Tikona Digital Networks Complaints & Reviews

My self Yogendra Trivedi and tikona user id is [protected]. Last 20 days i am facing slow speed issue, i logged so many complaint and already 4 time engineer visited my house to rectify the problem but still issue remain same. Top of that they disconnect the service yesterday and when I called customer care they told me that 9 Feb I raised for disconnection request . I mailed for disconnection on 9th Feb as they are not able to rectify the...

My complaint is regarding to the fake and false commitments from Tikona sales persons, Mr. AMOD NAGAR (City lead,pune) NILESH BAGADE(S.M.,karve nagar,pune), UMESH (Executive-karve nagar, pune).I got false commitment related to the Tikona wireless Broadband of 750 kbps plan (ADUNLTD 899) by the sales team.
I was told that in this plan i can run 4 systems in 1600 rupees amount but after 2 months i came to know that only 2 systems can...

I would like to share my worst experience in Tikona internet services in Bangalore.


I have seen a advertisement about Tikona in K.R.Puram, bangalore. I have called them to identify the feasibality in K.R.Puram. They came in next day to my house to check and they told, we have a feasibality (50%), so you have to choose ur plan and pay now itself so that we can register ur name and install guy will come tomorrow itself....

Hi,


I have taken Broadband connection on 31-Dec-2011.


On 31-Dec-2011 I contacted Mr Ajeet (Mobile no: [protected]) for the connection. He said that he is the Tikonaemployee and he will send the representative by today.


2 persons came in to my home. They explained me the plan and filled up a form and charged rs 1200/- for the connection. They also offered me to give 500/-...

Hello Everyone, below mail chain is self-explanatory (start reading from bottom to up); I am sharing this with you all so that people get a fair view of what type of service this company provides.

Please think twice to go for Tikona Internet services. My issues are still not resolved and there are no responses from their office instead they call me for payment and every time i have to tell them the entire story. It's really...

HI,

Username: [protected]
Mobile no: [protected]

I am writing this mail with deep frustration and worry.

Every day you (TIKONA BROADBAND) are changing the strategy to grab the money from me???????

I have requested for cancellation to your customer care via phone on 05-Jan-2012 and sent the mail request on 18-Jan-2012. But today(10-Feb-2012) when i called your customer care...

Dear sir/ Madam

I have deposited the desire amount in favour of above said co. on 2nd Nov. 2011.
after several communication they are not responding till date below is the details of communication.
kindly help me and pls revert me at [protected]@kshitizsolutions.com ([protected]).

[protected]@tikona.in 11/4/11
Dear Subscriber, Thank you for subscribing to Tikona Secured Wireless Broadba...br...

Hi Sir/Madam


With regards to my user ID [protected] I am facing problems with connection termination.


I had placed a termination request with your customer care executive on 30th October 2011.


After placing the request I have paid Oct-Nov and Nov - Dec 2011 bills.


Oct- Nov 2011 bill amount was adjusted against Rs 1500/- paid for wifi installation;...

Hi,

My user ID is [protected] Name: Shodan D'Souza and am a user of Tikona Digital Networks since more than 2 years.

Tikona has been wrongly charging me on my bills since the month of July. The error first happened when 2 bills were issued for the month of July

26/07/11 to 29/07/2011 for rupees 644.59 charged for just 3 days and again
26/07/11 to 26/08/2011 for rupees 644.59.
...

This is with regards to the disconnection request that I had placed on 23rd Nov 2011 with Tikona broadband in Pune, Maharashtra. Till date my request has not been entertained by them. Everytime I call the customercare, i get a reply from them that within 48hrs I will get a call from the disconnection department but nothing happens. I wrote a mail to [protected]@tikona.in but that too was of no help. I even escalated by sending mail directly...

Dear Team,

I have applied ([protected]) for the new connection for which Mr. Vinay (Sales exe id no:[protected] from Bhandup (W), mobile no: [protected] had come to me for filling my form on

9th Dec 2011. While filling the form I was assured by him that I just have to pay Rs.1500/- for yearly subscription of your Wi-Fi service.

Further I was also assured that the connection will be activated...

Hello,

I took the connection Jan 8th 2011 (Username [protected]). The sales agent of Tikona Mr Satish Yadav had said that there will not be any problem with the connection and I will be able to use the wireless router (Belkin) that I have to surf the internet without any problem.

It has been over 2 weeks now and I am still not being able to use my connection. The mails from my outlook is not going and my wif...

Dear
I had connection 1st week of Jan 2012 and when i discussed they promised 2mbps unlimited, but after installation i never seen 2mbps till today. When ever i called customer service always busy and they says there is technical problem. Worst customer support i ever seen in my 15 years service. It is just cheating the public saying unlimited broad band connection, so please dont go for Tikona connection in Bangalore Madiwal area....

Hi,

I had activated ECS facility for Tikona on my Bank Account. However, Tikona didnt activated the ECS for 2 months and i had to pay late payment charges for not paying the bill on time as i was expecting direct ECS clearance. When i called the customer care to enquire about the ECS, they said that Tikona has not yet started the ECS facility on their consumers account. As soon as the services start, they will inform.
The...

I have requested for re-installation of my connection to my new flat on 31 Dec 11. And I got request to send the Scan Copy of my New address proof, which has been send to [protected]@tikona.in on 31st Dec 11. I also got the Service request no:[protected]. They didnt bother provide me the service in the stipulated time frame of 7days. On 8th Jan 12 I have requested for Cancellation or suspension of my account through email & call &...

I have subscribed for a Tikona Wi max connection on 30th Nov 2011.
After taking the complete payment, installation guy came next day and said that there is no coverage and connection cannot be given.

As they cannot provide a connection, I requested for a refund of my payment. They told it will take 30 days to get the refund.
When I am checking today 11th Jan 2012, they now say that it will take 20 working days...

had applied for a broadband connection about a week back ,they gave the connection but within 24 hours the connection became faulty and i was not able to connect to net,called up customer care about a million times and every time they gave assurance that the problem will be resolved within 48 hours and some engineer of theirs will visit my place but nothing happened .its over 6 days now since i had registered my complaint but no proper response...

i have paid Rs.1250 for the connection of tikona broadband after seeing the DEMO. till now they have not respond to me properly . after taking the money, the technical as well as installation team says that i don't have my rental prove. without the prove they can't provide me connection . why the demo person didn't said so before he collect money from me? now even when i call, they tell lie saying that they will reach by that...

I gave tikona broadband connection at my home on 17/12/2011 by paying Rs.1200. Right from the first day i could not connect to the internet. It shows some service error. I used to call the tikona customer service center daily, whenever i call them my internet will get connected. But after sometime the problem will persist. And also their customer service timing is only till 11.00pm. so I could not call them in late night.

I...

Tikona Internet provider took advance amount of Rs.600 for changing my broadband plan. They said that this amount will be adjusted in the next bill but now they are saying that this amount has been kept as security deposit and will only be used when I discontinue the broadband connection.

This statement is given by the tikona employee is wrong and they should adjust this amount in the next bill, rather than keeping this amount...