Tikona Digital Networks Complaints & Reviews

Hi Everyone, Its really very tedious to get a simple referal bonus. If i have forwarded the detail from internet then what is the issue with Tikona process, why these people cannot maintain referal record. They never give referal bonus. I raised complaint so many times but each time they keep asking stupid question for confirming my referal. When i have already provided details on internet then why they ask for confirmation again. This shows nothing but just a way of disturbing their customer so that they stop asking referal bonus and they get rid of providing referal bonus. I forwarded one friend, But i did not get referal bonus till three moths. Then i called customer care and talked to Rakshanda- She gave me another number: 1-[protected] and confirmed that Referal bonus will be given in next billing. request raised on 28-Aug-2013. If there would by any issue then they will call me. But i did not received any calll nor any referal bonus. I again call customer care and they ask me to confirm all the details of referal. When i have already refered from website and given my user id at that time, then what is the issue in connecting that user id with referal details. Even while refering they ask stupid questions like 1) what is the referal user id. (Now isnt it obvevious why would i ask them what user id is allocated to you?) 2) They ask me what is the name of the person. ( In one house many people live. If one person X take advice from me for internet connection and i told him tikona is ok and refered his name in website on his permission. But due to some person reason the x person took connection with name of his brother i.e. Y. Now my all details given in referal are absolutely correct, only name did not match due to this reason. Now would i realy need to ask him that by which name you get the connection? Isnt my other confirmed details are enough?) 3) Why tikona website cannot store my referal details and whenever connection is establish with the refered one, then simply link that user id with my user id. This way they dont need to ask so many confirmation questions and neither customer will tolerate anything nor Tikona people will get confused with referal confirmation. I sent the email again to customer care and they given another request number 1-[protected] but no resolution. So tired of keep applying.Actualy tikona is just doing a fraud by not giving referal bonus, or creating so many trouble to the customer that customer himselve wont ask for referal bonus ever. They keep try to find one or the other way to reject he referal bonus. This is so disturbing that i wont like to refer or advice anyone further. I dont trust Tikona anymore. Regards, Ajay [protected]

Hi, My User Id is "[protected]". I have been facing slow internet connection for the past 1 month. I have raised several complaints. I have called customer support twice or thrice in a week and also sent emails to customer support and the manager of contact center operations. I have also raised a complaint about slow internet connection when I connect to VPN. An Engineer came that time and checked the signal in the device and said, I have to contact customer support to resolve the issue. I have shown an example that when I connect VPN when I am using MTS data card, it works fine but the connection is not slowing down when I use tikona, This is the secondary issue. Primary issue is, I have taken is 4Mbps but the download speed not even reaching 2 Mbps. I have shared screen shots to the customer care. I have raised a complaint recently on 16th sep by calling customer care. I haven't heard any updates. I have again raised a complaint on 18th Sep 2013. An Engineer called day before yesterday (19th Sep 2013), got the address and direction but no visit done to my home. I have again called the customer care yesterday night and they arranged a call back to a senior engineer. I have also sent an email to customer care with connection speed screen shots. Customer Support officer promised that an engineer will definitely come today before noon and the issue should be resolved but no visit done today as well. I have been hearing from customer support senior office stating that there is a problem between the tower and the device and there are packet loses but not sure why they are not listening customer's complaint. Following are the reference for the complaints. 1-[protected] (complaint registered yesterday night). 1-[protected] (Complaint registered on 16th Sep 2013) 1-[protected] (Complaint registered on 4th Sep 2013). 1-[protected] (Complaint registered on 2nd Sep 2013). 1-[protected] (Complaint registered on 22nd Aug 2013). I am working in night shift from home. I have told customer support that if the connection speed is poor/lost, I can't support from here for my company which will lead to lose of pay. I have taken several days off due to this, which spoils my credit in my company. I feel sometimes, even dial up connection is faster than this speed. I have even told this to the customer support engineers when I talked to them. It will be great, if this complaint helps to resolve the issue. Thanks, Venkat

