Tikona Digital Networks Complaints & Reviews

because of Tikona 's pathetic service i had requested them to cut my connection one month before only and after that i didn't use their service as well. I paid the rest (due) amount as well and and the time of paying of due bill i had requested to cut their connection and i filled one form for the same. Still today they again sent the bill without using their service.Please help me, I don't know where to go and complain.


Name: Deepak Burnwal
Occupation: software engineer
Residence of living: BTM 2nd stage, 16th mail, 10th A cross, Bangalore , karnataka- 560076
Mob: [protected]

Sir
This is very sorry to inform you that in a democratic country which is running over best governance, some others are freely cheating people.
This company named TIKONA BROADBAND NETWORK contacted me for broadband connection. After couple of days 2 executives came to my door and said we will install broadband with in couple of days but for that u need to pay INR 1500 CASH . After few days i called them Mr ANIL who came to my house picked and said that sry sir we can't install because you are not in our green zone, but don't worry your connection charge Rs1200 will be sent back to your address through check and Rs300 that was over charge billing unknowingly will be refunded tomorrow .... but the word's looking true that "TOMORROW NEVER COMES" they are still spinning me around and no any coin is received by me till now. All i want with you that take some strict action over them and stop this FRAUD COMPANY.
BELONGING Persons with their NAME and CONTACT NUMBER:
ANIL (Executive) - [protected]
AVZAL (Area Manager) - [protected],[protected]
and TIKONA CARE - [protected]
Connection Application Number- [protected]

I have account of tikona broadband and i want to close my account due to improper services.
I try all my best to aware them to close my account.
I send them so many mails...................
I make so many calls.......................
Finally I submit return request to their employee.





But there is no response .................
they are expecting to generate more...

The biggest mistake i have done in
my life was to take this connection by
disconnectiong an Airtel connection.

The service & the attitude of the staff is
apooling and pathetic.

Let me tell you,where i coming from
i was promised a WIFI Connection with a
monthly rentalof rs 75/ by one of your sales
rep named Om Prakash @ ([protected]) &
also promised that that first bill will be adjusted
and i dont have to pay for the first month.

After a week i was send a bill of 3000/ including
the WIFI deposit for 1500/ and i disputed with one
of your supervisors named Rahul who agreed to give
me monthly rental for rs 75/ asi wanted to disconnect
the connection on the same day.

Since then the actual struggle started with numerous escalations
& numerous calls,its been 4 months and nothing been sorted
out yet and i was never send a correct the bill as a result of that
i have never paid the bill.

on 22.03.12 i have paid 2100/ to one of your collections exec named nagraj,who promised to activate the connection and which is not done yet

Regards

Rajnikant verma

mob - [protected]

user name - [protected]

I had taken a tikona connection in February 2012 and had paid the marketing agent a sum of Rs 2100 for the connection and the modem. However, the technician called up the next day to inform me that the connection would not be installed since the apartment in which I was residing would not intercept the signals properly. When I called Tikona to inform them of this development, they promised me to refund the amount within 30 working days and it has been 2 months since that day and they have not paid us anything and only promise to refund the money via a cheque. They deliberately try to divert the topic by saying that the cheque due to us was routed back to Mumbai since there was nobody on our side to receive the cheque. I find this extremely unprofessional and suspicious on their part and it has caused a harassment to my friends and I since a subtantial amount is blocked unnecessarily. Please redress the situation.

I had a Tikona connection # [protected] facilitated by Mr Rahul - Mobile No. [protected] on behalf of Tikona. It was working fine for 3-4 months when one day I found that RWA of my society has removed the Tikona access point from my building. I informed the same to Tikona and was given complaint no. 1-[protected] (23/02). However, after several followups, I got to know that the connection is not being suspended as they always mis-understand my problem or dis-connect my phone.

I called the sales person Rahul and he told me he was aware of the issue so he can help.

He offered me to take a fresh connection in the name of my wife and pay another Rs 1300 to him (whereas the outstanding of my previous bill was Rs 624 only for January). I agreed and on 29th February I got another connection [protected]. He told me NOT to pay the last bills in conenction no. [protected] as he is recovering the instruments and confirming disconnections due to interrupted service (I've the receipt of Rs 1300 paid to him).

