[Resolved] Tikona Digital Networks / Tikona Secured Wireless Broadband Services — Installation Not Done | |||
I am highly dissatisfied withe thee service from Tikona Digital Network. I had subscribed thee broadband service wide SRF Number [protected] on 28the April 2012. I have been approaching thee customer service for last 3 weeks. The installation has not been done. I am highly disappointed by thee various customer service representatives and also installation engineer inability to respect my timings. I am working for a respected company theerefore I have to be in office and attend to thee company needs. I had instructed thee company to do installation before 10 am or on my weekends which is Saturday or Sunday. Rs. 1300/- paid by cash wide receipt:[protected]. Neitheer installation nor any respectable company representative has approached me. I had also demanded refund of thee amount paid but thee company. Kindly let me know thee next steps in theis regard. Thanks & Regards, Randeep Singh Kang Hand phone:-[protected] Email: kang.[protected]@gmail.com Was this information helpful? | |||
Nov 24, 2016 Complaint marked as Resolved Verified Support May 25, 2012 Tikona Digital Networks Customer Care's response Hello Sir We thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank You, Tikona Services Verified Support Jun 01, 2012 Tikona Digital Networks Customer Care's response Dear CustomerWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, area at which customer wants connection comes under non-feasible area. Hence we have terminated your account and processed for Refund. Refund cheque will be couriered at your registered address within 30 working days. User Id:- [protected] and Name:- RANDEEP KANG Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you. Regards, Tikona Services | |||
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Tikona Digital Networks — Broadband Installation
I have paid Rs. 1850 to Tikona for the Broadband connection on 8th June, they have done the installation on 13th of June, it was install but it was not working after that they are giving me assurance everyday that it will work today....it will work today....but that today has not come till yet.Everybody in Tikona saying lie, sales person(Bhupender Yadav), Technical person, customer care, also their nodel officer service is so carped, they don't have any problem if customer is suffering with any problem.
I think nodel office service is dummy.
I am loosing my lacs of Rs. business due to this problem because everyday i am thinking that it will be done today and will start my work from today onwards....
Can you please help in this matter.. i don't know what to do but i am very frustrated with that..