My ID is [protected]. I've become tired of calling customer care from more than two weeks everyday. It takes nearly 1 hour to connect to their executive. You have to wait 15 minutes to connect then they transfers call to their upper executive and another 15 minutes, these people talk like they were in deep sleep and you disturbed them by waking them up. They are sending their technician from last two weeks its more than 15 days may be their technician is coming from Himalayas on foot. The connection worked at full speed for first month though connection was dead for 5 continuous days. There are 3 customers of tikona in my building. All o[censored]s tired of calling Tikona care, mailing them from mails and from their contact site. Tikona forum is awesome you cannot lodge a complaint, you cannot reply anybody. check out this link http://forum.tikona.in/. hardly one customer online and I was online. I have already paid bills as it is prepaid. The bill is -300+. I am paying for 512 kbps line but I am getting 256 kbps speed, my plan is heavy usage half yearly prepaid plan, NO FUP. I am continuously calling customer care but no use. I told them I will go to consumer complaints forum, they easily answered - “Your problem will be solved till tomorrow evening after that You can do whatever you want.” I am not glad to say that that evening never came. I am again getting 256 kbps from long time. At the time of installation the incharge(connection incharge of my area) came to give demo, He promised me Tikona is awesome and you will never face any issue till 6 months. Then he never showed his face. he receives call but addresses me to customer care. Is there any help I can get from: http://www.consumercomplaints.in

Dear Sir / Madam,

I, Mahesh M Mane, having tikona user id [protected] for tariff plan name ‘abcb 499’. My last full payment of Rs.550 on date 6-6-2012 to disconnect internet services having case id 1-[protected]. Herewith I have attached copies of bill raised from tikon and payment made from my end.

Hi
j.Nair
today I call ur customer care 1-[protected] new case id
My last full payment of Rs.550 on date 6-6-2012 to disconnect internet services having case id 1-[protected].
Dear Customer,
I am not pay Rs 1500/- My last full payment 550 payment date 6-6-2012
Jago grahar jago ur complete register my case id 4548/3/2012
National consumer helpline 00488298

I was a PRE-PAID Tikona broadband user having User ID [protected] ( Billing Account Number[protected], Plan- ADULH512K) During 13.04.2013 to 24.05.2013, there was no service provided by TIKONA, even after repeated follow-ups (I sent mails on 17.04.2013,23.04.2013- for deputing Engineer/ technician); no action taken by TIKONA. I was unable to get the connection(limited or no connectivity issue) from TIKONA frequently and contacted the TIKONA tech support many times and they said that there is a problem at the TIKONA server end at my area and will rectify that, which they never do/ not able to do. My billing cycle was valid upto 17.07.2013 ( payment made by me was on 13.01.2013) 1. Due to poor service, on July 30,2013, I requested Tikona Digital Networks to discontinue my service. 2. After that, repeated requests over Phone (from no.[protected] for allowing continuation with TIKONA); they were telling that- they will add the above non- service period of above 41 days (13.04.2013 to 24.05.2013), in my next cycle. I have told them to confirm this in writing, which they didn't do. I also clearly told that- unless I receive any communication from respective authority of TIKONA in writing, I'll not continue. 3. At last on 14.08.2013, I have got a mail from TIKONA about discontinue of service. In that mail, it is shown as Rs. 828 as due; I have immediately replied on 15.08.2013 that- not a single paisa is due and TIKONA is non-committal to provide agreed service. 4. On 18.08.2013/ 10.09.2013, the due amount revised to Rs. 561.80 ( mail received from TIKONA) Message: Kindly inform that your usage was found till 30th July 2013 which is in between billing cycle (15-Jul-2013 to 14-Jan-2014). Hence your payable amount is Rs. 561.8/- for full and final settlement. 5. All Equipment of Tikona ( Modem, Charger etc) taken by their representative on 26.08.2013 at 19:15 Hrs ( having mobile no. [protected]). Since TIKONA has not provided any service ( for 41 days in my earlier billing cycle), to a pre-paid Customer, like me, I explained that- not a single paisa is due and TIKONA is non-committal to provide agreed service. TIKONA is never replying on this issue of not providing any service for 41 days. 6. I have got a call today from Phone number # [protected] stating that the call was from the Delhi High Court and there is a case lodged by TIKONA. I am considering this as HUGE HARASSMENT from TIKONA, for pressurizing Customers like us. I request you to make it a search of this number and prove that- this is a call from TIKONA and take action accordingly ( based on communication recording), on the basis of harassment to a Pre-paid Customer of a service provider company.