However, this never worked, the internet was too slow or frequently disconnecting. When I called Rahul again, he refused to help and told me to call #[protected] and get help from customer care.. The story started again.. and this time I sent emails for conformation on disconnection. This time, I was given multiple request ids everytime I called or dropped email:

for ex:

1-[protected]
1-[protected]

This is the email I got from them:

[protected][protected]
Dear Ms. <my wife's name>,

Greetings from Tikona!

This is with reference to your below mentioned request. We regret the inconvenience caused to you.

We would like to inform you that, your disconnection request is in progress and has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Victor.P.C
Tikona Care
W: www.tikona.in
[protected][protected][protected]

However, till date, I'm receiving SMS from Tikona to pay bills or calls from their recovery agents. Please help me, I've over paid them and still facing harassment for service not provided to me, I don't want the money but atleast they should not call me.

Thanks
Jatin

Dear Tikona !!!
I tried to contact you through different channel But now you people forced me to publish it in public foroum
Your Agent (name not remember but his mobile number is - [protected]) did wrong promise with me. I am using Tikona Internet service since September 2011.I requested to Tikona to disconnect my service immediately on January 21, 2012 but now it is 19 March and they still not disconnected my service in these 2 months.
Please answer these question :
1. Why your agent (name not remember but his mobile number is - [protected]) committed that Plan Name: BB449 is available in Rs. 250 / per month ?? and also he committed that if my service will slow then he will give me user ID and password of other customers so I can access Good internet always.
2..Why my service is continue if I told you to disconnect ?
3.. I got a mail from Dinesh Kadam Tikona Care where he stated that disconnection will take maximum 45 days , but why your promises is crossing limit ?
4. Why you people harassing me mentally ?
5. Why I have to pay bill if I don't want to use your services and already requested for disconnection 2 months before ?
6. Why not I must break your wireless equipment (which you installed in my house) because of anger and mental harassment by you people ?
7. How long time you people still need to disconnect my services ?
8. Why not I must file a case in Consumer Court and appeal for reimbursement ??

Please look some email communication with Tikona copied directly from my email

With Regards
Gautam Kashyap
Service ID : [protected]
"Docket number 1-[protected]"
Mob number :- Eight zero one seven one eight five seven zero nine

Gautam Kashyap
7:26 PM (34 minutes ago)

to s.nair, Customercare
To
Mr. Sunil Nair
Designation - Head - Customer Service Quality

Dear Sir, !!!!
Approx. 2 months ago I requested to Tikona care via Phone and Email regarding disconnection of my service but didn't got solution.
Finally I decided to inform you regarding my issues.
I received an email by Tikona where mentioned a "Docket number 1-[protected]" and said that it will take 45 days for disconnection. I am waiting for a long time and I don't want to wait more. It's a kind of mental harassment for me. I am not getting any kind of reply regarding my request. Many time I tried to contact via email as well Phone to Tikona care regarding my request, but overall I am not getting any positive response.

I request you please take necessary action and please please disconnect my service immediately.
Thank you in advance.

Detail about my Account
Plan Name: BB449
Service ID [protected]

Address
GAUTAM KASHYAP
19, Mandir Road, Dumdum Cant 19,
Mandir Road, Dumdum Cant Dum Dum
KOLKATA
700028, India
Billing Account Number:[protected]

2012/3/12 Gautam Kashyap <[protected]@gmail.com>
Respected Sir !!!
Tikona Care

More then 50 days ago I informed to Tikona Care (over phone as well through Email) about to Stop my Internet service immediately .
Mr. Dinesh Kadam , Tikona Care respond me through email on 23 January 2012, that it will take about 45 days.
he provided me "Docket Number 1-[protected]" regarding my request.

Now it is already crossing your limit of 45 days . May I ask you when my service is going to be disconnect ?
Plz take immediate and necessary action on my request , as I already waited long and don't want to wait for a long....


Thank You !!!


On 23 January 2012 13:25, Customercare <[protected]@tikona.in> wrote:
Dear Mr. Kashyap,

Greetings from Tikona!

This is with reference to your below mentioned request. We regret the inconvenience caused to you.

We would like to inform that, the disconnection request has been forwarded to the concerned department for necessary action. They will be in touch with you.

Your Docket Number is 1-[protected]. Kindly retain this for reference purpose.

