Tikona Digital Networks Complaints & Reviews

Hi Sir/Madam,

Greetings...!

This complaint is regarding Internet Service Provider ( Tikona ). I disconnected my Tikona brodband due to low grade service for considerably high bill amount and the same was informed to ISP(Tikona) for many a times and i even got the complaint ID's, but the respective concern was never resolved. Tikona promised me 1mbps speed at the time of taking connection but never provided me even 512kbps along with faulty connections for most of the time, this continued for 6-7 months with me complaining and Tikona people never giving heed to my complaints, their local guys who had provided connection at my premises advised to just throw away the connection as they had nothing to do with it. Ultimately I got frustrated and asked for disconnection over phone as well as over mail and paid up the bill for that month. Yet Tikona sent me the bill for the next month, I called their customer care and on enquiring they said I have to pay because according to them they didn't disconnect the connection.

I didn't pay them yet because apart from their pathetic service and what they say, I asked for disconnection in the previous month itself.
Is it fair to bill someone for services they were never able to use and more importantly was not provided ?

Also while taking connection these people took an extra month's rent stating it as the caution deposit for the devices they provide, at the time of disconnection I asked them to collect their devices and pay me up the caution deposit, amazingly they never reply if they will pay up the caution money or not. At the same time they never come to collect their equipment.

What kind of Service provider is this.....

From past few days i am getting calls and Demand Notice from respective(tikona) person stating that i have to pay the bills at any cost else the issue will be redirected to the Delhi High Court.

Below are the Advocate numbers from whom i am getting calls.
[protected]
[protected]

If what ever they are doing is Fair and Justified as per the Laws and Constitution of Our Great Nation, with Respect to my Mother Land's Laws, I am ready to pay them up and if the laws and Constitution of India term Tikona's ways as unFair & unJust and if there is any provision in the Laws of our Mother Nation to protect her children from such ways with respect to our Nation's laws, I am ready to fight their Fraudulent means


Requesting you to give your kind suggestions,

Thanks for taking your precious time for reading the info.

Tikona is activating services without any consent and charging 200 bucks stating your credit was activated and you have used 1mb of data. Even a 4G wont cause 100 bucks for 1mb. Also my plan was a prepaid plan and I do not understand what gives tikona the authority to activate and kind of plans or credits without your consent.
Tikona does not cares about customers in least possible ways and tries to milk thd cow as much as they please.
I would appreciate help over curtailing this type of behaviour.

Regards,
Satish Singh

मेरा नाम अमन शर्मा ओर मेरा अड्रेस विलेज छ्लेरा गाली नंबर 2 सेक्टर 44 है ओर मे तिकोना इंटरनेट कनकसन लिया है जो की ना तो ठीक से स्पीड देता है ओर नही कनकवीटी बार बार बंद हो जाता है अब ना तो पसे वापस कर रहे है आप ही बताय की क्या करे कम्पनी तो कोई रिस्पॉन्स नही देती है उस को तो पेसे मिल गये है
USER ID IS [protected]

They are providing worst services. The broadband i was using for the past one year. I have my connection in Chennai but they operate from Mumbai. My UserId is [protected], account no. is[protected]. They said it will be 1 mbps speed but i have never seen such a speed. The worst thing is that the connection was down for more than 40 days. I have raised so many complaints which they will never attend immediately. so i had raised a disconnection twice after seeing their services. one in April 2013 and finally on Jun 2013.
1)Raised a request on 23-jun-2013
2)Sent a mail for disconnection 0n 24-jun-2013
3)They made so many calls to convince me. i told i am going for onsite so disconnect ASAP.Asking me foolish questions which i had briefed in my attachment.

22-jun-2103 Again they called me asking for the reason. I said i am travelling onsite i need immediate disconnection. This guy was asking me where i am travelling. He don't have any right ask me this question.then he asked me i will give 30 % discount , can you transfer the connection anyone nearby. This is like some rude owners say that if you vacate the house u have a find another tenant. I said i cant do that.
I don't know who gave freedom for this guys to ask such a question. he told me send a mail quoting the reason. hello boss why should i send a mail with reason i can send a mail for disconnection thats it, you disconnect, you
doing a public service not a private military rule. i will disconnect the service saying i did not like your name. its my freedom to have or disconnect a service. if i ask for disconnection they have to do it.
While getting the connection. they took only 2 hrs for connection even without address proof but for disconnection see the story


4)29-jun-2013 i sent a remainder for collecting the equipments.
5)04-jul-2013 i sent another remainder
6)07-jul-2013 i sent another remainder
7)14-jul-2013 i sent another remainder
8)17-jul-2013 i sent another remainder
9)21-jul-2013 i sent another remainder
10)They are sending mails in between which i had attached some of which i am highlighting.

initially i got a mail saying that i have no dues paid, but actually they have refund me for the non usage period. after that they sent a mail saying that final amount calculation will be done later.
the worst thing is that they sent a mail saying the my userid was terminated and in that they said some guy will call me to collect the equipments. he never came. they also asked me to call that guy if he did not come. Why a Customer should call some guy to get the equipments. it is their responsibility so see that guy is coming and collecting the equipments.But even then i called this guy he never turned up. i have remainded them many times in mail to collect the equipments.still it is not happening, they keep on sending mails forcing me to call the guy to collect the equipments.