i have disconnected my internet about 3 months ago and asked them to collect the router and stopped using the connection and suddenly i get a bill of 3 months i didnt use and a legal notice for aprox 4800 . then on inquiry i come to know i havent used the connection from 14 june and have paid till 15th june. now due to the harrasment i will be posting about your bad service everywhere my account number is [protected] my bill realted ref number is[protected] .. an the advocate keeps calling me and telling me that i have not paid though i can see in my account that my money is debited into their database i suggest no one uses tikona and shift to better options due to poor connectivity and very bad service and a good torture i hope tikona refunds my money for the two months and all the torture they have provided

Hello, This is Irfan and my user ID is [protected]. Its been over a month I am following up with number of your so called "technical executives" for this issue and all I've got is disappointment and careless behaviour. I've reported this issue many times over phone and emails, but I don't see anyone there who is working or even care to look at this issue. Here are some of the complaint number I filed and ALL of those are closed without any solution or even not a followup. 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] Here I am finally reporting this issue that THIS INTERNET CONNECTION DOES NOT WORKS!!!! I can't even browse for 20-30 minutes and it stops working. Your engineer visited twice here and he says its an issue at your towers. There are two towers in your antenna range and the connections switch between them. I don't know thats truth in that. I've repeatedly communicated this to you but still you failed to take any action. Now the issue is worst, I am not even getting 2MBPS speed according to my plan. I called your support number yesterday and your executive simply dropped the phone when he got no answer after talking for 15 minutes!! If anyone there is able to fix this issue, please do so. Otherwise just disconnect this service, my phone's 3G connection works better than this. -Irfan [protected]

Hi, I have taken Tikona Broadband connection in the month of March and have pain 1600 rupee for that, But have not availed the service even for 10 days due to frequent disturbance and asked them for disconnection on the 16th day.One person from tikona came and has taken the router back(which is totally useless and will hardly cost 300 rupee) . Even though they have kept sending me the mail for the billing and in the last bill i they have charged me 1500 rupee and today I got a call saying that they have logged a complaint and we will have to go to delhi or have to pay 40000 as compromise. Kindly anyone let me know what to do in this case. Regards, Anand

I have recently bought a Tikona internet connection (on 28th April 2013), I was asked to give installation/monthly charges in advance which I gave (1650/-). And then two engineers came, and pull the wire and asked me to wait till my connection gets activated from there server. I never get my connection up and running, when I contacted the customer care number I was told after they diagnose from there end that I don't have proper hardware installed...I raised a complaint for it, but even after 3-4 days no one came to my place to attend the request. After a week when I realized that Tikona will not take care of my concern as I have already paid the money, I asked them to give my money back. But they denied.

Dear Sir / Madam, I regret to inform you that i have registered complain no. 1-[protected] on dt. 16-08-13 of my connectivity problem. my complain still pending today & no any engineer has visit to my home & also that engineer has not answered my phone. always assures me that any engineer come to your house with in next 24 hours but after 20 days my problem has not been solved. Now i have decided to surrender my tikona connection and give refund my amount immediately otherwise any other engineer send as soon as possible. Thanks Vijay Jain [protected]