In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Dinesh Kadam
Tikona Care
W: www.tikona.in


________________________________________
From: [protected]@gmail.com [[protected]@gmail.com]
Sent: Saturday, January 21, 2012 7:58 PM
To: Customercare
Subject: Stop my Internet service Immediately-GAUTAM KASHYAP-[protected]

Dear Tikona !!!

I don't want to use Tikona Internet Service after closing date of my A/C of this month. Please Stop my service immediately as soon as possible and inform me.about my billing info and other details.

Detail about my Account
Plan Name: BB449
Service ID [protected]
Billing Account Number:[protected]
Registered mobile Number : [protected]
Registered Email: [protected]@gmail.com


Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.


--
With Regards:-
Gautam Kashyap / Гаутам Кашяп

i took a tikona broadband connection on 25th of dec. 2011. after 2-3 days it started giving some login problems like it takes 15-20 minutes to log me in. when i was tired of this problem, called Tikona Care and requested for disconeection & settle my refund/payments on 13th Jan 12. but those guys closed my request without any action. on 31st Jan 12 they called me for the payment, then i told them the problem and again requested them to disconnect my connection with ref. no. 1-[protected] or just solve the problem and wave of my unused period bill amount and i'll continue with it. but again those guys closed my request without any action and generated 2nd bill ans calling me again and again for the payment. they are saying that if i'll not pay the bill they'll send me the court notice/challan and i'll have to face problem. tell me guys... is it fare????

Hi,

I ordered for a Tikona WIFI connection on the December 2011. The Sales Executive who came at my residence offered me a Plan that was not explained to me properly.
I Paid 1157 as the Booking charge, However when the engineer from the HO came at my residence to install this WIFI connection he demanded for more RS.1500. i was dissatisfied by this and as a result i returned their product.
I was told that i will be getting the refund amount of RS. 1157 with in 15 Business days, its more than 2 months now but i havnt recieved the payment from Tikona WIFI.
the Sales Exe. wont answer my calls and the Call center of the Tikona Helpline is unable to help me on this issue.

I hope this Helps to get my refund.

Dear Sir

Mr. Sunil Nair
Designation - Head - Customer Service Quality
2nd Floor, 'Corpora', L.B.S. Marg,
Bhandup (West),
Mumbai - 400 078.
Fax no:[protected]
Email: s.[protected]@tikona.in


----- Forwarded Message -----
From: Space Soft System <[protected]@yahoo.com>
To: "[protected]@tikona.in" <[protected]@tikona.in>
Cc: "s.[protected]@tikona.in" <s.[protected]@tikona.in>
Sent: Wednesday, 29 February 2012 9:01 AM
Subject: close my conection Plz [protected]

Dear Sir / madam

My ID is [protected] , Sunil Kumar - Indore

plz close your Internet connection because

1. lst time we deposit Amount Rs 555 but its not update in yours account
2. no any cash voucher services provider in Indore or u have no any information about your services providers
3. At 12 AM ( Night ) To 7 AM ( Morning ) your Serves is very poor
4. we r daily login 11 PM To 7 PM but in this time your your technical department close Tower , Why ( Check My Complaint )
5. No Body Tikona marketing / Collection person Come at my home / office for revived my due Bill , [protected] its shalini from INDORE TIKONA
6. as per my second last complaint your Tikona officer say to me if we r not able to provide good service, your 2 month bill is Free Rs 666

So I hope u will close my Internet connection very soon
Thanks

My ID is [protected] , Sunil Kumar - Indore

Plz Check My Complaint No.

[protected] sarfraj 201289 )

1-[protected] (************ ********** )


1-[protected] ( sukshit 16102 )

i will wait my new inv after all sentimental Rs 666.00 , I hope u r send me this inv before 31.03.2012

Applied for internet connection on 25the dec and it got installed on 30the decm, and after 2-3 days it stopped working , logged thee complain in tikona customer care .. engg DEEPAK [protected] visited , As per Him theis is a fake connection , No proper network available, frequent disconnection issue will always be theere ..

theen i have received n nos of calls from tikona for thee whole jan monthe i asked theem for cancellation but no action has been taken .. theen i have mailed theem also for cancellation and after 3 nos of reminders .. theey replied theat cancellation done on 16the feb ...

but still i m getting reminders sms and email for thee bill where as i haven't used thee connection .