I need compensation for the following,

1)The Mental stress i had undergone for their neigligence of serving the customer
2)The amount for the non-usage
3)The charged for the calls i made, browsing center charges.
4)The Loss of pay waiting for them to collect their equipments.
5)I took two days for framing this mail almost 10 hrs, i need this browsing charges.

I had Tikona internet connection (ID [protected]) started from January 2013. After around two month it become worse & nearly unusable but I paid bills of these months. I called Tikona Care so many times but they couldn't fix the issue. At the last resort I ask them to disconnect my connection, but they took another 2+ month to finally disconnect my connection in June 2013. Meanwhile I stopped paying bills after two month because o[censored]nusable service. They are sending bills by adding Rs.100/- each month as late fine & calling me as well to pay bills, but when I asked them why should I pay, your service was not working, they didn't answer and said you just have to pay they can't do anything. They took 1650/- at the time of installation in which 750/- was installation charge & 750 were security deposit that suppose to be refunded, when I asked about it they NO whole 1650/- was installation charge.
They are even not listening me because once I tried to settle these bill by deducting my late fees & security deposit, because they failed at their service, but they said I've to pay whole amount or I should ready to face lawsuit.
Now the are calling & threatening me that they filed case against me in Delhi High Court and asking me to come with my lawyer.
Please help me out why I should pay for getting nothing. What should I do.

I received a call from Delhi High Court(On Behalf of Tikona) asking me to pay the bill for services which i didnt even used.
I disconnected the service 2 years back because of poor performance. And all of a sudden i am getting a call to pay bill without even any notice from them. If Tikona wants me to pay the bill then they should be sending me an notice with all the bill details which are pending from my side, without that how can they expect me to pay it.
They gave me the service id [protected] for paying the bill on Tikona's website.
The number from which i got the call is [protected] and its a Chennai Docomo number, why are delhi high court people calling from Chennai Docomo number have they opened any branch in Chennai?
Tikona If you want me to pay the bill then please provide me with all my due details and also the list of complaints which i made because of the poor service from you people.
I would have hardly used your connection as it will be down 24/7

This is a complaint about Tikona Wireless Broadband and see how much frustration a customer would have in selecting this useless service,

1)Jul-2012 i took the Tikona Wireless Brodaband connection for 2mbps speed.
2)They did not even get my address proof for the connection. with this itself i should have understood their quality
3)After that the speed frequently gets down and i had raised so many complaints and many times i did not even have a connection for almost 10 days. For these 10 days they say they will adjust the bill but for an amount of 50 Rs.
4)Customer care is another nuisance they dont understand the issue is and they will immediately test our connectivity when server which my modem connects is down and we have to wait for this guys 1/2 an hour as if they are going to solve the issue
5)After we raise a complaint they will assign what they call as Engineers who will never come immediately the customer has to follow him after taking leave from office as if they are going to launch a rocket
6)So called Engineer visits our site and he will adjust the direction of the equipment in the upstairs and he will check the conection and say everything allright, immediately after he leaves the connection will be slow or even down.
7)We have to pay nearly 3000 for 3 months so the reason is after the payment their connection is secured meaning we will not be able to disconnect for 3 months.
8)They will install their CPE, the reason for this installation free of cost is to black mail the customer when they ask for disconnection.
9)first 3 months i paid i.e, from Jul - Sep 2012. Many complaints and i felt they will correct themselves and paid the second due from Oct - Dec 2012. same result. I called the customer care and made a complaint many times,

they some how convinced me saying it will never happen again.Then i paid my third due from Jan - Mar 2012. same story. i did not disonnect because i thought i will be changing my house so it will be better if i raise a

disconnection thinking that they will disconnect immediately since it is wireless. In April 2013, there was no stable connection, called the Customer Care and made a complaint. As usual the so called Enginner did not turn up and

i got frustrated i raised a request for disconnection. After the request is raised the Engineer called me for fixing the issue. I told i disconnected and not needed your service. The next day a guy from Mumbai called me and he

spoke in my language(for convincing) and convinced me and promised me it will never happen. I did not have a connection for 10 days again.I was not able to disconnect also because i paid the amount for Apr - Jun 2013
================================================================================...⇄
mail sent on Apr 6, 2013 for disconnection,

Hi,

I had disconnected my Tikona WI-BRO service on 05-Apr-2013 and i had raised a complaint to the customer care for the same.
My Customer Id is [protected]
Name: Vijay
Please do not generate bill anymore.

thanks,
Vijay.
================================================================================...⇄

10)After that also the connection was not stable, it was like if it type mail.yahoo.com, enter my username , password and submit bOOOOOOOOh. it disconnects. Pay my credit card and after entering all the details final step Boooooooooooooooooh. disconnected. it did not even know whether the payment is made.
11)They have crossed the limits and waited for the end of june so that the end of bill date arrives.


Chapter 2 The WORST

1)I had raised a disconnection request again on 23-jun-2013 before 4 days of bill end date(26-jun-2013).This 4 days + 30(or even more) = 36 days i did not claim anything, instead i want this Ghost out of my Home.
see the mail they had sent immediately,
================================================================================...⇄
Dear Mr. VIJAY S,

With reference to the TT no. 1-[protected] raised on your Tikona broadband User ID [protected], registered against your name,

We tried to contact you on your registered mobile no.[protected] to address the issue however there was no response from your side.

We request you to provide a convenient date, time and alternate contact number (if any) so that our team can contact you for permanent resolution.

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For

faster access to Technical Support desk, call on[protected]* from anywhere in India.


