Tikona Digital Networks Complaints & Reviews

Hi,

I had activated ECS facility for Tikona on my Bank Account. However, Tikona didnt activated the ECS for 2 months and i had to pay late payment charges for not paying the bill on time as i was expecting direct ECS clearance. When i called the customer care to enquire about the ECS, they said that Tikona has not yet started the ECS facility on their consumers account. As soon as the services start, they will inform.
The very next month, i was surprised to see that my bank has charged me 500 rupees for ECS failure due to insufficient funds. This ECS was for Tikona. I called the customer service and asked them about it, they persisted that ECS is not yet active for any of their consumers. When i showed them the proof of ECS failure and bank charges they said that i must complaint about this to the nodal.[protected]@tikona.in.

I did complaint about this to nodal.[protected]@tikona.in but no one responded. I asked them to disconnect my lines forever as tikona is a cheat. What tikona did after this is even bigger scam. They went into my bank account again and got the ECS clearance for my upcoming bill. Both ECS were on different dates. Which means that Tikona has unlawfully taken 2 dates clearance on my bank account. Now i have paid 3 months bill to Tikona and bank charges of 500 too.

Kindly look into this matter and help me to get justice.

I have requested for re-installation of my connection to my new flat on 31 Dec 11. And I got request to send the Scan Copy of my New address proof, which has been send to [protected]@tikona.in on 31st Dec 11. I also got the Service request no:[protected]. They didnt bother provide me the service in the stipulated time frame of 7days. On 8th Jan 12 I have requested for Cancellation or suspension of my account through email & call & got service request no>[protected] & I got the email stating that my account has been suspended from [protected]@tikona.com & they stated that I have to return CPE within 7 days after their executive will contact me. since now no one from Tikona has been contacted and not even my connection cancelled. that means they are using my connection to gain rent (as it prorata base) and purposely not solving it.
again i called their customer care toll free no.[protected] & trying to know the exact status of my 2 complaints with the both service request number but they informed me that their representative will contact me to my phone on this regards & till now no one has been contacted me.

I have subscribed for a Tikona Wi max connection on 30th Nov 2011.
After taking the complete payment, installation guy came next day and said that there is no coverage and connection cannot be given.

As they cannot provide a connection, I requested for a refund of my payment. They told it will take 30 days to get the refund.
When I am checking today 11th Jan 2012, they now say that it will take 20 working days more.

1. They did not check coverage before suggesting for a connection.
2. They collected the complete one month charges as advance payment before confirming the service availability. Rs. 500 more as installation charges.
3. When requested for refund, the customer care person spoke very rude and told that it will take one month.
4. I waited for more than a month for my money which is paid for service which i never got.
5. When I call now on 11th Jan 2012 for status, they say it will take 20 more working days for settlement.

THE WORST SERVICE I have ever encountered.
On the other hand, I am very happy that I did not get the connection. Other wise, I cannot imagine what kind of technical service I would have got.

had applied for a broadband connection about a week back ,they gave the connection but within 24 hours the connection became faulty and i was not able to connect to net,called up customer care about a million times and every time they gave assurance that the problem will be resolved within 48 hours and some engineer of theirs will visit my place but nothing happened .its over 6 days now since i had registered my complaint but no proper response has been received yet from Tikona Chennai team.As i am a new user i had to pay first month's rent in advance with the installation chares(1500) ,and the whole money is just lost for nothing .Hence its not a good idea to think of Tikona connection in Chennai.

i have paid Rs.1250 for the connection of tikona broadband after seeing the DEMO. till now they have not respond to me properly . after taking the money, the technical as well as installation team says that i don't have my rental prove. without the prove they can't provide me connection . why the demo person didn't said so before he collect money from me? now even when i call, they tell lie saying that they will reach by that time or they have reach near and never turn up or just reject my number, especially the demo person.

I gave tikona broadband connection at my home on 17/12/2011 by paying Rs.1200. Right from the first day i could not connect to the internet. It shows some service error. I used to call the tikona customer service center daily, whenever i call them my internet will get connected. But after sometime the problem will persist. And also their customer service timing is only till 11.00pm. so I could not call them in late night.

I booked a call for the service engineer, he came to my home on 6/1/12. Internet was working for some time after he went. Again the problem started. Iam vexed and confused and dont know what to do. My money has gone.. Pls help me in this..

