Tikona Digital Networks Complaints & Reviews

Today I got a call from Delhi, from a lady, who definitely needs some training in communication skill. She call on the behalf of Tikona and threatened me to filing a case for non-payment of Rs.1200. I was surprised. I have never seen such a FILTHY and UNETHICAL company like TIKONA. Pasting the mail conversation below... When I too the connection with all false commitments, they even did not give me a receipt!!

From: Udayan Bakshi <udayan.[protected]@ymail.com>
To: arjunarao.[protected]@tikonapartner.in
Cc: [protected]@nic.in; [protected]@tikona.in; [protected]@consumergrievance.com; kanna.[protected]@yahoo.in; arkatala.[protected]@tikonapartner.in
Sent: Wednesday, 18 January 2012 6:06 PM
Subject: Re: Fw: Receving the amount



Dear Mr Arjun / Customer care,

Isn't it sad on your company's part that till now after such repeated requests you have not disconnected your services. I suppose you are waiting for the monthly bills to be accumulated and the pressurize and harass the client.

Once again I request you to disconnect the unacceptable services. And if you want me to go legal/media/mass media I will do that in the next 48 hours, and you may check that online about your public advertisement on Facebook etc etc..

In case my query is not closed with in 48 hours as I said, in the first step I will go mass media..


--- On Fri, 30/12/11, Udayan Bakshi <udayan.[protected]@ymail.com> wrote:

From: Udayan Bakshi <udayan.[protected]@ymail.com>
Subject: Fw: Receving the amount
To: arjunarao.[protected]@tikonapartner.in
Cc: [protected]@nic.in, [protected]@tikona.in, [protected]@consumergrievance.com, kanna.[protected]@yahoo.in, arkatala.[protected]@tikonapartner.in
Date: Friday, 30 December, 2011, 11:32 AM



Dear Mr Arjun Rao,

Sending the mail once again but please make this very clear that I am not going to pay something for a wrong commitment done.

I have taken the connection, not to disconnect. But because of your poor services I am force to do that. If needed I can as well go to higher authority, if people from your department keep on annoying me.. Kindly take the connection out as I have opted for TATA Communication, which I believe is a standard service provider.


Yours Truly,

Udayan Bakshi (Mr.)
+[protected] /[protected]






--- On Wed, 21/12/11, Udayan Bakshi <udayan.[protected]@ymail.com> wrote:

From: Udayan Bakshi <udayan.[protected]@ymail.com>
Subject: Fw: Receving the amount
To: [protected]@tikona.in, [protected]@consumergrievance.com
Cc: kanna.[protected]@yahoo.in, arkatala.[protected]@tikonapartner.in
Date: Wednesday, 21 December, 2011, 7:51 PM



Dear Manager,

I received no reply no reply from your customer care department for my mail mentioned below but everyday I am getting calls from your customer care regarding payment of bills.

Its a real sorry state of affair for your company with regard to such pathetic services. Kindly disconnect your services with immediate effect and make sure your executives should not call me even once.

I guarantee you that your make no business from my circle in near future.


Have an astonishing day ahead!

Yours Truly,

Udayan Bakshi (Mr.)
+[protected] /[protected]






--- On Sun, 4/12/11, Udayan Bakshi <udayan.[protected]@ymail.com> wrote:

From: Udayan Bakshi <udayan.[protected]@ymail.com>
Subject: Fw: Receving the amount
To: [protected]@tikona.in
Cc: kanna.[protected]@yahoo.in, arkatala.[protected]@tikonapartner.in
Date: Sunday, 4 December, 2011, 12:14 PM

Also find the concerned manager's visiting card, who visited my place.

Kindly take action now and resolve the issue..





--- On Sun, 4/12/11, Udayan Bakshi <udayan.[protected]@ymail.com> wrote:

From: Udayan Bakshi <udayan.[protected]@ymail.com>
Subject: Fw: Receving the amount
To: [protected]@tikona.in
Cc: kanna.[protected]@yahoo.in, arkatala.[protected]@tikonapartner.in
Date: Sunday, 4 December, 2011, 11:16 AM

user id: [protected]

Dear Manager,

I am totally surprised to know the new story from your telecalling executive after I got the bill for the 1st month.

