[Resolved] Tikona — mental harassment | |||
Well sir i have used tikona broadband service 5 months back. While i was using tikona i complained many times that their connection is too slow where they said i will get 3 mbps speed which i never got while i was using that net connection. I talked to the customer care that i will not use the service if they will not provide the good service and they said thay will do it but they did not, So finally I left the place and told them i will not use the service any more. One day thay call me up and said you have to pay Rs1400 than i said i never used that service for that month. Then again they call me up next month they call me up and said i have to pay Rs 2000 and again next month Rs 27000 I told them many times that i m no longer using their service so stop calling me. On 25th of may 2013 in the morning somebody call me and he said he is a advocate from saket high court and he said that i have used 1500GB and I have to pay Rs 2800 or else they will sent me to the jail.When I searched the telephone no. from which i got the call it was from Tikona broadband service, its not only the first time i got this call many times i got this call . Sir this is the mental harassment and please help me out Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Customer,
Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKM740 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in.
Regards,
Tikona Care
Kindly accept our apologies for the inconvenience faced by you. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKM740 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in.
Regards,
Tikona Care
Dear Sir,
I used tikona broadband in june 2012 for 1 month only and discontinued through proper channel.
However the company kept on generating bills post my closure of account and is now harassing me to pay the same.
The called me clainming to call from DELHI TIS HAZARI COURT and said that they will summon me to high court if I do not pay the bills(amy 2226).
They also used harrassing words on the same call.
THE CASE:
To explain the case I am copying my final mail to the company whioch details all the activity
"Dear Sir,
I am writing you this mail as a confirmation for the talk I had on 29/6/12 with customer care officers and billing officers on your helpline.
I had ordered a new tikona service in may under the name Dr. Amit Agarwal. The user ID was [protected].
The connection was activated on 31/5/12 but not installed. After repeatedly contacting the helpline the connection was installed on 11/6/12.
My billing cycle was from 7th to 7th of every month, and I was charged Rs. 400 something for period between 31/5 and 7/6. During this period my connection was not installed and if you check my usage was 0.
I had discussed this issue with the billing dept thrice with diff ref no. and each time i was assured that the waver will be given. However i continued to receive messages to pay the bill. Yesterday again for the fourth time I talked to officials and I was again assured of the waver
the REF NO IS 1-[protected].
Also i have requested a termination of my account for which the ref no is 1-[protected]. The official has clearly stated that account will be terminated within 48 hrs.
I am writing this mail as a proof as i believe that talking to officials does not get things done at your end.
I have stopped using TIKONA service and I will not be held responsible if you do not cancel my account at your end and keep billing me.
i will not be calling your helpline any further.
I have cleared all my dues and attached ref nos for the same.
After this mail I recieved a mail from the caompany that they will send someopne to collect the modem device within next 5 days
However till about three months nobody came from tikona to take away the modem device that they installed. They kept generating bills and kept calling me with harrassing calls to which everytime I had to explain what was the actual case. After three months they collected the device.
After this I started recieveing calls that bills were still due even though account was terminated
Also they billed me RS 1500 for the device despite the fact that executive from tikona collected it.
After that the calls stopped for a few months and now suudenly I recieved a call claiming to be from TIS HAZARI information department.
I beleive that the call was made by TIKONA executive only
I have searched the internet and found that there are numerous pple who have ben harassed like this.
PLease look into this matter and come up with a solution.
I have all the mails stored that i can forward if you want
Thanking You
Dr. Amit Agarwal
I used tikona broadband in june 2012 for 1 month only and discontinued through proper channel.
However the company kept on generating bills post my closure of account and is now harassing me to pay the same.
The called me clainming to call from DELHI TIS HAZARI COURT and said that they will summon me to high court if I do not pay the bills(amy 2226).
They also used harrassing words on the same call.
THE CASE:
To explain the case I am copying my final mail to the company whioch details all the activity
"Dear Sir,
I am writing you this mail as a confirmation for the talk I had on 29/6/12 with customer care officers and billing officers on your helpline.
I had ordered a new tikona service in may under the name Dr. Amit Agarwal. The user ID was [protected].
The connection was activated on 31/5/12 but not installed. After repeatedly contacting the helpline the connection was installed on 11/6/12.