Tikona Internet provider took advance amount of Rs.600 for changing my broadband plan. They said that this amount will be adjusted in the next bill but now they are saying that this amount has been kept as security deposit and will only be used when I discontinue the broadband connection.

This statement is given by the tikona employee is wrong and they should adjust this amount in the next bill, rather than keeping this amount as a deposit.

Deposit should have been taken at the time of connection and not somewhere in the middle. This is cheating from tikona side and hence they should stop doing such things.

I had applied for ADUNLTD699 unlimited usage plan, for which the charges are Rs.699 per month. As per this plan, the download speed is 512kbps and i am to get 9000 MB fair usage i.e. after 9000 MB download, my download speed will fluctuate. I was to pay Rs.1,322 which included installation charges (Rs.500) + Plan Charges (Rs.699) + service tax. here is the link for their tariff plans http://www.tikona.in/for-homes-wireless-broadband-tariff-plans-Pune

The broadband activation date on the bill is mentioned as 16th December 2011 and yet the first bill that i have received is dated from 13th December to 25th December 2011.

I paid Rs. 1500 in cash, to round up the amount as the sales person assured me that the excess amount will be adjusted in future bills. I have a receipt for this.

On the 26th December 2011, I received my first bill which charges me Rs. 699 for the usage plan that I had applied for and then again charges me Rs.233 for the same plan. The bill also shows my total usage as 320 Mb and states that 309 Mb is free usage while the remaining 11 Mb is chargeable. I had applied for Unlimited Usage plan, hence I shouldn't be charged for any of the usage.

Moreover, the total billed amount is show as Rs.1554 meaning i have to pay Rs.54 more. Whenever I call Tikona Care for billing inquiry, my call is redirected to the Technical Dept. which states that they cannot help me as the issue is regarding billing. But I am NEVER directed to the concerned dept. and thus my problem regarding billing is never resolved.

I can scan and send the copies of the payment receipt, current bill as well as all the e-mail correspondence so far in this regard.

I have been trying to transfer an existing connection to a new place. Even after sending the scanned document of the rent agreement of the new location and several mails nothing has yet been done. The documents relating to this was sent on 21st of Dec'11. The acknowledgement of the receipt of the document came on 25th of Dec'11.

My account details are as follows :-

Service ID [protected]
SRF Number [protected]

Please look into the matter.

Hello,

I am Revanth Reddy G, I have applied for Tikona broadband connection on 17th of December 2011 by making full payment, But till date i haven't received any username/password or connection from them, when ever i call them they say as per our system only 400RS is been reflecting but we had made the full payment on the same date and even have the payment receipt.

We have called them 100 times, and even raised an complaint (1-[protected]), but we haven't received any response from them.

Thanks for your support in advance.

Regards,
Revanth Reddy G
[protected]

I took a broadband connection(Tikona id: [protected]) a few months back when I moved to a new address. I already had a wireless router and wanted to set it up with Tikona. About a month back I called the customer support and inquired about the wireless, they said a router has to be bought from them (what a misleading crap!) which costed around Rs.1600 (mere waste). I paid and called the customer support, they said WiFi will be active within 24-48 hrs at their end and a service engineer will come and provide the router (another crap from which only one computer can be connected, either my laptop or desktop and not both, in case both desktop and laptop is to be used, I had to buy a hub, eve though one is wi-fi ) and configure it, I and my wife work between 10:00 and 21:00 hrs so, I wanted them to come before or after that or on weekends, which by itself got delayed (Earlier I had Airtel who was much flexible on timing). Some time later I got the router, since I use Linux I wanted it to be configured for it which the engineer struggled, finally I managed to cofigure in his presence and it worked. The next day the wi-fi didn't work, since I will be away for about a week, I thought I will come back check it again and call the service engineer who provided the router. He wanted me to call the customer care which I did about a week later as I was away from home, the IVRS said the expected wait time is 5 mins, 4 min after an interval of 10 min each and sometime in the middle the call gets disconnected. Finally I could to talk to an engineer about a month later, he said my wi-fi is not activated, I was routed to another customer care rep to confirm this, who finally said it will be activated in next 24-48 hrs. Two days later I called them to confirm activation, then again said they will active in next 24-48 hrs. Some how I called and got confirmed that it is activated at their end, but still I couldn't connect. The engineer said some crap setting wifi on my OS which he reads from some material I guess. No one turned up at the site to fix this issue yet, let them take the wifi router in the same condition and pay me back the money. My kind advice, "never trust this service provider, they make false promises and misguide you", tell to your friends or those who were about to be cheated by them. Go for other options when you have one.