I pity your pathetic and unstructured services and I promise you I will go long with the customer forum and consumer court for this.

At the time of connection, the following was told to me:

1. Monthly net rental will be just Rs.449, which a person will come and collect.
2. Speed will be 2mbps till 3 gb and after that 256 kbps - unlimited.
3. If I pay (which I actually paid) Rs. 1100/-, I will not get a monthly rent for 2 months and installation is free

and NOW,when I call the customer care..

1. Said I have to pay Rs.329, in the first month and the scheme is not unlimited. And as I have crossed the limit, therefore I will be charged
2. Recurring charges are more than 600 and not 449 as was promised.
3. And I have pay if I want to enjoy the services.


I simply need an explation for the above mentioned case, else I would be forced to to the court and can also dilute your entire marketing efforts, through social networking and personally in my apartment and all the nearby apartments.

Kindly take this issue very seriously.


Yours Truly,

Udayan Bakshi (Mr.)
+[protected] /[protected]






--- On Mon, 7/11/11, arkatala.[protected]@tikonapartner.in <arkatala.[protected]@tikonapartner.in> wrote:

From: arkatala.[protected]@tikonapartner.in <arkatala.[protected]@tikonapartner.in>
Subject: Receving the amount
To: udayan.[protected]@ymail.com
Date: Monday, 7 November, 2011, 7:41 PM

Dear sir
We are reciving the amount of 1100 from you



Thanks&Regrads
A.srinavas
Area Manager
Tikona
[protected]


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CAN SOMETHING BE DONE!!

I Receive a Fake Call From Tikona No. is [protected] he says i m calling from Delhi High Court on behalf of tikona, But Dear Tikona, I have Used your Internet Service long back. Before i have discontinue service i was doing all the Payments settlement as per company Norms, Now why you guys Harass me for Due Payment, If i receive any call from your company again, So i file case in Consumer Court.

Dear sir,

I got a call from [protected] saying i am advocate calling from Delhi and i am filling case against you on behalf of Tikona. I am sure she was lying as she was not even able to talk properly neither in english nor in hindi. I am sure this is some kind of department or you can say fraud run by tikona network provider as i have seen multiple cases on this forum only. Would request you please check in details like number registered on whose name, Whose is calling etc. And penalize them with heavy amount as they would have already cheated 1000 of consumers. Please find below the details.

I was using the tikon internet service.I was using the 6 months unlimited plan and after the period of 6 months I have disconnected.I have paid the bill amount to the company in advance.But suddenly the company started harassing me to pay 4890 INR even though I have not used there connection they started calling me on my number for the payment and even they threaten me to send legal notice from different advocates the advocate from delhi is calling me that if I will not pay the sum of outstanding amount then it will be multiplied by 10 as the penalty.sir I have paid the bill in advance and have dis connected the service and have got the confirmation mail as well.

Dear sir,
I was using the tikon internet service.I was using the 6 months unlimited plan and after the period of 6 months I have disconnected.I have paid the bill amount to the company in advance.But suddenly the company started harrsing me to pay the bill for next 6 months even though I have not used there connection they started calling me on my number for the payment and even they sent me the legal notice from different diffrerent advocates the advocate from delhi is calling me that if I will not pay the sum of outstanding amount then it will be multiplied by 10 as the pelenty.sir I have paid the bill in advance and after the dissconnection why should I pay them I request you to please. See to and I want that they shoul be fined as I m not in the fault i.I also have the record that I have no outstanding amout left

Its been more than a month than I have been facing frequent internet disconnection. After complaining about the issue daily they did solved the issue (previous one) but the solution lasted for only few days. Now I am again facing the same issue.

