Tikona Digital Networks Complaints & Reviews

Sir,
My net has not been working since 15th April,2012.
I had tried to bring tthis to the notice of tikona customer care but they were not lifting the call.
At last, they responded around 25th and then they said that it is there internal problem and will get resolved in 2 days.
After 4 days again its the same answer.
I again tried after 3 days , then they said that they dont know about the complaint. and they "ordered" me to sit before the computer before calling them and wasting their time.
Next time i did so and called them. I said that there may be problem with router and may please send a engineer for rectification. then the customer service guy again talked to me in a very rude tone and " ordered " me to file a FIR with police if i want something to be done.
I even mailed to thier customer serrvice and asked them top rectify the problem.
But there was no vaiable reply.
Then i left them to their pathethic situation and went on.
Then there were series of cals from al around tikona to pay the april bill.
I said them to send a enginer and rectify the problem and the bill shall be paid next instant.

One fine day some guy(of non-technical background) came and declared that it is not possible to rectify.
Hence i asked him to remove the connection and waive my security deposit as their bill for month of April,2012.
Then there was no sign of any tikona person or call.

Now again since one week they are sending me msgs that i have 2 months bill outstanding.
Just now at 13:00hrs on 18/6/2012 , a guy called me and threatened me to pay the bill or they would proceed(i dont know where)

now please suggest me what to do.

the rudeness and the callousness with which they have handled a customer is pathethic.and even more threatening.
they are not removing my connection and threatening me to pay the bill.

I personally pleead u all not to get into this trap of tikona.
Worst service ever imaginable in ur farthest nightmare

hi i am parth from delhi and had a very bad experience with tikona from 1st day

i had purchased a tikona internet connection 3 days back from mr mahendra pandey [protected] and mr vivek solanki [protected],
till they dint get there money they were always on phone as soon as they got the money they refused to pick our call, today the guy came to put the connection when he left incomplete i.e the wire is hanging around at my place,
as promised by mr pandey and vivek the wifi modem i had showed them before taking the connection, which they tested and said will work with it
today they refuse to help me out on it.
i am very pissed with this kind of company and demand for a full refund or plz solve my problem asap

Hi i'm Asif from Mumbai,

I had taken a tikona broadband 6 months connection but to my surprise they cheated me by providing it only for 3mths.... when i had lodged a complaint with them to check they started demanding me to pay extra charges for the remaining 3 months...


They also, have the aduacity to say complain were ever you want, the customer care sucks big time no ethiquittes to talk to a customer who gives them business. & when i told the customer care guy i would lodge a complaint with "GRAHAK SEVA"all he had to say was KARLO JO KARNA HAI, HAMARE UPPAR WAISE HE 400 COMPLAINTS PENDING HAI".

I am going though a bizzare experience with these guys.... would never suggest anyone to use this servce provider.

TIKoNA SUCKS BIG TIME with their fake commitments and pathetic customer care where they just dont VALUE the customer & thier time.

My Contact No:[protected]

Dear Tikona customer care,

I was given payment last 6 months ago but after 6 month over no any body comes for Installation or not refund my money 1200/-. What is your process giveing wrong information to costomer.

Can you tell me how much time you will take for installation 1 day, one month, 6 month or 1 year. its already over 5 month.

before 10 days your I have received a call from your customer care & they toll for installation with in 72 hrs. but after 10 days no any engineer come for installation Why.


Regards
Indra Bhan Prajapati

My account# is[protected]. I raised service request to close my internet service on 18th March 2012 (SR#1-[protected]). Service request was acknowledged by customer care. But I kept on receiving bills even after that. I called customer care to get more information about this, but they were not able to explain. In fact they put my call on hold and disconnected my after few minutes (this happened twice).

Customer care told me that I should have send email confirmation after registering complaint. This was not informed earlier. I disconnected service due to technical issues, was not able to connect to internet (how could I send email).
Then they sent collection agent to by home to collect outstanding amount. So I end up paying for service which I never used.

I hope management will look into this issue and refund me accordingly.

Dear Ms.VertIka,

Please fInd below my complaInt and the reply I got from the nodal
offIcer , that too after callIng and askIng hIm about the status of my
complaInt.