Raja

Respected Sir,
My name is Ronen Moses Gadkar. Address is : 16/317, 4th Floor, Income Tax Colony, Jogeshwari (East), Mumbai : 400 060. My Contact Number is [protected]. I had taken this internet connection on 26th March 2010. That time i have given the check sum of Rs. 500. Amount was deduct from my account. That time no network connection are available. The Executive told me that amount will be refund within 90 days. But till now i didn't get my amount back.

DEAR SIR;
I PURCHASED TIKONA BROADBAND CONNECTION ( USER ID NUMBER- [protected]) ON 23/11/2011. ITS SALESMAN TOOK MY TWO WIFI ROUTERS FOR REPAIRING. NOW HE IS NOT RESPONDING TO CALLS AND WHENEVER CALLING FROM NEW NUMBER SAYING THAT I DONT KNOW YOU.I CALLED HIM NEAR ABOT 50 TIMES. IN ADDTION SALESPERSON CLAIMED 2MBPS SPEED AND MAX BILL 999. POLICIES WERE NOT CLEARED, SERVICE IS POOR GIVING LESS THAN 300KBPS SPEED. WHEN CALLED TO CUSTOMER CARE 3-4 TIMES, EMAILED THEM NOBODY RESPONDED BY VISITING SITE. BILL GENERATED WAS NEAR ABOUT 1800/- AT THE END OF 1ST MONTH. IT WAS SUPPOSED TO COME AFTER 3 MONTHS AS PER SALES MAN. BILL AMOUNT I DONT KNOW HOW THEY GENERATED. VERY FRUSTRATED EXPERIENCE, DISGUSTING SERVICE AND UNTRAINED SALESMAN. WE CAN NOT TRUST TIKONA SALES MAN AS ALREADY MANY PEOPLE EXPERIENCING A THEFT OF MODEMS, TELECOM WARES BY LYING WITH CUSTOMERS. I LOOSE ON TIKONA. AT LAST WHAT I CAN DO IS POLICE COMPLAINT. THIS IS JUST TO INFORM AND MAKE AWARE OTHER INTERNET USERS.
DEVENDRA M

Hi.

This is Sanjay Kumar Nayak. I'm staying in yeswanthpur, Bangalore. My tikona internet connection user ID is: [protected].

I had taken the tikona new connection on 23-December-2011. I had paid the amount of Rs.1100 to take the tikona new connection on 20-December-2011. The agent name is Nagraj and his mobile number is [protected]. Let me first explain all the issues one after another.

My first issue is the agent form tikona new connection (Nagraj mobno:[protected]) said the installation for the new connection will be done within the 24 hours from the time of first payment of Rs1100. But for me it took around 96 hours to got the installation completed.

Second issue is as follows, I have paid Rs1100 to take the new connection for tikona, but the guy(Nagraj mobno:[protected]) only paid Rs.1000 to the company and I have still a due amount of Rs.96.00.

Third issue is that Nagraj said I will get a downloading speed of 2 mb/s, but I'm getting maximum of 20 kb/s.

Fourth issue is that I have a bill amount of Rs. 1096 for the Billing Period of 21-Dec-2011 to 25-Dec-2011. I don't understand why I have to pay Rs. 1096 for only using the internet connection for 2 days.

Fifth issue is in this way, I'm having the issue with the internet connection form 27-Dec-20011 to till date. The LAN icon is displaying a yellow exclamation mark with the error as "no or limited connection" in the system tray of the computer.

I'm using the connection for only 6 days and this is the amount of issues I'm facing. This is the worst service I have ever used in my whole life. This is really a very very very bad experience o[censored]sing the internet connection provided by tikona in Bangalore.

Please take some necessary action to resolve all the above mentioned issues. For this act of your kindness I will be very much grateful to you.

Thank you tikona for providing such a wonderful service to your customers.

--
Thanks and Regards
Sanjay Kumar Nayak
yeswanthpur, Bangalore-560022
Tikona internet connection user ID:[protected]
[protected]

Recently I took the boradband connection from Tikona.
After logging In I got to know that the mail Id they had subimitted is wrong and I requested customer care to correct the same.

After that I communicated the same to the Nodal Officer as well as the Apellate Authority but it seems they are deef.

I don't thing in the coming days Tikoan will be able to sustain in this Market with Market leader like Reliance and Airtel with such a bad cutomer service.

