Tikona Digital Networks Complaints & Reviews

TIKONA DIGITAL NETWORKS PRIVATE LTD. — Low connectivity since 10 days

I, Mr.D.M.Dande currently using Tikona's WI-FI Bro service had registered a complaint in the customer care about low connectivity.But since past 10days(10th Oct,2010)we are having low connectivity problems.Many a times when we registered the complaint they just said that they will be taking some action,but till date no action is taken.So when we need the internet we are not able to use it.And even if we dont use we will be charged as per the per month plan.So atleast they should consider our request and take some proper action on it:else they should send a person from their department to check what is the exact problem.But nothing has taken place inspite of registering complaints 4-5times.So if the net problem is not fixed within 2 days,we will disconnect this service and also will not pay the bill for this month(as we are not able to use it).

Same here
Even i have received a threatening call from Delhi High court from this no.[protected]

so dont choose the tikona my suggestion is to go for local isp or beam as they resolve the things fastly what the joke is even after the disconnection on december i am getting the bill for february 15 2014 .

Tikona Digital Networks — Delay in problem solution

first of all, usually have problems regarding internet, if complained then they say that they will resolve it on the next day till 2 in d noon, few times problem not solved till 2 days, If Having some important work we have to wait for the next day , and many times problem is not solved on the next day also.

Problem resolving method is very bad,takes a lot time. n there is no instant solution.

will b thankful if this issue gets fixed.

Tikona Wibro Internet Connection — Irresponsible Answer

Advance payment clear but not getting any service "The boss Mr.Rajiv -[protected] said like we are not responsible person please go to that person who had come for sales..."

Mr.Anil Customer care manager - [protected] only giving promises........

Tikona — delay in connection setup

this is regarding the delay of tikona Internet connection which i have procured on 8th of March
2011, Through Sales person Mr Sandeep Trepathi ( mobile no [protected] )
And after that we haven't received password ID till 17th of March and on
18 of March we received wibro password
but till now no one has come to complete the Internet connection We also
tried calling Mr. Abdul Kalam ( Mobile no [protected] ) but now he also
responding to calls
We also tried calling customer care number but they are going nowhere
sent mails to Customercare <[protected]@tikona.in>,nodal.[protected]@tikona.in,nagesh.[protected]@tik...⇄
[protected]@tikona.in

But till now no proper response & they are not responding to give money back also

Dear Customer,

We regret the inconvenience caused to you. Request you to share either your Username/Service ID/ Billing Account Number, for us to assess the problem and revert to you at the earliest.

Regards
Tikona Digital

USER NAME-[protected]
A last 1 week ke Complaints kar raha hu but Muje Koi Help nahi mil rahi he.Maine customercare me bahot bar complain karavai he fir bhi muje abhi koi respons mila nahi he.Maine last compalin[protected] ko ki hai.
COMPLAIN NO-1-[protected] SWETA..
EMAIL ID:[protected]@propertyidea.com

[protected]@yahoo.com


PLZ HELP

i have given change of address to tikona . it has been two moths they have not updated my address. four times i have send the reminder.but still the same and for the same i spoke with the tikona customer care. they have been very rude and unprofeessional.
i have paid the bill in time but still they charged me the late payment.

I have took tokona connection around 4 to 5 months back my name is agyendra jha,1st thing they never delievered on the time they said after waiting for a long time they get back to me after 15 days,by the mean time i took data card ...after that i informed that i dnt want your service you can disconnect it ..agian as usual they didnt do it,,no again & agin they are calling at the same time they are using abusing launguage as wellcall getting from # [protected]...there is 1 lady who is behaving like a

For further clarification you can back to me

Agyendra Jha
[protected]

Hi,

We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.

- Tikona Digital

I have Tikona broadband connection but not working due to Power adapter failure. There have been marks of short circuit on the adapter. On Saturday i called up Customer service desk after ridiculous attempt of their efforts to understand my simple problem they promised me to assign an engineer who is yet to call me and visit my place. Then they will decide the resolution because they didn't understand what is power adapter on the phone. I am beyond the situation of making them understand this problem and begging them to replace the faulty adapter. Now i am thinking of filing a Law suit against Tikona for providing me cheap quality material which could have been dangerous to me or my family. The User ID is [protected]. They are not even closing my connection.

1.Broadband Connection not configured with router as assured before taking the connection.
2.After lodging complaint firstly promised that it will be done within 2 days.
3.No response when approached.

From last 2 months complaining same issue, but still no permanent fix.


They stop my service for an false reason that is also without informing me, when i called and asked this thing they said "sorry for Inconvenience caused".

They taken my connection accidently, thought its another persons wire who raised request for disconnection.

They told me if i choose for Quarterly plan they will give me one month service i.e. free of cost. When i paid for quarterly on second month they sent me the bill asking to pay it for next month. I called and asked them, they said Sir you are still in quarterly plan, they said we will check the call logs of yours so they can investigate. Simply its a wrong information provided by there one of CR.