Regards,
Customer Care
Tikona Digital Networks
================================================================================...⇄

2)Again they called me asking for the reason. I said i am travelling onsite i need immediate disconnection. This guy was asking me where i am travelling. He don't have any right ask me this question.then he asked me i will give 30 % discount , can you transfer the connection anyone nearby. This is like some rude owners say that if you vacate the house u have a find another tenant. I said i cant do that.
I don't know who gave freedom for this guys to ask such a question. he told me send a mail quoting the reason. hello boss why should i send a mail with reason i can send a mail for disconnection thats it, you disconnect, you doing a public service not a private military rule. i will disconnect the service saying i did not like your name. its my freedom to have or disconnect a service. if i ask for disconnection you have to do it.
While getting the connection. they took only 2 hrs for connection even without address proof but for disconnection see the story

I got a mail on the same day,

================================================================================...⇄
Dear Mr. VIJAY S,

With reference to the request raised on your Tikona broadband User ID [protected], registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging

senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-

instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.

We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection

request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not

recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final

settlement of the account will be done post completion of the above mentioned process.

The activities are summarized against your Service Request Number 1-[protected], dated : 6/23/2013 09:42:29 AM

1) Resolution of issues or problem with your cooperation : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10

3) Suspension of account (last bill cycle) : Day 11 to Day 13

4) Payment of outstanding and return of equipments : Day 14 to Day 16

5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to [protected]@tikona.in from your registered email id or call[protected] from your

registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be

considered as 'not valid' and thus request may not be processed.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

For faster access to Technical Support desk, call on[protected]* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks
================================================================================...⇄

2)At that time i was about to travel onsite so i did not even mind about claiming the non-usage, i wanted them to disconnect and take away the equipments. I sent a mail on 24-jun-2013,

================================================================================...⇄
Hi,

i would like to disconnect my tikona wibro service as i am travelling to onsite. I had already raised a request for disconnection on[protected]. Please ask your technician
to get back the installed equipments.

My details,
Name : s.vijay.
Acc. No. [protected]

Thanks,
Vijay.
================================================================================...⇄

3)Two days later another lady called asking for the reason, i told disconnect my service and take your equipments as early as possible as i am going to vacate my house.i told her clearly thet please take your equipments ASAP and i will pay my dues if any immediately. but really i dont have dues they only have to refund me for non-usage

4)28-jun-2013 i got a mail from them again,
================================================================================...⇄
Dear Customer,

We have received a request for disconnection of Tikona broadband service for Service ID [protected] which is registered against your name.

At the outset we would commit to make sincere effort to resolve whatever difficulty or issue you may have faced by engaging senior specialist. Your account shall remain under our retention effort for next 10 days to allow us a

fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution

with help ofSpecializedHelp desk as well our field care executives (Tikona SevaMitra).

In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to [protected]@tikona.in from your registered email id or call[protected] from your

registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be

considered as 'not valid' and thus request may not be processed.

We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or

disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In

case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount& you will continue to receive bill until you have not surrendered the CPE. Entire outstanding amount shall be required to be paid to

create full and final settlement of account.

The activities are summarized again:

1) Resolution of issues or problem with your cooperation : Day1 to Day10
2) Formal email or call from your Registered Email or Mobile No.: Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipment’s : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs the closure

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

Regards,
Nilesh Mistari.
Customer Care
Tikona Digital Networks
================================================================================...⇄

5)29-jun-2103 again i sent a mail

================================================================================...⇄
follow up mail for my disconnection

Hi,

I had made a disconnection request for my Tikona WI-BRO service with acc. no. [protected] on 23-jun-2013.
23-jun-2013 i got a confirmation call from tikona for the disconnection.
23-jun-2013 i got a email from tikona regarding the disconnection
24-jun-2013 I had sent a mail from my registered mail id confirming my disconnection.
26-jun-2103 again i got a call from tikona and they confirmed for the disconnection and they updated that a technician will visit my home to collect the installed equipments.
28-jun-2013 again i got a mail from tikona for disconnection.
29-jun-2013 i got a mail with the billing details.
This bill should not have been generated as i had already sent a disconnection confirmation from my registered mail id and also through the call.
i am not using the Tikona Wi-bro services from 22-jun-2013 and the billing has to be adjusted for the non-usage.
There is no more dues to be paid from my side and ask your technician to collect your installed equipments.

thanks,
Vijay.
================================================================================...⇄

6)same day they are sending me a bill to pay the next due. :-)

7)30-jun-2013 , i got a mail from them,

================================================================================...⇄
Dear Customer,

We have received a request for disconnection of Tikona broadband service for Service ID < [protected]> which is registered against your name.

At the outset we would commit to make sincere effort to resolve whatever difficulty or issue you may have faced by engaging senior specialist. Your account shall remain under our retention effort for 2 days to allow us a fair

chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 2 days we shall seek your cooperation to facilitate a prompt resolution with

help of Specialized Help desk as well our field care executives (Tikona SevaMitra).

We would also like to assure that in case our efforts to resolve valid issues to your satisfaction are not successful, the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or

disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In

case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE Entire outstanding amount shall be required to be paid to

create full and final settlement of account.

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

Regards,
Sagar Toke.
Customer Care
Tikona Digital Networks
================================================================================...⇄

8)01-jul-2013 i got another mail,

================================================================================...⇄
Dear Mr. VIJAY S,

We hereby confirm that services for your Account No.[protected] having User ID [protected] has been terminated as on Termination Date : 7/1/2013 01:06:02 PM

We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.

Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your

action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working

conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment,

under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.

If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.

In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.

Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your

address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.

Your registered address according to our records is as below.

Name - VIJAY S
Address - NO.2, DHARMARAJA KOIL STREET, 1ST FLOOR, CAUVERY TEMPLE VIEW APT.,,
ALANDUR,
600016
CHENNAI


In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on [protected]@tikona.in

within 48 hours along with your User ID and registered mobile no.

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist

you.


Regards,
Customer Care
Tikona Digital Networks
================================================================================...⇄


9)02-jul-2013 i got a mail,

================================================================================...⇄
Dear Mr. VIJAY S,

As per your request for termination of Tikona broadband User ID [protected], registered against your name, your service has been terminated

Mentioned below are the Full and Final Settlement details for your Account no.[protected]:

Amount Payable :Rs:0.00/-
Non - Usage Period :Rs:0.00/-
Waiver for Non-Usage Period :Rs:0.00/-
Balance Amount Payable :Rs:0.00/-

In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company,

for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the

subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable

for all plans.

We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery. Ignore if CPE is already surrendered.

In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in.

Regards,
Customer Care
Tikona Digital Networks
================================================================================...⇄


10)04-jul-2013 i sent a mail,

================================================================================...⇄
Hi,

I had received a mail for termination of my Tikona Wibro service on 01-Jul-2013.
02-Jul-2013 received a mail for the final settlement and there are no dues to be paid by me.
Please ask your technician to collect the installed equipments of Tikona Wibro service from my home.

thanks,
Vijay.

11)07-jul-2013 i sent another mail for remainder,

remainder mail for collecting Tikona Wi-Bro equipements after termination.

12)10-jul-2013 i got another mail, they used to send the same mail again and again

Dear Mr. Vijay,

This is with reference to your e-mail regarding full and final settlement of your Tikona Wi-Fi Bro account.

Currently your account is not disconnected as we are yet to collect the device from your Premises,

We have forwarded your request to collect the equipment at the earliest and our team will contact you in next 72hrs for an appointment.

We will send our executive to collect all the equipments provided to you by Tikona please handover the same. In event of equipments not being returned you are liable to pay additional charges of Rs. 1500/-.

Also note if you will not receive any call for CPE collection then kindly contact on [protected] to. SPS MESH SOLUTION.:- Mr. K PALANISAMY .

At the equipment collection time our team provides one receipt to you for confirmation of equipment collection.

In case equipment has collected, please provide scan copy of cpe removal letter as an attachment in email at [protected]@tikona.in for further assistance.

Kindly inform that, you have no dues pending against your account if equipments are collected.

Please feel free to call us at[protected] or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
================================================================================...⇄

13)14-jul-2013 i sent another mail ,


================================================================================...⇄
Hi,
I have been asking for the past 20 days to collect the installed tikona wibro equipments installed in my premises after termination of services, but still it is not collected by your technician. I will not be responsible for the delay in

surrendering the same.

My user id is [protected].
Thanks,
Vijay.
================================================================================...⇄

14)17-jul-2013 i sent another mail ,
================================================================================...⇄
hi,

I had called this guy thrice after 72 hrs for collecting Tikona WI-BRO equipments,

"Also note if you will not receive any call for CPE collection then kindly contact on [protected] to. SPS MESH SOLUTION.:- Mr. K PALANISAMY".

But he did not turn up.

It's your responsibility to see to that the equipments are collected in time.

thanks,
Vijay.
================================================================================...⇄

14)10-jul-2013 i got another mail,
================================================================================...⇄
Dear Customer,

As per your request for termination of Tikona broadband User ID [protected], registered against your name has been terminated.

We have forwarded your request to collect the equipment at the earliest and our team will
contact you in next 72hrs for an appointment.

Also note if you will not receive any call for CPE collection then kindly contact on our ISP which is mentioned below.

At the equipment collection time our team provides one receipt to you for the equipment collection confirmation.

If equipment has collected, please provide scan copy of cpe removal letter for further assistance.

In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company,

for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the

subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable

for all plans.

Pls call our ISP co -ordinator to return our device:-K PALANISAMY [protected]

We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery.

In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in.

Regards,
Customer Care
Tikona Digital Networks
================================================================================...⇄
15)21-jul-2013 i sent another mail,
================================================================================...⇄
Hi,

I had raised disconnection on 22-Jun-2013 and after that i had been asking you to collect Tikona Wibro equipments from my premises many times and still it is not being collected

your ISP co-ordinator whoever you had mentioned had called me on 12-jul-2013 and told he will be collecting the equipments on the same day, the next day i had called him and again on sunday (14-jul-2013) i had called but he is

reluctant to turn up.

19-jul-2013 another guy called me for collecting the equipments and the same story 20-jul-2013,21-jul-2013 i had called him but no response.

It is your responsibility to see to that that equipments are collected in time. It had been almost 1 month it is not collected and i will not be responsible anymore for the equipments for any delay/damage.

thanks,
Vijay.
================================================================================...⇄

16)24-jul-2013 i got another mail,
================================================================================...⇄
Dear Mr. VIJAY S,

We hereby confirm that services for your Account No.[protected] having User ID [protected] has been terminated as on Termination Date : 7/21/2013 12:03:32 PM

We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.

Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your

action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working

conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment,

under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.

Pls call our co- ordinator to retun our device :_K PALANISAMY[protected]


If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.

In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.

Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your

address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.

Your registered address according to our records is as below.

Name - VIJAY S
Address - NO.2, DHARMARAJA KOIL STREET, 1ST FLOOR, CAUVERY TEMPLE VIEW APT.,,
ALANDUR,
600016
CHENNAI


In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on [protected]@tikona.in

within 48 hours along with your User ID and registered mobile no.

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist

you.


Regards,
Customer Care
Tikona Digital Networks
================================================================================...⇄
17)25-jul-2013, i sent a mail

================================================================================...⇄
Hi,

Reg. my Account No.[protected], User ID [protected].
Please refer my below mail reg. collecting your installed equipments.

I had been calling your ISP co-ordinator many times for collecting the equipments but nobody turned up.
I am not going to call anymore your technician for collecting the equipments.
Do you guys think i don't have any other work apart from calling your technician.
To collect your equipments ask your person to fix an appointment with me and collect it.

I had sent a mail asking you guys to collect the equipments on the below dates,
24-jun-2013
29-jun-2103
14-jul-2013
17-jul-2013
21-jul-2013
25-jul-2013

But you are not responsible enough to collect the same.
I will not be responsible anymore for damage/delay of your equipments installed in my premises
Moreover i am going to vacate my house shortly which i had already informed you.

thanks,
Vijay.
================================================================================...⇄

On seeing this you can see that they are sending the same mails repeatedly for a month for no reasons making the Customer uncomfortable.

a)They are forcing me to call a guy or a fool whom they outsourced for collecting the equipments. Why should a customer call a guy who will not turn up, even then i did. This is the worst thing making the customer to call a

unknown fool to take the equipments.
b)They sent a mail before saying no dues paid, now they are saying the amount is to be calculated actaully this guys have to refund me for the non-usage period.
c)They are taking more than 1 month for disconnection but for connection they will take 2 hrs without address proof..
d)They send a mail to the customer blackmailing that equipments is not collected need to pay 1500.



As per their mail,

The activities are summarized against your Service Request Number 1-[protected], dated : 6/23/2013 09:42:29 AM

1) Resolution of issues or problem with your cooperation : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10

3) Suspension of account (last bill cycle) : Day 11 to Day 13

4) Payment of outstanding and return of equipments : Day 14 to Day 16

5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.

from 23/06/2013 + 16 days = 10-jul-2013 the equipments shouls have been collected, they will not collect the equipments and will send mails irritating the customer.


These guys are giving the worst service that any telecom company will give and if we disconnect they will call all nuisance.

Apart from these i made so many calls to the Customer Care to the toll-free which is not easily reachable and many times to their chargable number in Mumbai
i lost my amount paid to them
i lost many banking transactions beacuse of the worst service they had provided
i am totally stressed by these guys for which i need a compensation..

Do any of you want to have this services after seeing the complaint.

I need compensation for the following,

1)The Mental stress i had undergone
2)The amount for the non-usage
3)The charged for the calls i made, browsing center charges.
4)The Loss of pay waiting for them to collect their equipments.

Hi Sir/Madam,

This is Murugan Lakshmanan from chennai, I was a user of Tickno Digital network (user ID [protected]) for a couple of months in the year 2012, unfortunately it did not work in the month of July 2012 and same was reported to local tickona agent (who gave the connection ) but no one turned up for rectifying if and finally one person came on August 2012 and rectified, but by this time I had a negotiation on waiver of July 2012 charges and insisted that if I get such waiver I would continue the service further otherwise it is better to disconnect the service, but there was no reply from their side, so I moved to another service provider. Now I get frequent calls from Tickona’s Advocates saying that they will file case against me for nonpayment of monthly charges July 2012 and August which comes out to Rs 3474/-, actually I had opted for an unlimited plan with them and as per that plan I need to pay the rentals (Rs 699 PM) in advance which I had paid for the month of July 2012 ,(screen short of payment given below) and as I didn’t use the services for the month of July 2012 and August 2012 I did not pay the charges which again ideally I should not since no service was availed. As the company trying to treat me through legal action would request your kind interference to solve this issue.

Even after raising lots of complaint against Tikona, my problem didnt consider. I have lots of

connection correction request too, but Tikona is never able to provide a single day with average

service even. My list of complaints in the month of june 2013 and july 2013 are as follows:-

3-Jun-2013
1-[protected]-Talked to Ashvin, I was frustrated because internet was not working since a long time, i

asked to connect me with senior, he kept my call on hold for 20 min and then it disconnected. No call

back done.

25-Jun-2013
1-[protected]- talked to darshan...no resolution.


18Jun2013
1-[protected]

21Jun20013-still not working
1-[protected]-not working

22JUn2013-
1-[protected]-not working-server issue, not showing even logging screen.


25-Jun-2013
1-[protected]-Internet not working

27jun2013
Server disconnected
talk to TL/Manager-
1-[protected]
I talked to senior Vishaal, he commited issue will be resolved permanently, but there was no

resolution. I keep facing the issue, even next time i try to talk to him, but he respond through the

engineer that he is busy and will do the callback. But i never recieve a callback.

req no-1-[protected]-24 hour resolution time was given, but the problem was not resolved.

28Jun2013-
1-[protected]
server issue-such issue never resolved.


1-[protected]-service to recheck conitnuous and proper speed.