I(Tikona Customer ID - [protected]) called customer care (pathetic customer care service as call waiting time is more than 30min - God Knows what sort of customer service it is where the customer needs to wait for almost an hour). First the executive said that there are some issues with the tower and at there end and it will b resolved within maximum of 24hrs - (Okay i waited for 24hrs). I called them up next day and out of frustration from the response of customer care executive I said that I want to talk with any senior and then the senior said that there are some issues which again will be resolved within max. of 24hrs (okay waited again). Now, when I called them at midnight of the 2nd day they replied that "owner of the house where tower has been installed is out of station and will b back within 2days (NOW WHO GONNA INFORM ME ABOUT THAT).

Now again OKAY, I waited for 2 days, but out of pathetic service now today when I called them to know about the status of my complaint an executive named "RAVINDER" cut down my phone without when even listening to my problem.

So, after this type of service I can't rely on tikona and will be moving on to some other service.

Hello,

I have been customer of this company for more than 2 years.
One day they disconnected my number without prior notice. I had informed them that I am out of town & pay their bill soon. Yet inspite of the fact that I had always payed their bill on time they disconnected my line. When I came back there was no connection from tikona. I called them to please come home & connect my service & take their bill. But they kept on insisting to pay bill first which was unfair.
Finally one day I decided to pay bill to get service back & called them. When I entered my user id it said wrong id! Which means they have disconnected my services completely, that too for a small amount of Rs.1400/- delayed by just 20-25 days.
Now they keep threatening me to take legal action via some lawyer & I cant even contact them in the absence of my working id.
Infact they are now talking of a bill amount of Rs.4000/- When they closed my account with bill amount Rs.1400/- how can they ask me to pay Rs.4000 now????
Please help me.

Jyoti Pancholi
(Tikona ID: [protected]
Name: Shantanu Pancholi)

Again I Receive a Fake Call From Tikona No. is [protected] he says i m calling from Delhi High Court on behalf of tikona, But Dear Tikona, I have Used your Internet Service in the Year 2011, Before i have discontinue service i was doing all the Payments settlement as per company Norms, Now why you guys Harass me for Due Payment, If i receive any call from your company again, So i file case in Consumer Court.

I bought a broad band connection last year from Tikona Digital Networks. The service was so bad that i called the customer care to discontinue my service. They did not do so even after repeated calling for a week or so.

I also sent them an email to stop the service and refund me the money for the few months advance deposit that they had taken from me. But they kept sending me monthly bills.

after a few months there technicians came and took away the company hardware and got a release receipt signed. Even after that the bills still kept coming for another 5 months or so.

After a year now I get a call from a very rude guys who threatens to file a suit against me in Delhi, unless i pay the outstanding amount of Rs. 400. Mind you I have taken the service in Pune, Maharashtra and Delhi has no jurisdiction in the matter. ( I am a law graduate).

Today again a got a call from an Advocate A.P. Singh from Delhi Civil Court, at least that&#039;s what he said his name was. He said he is about to file a suit against me for an outstanding sum of Rs. 780.

The company is an absolute fraud. The customer harassment is wide spread. I know a few people in my locality itself who have faced a similar problem with Tikona Digital Networks.

I want a refund of my money as well as compensation for this harassment. Other wise i will file a criminal complaint against this company and its representative who have been harassing me.

Last four month I am using Tikona Internet Service.
Plan Details : 40 GB - 1 Mbps - 6 Months
I have used only 3 months then my Account is De-Activated. I called Tikona customer care and asks why my connection is De-activated ?
They replied your cross the Max limit ( 40 Gb your crossed ). I will check with Tikona selfcare portal ( user information site ).
I have crossed only 20 GB then I informed to Tikona They Accept my 20 GB usage. They updated me - Your only crossed 20 GB we will activate the connection with in 24 Hrs .

I am waiting for latest 10 Day. Daily they updated me we will activate the connection with in 24 hrs .

So I decided Tikona is Fraud service Please take care of Internet Users

Thanks
Jai

Hi Team,

I am using Tikona connection, and I have used for almost two years. I am using advance rental plan, and paying the rent in advance. In August 2012 I have paid the advance amount and on 5th September I have terminated the service as they don&#039;t have network coverage where I have shifted to new place.