On the other hand, the bIllIng department and collectIons
department are sendIng me varIous remInders for the amount due. I was
told to contact the customer care by your Nodal offIcer whIch I trIed a
lot many tImes, but as usual always busy.

I just want to raIse one questIon that why should I pay for the
servIces whIch I am not usIng and for whIch I have put In a request for
dIscontInuatIon and that too just because there Is a delay from your
end. You can check my usage record also.

I am really very dIsappoInted that the servIces I was promIsed were
not met. Money Is not an Issue, but your team had broken a customer's
trust and have harassed me to a poInt where I don't want to waste even
a sIngle extra penny on thIs Internet servIce.

Hope to hear from you soon.

Regards,
Nancy



-----OrIgInal Message-----
From: Nodal DelhI <nodal.[protected]@tIkona.In>
To: Nancy Khan <[protected]@aol.In>
Sent: Tue, Dec 27, 2011 1:21 pm
Subject: RE: Over Due Date RemInder !!! -----Account No[protected]

Dear Mr. Khan,

GreetIngs from TIkona! ThIs Is wIth reference to your e-maIl regardIng
request for cancellatIon of your TIkona WI-Bro account. The request has
been forwarded to the concerned department for necessary actIon and
they wIll be In touch wIth you. Your reference Number Is 1-[protected].
KIndly retaIn thIs for future reference purpose. In case of any further
assIstance, please call[protected] or wrIte us at customer
[protected]@tIkona.In We are commItted to serve you the best and value your
assocIatIon wIth us.

Regards,
Nodal OffIcer - DelhI TIkona DIgItal Networks Pvt. Ltd.
www.tIkona.In -----OrIgInal Message-----

From: Nancy Khan [maIl to:[protected]@aol.In]
Sent: Monday, December 26, 2011 11:01 AM
To: Nodal DelhI
Subject: Fwd: Re: Over Due Date RemInder !!! -----Account No
[protected] -----OrIgInal Message-----From: Nancy Khan
&lt;[protected]@aol.In&gt;To: nodal.delhI &lt;nodal.[protected]@tIkona.In&gt;;
customer care &lt;customer [protected]@tIkona.In&gt;; collectIons
&lt;[protected]@tIkona.In&gt;Sent: FrI, Dec 16, 2011 3:19 pm Subject:
Re: Over Due Date RemInder !!! -----Account No[protected]


Dear Mr.Chander,

I am really sorry to wrIte to you as I belIeve a good
customer-care department should be able to ensure that the customer's
Issues get resolved at the fIrst poInt of contact Itself and need not
to be escalated to a Nodal OffIcer unless absolutely necessary.
But In my case, I am really dIsappoInted wIth the whole TIkona
team and would lIke to get my connectIon dIsconnected. ThIs Is my
umpteenth try to get It dIsconnected, so I would lIke that to happen
wIthout much adIeu.
RIght from the fIrst day that I gave deposIt of Rs.1500/- to your
sales executIve Mr.MIthlesh my problems started. I explaIned It to hIm
that I need the connectIon as soon as possIble , so he promIsed me that
It would be done wIthIn 3 days that Is by Monday; FrIday beIng the day
I gave hIm money.
It was not done. It took almost 10-15 days for me to fInally get the
connectIon. In the mean tIme when ever I trIed contactIng hIm,hIs phone
was swItched off most of the tImes, and when somehow I used to get
through hIm, he used to gIve me new number and person to contact to or
to call at customer care.
I dId that also, but customer care executIve Informed me that sInce
they have not receIved my payment completely so they can't process my
request and can not therefore Install the Internet at my place
657,ShaktI Khand-III,IndIrapuram,GhazIabad-201010. ThIs was agaIn
somethIng really shockIng for me because I paId the full amount asked
from me rIght In the fIrst Instance.
Anyhow, fInally when It dId get Installed. I dIdn't get the speed
and connectIvIty that was promIsed. Also when I went on my self-care
page I found my address gIven Is Incorrect. That too after gIvIng my
address proof along wIth my applIcatIon.
At thIs poInt agaIn I am just jugglIng between your
customer-care,TechnIcal, and sales people determInIng whose fault Is
It. I don't understand How all these three departments are dIfferent
from each other when for a Customer It's the company TIkona he/she Is
dealIng wIth.
And now your collectIon team have the adrocIty to send me an emaIl
askIng for money ( a mere Rs221/-) . FIrst solve the customer's problem
and then ask money. There's actually a lot more whIch I can wrIte about
but I don't thInk there Is any more need to waste your and my precIous
tIme on all thIs any more.
Anyhow, now just cancel my connectIon and collect whatever Is the
pendIng amount. I hope you would be able to resolve thIs at the
earlIest. Please don't try to convInce me to see for another month
because your tech team executIve have already done that. I agreed at
that tIme but can't do It anymore.
ThankIng you In antIcIpatIon of your cooperatIon.
Nancy Khan