Whenever i will call for same issue they assign me the same Engg. who is not even able to handle L1 stuffs i asked to send them L2 or L3 Engg. but still no luck....


Please help me.

This is my 3rd &amp; last Email regarding
the same sick &amp; pathetic service from
your company, its been a nightmare &amp;
a horrendous experience with your
company and not to forget your staff.

A complaint was raised on Saturday 26th
Jan regarding WIFI access &amp; to my surprise
until date nobody bothered to call or visit
my house, but when it comes to payment you will
call me 10times. in spite of numerous calls and the
worst part is that you keep sending me some
stupid messages saying my issue is been resolved.
On top of it all you send me a huge bill in spite
of no usage because of the connectivity. To
give you the names of your great staff members
Mohammed sultan, praveen, prakash to whom
the work was allocated.

Don&#039;t have the patience to take all the hassle
after paying you so much money, better sense
prevailed &amp; have decided to disconnect the
service would never ever take a connection
&amp; would ever recommend to someone.

Who on earth are trying to fool??you are way behind
compared to other companies, when it comes to service
&amp; connectivity, so lets go back to your basics.

This is hell... :(

Tikona user id ____. I live in Solapur. Once I was Tikona customer. I used to get very
interrupted service at my locality. A technician of their, when I
called used to say me that "sir Tikona ise hi hai, aapko acchi speed
nahi milegi, mai kuch nahi kar sakta" You people had stopped providing
Tikona service long back in Solapur. I didnt pay the bill since there
was advance money with you. Even I was charged for the duration for
which Tikona service was closed in Solapur. Now when I tried to take
new Tikona connection (After facing so many problems still I opted for
Tikona due to its low cost. And this costed me a lot). The customer
care said to pay 3000 rupees online to get connection immediately. I, a
fool, paid it. After many and many calls to their service men in
Nagpur, to their customer care I got tired. They said, "sir Nagpur me
modems ki kami hai, to aapko 1 month rukna padega" I ask why the hell
the customer care said me to pay 3000 rupees in advance. I asked to
refund my money. And you know what they had deducted my previous
bill!!! Long back I called customer care when I was in Solapur to stop
the service they said they will cut. But they didnt. When I called them
again they said I should email asking them to stop service. Why the
hell they didnt inform me to email when I called first and made me to
wait for weeks. Even they charged me for the service during which
Tikona was shutdown in Solapur. And the reason they gave me for
charging was, "sir apne Tikona bandh karne ka request kiya hai, lekin
apne phir kyu use kiya?" Yar if the internet is there who dont use it?
I paid the 3000 rupees bill in Nagpur immediately after 1 hour when
they asked me to do so. But I didnt received my refund money (3000 -
900 =2100 round figure) immediately. They made me to wait for around 40
days to get my money back through check in courier. And I guess I
called them for around 30 to 40 times. Had explained all the story to
every new customer care officer, wasted hours explaining the story.
Hell!!!

And now I get calls saying, " sir main Delhi se bol raha hu, Magistrate
office se. Tikona walone aap pe case kiya hai ki apne unka 3000 rupee
bill pay nahi kiya. Aaj (23rd February 2013) 4 baje tak aap agar pay
karke outside hi ye issue solve karna chahte ho to 3000 rupees pay
kijiye. Ya phir aap ko Delhi ana padega aur aapko case ladna padega.
Sir ek suggestion hai mujse, aap par agar case hoti hai to aapko banks
loan nahi dengi, aap par black mark hojayega." Now from where did this
Delhi came? Tikona office is in Mumbai, I fall in Solapur jurisdiction,
how they are going to file case against me in Delhi and that too for
3000 rupees? Actually I havent returned their modem in time. I used to
be in college ( I am a student). They used to call me in
college hours. How can I attend? Now I am in Nagpur, how can I make
them to take the modem in Solapur. It is obvious that there would be
communication problem, and they charged me for that too. The
interesting thing is that modem cost is 1500 rupees and they filed a
case against me saying I should pay 3000 rupees. Out of heights!!!


Now, if everything goes against me, I have to attend the case and fight
a legal case in Delhi against them. Not in Solapur, not in Mumbai, not
in Nagpur directly in Delhi. Is this possible for a student like me!!!


After all this I have no issue with them since I am a common man and
cant stand against them. I could have filed a case in customer court
for cheating and inefficient service provision when the Solapur bill
problem was arosen. But I didnt since I have no time for such issues.

But I want to give one free advice. I recommended to opt for Tikona
service only for non-students, who have legal support like their
relatives or parents are well versed with legal matters. Recommended
only for those who have plenty of free time. Recommended for one who
dont mind to repeat same words hundreds of times.

the worst service ever experienced in my life. when you lodge a compliant regarding the speed they say it will be solved
in another 24 hrs. But that time will never come. Next time someone else will pick up the phone and will ask another 24hrs or will assure you for the wave off in the bill. So please never go for tikona. see the photo what speed iam getting instead of 2mbps.

bill perobalm

bill peroblam [protected]

Namaste Ajay,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Sir, Please help as Philips is not listning our complain... My LCD is not working since last 15 days but they are not ready to help the same.