1-JUl-2013
[protected]internet not working
Rajesh ithape-senior didnt respond, he said he will callback because busy right now, but i didnt

receieve any callback from him. I waited more than 24 hour but no response.

I talked to Pradeep on 9Jul2013, the call got disconnected inbetween and no one response back. I had

to call again. I look like pradeep could not resolve the issue so he disconnected the call.
I also talked to Tushaar on the same day, he was very genuine and nice person, talked nicely and tried

to resolve my issue at his best. But after 2 days it again stopped working.


1-[protected]-In this request they response like engineer will be send. servier side issue exist too,

so they will try to resolve remotely.


1-[protected]-Internet not working


1-[protected]-engineer visit will be done to rectify issue.

1-[protected],
1-[protected]-req on 25Jun2013
1-[protected]-eng visit will be done to resolve the issue, but not done.

REquest for call from senior, to resolve the issue permanently
1-[protected]- But didnt recieve any call and even issue was also not resolved.

1-[protected]
-server issue requestion-escalation.

1-[protected]-AAnand also tried to resolve, but he was also could not resolve the issue permanently.

Rohit and Pradeep- Could not resolve the issue
1-[protected]

20-Jul-2013
Bhushan-1-[protected] and
1-[protected]- Still the issue is there.


waiver requestion:-

raise waiver on 27Jun2013- The request of waiver was for the duration - 15Jun to 25Jun. The Req no was

1-[protected]. But didnt receive any waiver in my June bill. Neither internet is working nor i am

getting any waiver.
Now planning to raise the waiver request from for july too.


Still facing lots of issues.

Ajay
[protected]

Tikona ID - [protected]


I got Tikona connection in Oct 2012 and since day one my connection had never worked continuously for more than 15 minutes. Even after making repeated calls to customare care dpt, the connectvity remained an issue. Frustrated with their service and connection I decided to stop making the payment in Jan 2013. With this i started getting N number of calls from Tikona pressurizing me to make the payments. I always told them to solve the issue and i will clear all the dues but they didnt solve the connectivity issue.

This kept on going for appx 3 mnths and then Tikona assured me that if I clear all the dues they will rectify the problem. Also they said they will be able to rectify the problem only if I pay the dues to them. Convinced with them, I decided to give them one more chance and cleared all the dues and they sent their technician one fine day to solve the connectivity issue. Technician changed the posittion of modem on mhy terrace and told me that i will never face this issue again but just after 3 hours of later the connection again stopped working. Instantly I raised complaint to them again and requested Tikona customer care to terminate the connection and not to generate any bill against my name as the connection never worked.

Awefuly, i get a message few days later that my tikona bill of 960 has been generated and i need to make the payment asap. Frustrated with this, I again called the customer care and told them how can they ask me to make the payment whne the connection not even worked for more than 3 hours? I again asked them to terminate the connection and give me a waiver. I got an answer that I need to drop a mail to tikona for connection termination and then department will analyse the case and give me a waiver if convinced. I dropped the mail and to them for termination clearly stating that I should not be making the payments as the connection never worked for me. Also, I activated the connection just to give one last chance to Tikona to solve the connectivity issue and not to generate another bill and harass me for making a payment for the connection which I could never use.

After few days, i got a call from another technicial that he is coming to deinstall the connection and take the model etc from my site. I agreed and he gave me an acknowledgment receipt that he has successfuly deinstalled model in good condition and that I dont need to pay any fine for that. I have the receipy with me now.

With all this i thought that I have gracefully exited from Tikona deal and opted for bsnl connection later.

Now after around 1 month, I got a call from one lady calling from Delhi number [protected] claiming to be calling frm Delhi Court from some PCR dpt and informed me that Tikona has filed a case against me that I have not made a due payment of Rs 2500. She told me that she wants to have my consent whether I want to go ahead and fight the case or I would like to settle the matter outside the court. I tried to explain to that lady that she has wrong information with her and i should not be making any payment to Tikona as per my emails and the modem collection that happened. But she insisted that she is not aware of all that and the case is with Delhi court not with Tikona anymore. She didnt even allow me to call tikona once and check on the matter and told me if i have to do the settlement on this matter then i will have to make the online payment right away else she will forward the case file to have a date of hearing on this matter. Also, As i m in bangalore, and the case is filed in Delhi, she scared me that i will have to keep visiting delhi and hire a lawyer etc and will be introuble if i go in this direction.

Obviously i cannot afford to keeo travelling to delhi for hearings so I had no choice but to make the payment online right away and i did that. She took the transaction Id from me and said if transaction is succesfull then this case will be closed here itself.

After this call i tried to call on the same number from which i got a call and it says that the number is not in service. I called Tikona people aftr that and told them that how can they file a forge case against my name even though I have cleared the matter with them and have the proofs as well.But the shame less people told me that if i have the proof i should scan and mail it to them then their backend team will analyse the matter. In reply i told them that as I have all the proofs with me and Tikona has harassed and cheated me by taking the Delhi court route so inreturn I am also going toconsumer court with all the proofs else they need to tell me how and when will they pay me back my 2500/-. But the shameless creatures in Tikona kept on pressing me to send them the proofs inorder to procees in this matter. Well, as i know that i have not done any thing wrong in this entire deal and have the proofs with me of all the device de installation etc, I will go to consumer courte and media and Police to take an action and get this fraud company shut down asap. These buggers are cheating people by using fake numbers and agencies to loot money which they should never get from consumers.