Dear Sir/Madam,

I had applied for Tikona Wi-Fi service on 12/12/2011, for 2 days it worked fine, after theat thee Broadband didn't work at all. When I spoke withe Tikona's Technical Helpdesk, theey sent an Engineer on thee 6th day. That Engineer came and said, I don't have feasibility in my area and theen he spoke withe his manager. After theat, theey asked me to cancel thee connection and on thee same day, I have signed on thee cancellation form. I had paid 1500/- for thee connection. Though I have requested for thee cancellation, theey are keep on sending thee bills. I spoke to theem many times regarding theis and I have done whatever theey suggested me to cancel thee service because I don't have Broadband at all. Finally, theey said, my account has been canceled and I'll be receiving thee refund withein 15 days, till today, I didn't receive any refund. On top of theat, on (03/06/2012) theey have sent me one more bill. It's very annoying. First of all, I have paid 1500/- for thee service which I don't have, on top of theat, every time I receive a bill for notheing. Please help me withe theis. I am getting frustrated withe TIKONA Wi-Fi Broadband. Please, help me. I have all thee emails which I have used to contact theem if theat helps.

My Tikona Account number was [protected]

Regards,
Phani Raj M
[protected]

Dear Sir/Madam,

My TIKONA user ID. No. is : [protected].
The Main problem is even after calling the customer care for resolving the issues of no connectivity, I do not get a guaranteed callback and resolving the problem of no connectivity.
In 30 days time frame, almost 12 days I do not get the connectivity from this broadband. I had been a customer of TIKONA almost past 1 year, and now the executive who had come last time on 22nd of may, at 9:30 in the morning told me that on Saturdays and Sundays there are problem as there is congestion. My question is then How does my TATA PHOTON + connects, whereas I believe that there are more customers who know TATA Photon BRAND NAME, rather than TIKONA.
The Executive who had come on 22nd, May, had resolved the connectivity issue in the morning, but the same day when i returned home in the evening it had the same connectivity issue. TIKONA customercare called me yesterday on 1st of June, 2012 for reminding me that I have to pay the bill before 2nd June, 2012. I paid the bill by online transaction, and my Transaction ID is[protected]. I cannot connect as there is connectivity error. Whereas, when I connect through my other internet card, the TIKONA portal opens. How does that happen.
I wish to resolve this issue, as every month I pay almost Rs. 1000/- , for 30 days internet connectivity, but the same comes to me for 12 – 15 days only, which also started since a couple of months only.
Wish to hear from you soon.
Yours Sincerely
TITASH TALUKDAR
Another Harassed Customer

Hello

My User ID:[protected]

I am a new customer and I have taken 512kbps unlimited plan, in the beginning of the month I was getting very good speed that is up to 55 to 65 kbps and now I am getting just 10 to 15kbps. To have the answer I had word with customer care on toll free no from there I came to know that my plan is having a hidden condition that is after 9GB my plan will give me such speed.

Now my complain is when the person who came to my place to explain me plan and get me a connection has not informed me this condition to make complain against him I called on local nodal desk no that is[protected] but on that no they are just receiving and disconnecting my call I have tried 4 to 5 time but they just pick up and drop the call.