Complaints history are as follows:- 1-JUl-2013 [protected] Rajesh ithape-senior person whom i talk to resolution of my problem but he didnt respond. He commited issue will be resolve in 24 hour, he will callback, but none of the statement become true. 1-[protected] Raise a new complaint for getting continuous service and to re-check that we are getting proper speed. On 9Jul2013 again i call the customer care and talk to Pradeep, but while talking the call get disconnected. Then re-call and get connected to Tushaar, he was good person and talk very nicely and kept my connection under special observation for next 24 hour. Also engineer was arranged to check connectivity at home. There was also servier side issue which they try to resolve remotely. The request number given as 1-[protected]. My internet could not work for even two days, again i raised multiple request almost on daily basis:- 1-[protected] 1-[protected] 1-[protected] Each request for either engineer visit or for server issue, but none of the issue resolved permanently and i keep facing disconnection in the internet. 1-[protected]-raised to request by talking to senior to get the issue resolved permanently. but no benefit. 1-[protected]- server side issue put under escalation. but escalation never resolves issue. Its just another way to make customer calm. 1-[protected]-AAnand pick my call. But customer care executives just give another 24 hour to get the issue resolve. But it still never resolve. Talk to Rohit, but received another false commitment. 1-[protected] - Then talk to Pradeep but no resolution. This disconnection keep going on and on. on 20-Jul-2013 i talk to Bhushan-1-[protected] , this request number is given but no problem resolved. 21-Jul-2013 1-[protected]- received another complaint number. 22-Jul-2013 1-[protected]-internet disconnect 1-[protected]-eng visit 24-jul-1-[protected] 26-Jul-2013- call again but same request number was kept open. 27-Jul-2013 - Hemant-1-[protected]-this request number put under escalation. 31Jul2013 1-[protected]-avinash pick my call, but he also could not resolve issue permanently. 1Aug2013 1-[protected]-I talk to Yogesh, but he also gave another false commitment for permanent resoution. 1-[protected]-Vivek- i was not getting continuous connectivity. so again engineer was assinged but never visited. 6-aug-2013 1-[protected]-i talk to another engineer, but no resolution. Below are the details of the engineer which are responsible for correcting the roof top device, but either they never visited or they say "i will visit in one hour" but they never visit. ravindar kumar-[protected]- First he clearly refuse to come but When i told him that my request is already under escalation, then he said he will come in another one hour. but never visited. another engineer Akhil-[protected]- this engineer also said he will come but never visited. even i keep calling for two days, but he never visited. When i try to complaint about them with senior customer care executive i.e. Sachin then the customer care executive said they can't log any complaint against them, they will assign another engineer. How can the services be improved in such cases. I am fed with the services of tikona, and fed with tikona service engineers and fed up with tikona customer care executive. The worst management in Tikona and worst services among internet service providers. impacted Customer, Ajay [protected]

