Tikona Digital Networks Complaints & Reviews

I have a Tikona connection, user ID [protected]. The internet services are either not available or at a VERY POOR speed since 05 oct. I have been complaining at the Tikona customer care since 05 October, Almost everyday. In past 4 days, I have called up on a daily basis to complain about the same. I have requested, scolded, screamed, done every possible effort for the resolution of this issue. The moment I talk to an executive, they first...

Mr. Nair,

My name is Abhishek Sood and my customer id. is [protected], I am facing connectivity issues from atleast 3 to 4 months, keeping in mind the monsoon season I never complained untill 9th of September 2013, but as the monsoon got over the problem still persisted and therefore I was forced to complain about the same. Since then I have been constantly tortured by Tikona. I even sent you an email on September 4, 2013,...

i am using tikona broadband since 2mnths. since 5days i am not able to access internet.' multiple times i have called them but there is no responce fom them. they just say that it will cme today, it will come tommorow. i am fed up of there answer... they have very poor service. my service id is... [protected]...

I had taken Tikona Internet connection just a week back and till today I have been just calling the Customer care number every alternate days for the Poor connectivity and slow internet. Whenever I call the Customer care they promise to get it resolved in another 24 hours. I have Hardly used the internet as it was harldy working since the day I have got a connection. I am demanding a refund of all the money that I have paid to Tikona...

Hi, I was using tikona service with 6 month advance payment plan including static IP. Due to disconnection of service issues i called your technical person. He visited my site and told me "You tower is not coming in range due to new constructions between my dp and you tower" So he advised me to Raise cancellation request and assured me they will process remaining refund. Thought it is only 1 month i used service after renewing...

I was a customer of Tikona Broadband services(UserID- [protected]), but due to Suspended My Connection before the due date (i.e., on Bill generated date

6/6/2013). They Sent me a Bill of Rs.2198.55 for 6 months connection. Actually i reactivated Connection on 17/03/2013 after clearance of my bill payment.

After that i didn't used the Internet due to Low Bandwidth Signal in our area. I have raised no.of...

Hello, I was a previous customer of Tikona broadband [protected]. I have sent an email to Tikona requesting to deactivate my account in the month of January 2012 after numerous requests on phone to discontinue my services. Today, i have received a call from [protected] (who claims to be a sub inspector Devraj Singh, later tracked as “Airtel Adv” from Rajasthan) who said that i have to pay a bill of Rs.7743 immediately as an FIR has been...

TIKONA IS A NET SERVICE PROVIDER AND I AM ONE OF ITS CUSTOMER. I HAVE BEEN FACING PROBLEM TO SURF INTERNET FOR PAST 3 - 4 MONTHS, INSPITE OF REGULAR COMPLAINT LOGGING TO THERI CUSTOMER SUPPORT DESK AND EVEN TO THEIR HED Mr, J NAIR. EVERY TIME THEY PROVIDE A COMPLAINT NO. AND ASSURE ME TO PERMANENTLY RESOLVE THE ISSUE, BUT TILL DATE SOLUTION DID NOT TURN OUT. TODAY (29.SE.2013) I AGAIN REGISTERED A COMPLAINT (C.N. = 1-[protected], CCE =...

Hi, I took the tikona connection on 07/22/2012 and paid 2300/- The guy who got the form told me that there will be a refund on 1000/- on disconnection. I disconnected my connection on 03/19/2013 and asked for a final bill. They said I should pay 1200/- I asked for details why they were charging so much, so they sent me another bill with Rs. 897.12/- amount. I told them that they should refund me 1000/- and hence they should pay me...

I used Tikona with User ID [protected]. The guy who provided the connection took an advance amount of 1600 ( Reciept with me) and i was told about a refund of it at the time of disconnection. I used the service and was good initially. It turned out to be a nightmare soon and it was like almost daily i had to call them for Service Restoration. But was of no use. No one turned up to My place to resolve connectivity Issue. So i discontinued...

This is in reference to the user id: [protected]. The connection was terminated on 14/3/12, i have received the confirmation docket Number is : 1-[protected] and the representative had come and collected the device which was provided to me with the connection. Yet earlier also a case was filed and it was settled because the fault is of the company, but today again i have received a call from the advocate informing me that the company has...

Hi Team, We have taken the 2MB/s speed plan but since last 3 weeks we are facing low speed issue and the speed is so slow that even google page takes long time to open. We have lodged many complaint regarding this connectivity and speed but none of the complaint were resolved properly. Most of the time customer care executive are not responding properly and customer care service is worst as they are not at all supportive. Can you...

I was using a Tikona Broadband service while I was in Mumbai till 30th Aug'13 and given a request for disconnection since i was moving out of Mumbai. When I moved out from Mumbai, i still used to get the monthly bills and then i had to call Tikona CC to explain that I am not using this service anymore and why am i still getting bills and they assured me that I'll not getting bills from next months. However, the trend continues to...

Hi Everyone, Its really very tedious to get a simple referal bonus. If i have forwarded the detail from internet then what is the issue with Tikona process, why these people cannot maintain referal record. They never give referal bonus. I raised complaint so many times but each time they keep asking stupid question for confirming my referal. When i have already provided details on internet then why they ask for confirmation again. This shows...

Hi, My User Id is "[protected]". I have been facing slow internet connection for the past 1 month. I have raised several complaints. I have called customer support twice or thrice in a week and also sent emails to customer support and the manager of contact center operations. I have also raised a complaint about slow internet connection when I connect to VPN. An Engineer came that time and checked the signal in the device...

My ID is [protected]. I've become tired of calling customer care from more than two weeks everyday. It takes nearly 1 hour to connect to their executive. You have to wait 15 minutes to connect then they transfers call to their upper executive and another 15 minutes, these people talk like they were in deep sleep and you disturbed them by waking them up. They are sending their technician from last two weeks its more than 15 days may be...

Dear Sir / Madam,

I, Mahesh M Mane, having tikona user id [protected] for tariff plan name ‘abcb 499’. My last full payment of Rs.550 on date 6-6-2012 to disconnect internet services having case id 1-[protected]. Herewith I have attached copies of bill raised from tikon and payment made from my end.

Hi
j.Nair
today I call ur customer care 1-[protected] new case id
My last...

I was a PRE-PAID Tikona broadband user having User ID [protected] ( Billing Account Number[protected], Plan- ADULH512K) During 13.04.2013 to 24.05.2013, there was no service provided by TIKONA, even after repeated follow-ups (I sent mails on 17.04.2013,23.04.2013- for deputing Engineer/ technician); no action taken by TIKONA. I was unable to get the connection(limited or no connectivity issue) from TIKONA frequently and contacted the TIKONA...

i have disconnected my internet about 3 months ago and asked them to collect the router and stopped using the connection and suddenly i get a bill of 3 months i didnt use and a legal notice for aprox 4800 . then on inquiry i come to know i havent used the connection from 14 june and have paid till 15th june. now due to the harrasment i will be posting about your bad service everywhere my account number is [protected] my bill realted ref number...

Hello, This is Irfan and my user ID is [protected]. Its been over a month I am following up with number of your so called "technical executives" for this issue and all I've got is disappointment and careless behaviour. I've reported this issue many times over phone and emails, but I don't see anyone there who is working or even care to look at this issue. Here are some of the complaint number I filed and ALL of...