Best of luck Tikona!

Tikona Digital Networks are big frauds , they took money and promised to install connection , but neither they install connection nor they refund the money.
They are the big suckers Tikona Noida Sales Head Mr. Anurag is a big fraud maker and is leading the NCR team of tikona.
Mr Mauseen khan who mainly responsible for taking cash from customers by making false promises.

They will soon see the results of the service they are providing.

It is humble request to all people that please first get your connection installed and then only pay money. Airtel and some other good providers charges money only after installing the connection.

Hello,

This is to complaint about the way and sysytem Tikona agent and customer care treating and making them fool by robing and making a bloddy joke out of the customer, on 18th Dec 2011 there was an agent name Mr Akash from tikona cell number [protected] who came to my Apartment in the morning at 10.00 clock for a demo with a engineer and gave me a demo for the same and insisted me to pay Rs 1673/- in cash to avail the service on the same day by evening with installation the agent left without giving any receipt. After that he did not revert back for three days and whenever i tried calling him he did not answer or call back, now in meantime i spoke to Tikona Customer care and i was transfered to the engineer helpdesk the executive on the other end was very polite and explain me that i canoot get the installatioin done on the same day and gave me very proper guidance very correctly and asked me to call back again and speak to an agent which i did and he also was very polite and helpful and promised me that the installatio will be done on the next day on the 20th dec 2011 Tuesday.

On the next day on tuesday i received a call from an engineer who came and installed the connection with a wired router on which he told me that he was not aware of the router issue and he was told to take a wire router and do the installation and at the same time i called the agent Akash and spoke to him on conference with the engineer for the issue he promised me that everything was under control and he will be coming with the wifi router on the second day and do the installation befor 12.00 clock and again i tried reacing him on his cell which was unavailable, again i called the customer helpline the executive was explained about the issue and transfered the line to the supervisor the resolution was given to me that the wifi router would be install on the second day again when i did not get any revert i called back the helpline nuber on Friday 23rd dec 2011 the customer care was absolutely adamant that he cannot do anything and transfered the line after sometime to a Supervisor name Shraddha shweta who was not ready to to give me any resolution but yes could argue only and very easily told me that i can disconnect my connection if i need too and disconnected the line now again when i called there was an exective who again would not understand about my problem but definately couldnot tranfer the line to the same lady and after my several verbal conversation after puting me on hold for 5 time he transfered the connection to a supervisor name Abhishekh who was kind enough not to argue an listen to my issue who promised me to call back after checking the matter.

PS - GOD I FEEL LIKE I AM AN WHO IS READY TO PAY FOR A SERVICE AND LISTEN TO PEOPLE WHO ARE PAID BY MY SERVICE MONEY TO GIVE ME SERVICE THANK YOU AKASH , YOGESH, BHUSAN AND SHWETA SHRADDHA TO MAKE ME FEEL THAT I AM AN THANK YOU FOR THE EFFORTS.



CARE OFF
Alvina Syed
use id no[protected]

My ID is [protected]
I am not getting the speed as per my plan.I have bought Rs 849.00 plan to get good speed and as was told that you will get 2MBPS till 9 GB of data download and after that ill get 512 kbps flat speed but my speed fluctuates between 20-50 kbps. I have called their customer care many times either they say your issue will get resolved within few hours or they disconnect my call.I seems that they are making fools of their customer by promising and not living upto that promise Moreover their speed test are just a delusion ,Speed test says my speed is 2000kbps and in reality my speed comes around 30-50 kbps.

I had placed a request for disconnecting my broadband connection. A refernce number was also generated 1-[protected] by the Nodal Officer on 10th dec 2011. The organisation is so irresponsible that apparently they have mentioned that the customer is not available on the phone when contacted. How conveniently they find excuses to not work. And then they keep on sending bills, followed by recovery agents et al. It is really pathetic. Although the technical problem in this connection hasbeen for over a month,and even after repeated compalints, nobody has rectified it. But the bill has been sent on time.

I do not understand, am I supposed to pay this bill for not providing me services or for giving me services?

I' using tikona post paid fixed monthly rental plan.
I pay bill amount before last date every month, but they are keep accumulating my bills as I have not paid.
Next month bill I'm getting accumulated amount with late payment fees!!.
It is happening for more than six months. Each month I need to call customer care and correct.
Even I had mailed the nodal officer last month but it keeps repeating.

Ashok