i had disconnected the Tikona Wibro services after their poor service. The following are the proof for my disconnection, 1)Mail from tikona for no dues against my account 2)CPE removal acknowledgement letter 05-aug-2013 Tikona User Id - [protected] FROM TDN Services TO You From TDN Services To [protected]@yahoo.com Dear Mr. Selvam, Greetings from Tikona. This is with reference to your complaint on termination of your Tikona account. As per our conversation on 5th August 2013, We hereby inform that services for your Account ID.[protected] having Service ID [protected] has been terminated on 7/1/2013. We would like to inform you that the full and final settlement has been concluded, there is no dues are pending against your account. Please feel free to provide us any feedback on http://forum.tikona.in regarding our service. Regards, Tikona Care. ================================================================================...⇄ After which on[protected] i had received a legal notice from some mail id as below, ================================================================================...⇄ DEMAND NOTICE FROM Legalcolls TO You Show Details From Legalcolls To [protected]@yahoo.com DEMAND NOTICE FOR YOUR TIKONA SERVICE Date: 28TH August’ 2013 VIJAY S Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected] Dear Customer, We wish to draw your kind attention to the following facts : That Tikona Digital Networks Pvt. Limited is a body corporate duly registered under the Companies Act, 1956, and in business of providing Internet services. That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same. In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs. 2367. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments. As per our computerized billing records you have used services up to .with your Last Session ending 6/22/2013. Your Outstanding amount upto the Last Usage Date is Rs. 2367considering applicable Charges only up to 6/22/2013. We will consider waiver of Rs 280. on your total Outstanding Rs. 2367, provided you make Payment of Rs. 2087 within 3 days of receipt of this letter In addition to above , you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative . Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below “In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans. Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933. You are requested to make immediate payment of Rs. 2087 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 3 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option. You can write to us at our address given below or e-mail to [protected]@tikona.in or call at [protected] , [protected] and [protected] - CHETAN SHARMA after making requisite payment. NOTE:- PLEASE CONSIDER ABOVE NOTE TO AVOID ANY FURTHER ACTION ON SAME. Yours Sincerely (Authorised Signatory), ================================================================================...⇄ you can see from the above mail how they are cheating the ex-customers i)Mail id is legalcolls - see the spelling ii)there is no signature below - i don't know whom to file a case but i got one name mentioned with cell no. so that atleast against him i can file a case. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Sir, There are so many complaints against these guys but still there is no action against them. Is it enough that i make a complaint here or i will proceed with my lawyer to file a defamation case against them.

Account UID: [protected] Have written on 18th May to your Tikona Customer care (that do not exist) and your nodal officer that I am not getting services from Tikona. have to call your team multiple time to restore my connection, never got the promised speed and your technical executive never be prompt to reach the place and solve the issue on my multiple request you guys disconnected my connection on 9 Aug 12. when i haven't used any of your services in this period how can you invoice me and that also some 3000 Rs. Your executive came to collect the device and other device and still not got the acknowledgement for the same. When i take the connection i have paid money advance with the assurance from your agent this will be paid back to me when I disconnect my connection instead of paying mu money back to me you are asking me to pay for the services which i haven't used. Now I am getting multiple threatening calls from Tikona Team and some legal department that you will destroy my CIBIL record and latest that you will also get my Votor ID card, other financial document if I not paid the monies. But still I am ready to pay so I had a word with your Legal Person and got settled on the amount of Rs. 1000 to pay and settle the account. I wrote reply on your email to come and give in written that account is settled and the documents that you will not write to CIBIL rating and also withdrawing of court case. but I haven't received any reply from your team. I am still ready to pay the settlement amount. Please give me the requested documents and collect the money and close the account But still have one question is this the way to treat the customer? not reply on emails and queries and charge the customer as per your discretion?

Dear Sir/madam, I have received a call from number [protected]. He is claiming to be from Delhi high court and asking me to make the payment of due amount of Rs 1011. I discontinued their services in Fab or March. Their guy came and took the instrument and remaining amount. He provided me a receipt as well. I stayed at the same address till July 2012. After I made final payment i did not get any call/email or letter for any due amount till the time I was at my previous residence and also till a few days back at my new residence. A few days back I get a call to make payment and then this call from alleged "Delhi high court". I already talked to their customer care and they said that I never sent a disconnection request and the services were discontinued from their end as i did not make payment of a month. My question is that who was the guy who took last amount. Also, even if they discontinued from their end why they did not give me a call earlier and now called after 15 months. I have now moved to a new place and in relocation I might have misplaced or lost the final receipt. These guys had time of about 4 months to come at my place where i was using internet before i left it in case of non-payment butt they did not do it. Now, they are asking for receipt which is not correct, i have also recorded my call with their customer care as a proof. This nonsense of Tikona should be stopped and I would be happy to provide more details to punish these guys for troubling their ex-customers. There are several such complaint in this forum and there might be a few more who would have either not lodged any complaints to succumbed to their threat and would have paid the amount even though they really didn't owe them anything. My cell number is [protected] and I am available for a call if you need more details. Thanks, Rajat