My billing cycle was from 7th to 7th of every month, and I was charged Rs. 400 something for period between 31/5 and 7/6. During this period my connection was not installed and if you check my usage was 0.
I had discussed this issue with the billing dept thrice with diff ref no. and each time i was assured that the waver will be given. However i continued to receive messages to pay the bill. Yesterday again for the fourth time I talked to officials and I was again assured of the waver
the REF NO IS 1-[protected].
Also i have requested a termination of my account for which the ref no is 1-[protected]. The official has clearly stated that account will be terminated within 48 hrs.
I am writing this mail as a proof as i believe that talking to officials does not get things done at your end.
I have stopped using TIKONA service and I will not be held responsible if you do not cancel my account at your end and keep billing me.
i will not be calling your helpline any further.
I have cleared all my dues and attached ref nos for the same.
After this mail I recieved a mail from the caompany that they will send someopne to collect the modem device within next 5 days
However till about three months nobody came from tikona to take away the modem device that they installed. They kept generating bills and kept calling me with harrassing calls to which everytime I had to explain what was the actual case. After three months they collected the device.
After this I started recieveing calls that bills were still due even though account was terminated
Also they billed me RS 1500 for the device despite the fact that executive from tikona collected it.
After that the calls stopped for a few months and now suudenly I recieved a call claiming to be from TIS HAZARI information department.
I beleive that the call was made by TIKONA executive only
I have searched the internet and found that there are numerous pple who have ben harassed like this.
PLease look into this matter and come up with a solution.
I have all the mails stored that i can forward if you want
Thanking You
Dr. Amit Agarwal
I think that my mobile net and Tikona internet speed is same.
I was an old customer of Tikona. Even after 4-5 years this creatures have not changed a bit.
After 1st installation I was given contradictory statement 7-8 times by various executive in 3-4 days.
We should unite together and file criminal complaint against these company.
Maa kasam Corporate Choro Mein Tikona Number 1 Hain.
If one problem get resolved other one crops up. Know my sis is not able to connect to internet through her mobile and Apple I-Pad.
If possible I will nominate Tikona name for most Hopeless, Pathetic, Fraud internet service provider in India.
Please those who are looking for internet service don't buy this . I will suggest use mobile internet for basic usage if no other option is there.
I was an old customer of Tikona. Even after 4-5 years this creatures have not changed a bit.
After 1st installation I was given contradictory statement 7-8 times by various executive in 3-4 days.
We should unite together and file criminal complaint against these company.
Maa kasam Corporate Choro Mein Tikona Number 1 Hain.
If one problem get resolved other one crops up. Know my sis is not able to connect to internet through her mobile and Apple I-Pad.
If possible I will nominate Tikona name for most Hopeless, Pathetic, Fraud internet service provider in India.
Please those who are looking for internet service don't buy this . I will suggest use mobile internet for basic usage if no other option is there.
I was customer of Tikona internet last year and paid 6 months subscription in advance to you company .
but due to issues in services i requested to disconnection on 5th month and stop using your services.
after which your team has collected Tikona device from my house .
soon after that I start getting phone calls from your employees for more payment of the services which I never used and it was followed by threteing calls till date from Tikona and its legal team.
this is very embarrasing and give wrong impression regarding the Tikona and its way of doing bussiness.
but due to issues in services i requested to disconnection on 5th month and stop using your services.
after which your team has collected Tikona device from my house .
soon after that I start getting phone calls from your employees for more payment of the services which I never used and it was followed by threteing calls till date from Tikona and its legal team.
this is very embarrasing and give wrong impression regarding the Tikona and its way of doing bussiness.
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Firstly, installation was not happened properly, about the same I complained at customer care but nothing happened.
Secondly, soon after installation, i started facing issue of poor connectivity I intimated at customer care about poor connectivity but they didn’t bothered.
I have disconnected my broadband connection on 6th Nov 2012. As I have already paid upto 14th Nov 2012 so nothing is due from my side. Even the mail from legal department of Tikona has confirmed that my last usage date was 6th Nov 2012 and I am supposed to pay till that day only. Even after that they have raised invoice for next 6 months amounting Rs 3240/- and I am getting threating calls from them.
Using this forum I want to raise my voice against illegal practice being used by Tikona Broadband.
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