Regards,



--- On Sat, 29/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:


From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: moushumi.[protected]@philips.com
Date: Saturday, 29 December, 2012, 5:05 PM



Hi,

I would need your help. its been more than 8-10 days when i've been following up with Philips and Service Centre (Khan) & Area Manager (Manish). However, they are still not able to provide any solutions. My Product (LCD) is just an year old still i am facing problem.I've been trying to get my product repaied but I am not getting any positive reponse from Philips team..

I feel like buying Philips product was my wrong decision. Can you please help me in this...

Regards,




--- On Wed, 26/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:


From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: corpcomm.[protected]@philips.com, customercare.[protected]@philips.com, [protected]@pemail.in
Cc: rk.[protected]@hotmail.com, suruchi.[protected]@gatewayglobal.biz
Date: Wednesday, 26 December, 2012, 1:49 PM


Dear Manish,



Refer to the below e-mail (Complaint number PGUR[protected] & our telephonic conversation just a while back



I have noted that the inverter plate for my Philips LCD will be arranged by 29th Dec’12 Saturday & the same day my LCD problem will be fixed.



Hope there will be no further delays as I am waiting since long.



Kindly confirm receipt of this e-mail.



Thank you

Suruchi

[protected]
--- On Mon, 24/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:



From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: corpcomm.[protected]@philips.com, customercare.[protected]@philips.com
Cc: rk.[protected]@hotmail.com, suruchi.[protected]@gatewayglobal.biz
Date: Monday, 24 December, 2012, 4:59 PM


Hello All,



This is Suruchi & this is regarding the problem I am facing with my Philips LCD Which we have bought on March 2011.



My complaint number is PGUR[protected].



I started to face a problem recently with my Philips LCD TV, when though there was sound but no picture. I lodged a complaint with Philips customer care. A technician came on 22nd Dec’12, he wanted us to send it to the service centre.



We have visited your service centre in Gurgaon on Saturday 22nd Dec’12.



There your engineer gives us the different statements, he advised that they need to change the monitor as display is not working, after our few questions (like than why the sound is clear ) he advised that the inverter plate of LCD needs to change & after our approval to change the inverter plate they have ordered that inverter plate & advised us that they will received it on Monday 24th Dec’12.



Today Monday 24th Dec’12 I called & asked for the inverter plate status the service centre executive advised me that this part is not available in the allover India inventory hence we need to change the whole back panel.



I don’t want to hear any excuse, I want to repair my LCD immediately within today i.e. Monday 24th Dec’12 else I will take legal action against Philips.



As per the guideline the warranty of electronic items are 7 years.



I have my LG & Sony LCD from last 2 years & we have not faced even a single issue till date.



I want to repair my LCD immediately



Please reply urgently.



Thank you

Suruchi

[protected]

Hi mate,
this happen with me too. and this is happening frequently in our area.
Now this is the second time i am facing this issue, i am getting a red cross again, i doubt somebody must have removed my device. I enquired other members from our society who's having the TIKONA connection they told me its their filed engineers who removes the device and full fill the new connection requirement. I crossed check this with one of the filed engineer and he admitted it too, but asked not to disclose his name.
I wonder why cant they track the device using its MAC ID.

my TIKONA ID is :: [protected]

Tikona Broadband — Money did not refund

I have placed cancellation request on May 30 2011 [protected],at 7:45 PM EST but they did not refunded my money yet.I have the mail which i sent to Tikona customer care

I GAVE THE ADVANCE FOR NEW CONNECTION ON 31ST MARCH 2011 AND ON 6TH APRIL THEY DENY TO INSTALL THE CONNECTION DUE TO NON SIGNAL, AND TILL TODAY I.E. 11TH JULY THEY THE MONEY IS STILL WITH THEM, THE CUSTOMER CARE IS USELESS THEY ALWAYS SAY, YOUR CANCELLATION AND REFUND IS UNDER PROCESS AND AFTER 100 DAYS THEY ARE SAYING THE SAME THING.

above mentioned lawyer called me from[protected] and[protected] and also gave me his personal mobile number [protected]

Even I am getting threatening call from[protected] and the person on call is so rude in nature. He is continuously harassing me like anything. He said his name is Saurav grewal and lawyer id is 64077. I guess Tikona became total fraud and disgusting in services and their employees behavior is totally disgusting. I am requesting ppl to never use Tikona services and pls update your grievance also.

Same case is also with me. I am getting calls from[protected] and asking for the amount which is not correct. They said themselves as layer and threatin us. Tikona became total fraud and disgusting in services and their employees behavior is totally disgusting.

tikona is a fake company they have not good service as well they are doing this all even they took money from me for chinal patner and not any resonce . dont trust this peoples ...they are rude in business...poor service

Dear Mayur,

Same is my concern, Tikona is making up money from all these illegal things and one has to stop them and kick them out of India. They don't deserve to survive on earth any more...Kick them out. I am a victim of same fraud and scam.