Please help to resolve theis issue as i have paid 1200rs for thee connection and now getting monthely bills also. which is not at all acceptable....i want full reimbursement of thee payment.which i have paid at thee time of taking connection as its not working since i have taken it..


Regards
Neha

Dear Sir/Madam,

This is regarding the removal of internet connection. I started my mail for the same from 17 Jan 2012, but they i had not responded properly. After many mails i had removed the connection and kept aside and i mailed. After some days one of the representative from TIKONE care came colllect the set box of internet and amount also i paid.

But after the taken the kit they have again sent me bill i don't no. why this private company like TIKONA will do fraud things.

Please help me in this regard.

I have previous many mails i had sent through gmail

Regards

It is to inform you that i have been fraud by the Tikona's employee in Meerut.
Empolyee Name : Ashvani [Mob- [protected], [protected]]

My name is Lalit Kumar (304, Purwa Shekh Lal, Besides Subhash Nagar, Meerut.) I have applied for Tikona Broadband at my home through employee name, Ashvani. He said that he will apply Tikona 799(unlimited) plan at my home, with the speed of 2mbps till 6gb and after that 1mbps.
On the day of applying that plan he gave me MTS Mblaze, and said that Tikona has a tie up with MTS. And said connection's speed matters to
you not the connection name. And said it has more speed than the Tikona Network. And on using the MTS Mblaze after 6gb of speed it gaves me 18-20kbps as the direct download speed. He Fraud me in connection plan, company name and didn't even gave the bill for MTS MBlaze.


Regards,
Lalit Kumar (Consumer)
([protected], [protected])

Hello Sir,
We applied for new connection, we paid 1500rs on[protected] and they told us that in 3 working day you'll get connection but still we didnt get connection,from Tikona guys come but the said extra 750rs, they charging extra money for switch and wire but when we called tikona customer care they said that the cost is included in first subscription charge(or installation charge which is 1500rs).
Tikona sales representative Mr. Raju N. P. Sales executive Id[protected] contact no- [protected] resident of bangalore university quarters took extra 1500rs for providing wifi router but he is still not in touch with us and not receiving our calls.

if you come across these people please do not take such action of paying any money to them and Tikona official management must take some action against them.

Name- Prakash kumar singh
my application no is [protected] and mobile no- [protected]/[protected].
Add-Nagarbhavi circle opposite Ambedkar college bangalore, 560056

Addressed Mainly To Senior Executives:

User ID: [protected]

Dear Sir,

I had put a request on Thursday, 16th February 2012 for relocation of installation address. I had put this request through mail, as well as phone (Ref.# [protected]). I was told that this would be done in 3 business working days.

After repeated followup phone calls EVERY day, I have seen not even 1% progress or response on this issue. It has now been more than 15 days past the 3rd working day after 16th.

This e-mail is not a follow-up of the issue but to mention that since I have not been able to access internet since over 2 weeks now, I will not be paying my pending bill (Jan-Feb) until the following has been agreed upon-

1. I shall not be asked to pay Rs.250 for relocation.

2. Amount from 22nd February 2012 (day after the 3rd business working day) upto the date the connection gets installed and is working, will be waived off from the subsequent bill.

3. The bills generated since the past few months have a pending amount of approximately Rs.400. This amount was waived off somewhere in August-September (the rest was paid and there were actually no dues remaining) but has not been cleared from your billing system. This should be cleared from your system and made Rs.0. I have email records also of the same which I have sent to many Tikona personnel in the past already.

Until the above points are not agreed upon, I will not pay the pending bill. I am not sitting here with no work just calling Tikona everyday. This kind of service is not acceptable. I have not been able to access mails or do any work at all because of Tikona. This is worth much more than the compensation I have asked for.

You can call me on [protected] or [protected] to discuss the issue. I would speak only to a Senior Executive.

Oh and please remind you engineers to install the connection whenever they get free time.

Awaiting kind response.