Till June 2013, they are sending the bills and now I am receiving the call from recovery lawyer agent. I already contacted many times the customer care and explain my situation, at that time they agree that I don&#039;t have any pending bills.

They told me that you need to submit the tikona device back , so four month back I have returned that device to their team. Thank god, I have the device with me at that time.

According to me I don&#039;t have to pay anything .... and I always ask them that please explain me what amount I need to pay with the details. They are not able to do that. Two days ago they want to submit me that Device collection receipt...

Please help!!!!!!

Dear Sir/ Mam,

Myself, manish singh. Customer id -[protected]. had given request for shifting of connection on 24th april. After 10 days, a person with cell no. [protected] came at our home. He told me that service seems not feasible, but he will try and said also if service wont be available, money will be returned according to my usage. But, after that day, he didn't came . Now i was chasing him for three days. I was not being attended by any of your representative. Then on 12th may, I again called on customer care no. [protected] and requested for service. Then a representative with cell no. [protected] called me. But he told me that he can't come because he is from gurgaon. He told me that service may not be feasible in your area. Even nobody really checked the connection. Then on 12th may, i requested for disconnection. After 20 days, i got reply. but there is no indication for return of money. Please find the mail attached-




((From: "Tikona.[protected]@tikona.in" <Tikona.[protected]@tikona.in>
To: [protected]@yahoo.com
Sent: Friday, 31 May 2013 4:05 PM
Subject: Full and Final Amount CalculationThis is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. MANISH KUMAR SINGH,

As per your request for termination of Tikona broadband User ID [protected], registered against your name, your service has been terminated

Mentioned below are the Full and Final Settlement details for your Account no.[protected]:

Amount Payable : Rs.00/-
Non - Usage Period : Rs.00/-
Waiver for Non-Usage Period : Rs.00/-
Balance Amount Payable : Rs.00/-

In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery. Ignore if CPE is already surrendered.

You may contact our ISP co -ordinator to return the CPE , details given below Sanjay Khan[protected]

In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in.

Regards,
Customer Care
Tikona Digital Networks))



Please help me and suggest a way to file a case against this company. I am ready to file the Case. so, Please suggest.

Regards,

Manish Singh
+[protected]

Hi,
I used Tikona Broadband for 7 months after worst service i have disconnected the service. 7th November 2011, i called the customer care 5 to 6 times to resolve my issue but no response from them, on the same day i told them to disconnect the service but i forgot to get the reference number, after two month on 09-jan-2012 I got tikona bill stating that i have to pay 2142 rupees i called the customer care and asked why i should pay 2142 since i have disconnected the connection from November 2011 but they said that request details not processed properly so the connection still active and after the customer care associate said however i will take the complaint now and disconnect the Connection. After one month tikona customer care agents called me and asked me to pay the bill amount but i explain them i faced lot of issue and i did not use the connection for 3 months but they billed for that as well. The actual Amount pending is 899 for the month November 2011. After two years now today 30-May-2013 I got a call from this number: +91 [protected] that guy told me that i have to pay the outstanding amount otherwise Tikona will file a case against me in consumer court. Then I contacted tikona customer care and asked them regarding the same asked for itemized bill because the actual outstanding amount is 899 November-2011 due. But they asked me to pay 2142 which includes Dec-2011 and Jan-2012 where did not use internet on Dec-2011 and Jan-2013 and the modem was taken by the tikona guy on November 2011 itself. However money is not issue for me i paid that amount today 30-May-2013 online. But here the problem is they did not provide me proper service, I called customer care many times my time was wasted; they charged me 2 months extra my money waste and mental stress for me unnecessarily. They have all the mistakes but i have to suffer unnecessarily by thinking all these. These people are exploiting the customer; I’m fed up with tikona.
Customer ID: [protected]


Chandrasekar

I had been using Tikona broadband more than 1.5years ago. After I had shifted my house they had said that their network was not available in the are and so they would disconnect it. But every month they sent me bills even though I was not using their services. Everytime I had called the customer care they had said that they would look into the matter. AFter 1.5years I get a call from a lawyer in Delhi saying that I have to pay the bill or else a case would be filed in half and hour and threatened to block all my cards. He said Tikona had proof that I had used. I failed to make him understand that I had never used it so how could they have proof? He was unwilling to listen to me and kept threatening me. I was forced to pay the bill. I now want action against this company for making people pay bills without any usage.

