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[Resolved]  Tikona — Cheating and selling connection

I had got a Tikona broadband connection on November 2011 because the Tikona salesperson told me that a limited offer was going on and if I take a connection quickly before the offer expires, I will get no bills for the first 2 months. I had heard of salespeople fooling customers and hence when the Tikona salesperson came home to get the subscription form filled and get the initial payment, I got him to sign on paper that there will be no bills for the first 2 months. I clearly told him that it was only for this offer that I was taking the connection. After some days however I got a bill from Tikona. I mailed Tikona customer care about the offer and to correct the bill. They later reply that there is no such offer. I told them that it was promised by the Tikona salesperson and if it is not corrected I will disconnect the connection. By this time I had got the second bill also and when the Tikona Billing did not agree to give me what was promised initially and told me to pay or else face disconnection, I disconnected the connection. I continued to receive bills for couple of months and when I called and informed the case, it stopped. Then mid of 2012, there was a person from the collection agency at my house. When I showed him the signed paper of the Tikona representative and explained how the Tikona representative had cheated me, he left. Now about a few weeks back I am again getting mails from “Tikona Legal Collections” asking me to pay. I am really annoyed with this. How many times should I keep explaining them what happened? I had scanned and sent the signed paper to the Tikona customer care, Tikona collection agency and now the Tikona legal collection. In spite of this, for the second time, Tikona legal collection has sent a mail last week asking for payment. If somebody has to pay, it has to be Tikona for cheating and selling a connection and for the agony for pestering and threatening. Is this the way to do business? Luckily I have the sign and the employee ID of the Tikona representative.
Complaint marked as Resolved 2020-08-14 04:13:30
Complaint comments  10 CommentsShare0Tweet0



Tikona the CHEATERS stay away from them

I applied for Tikona connection on 7th Feb 2010 their sales person came to my place and took the cheque and other documents saying that my connection will be done in 2 days. However nobody came in 2 days and after repeatedly calls to their customer service an engineer came after 6 days and he told me that they cant install connection at my place as there is no range in my area.So i asked him why did your sales person did not inform me that there is no range in my area. he said sales people have to do these to sell there product. Later on i called up their customer service asking for my cheque to be returned the people said that they will return the money in 48 working. However today is 14th April and my money has not been returned there customer service keep on saying that my money would be returned in 48 hrs but that never happened.
do complain against Tikona in consumer forum and police station .
Dear Customer,

Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJ1303 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]

Tikona Care
You can mail me at prav.[protected] so that I have a reference. My Billing Account No [[protected]]
Dear Customer,

Gentle Reminder

This is to follow-up on your concern listed on June 26, 2013. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected] mentioning your assigned reference number TIKJ1303 in the subject line.

Tikona Care
I have shared the details as you have mentioned. There is no progress. What is happening?
Dear Subscriber,

Kindly accept our apologies for the inconvenience faced by you. Please be assured that your concern listed June 26, 2013 has been noted and our team is working on addressing the same.

Tikona Care
Hi, I finally got a no dues mail from you on 23July. But the next day i got mail from legal collection asking me to pay. When I informed about this to you, I was told that this will not happen again. Today I got a call from a lady saying that she is an advocate and was harassing me for payment. When I told her that there was no dues, she would not accept and kept saying that I had to pay. She would not accept that there was no dues. She kept saying that unless I paid and gave her the transaction id, she would forward the case to court. After harassing for more that 30 minutes, she said that she is forwarding the case tocourt.

What is happening here. Why is there loss of communication between you and the legal team.If she is your lawyer you should communicate the no dues to her. How are you planning to resolve this issue?
Dear Mr. Kumar,

Greetings from Tikona.

With regards to your concern we have checked your account and confirm that that your Tikona service account has been terminated. Post full and final settlement, there are no dues pending on your account and no refund is applicable.

For any further issues/queries, you can reach us at

Tikona Care

non working

HI OUR TIKONA Connection is not working since morning . id [protected] pl. see matter on urgent bases. thanks kshama agarwal 149 anandpuri kanpur 208023 ph [protected] [protected] [protected]

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    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078