I have been experiencing very poor internet speed last regularly ,
following complains i made in recent month but problem still persists
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
and many more complains i have done but the problem is still here, I am still not being able to open any website it takes 5 minutes to open facebook.
I have 2 Mbps connection

I had paid 2000 for Tikona wifi router which was never given to me. Bombay Tikona custome care say that their computer is showing that the wifi router is given to me.
I got the connection disconnected and my outstanding bill is Rs 1500. Insted of adjusting the amount which i paid for router i am getting calls that they are going to file a case against me.
Kindly help
Francis Miranda
Tikona User ID - [protected]

I had a tikona broadband connection (ID No [protected] ) which I requested Tikona call center and local tikona dealer to disconnect as I was relocating to other location but they did not turn up for terminating the connection. The last outstanding bill was Rs. 450 which I informed the local tikona dealer to deduct from security deposit money, Rs. 1000 paid in and the balance Rs. 550 to be refunded and the same was not done by the dealer till date.

Now all of a sudden I am getting threatening mails from Tikona about the legal action and there are fake calls from their team stating that they are High court lawyers from Delhi.

Please advice me.

Dear Sir,

I had purchase a new Tikona connection on 4 August, 2013. By 5th August the Tikona engineer visited my home and installed the device. The cash payment was updated in their system on 5th August, 2013 by 11 am. The engineer assured that I will be able to login by 5th August 7.00 pm but still my order was shown in progress. At 6 pm the tikona executive when I called didn't gave me correct information and told me to wait for 24 hours after payment gets updated.
Today on 6th August I again called at 11.00 am about not able to login the executive said as previously I was customer of Tikona it takes time. But as I check the account has been closed and there is no outstanding payment. Some senior executive name Prem Sharma called and said that he has launched complaint tell me to wait for 24 hours.
On August 7, 2013 I called Tikona cc she told that your document has not been verified therefore takes time. I again called Tikona cc she transferred my called to technical department and told that there is problem in Lan wire.
Again some executive from technical department called me and she couldn't solve my problem.
Even after I told them to scheduled a visit from their engineer they are avoiding it and trying to solve problem online.



Prathamesh S.
[protected].
[protected].

To Tikona Service,

I am writing this in response to your unpleasant services and non-responsive behaviour of your customer care and bill settlement center from the last 3 years. My user id was [protected]. I have activated my Tikona service on 18th Dec 2010 by paying a quarterly amount of Rs 2260/- for quarterly use but after getting very poor service, I discontinued the same on 11 Jan 2011.

The use of service charged by you cost me Rs. 804.89/- while the amount due is Rs. 1455.11/- (Rs 2260 - Rs. 804.89 = Rs. 1455.11) that you were supposed to pay back me with-in a month from the discontinuing the service, as promised in the agreement, but you didn't.

After making so many phone calls to you and getting frustrated every time; you delivered a Cheque of Rs. 374/- dtd. 17 March 2011 to me which was not of the promised return amount of Rs. 1455.11.

When I'll get back my remaining Rs. 1081.11/-. (Total amount due was Rs. 1455.11/-)

Bill is attached.

- Ankit

Hi,

I would like to register a complaint against Tikona.in.
Service id - [protected]

Due to non performance (I had Purchased a line of 2 GB and never got the promised download speed. The average speed I used to get was not more than 500 Kbps) I had asked the customer service team to stop/disconnect my service in the 1st week of June. After, asked for disconnection I use to frequently get calls from the customer service department to reconsider the service, but every time I said please disconnect the service. Today on 5th Aug I got a call from the billing department that if you want to completely disconnect I have to pay Rs. 506. When asked I the amount they mention that the service was active and hence the charges. Is Tikona management sleeping or insane? They were trying to followup with me for complete one month to reconsider the service where I every time said no to the service. I have been billed to keep the service active for a month. Over this the billing rep says the we will be calling everyday to followup for the amount.

Is there no law to get back to such companies like tikona?

If anyone has experienced such bad behavior, can you please advice me what can be done?

Thanks,
Aditya