My advice to people PLZ STOP USING TIKONA and come out of this fraud circle. They are frauds, Cheats, Thugs and will harass you for your hard earned money.

Varun
Tikona ID - [protected]

I got Tikona connection in Oct 2012 and since day one my connection had never worked continuously for more than 15 minutes. Even after making repeated calls to customare care dpt, the connectvity remained an issue. Frustrated with their service and connection I decided to stop making the payment in Jan 2013. With this i started getting N number of calls from Tikona pressurizing me to make the payments. I always told them to solve the issue and i will clear all the dues but they didnt solve the connectivity issue.

This kept on going for appx 3 mnths and then Tikona assured me that if I clear all the dues they will rectify the problem. Also they said they will be able to rectify the problem only if I pay the dues to them. Convinced with them, I decided to give them one more chance and cleared all the dues and they sent their technician one fine day to solve the connectivity issue. Technician changed the posittion of modem on mhy terrace and told me that i will never face this issue again but just after 3 hours of later the connection again stopped working. Instantly I raised complaint to them again and requested Tikona customer care to terminate the connection and not to generate any bill against my name as the connection never worked.

Awefuly, i get a message few days later that my tikona bill of 960 has been generated and i need to make the payment asap. Frustrated with this, I again called the customer care and told them how can they ask me to make the payment whne the connection not even worked for more than 3 hours? I again asked them to terminate the connection and give me a waiver. I got an answer that I need to drop a mail to tikona for connection termination and then department will analyse the case and give me a waiver if convinced. I dropped the mail and to them for termination clearly stating that I should not be making the payments as the connection never worked for me. Also, I activated the connection just to give one last chance to Tikona to solve the connectivity issue and not to generate another bill and harass me for making a payment for the connection which I could never use.

After few days, i got a call from another technicial that he is coming to deinstall the connection and take the model etc from my site. I agreed and he gave me an acknowledgment receipt that he has successfuly deinstalled model in good condition and that I dont need to pay any fine for that. I have the receipy with me now.

With all this i thought that I have gracefully exited from Tikona deal and opted for bsnl connection later.

Now after around 1 month, I got a call from one lady calling from Delhi number [protected] claiming to be calling frm Delhi Court from some PCR dpt and informed me that Tikona has filed a case against me that I have not made a due payment of Rs 2500. She told me that she wants to have my consent whether I want to go ahead and fight the case or I would like to settle the matter outside the court. I tried to explain to that lady that she has wrong information with her and i should not be making any payment to Tikona as per my emails and the modem collection that happened. But she insisted that she is not aware of all that and the case is with Delhi court not with Tikona anymore. She didnt even allow me to call tikona once and check on the matter and told me if i have to do the settlement on this matter then i will have to make the online payment right away else she will forward the case file to have a date of hearing on this matter. Also, As i m in bangalore, and the case is filed in Delhi, she scared me that i will have to keep visiting delhi and hire a lawyer etc and will be introuble if i go in this direction.

Obviously i cannot afford to keeo travelling to delhi for hearings so I had no choice but to make the payment online right away and i did that. She took the transaction Id from me and said if transaction is succesfull then this case will be closed here itself.

After this call i tried to call on the same number from which i got a call and it says that the number is not in service. I called Tikona people aftr that and told them that how can they file a forge case against my name even though I have cleared the matter with them and have the proofs as well.But the shame less people told me that if i have the proof i should scan and mail it to them then their backend team will analyse the matter. In reply i told them that as I have all the proofs with me and Tikona has harassed and cheated me by taking the Delhi court route so inreturn I am also going toconsumer court with all the proofs else they need to tell me how and when will they pay me back my 2500/-. But the shameless creatures in Tikona kept on pressing me to send them the proofs inorder to procees in this matter. Well, as i know that i have not done any thing wrong in this entire deal and have the proofs with me of all the device de installation etc, I will go to consumer courte and media and Police to take an action and get this fraud company shut down asap. These buggers are cheating people by using fake numbers and agencies to loot money which they should never get from consumers.

My advice to people PLZ STOP USING TIKONA and come out of this fraud circle. They are frauds, Cheats, Thugs and will harass you for your hard earned money.

Varun
Tikona ID - [protected]

Hello this is to let you know that i had discontinued tikona internet connection long time back..... Still they had billed me ---- I told them about this several times but in vain, Still they used to send bills.

Now today after few months i got a call from this phone no -- Some tripathi (who said he is a lawyer ...but hardly could pronounce my name and speak english) said he is going to file FIR in pune High court ...

Here is that persons phone no: [protected] (some tripathi)

He said he is going to file FIR in pune and in 30 minutes police will come and collect me!!! ..... Its now more than 30 minutes ---- i am not afraid of anyone because i am right!

I said you TIKONA - you are treating you customers like this (who stayed with you for more than years) -- Its your department which was sending bills without any usage again and again and i am not going to pay the bill for the connection i havent used!!...

Stop harassing me!!....ok First learn to treat your customer well ok!!



Regards
somdutt

My user id: [protected]

To give a brief, I had got Tikona connection in the month of June 2013. And since day one I have launched complains regarding the technical issues. As Tikona team was unable to resolve the issues in my area, I had decided to disconnect the service with the refund been promised. Tikona said that the money will be refunded within 20 days!

