4 days to close this issue.

22nd June – Informed customer care to snd someone to collect the payment & the same day got a call from customer regarding the payment to be done. When I informed them already that the collection person will collect it today they informd that they cant find the complaint had raised for the collection & informd that they will snd a person to collect the payment & to pay Rs20/ as service charge. Since am doing the payment for the first time they said will wave off this service charge of 20/- & just to pay only Rs 600/-. All set & done the collection person which had registered first came for the payment & asked me for the service charge as well. Again hv to talk to the customer care who informd me to pay this service charge of Rs20/ & this amount will get deducted in the nxt bill.

Considering all the above issues have faced, I reserve my rights to take whatever actions necessary to make you see reason. In such an event, I shall also claim damages on the account of causing me needless mental tension and anxiety. As a company policy, if any issue is not closed within the specific time, the company has to provide discount, whereas the customer has to bring this to your notice to get these benefit. This is a kind of cheating to all the customers which we will not tolerate. I wil have to take this issue very seriously with the consumer court.

I expect to hear from you at the earliest.

Thanking you

Yours truly,

Sandeep
1st July 2015

The services of Tikona Broad band is extremely poor, having no care toward customer;s complaint, services are unsatisfactory, their Engineers are untrained and having no knowledge of their job. The said company is having a smart show off for selling their connection but after that just want to charge bill without proper services.

janardan

Tikona digital connections — They are frauds

Dear.. i take a connection from Tikona in surat and i take a plan for 2mbps on 22nd of june.. but till now i didnt get more then 50kbps speed... and some times internet disconnects autometically..at installation time service engineer told me that the speed will be come in next 24 hours but till 48 hours i dont get a speed. i gave already 2 times complaits into tikona's call center..i also tried to call local service engineer. area sales manager, installation engineer but. nobody pickup my call. so, finally i decided to stop payment the cheque of deposite which is given to tikona. and tikona's internet instrument(nano) i am trowing in to river Tapi..

Tikona Digital Network — tikona digital network is fraud

Tikona digital network is fraud .
Submitted by: Zakir Shaikh
Category: Broadband Connection
Complaint against: Tikona Digital Network
account number [protected]

Amount loss/claim: Rs. 2,000
Support Zakir Shaikh Click:
Tikona digital is fraud company he cheat with he does not have any branch supporting in mumbai only one, they do there work by agent and supporting it firm. I am irrited by there billling process I have taken 599 unlimited plan and 90rs all in home facility total amount 689/Month but they genrate 764 billfor past three month and more over in advance they genrate 2 month bill in advance and force to pay 1511 .This is really head now I am closeing my account they are asking mt o pay 2611.68rs what the hell.

Please take action

please support

Dear Subscriber,

Your concerned issue has been resolved and same has been communicated to you on your registered email id.

TDN Support

Tikona Broadband — The services sucks

Hi,

I am customer of Tikona Wifi Broadband a/c no [protected]. I am using XFUL139 plan which is unlimited plan and for the same I am paying more than 1500 rupees per month. Now the best part is i never get the promised 2 mbps speed. Still it was working somehow but the best part is from last week they have blocked my access saying my account is suspended due non payment.

When I called up customer care for first couple of days they didn't even understand the fact that I have already paid and I have the online transfer payment reference number, then when they understood they started speaking about lodging a complaint and for the same I was suppose to get a phone call within half an hour which never happened.

when yesterday i called them up to cancel my connection i had wait for 45 mins in the name transferring as the managers are so busy that they can't come on phone.

Anyway I have cancelled it but just want to ask tikona guys a very good reason why should not I lodge a complaint against you people in consumer forum. when you can't take care of a person who pays you 1500 rupees per month for your services which sucks then why you guys approached me about your services. I can promise one thing I will never use tikona in my life time and will make sure none of known does so.

Thanks for your service guys.....

tikona is the best waste company i had ever been before, they r cheating the cusstomers with wrong commitments and wrong plans, they work for money. they say abt their company and their plans and speed like anything up to giving the connection to the customer. then after they wont take any responsibility abt the customers.
they wont respond even the customers are crying with their service. TIKONA IS BEST CHEATING COMPANY IN THIS WORLD. WE CAN'T EVEN RATE THEIR WORSE SERVICE
how i all knew this means i'am one of the employee of this comapany.
i request you all beware of DAAM TIKONA.

The same thing happen with me.
This is worst service provider . Even though loged lots of complaints about inconsistency about connection they charge me 1300 Rs. and I asked them to give me detail . and after I was getting threatening call from third party.
This is worst & ugly. I should log the complaints to consumer court otherwise these guys will suck our common people blood.

Thanks
Avinash.

The same things happen with me,
My name is Manoj Bharatkar, i was subscribe six month plan from july 27, to jan, in this piriod i am a facing so many prblem, like, speed issue, password reset, they had not inform to me about changed password, take two to three days resolve this issue. Tikona service executive call for extend this service in december. and i say no, they was convince me, and finaly dissconnect this service in feb. i was told that i am not paying extra money, they are treated me by third party for claimed ammount 624 rs.

Tikona Digital Network — change of plan,additional bill charges

i have taken plan of 249 with circuit breaker it has been changed to 299/month plan without my permission or intimation
circuit breaker means no charge above free usage of GB also internet service is continued with reduced speed i.e 64 kbps
but now they are charging above free usage what is this ?
also 2mbps speed what they are suppose to give i have not recieved from speed test it is max 0.8 mbps
i have attach bill which i am not able to understand ?

Please suggest how to make bills payment by credit card.

I changed my plan to unlimited for Rs 499/- still the spped is very slow. Please do the speed immediately otherwise I will disconnect

Thanks/Panda

Tikona Broadband — incorrect practices and poor service

hi
my name is melwin fernandes and i had acquired the internet services from tikona for which i had given a post dated cheque for the 2nd of June 2011
now as per their policy till the time the cheque is not cleared the installation will not be done and as per the brochure and the time of the signing of the service i was told that the first month o[censored]sage is free now the installation was done on the 7th of June 2011 and i used it till the 8th now on the 8th i was facing issues with the speed of the connection so i called their customer service number 6 times and every time i call i was told i will receive a call from the tech support team which never happened so i called the same day to cancel the service after which they send some guy to fix the problem i gave back the equipment back to them on the 9th June 2011
now i asked for the refund of my money on the 8th and 9th and and repeated after that i been calling them for a refund now every time i call they tell me it will take 30 days for the refund and today 5th of July when i call they tell me I'm not eligible for a refund as i have used the service
now as per the plan and the bill and the teams of the service i was not to be charged for the first month and at the same time when i call them they tell me that i am wrong that the installation was done on the 2nd and that as per my plan i cannot get refund they would not tell me the reason why and asked me to mail their email address which i did with no revert from them
at the same time they tell me that the service was canceled at the 15th and i payed for using the service 2 days please help me as i am being cheated over here

Send them a letter by registered post ack.due informing them the terms and conditions agreed upon and the name of the person you spoke to who said that the money would be refunded to you in a month. Do you have all the information? You need to be critical with each and every detail to get your refund. If you all the information, then send them a letter as mentioned above giving them a time limit of 48 hours after which you can file a case in the consumer court. You can reach me on [protected]@gmail.com