Now can you help me for the same?

i have email conversation done with tikona and has not received any response

We are using the broadband of Tikona. Our plan is lease line 1 MBPS but speed is near about 500 KBPS and transfer rate is 71 kbps


Tikona are making fool to people,,,


We are calling again and again but nobody wants to hear after taking money.

i am from delhi name koushik das. tikona people have contacted me as i was intrested to install tikona broadband in my home, they came to me and taken 2000/- and after that no responce at all. i am totally fade up with tikona, i call them several times , customer support is very rude, i am totally without solution.


my complaint id with tikona is[protected]

my registeed mobile number with tikona is [protected]


After takeing the money they are creating big problem imn my life


tikona braod band services is no1 FRAUD And Fake Comapny


They didnt gave any solutiuon till now

pls help me

hello
i taken tikona broadband service from 1 month before
my id:[protected]
from the first day i am facing problem.. with speed and
disconnects 10-15times and i not able to attache any file
it shows upload error.
and low conectivity speed.
complained several times but no body resolves my problem
i really frustrated by tikona people.
(prvious complaints:
1-[protected] Progressing 27/05/2012 27/05/2012
1-[protected] Progressing 26/05/2012 26/05/2012
1-[protected] Progressing 19/05/2012 23/05/2012
1-[protected] Closed 14/05/2012 21/05/2012
1-[protected])

finally i told them to disconnection bcoz they r nevergoing to resolve my problem
for that also no body is coming.

@tikona: please dont fool people in future.


-datta

Hi this is Arun, I got a Tikona BB connection 2 months ago, the salesman sold me the package saying that it will be the best service, speedy installation and cancel any time. I fell into the trap and took the connection, from day 1 of starting the service I have been facing technical issues. The minimum issue resolution time is 48 hours and every time you call the Tech support you have to hold for at least 5-8mins to get through. So I requested for them to cancel the service, every time the representative will say 1000 pleases to make sure we don't cancel. So i took the bait and continued for 2 months. Finally I couldn't bare it anymore and cancelled the service. Now it has been at least 20 days and I have started receiving collection calls. When I called up customer service in response to the complaint and asked to be transferred to a supervisor they disconnect the line. Even to reach a Customer service rep it takes 8-10mins of holding on their line. On May 19 I reached them several times and they repeatedly disconnected my calls. Now after that i have received 3 collection calls today, every time I have to repeat the issue and they want me to pay up before they take any action. The 1st collection rep told me the process of disconnection takes 45 days but you don't have to pay anything just call customer service.

Overall I have had several conversations with the Tech, CC and the collections agent all of them provide wrong information. They keep harassing me.

I sincerely would request someone to help me on this.

Tikona ID :- [protected]

Ashish kumar
Tikona user id-[protected]

Dear sir,
i am very sad from tikona services is facing from 27 april also registered complaint but no any solution my internet brodband.how can it possible without any solution my complain is closed.when login my account then login properly but only for 10-20minuts after automatic disconnected and show undefined network and automatically speed come.in this condition I am not complete any payment or any work. Also complain in technical support and I said my device network which is hang on third floor and see no signal in my device and also online check by technical team said your device not connected. then why my issues has been closed.I request u pls consider my problem and give me best solution.

Thanks

ashish kumar

I have a Broadband connection ID [protected] from TIKONA.


Ever since this BB connection was installed, I have not been getting the Internet connection. I have tried calling Tikona's Toll Free Support Center - both Technical Support and New Installation Support. The IVR rejects my ID as INVALID. I have tried calling several people and am completely fed up of their pathetic service.


I have sent e-mails to their Customer Care and also their Karnataka Nodal Office explaining this and also asking them to cancel the connection and to refund the amount paid to them in total without prejudice to my right to proceed against them legally for other incidental damages. I have no response from them besides several reminders.


I am now surprised to get a Bill from them for last month.


Regards,


NDRao

We had a Tikona Broadband connection for a few months from Dec 2011 to March 2012. Customer ID was [protected]. It was not working properly, Most of the time, It was down. So we got pained and requested for cancellation. We have paid bills regularly till we requested for cancellation in end March 2012.