The disconnection was done soon (disconnected the service 1month since I got it), but there was no news regarding the refund. I have returned every equipment that was provided by the company. I have been launching complains regarding refund for 3 weeks now. I have never got any proper response from the team regarding refund. The only response I got was that the money will not be refunded. The same team had said that the money will be refunded within 20 days once the equipments have been returned. I have called Tikona support team almost every day! But it was of no use. I was only wasting my money on call this FRAUD and USELESS company!

NEVER OPT FOR TIKONA BROADBAND SERVICE. THE COMPANY SHOULD BE CLOSED DOWN!

Hi Sir/Madam,

Greetings...!

This complaint is regarding Internet Service Provider ( Tikona ). I didn't pay the respective utility bill for couple of months due to non satisfaction of the service and the same has been informed to ISP(Tikona) for couple of times and even i got the complaint ID's, but the respective concern has not yet been resolved. Due to this i didn't pay the bill.

From past few days i am getting calls and Demand Notice from respective(tikona) person stating that i have to pay the bills at any cost else the issue will be redirected to the Delhi High Court.

Below are the Advocate numbers from whom i am getting calls.
[protected]
[protected]

Requesting you to give your kind suggestions,

Thanks for taking your precious time for reading the info.

HI
I got a harassing call on behalf of tikona from [protected] nbr to pay Rs 1752 in an Hr else case is filled againt me in Delhi court or even worst can be done againt me. I've already request to disconnect my connection on 18Mar13 and if tikona wants to check they can easily verify it that no usage on my acc on/ after 18Mar13 and also verify that I've paid for internet service 6Apr'13.
Few days before i found that they are still generating the bills and now coming on such a cheap activity to make such calls.
I'll not pay a single Rs to anyone becasue I've already paid non used amount. I've registered compaint on Tikona website also but no update from there end.
I think tikona need to pay the refund amount to me for the service which I've not used.
Tikona ID: [protected]

Regards
Nitin Agrawal

I got a call from[protected] saying i am advocate calling from Delhi and i am filling case against you on behalf of Tikona. I am sure this is some kind of department or you can say fraud run by tikona network provider as i have seen multiple cases on this forum only. Would request you please check in details like number registered on whose name, Whose is calling etc. And penalize them with heavy amount. Please find below the details.

I was using the Tikona internet service.I was using the 4 months unlimited plan, Where i had lot problem with the connection. Many of my client websites were not opening at all. Also I was not able to send emails. They were taking lot of time to rectify the issues. Which made me to fed up and stopped using it.

Now the advocate is demanding 60000/- Rs for using Tikona Connection. Also they are harassing me that they will put me to Jail if I am not paying that much money.

Tikona is one of worst internet service provider company, I think it is less of ISP and more of collection agent. I think tikona reallly should switch it market segment from ISP to money collection agent, that to in fradualent ways. I was a tikona user for 5 months (iser id - [protected]) in pune. Service quality and speed during these month were not upto mark. When i requested for relocation on 6th of May 2013, after three days their local technician told me that their service is not available in new location, so I called and mailed tikona about my disconnection request. It seems like they accepted my request with one term, that is tikona will keep generating bill for this id. Since, I made request for disconnection on 9th May 2013 and after confirming with more than 5 customer executives I made my full payment completing my billing cycle till 15th of May, but tikona still sending me bills and asking payment for same. It seems like after taking money for 6 extra days, tikona is still hungry for more money. Their customer care executives also talk in very foul language and the company seems more interested in ransom money rather than providing service to its customer.Its been two months they are generating my bills and asking money for no service. I also called their customer care & local technician so many times for collection of hardware but it seems like they are not interested in collecting their hardware and everytime they are asking payment. Now, tikona executives is asking me to pay bill because they say its their company policy.

I request all of reader to please not go for tikona as their service is in pathetic state and those who are its existing customer, please go for disconnection asap with full and final settlement clealy given by company otherwise you will all face same problem as mine. I think I made one of biggest mistake of my life by becoming tikona customer even after so many negative reviews. Just to save 100rs pm, now fighting with tikona executive has become a part of my daily routine.

i have stop my tikkon broadband service since last 1 year but they unnecessary claim the charges i have paid Rs. 1500 for the modem which they have claim now they charge again unnecessary charges. i have stopped my services and clear all my unpaid bill and also i have details of paying bills. please help me to overcome this problem. they harassing and sending threating mails.
my tikona number is :[protected]

Dear Supporters

i have taken tikona internet a 2 years ago, now i given deactivation request on february , i pad all my used bill on february month , there is no any maount from side, then after they are sending me bill everymonth, at present they send me around 2800 rupess, which is bad, there is no use from my side, i have converasaton mail which indictes there is paid my last amount bill.

please help to close this query.
my Tikona user id : [protected]
mail : [protected]@yahoo.com

Hi,

I am shahul Hamed. I am User of Tkona ID is [protected]. Before starting their service they told me to pay an Advance amount of Rs1500. I paid it. And I had used their services for around 1 year. Very worst service i ever found in Internet Service Provider. If any problem they won't listen. They are very much interested in collecting bill than service. I disconnected their on Feb. But i already informed them disconnect but they send me an bill on March 2013 but i had not utilized their service. I told them to deduct from my advance amount of Rs 1500 and give me the balance. They doesn't listen to me. Now i received a call from a person he told me he is calling from Delhi High court (timing is 6/7/2013 @ 2.30pm) He told me that before he file a case pay the bill. He is warning me. This is wat happened. Please help me out friends.