Hello,

Today again I got a call from Ratan Pratap singh, Mob - [protected] saying that he is calling from Delhi Civil Court where as this mobile number belong to Banaras (UP East) Airtel GSM.

Few months back also I have received the same and after complaining in this site I got a call from Tikona saying I will not get such call anymore.

Request you stop calling me otherwise this time I am going to file a case against Tikona in consumer court.

If you want to talk call me directly.

I can say "Worst Service Provider" TIKONA....

Samudra Pathak

Well sir i have used tikona broadband service 5 months back. While i was using tikona i complained many times that their connection is too slow where they said i will get 3 mbps speed which i never got while i was using that net connection. I talked to the customer care that i will not use the service if they will not provide the good service and they said thay will do it but they did not, So finally I left the place and told them i will not use the service any more. One day thay call me up and said you have to pay Rs1400 than i said i never used that service for that month. Then again they call me up next month they call me up and said i have to pay Rs 2000 and again next month Rs 27000 I told them many times that i m no longer using their service so stop calling me. On 25th of may 2013 in the morning somebody call me and he said he is a advocate from saket high court and he said that i have used 1500GB and I have to pay Rs 2800 or else they will sent me to the jail.When I searched the telephone no. from which i got the call it was from Tikona broadband service, its not only the first time i got this call many times i got this call . Sir this is the mental harassment and please help me out

I have used Tikona for more than one and half year ( User Id [protected], In month March the internet didn't work well for whole month, it was connecting and disconnecting frequently and I couldn't able to use it.
I have given complaint lot of time from 27 march to 3 April 2013, Issue was not resolved for a week.
I also sent a mail to Customer care regarding the issue, They didn't respond to that.

On 04 April Technical Engineer came to my home , checked the connection and asked go for disconnection , as signal is very will, internet will not work
I have asked customer care for termination of the connection, They started this process from 09 April 2013, and they closed it on 20 April 2013.
They have taken their instrument and modem also.

Next month they have sent bill for April month where I have not used internet as it was not working.
When I have asked the customer care they are replaying since you have used net on 26-27 March 2013 , you have to pay bill for whole month

I have asked to adjust the bill to my usage rather than generating the bill for whole month where the usage is NILL,
Customer care has replied very rashly saying "we will not going to do that you have to pay and disconnected the call"

Tikona has collected Rs 899 from me on 14 july 2012 for plan migration to 1Mbps plan as advance rental.
They are not considering that amount also.

They are threatening me with calls that till I will not settle the amount every month the bill will be generating for my account.

Please help regarding this

Hello, Reference to my complaint dated 23rd Feb 2013 through you, I want to state that still Tikona people and unnecessarity calling me again and again for paymen which i'm not at all liable to pay.Today someone called me and stated that a case has been filed against you in delhi courte for not paying bill of Rs 3830/- (Dotn know how come amount rased from 1088 to 3000 when i;m not using it at all)

After that i got call from their representative that we will settle case if i can pay Rs 435/- But the point is why should i pay even Rs 1 when there is no mistake of mine. Company like Tikona is spending much more time and money in customer haressment rather than customer satisfaction.

Through you, i'm once again putting my request to forum to make TIkona aware to stop all these nonsence activities.