The person (SDE Name: Nandish, SEID: [protected]) from Tikona came and collected all the equipment and gave me a receipt. I scanned and sent them the same through e-mail on April 5th 2012. The service ID of the complaint is Service ID: 1-[protected].

Till today (May 19 2012). they keep replying to my e-mail, the following thing....

"This is with reference to your below mentioned request for disconnection. We regret the inconvenience caused to you.
We would like to inform you that, as per our telephonic conversation, your disconnection request is in progress and has been forwarded to backend team for necessary action. They will be in touch with you."

But till now they didn't act on the disconnection request.

Now since last two weeks, they have been calling me and harassing me that I need to pay bill. When I asked them to remove the connection on April 5th(officially), why should I pay any bill amount at all? Isn't it their problem that they have not removed the connection? And more over, we have switched to 3G and switched off the modem..

They are continuously calling me once every two days and harassing me to pay the bill. Please act on them and do justice to me.

i have installed tikona broadband services 2 days before and had taken plan ADCB-299 in which i was promised 2 mbps speed. but now when my usage is over 1 GB they are saying that you will get speed of only 64 kbps. i was not informed about the reduction in speed by the sales person.

i want my refund and losses back.

I have applied for a new Tikona broadband Internet connection at my place in Kolkata on 15th May, 2012. The over friendly customer care executive asked me to pay the fee in advance online and assured that an engineer would come to my place within three business days time. I needed the connection urgently, as I will be out of the city in a few days time. I made the payment, however, nobody showed up on the third day, that is Thursday, nobody showed up on Friday and today the weekend starts, so I doubt anybody will show up in the next two days either. However, I called up the customer care this morning, and the guy blamed me, he said "you did not have the engineer come to you place because you did not open an account. We did not received the money as well because you did not open an account. So to get the refund, you will need to open an account, activate it, then you will need to deactivate it again to get a refund. And to get a refund, you need to show us your bank statement." It completely beats me, why would open an account that I dont need anymore? I paid you to activate my service, which includes a new account, which you didn't, so I need my money back, its as simple as that. I am providing my transaction detail here, I demand Tikona to refund my money. I have been using Tikona for last seven months at my other house in Gurgaon, which I am closing subsequently following this disastrous service. I also intended to take a third Tikona connection next month, I am dumping that idea too. The whole experience was utterly disgusting. I was treated like the fault was mine. I have also lodged a complaint at the consumers forum, in case you wanted to know. Here is my transaction detail.

Transaction Details Amount 1516
SRF Number [protected]
Transaction Id 40950367
Payment Ref Id [protected]TPC[protected]
Result SUCCESS


Chitrakalpa Sen
[protected]

I had a tikona broadband connection, I stopped the connection as I was frustrated by the poor quality of the product and service.
I got the Final Settlement Bill on 18/01/2012 from Mr. Ragavendra (+91 [protected]) and he collected all the device from my premise.

But now they are still sending me bills and calling me every month. Each month I had to convince them that I had stopped the connection. But they will call me the next month.
The lattest bill generated with Bill Number: B[protected] generated on April 20.

Now one of their colleagues has started to abuse me over telephone also.

Hi Team ,

This Mahendra Kumar Sahoo, having tikona user ID [protected].

I got a new connection under the plan ADULQ512K from the agent name Ashok with registered mobile no [protected]. I have asked the sales man about the fais usage policy of the plan repeatedly . I was informed that the speed 512kbps will be there right from the first day of installation till the last day of plan completion.

So keeping this in mind I have consumed the 27GB in the first 15 days of my installation. Now the speed is now fluctuating with an average 0f 130 kbps.

When I have inquired for the same in the customer care what I came to know about the fair usage policy and all.

I just wanted to raise the concern that in the fair usage policy in the plan itself there is a row saying the fair usage details , but in the case of ADULQ512K not only there is any * mentioned in the side nor the fair usage row is their. This is clearly a cheat policy Tikona is providing. I think that the tikona sales person's are being trained to do so also ie not to disclose the hidden cheating policy details even if they are asked several times.

Please take the issue into consideration and resume my normal speed that I was promised. .
I have raised a complain regarding the same and the complain number is [protected]

I will be available on [protected]