Thanks and Regards

Dear Sir, I am Nagendra Kumar from Ghaziabad. Sir I have subscribed for a Tikona broadband connection on 11 Feb20012 at 10:46 am by online mode on their website www.tikona.in and also made the payment for the above subscription online i.e., on their website (Rs 1157, through my citibank credit card). Sir from thatday till now I have not received any positive response from their side. I have called their customer care several times and they say that there is no record of my subscription, not even my registered mobile no. on the other hand just after placing the order I had got several calls fromtheir executives asking me that I have enquired for a new BB connection, WTF. How can this be possible when they dont have my no. The worst thing is every time I call the CC, I have to explain my issue in detail and at the end they say that they have forwarded my isssue to senior authority. 2 weeks had passed and still they dont have any clue about my order
or even payment to them. Sir I forwarding the follow up of this issue along with required attachment (get response page from tikona.in after placing my order) and other details as well. Looking forward for a solution ofmy problem.
Thank You
Nagendra Kumar
Mobile [protected]
SRF no.[protected]
Transaction ID no. 32891222
Payment Ref ID no. [protected]TPC[protected]

Dear Sir/Madam,

My sun-in-law Mr. Sagar Jagtap filled application for Tikona Internet service ( Application No : [protected]) on 20/9/11 with deposit of Rs 1000 ( Sales Executive ID :[protected]

Tikona person came to his place after two weeks for net connection but they couldn’t manage to connect Internet

They told him that there is problem with his Laptop so he check the laptop and call them back for connection (Name of the person is Ayaz -[protected])

They kept modem and cables at his place

After that he checked his laptop and found that everything was ok with his laptop and since then he had called them for connection but no one has replied.

He had also called you customercare serives many times and also visited Tikona office two weeks back (He met Vijay [protected])

Vijay told him that he will send someone immediately to fix the problem but that also didn’t happen

We are really not happy with Tikona customercare services

After that we repeatedly contacting Tikona Customer care Mumbai Nodal Officer, Maharashtra Nodal office Mr. S. Nair the appelate authority. We have provided all
detailed which required them time to time. However till day the problem is not solved.

They are not replying to our e-mails.

Pl. do the needful

Thank you.

Vikas P Sonawani

[protected]

I applied for Tikona broadband before 1 year. They give me trial for broadband and take money 1250 through DD and said that new connection will installed within 4-5 days.Till Now they don't installed new connection. When I asked for refund they did not give me any satisfactory answer.
Many time i contacted with tikona customer care they all just transfering my call from one to another department.


Is there any other way to take my money back. I have all the photocopies of DD and receipt genereted by tikona.

Thanks
Rahul Soni

[protected]

I am writing this e-mail to you with so much pain/ regret/ disappointment that I choose an Internet provider like Tikona. The way these guys have cheated me and many more customers is really commendable.

My Account No: [protected](This account is in wife’s Name: Shashwati Panigrahi).

I had requested for WIFI connection in May 2011 through customer care and was promised it to be activated in a week’s time. The funny part is no one has turned up yet to give me the WIFI connection. However I have been charged with 75 /- extra per month for WIFI regularly from June 2011 till date. I came to know this cheating story of theirs in the December 2011 and called up to their call center, they said it will be fixed as your WIFI is not activated. After that I have called several times to their call center and once spoke to one of theisr call center supervisor (Miss. Poonam as told to me). She promised me that the same will be fixed in next 48 hours. I have lost all patience and coolness because of this. Every time they people have enough story to tell to the customer. How these guys function really and looks like it’s a baseless organization. Do they have proper equipped individual to work.

Every bill has 75 /- extra for WIFI till date. No action has been taken or will be taken I am sure from their end. Finally I am deciding to take you guys to consumer court for this sort of day light cheating.

Now onwards I have started paying the bill without 75 /- WIFI charge. But I see still the previous bill is getting appended to the bill. And I tried making many calls to the call center for this. I try to explain this to these guys but they hardly understand anything.


Thanks,
Tarun

MY TIKONA A/C# [protected].

I strongly suggest that Tikona should change it's name to TAKE-NA (Don't take).

It has been a very harassing and painful experience for me to be with Tikona. Almost everyday I have some issue or the other. From 26 Jan onwards the connection is completely down. The 1-[protected] is still unserved and open since Feb. The connection is down ever since. I have raised my concern with [protected]@tikona.in, nodal.[protected]@tikona.in, nagesh.prasad, s.nair. I have requested them to disconnect and give me refund on my initial 1 month deposit. No one is paying any heed to my request. Today I received a call from their team again to pay the bill!!!

I wonder how such service providers are allowed to operate. The consumer feels as if they are among the stray dogs who knows only to bite.

Please help.