Tarun
[protected]

I have used Tikona for more than one year, In month March the internet didn't work well for whole month, it was connecting and disconnecting frequently and I couldn't able to use it.
I have given complaint lot of time, but the response was not there.
When bill got generated after that technical support person came to my home who has checked the connection and told just go for termination of connection as it is not working. I have raised the request for disconnection, Tikona took more than two weeks for processing this

In month of July 2012 for plan change, I have paid advance rental of 899 for changing to 1mbps plan, at that time customer care person told it will given back
Tikona has charged Rs 479 bill for my last bill before disconnection, I have told them to adjust the bill with the advance rental which I have paid
And settle the remaining amount back to me.

Customer care person never took my words
And final settlement bill they have sent with April month usage which I not used as internet issue was there.
And they are asking to pay, Calling every time and disturbing me all the time
When I am calling the customer care they are always focusing to make customer pay the money but not on why he should pay If already he has paid some money as advance rental
Now the advance rental is considered as plan changing charges after we have paid this amount.

As a customer I am very much disturbed with this act.
I have even referred my friend to take this connection, for referring tikona pays Rs 250 , But I haven't got that amount also

Please help regarding this

DEAR SIR/MAM,
I AM A SUFFERER OF GREAT CHEAT BY TIKONA BROADBAND SERVICE IN VISAKHAPATNAM(A.P.)I HAD TAKEN TIKONA BROADBAND CONNECTION ON 29 APR 2012 AND THAT TIME I INFORMED TIKONA REP THAT I WILL BE SHIFTING IN 3-4 MONTHS,REP TOLD ME SIR NO PROBLEM IF CONNECTIVITY WILL BE THERE THEN WE WILL PROVIDE U THE SERVICE IN THAT AREA OTHERWISE WE WILL REFUND YOUR BALANCE AMOUNT(MY TIKONA ID IS [protected],I PAID 3300/- Rs as COMPLETE ADVANCE FOR 20 MONTHS)I SHIFTED TO NEW ADDRESS ON 28 SEP 2012 AND GIVEN THE SHIFTING OF CONNECTION REQUEST,THEY ACCEPTED MY REQUEST ON 12 OCT 2012.AFTER 20 DAYS THEY INFORMED ME THAT THERE IS NO CONNECTIVITY IN NEW AREA SO WE CAN NOT PROVIDE U THE SERVICE THERE.THEY HAD TAKEN ALL THE ACCESSORIES AND MODEM FROM ME AND TOLD ME THE REFUND WILL BE GIVEN TO YOU WITHIN 3 MONTHS BY REFUND DEPARTMENT AFTER CLOSING OF YOUR ACCOUNT.IN FEB I ASKED FOR REFUND THEN THEY TOLD ME THAT REFUND IS NOT APPLICABLE IN YOUR CASE AS IT WAS THE BILL FREE PLAN THEN I TOLD THEM THAT UR REP ONLY TOLD ME REFUND WILL BE THERE,THEY TOLD ME THEY WILL INQUIRE ABOUT THIS.AFTER ONE MONTH AGAIN I ASKED FOR THE SAME REFUND THEY TOLD ME THEY WILL NOT GIVE ANY REFUND AND THE COMPANY REP WHO MADE PROMISE WITH ME IS FIRED BY THE COMPANY.NOW COMPANY IS NOT RESPONDING TO MY MAIL OR CALL.NOW WHAT I SHOULD DO.

BHUPESH MEWARA
[protected]

Dear Sir/Madam,

My Tikona User ID is: [protected]
I always used to get inappropriate online bills every month from TIKONA BROADBAND.
I have complained several times online,but of no use and hence I opted to pay personally to their executive Mr. Jagadish or Mr. Satish

I have cleared the outstanding bill and handed over the modem and cables to the Tikona executive,Mr. Jagadesh who used to collect the bill every month
I have also registered a complaint with ID: 1-[protected] on[protected] as on which the outstanding bill was inappropriate as usual.

I have no balance to pay neither I used it again because of very bad service experience.

Now,they are calling me and asking to pay Rs.2700 or else they will put a lawsuit.
Why should I pay for the one that I have already cleared 2 yrs ago to their own executive?


So,kindly consider this issue and resolve it soon...

Manoj Kumar
[protected]@gmail.com