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[Resolved]  Tikona — Mental Harrasment

I was a customer of Tikona Broadband services(UserID- [protected]),but due to low connection speed I have raised a request to disconnect my Tikona internet connection on 14th july 2012.(request id-1-[protected]) in response to which my connection got disconnected on 25th july.On 21/9/12 I got my final settlement Bill 1573.36 INR(Please refer to the attached PDF).On which there is a penalty amount of 1500 INR,for not returning the modem.
Although one of your technician from tikona came on 12/9/12 and collected the Modem from my home,when I asked him for the receipt for modem collection he told me no receipt is required as the connection is already disconnected and did not give me any receipt.

suddenly since Jan 2013 I am getting calls from tikona legal colls stating that I have to pay RS 3073 as pending bill charges and 1500 more as modem charges,or other wise have to appear in Delhi Tis hajari court by the next day,when I asked the caller(Shalini Sachdeva as mentioned in call) for proper billing document she stated that she cant send it to me,and since then I am getting threatening calls in every 10 days.(I have some of the recorded calls let me know if you required)

after that I got an email from your legalcolls department on 26th April which stated that I need to pay 1794 as pending bill charges( as mentioned in the mail trail image attached)+1500 as modem charges (which I have already submitted) within 7 days.other wise they will take legal action against me.

and then again on 20th June,I got a mail from your legalcolls department stated that I need to pay 1573 as pending bill charges( as mentioned in the mail trail)+1500 as modem charges which I have already submitted within 7 days.other wise they will take legal action against me.(attached the copy of the mail)

as per actual billing record that I have and confirmation from Tikona customer care(having the recorded calls) My billing details are as below

Total Bill- 1573 Rupees
Termination Penalty Charges(for not returning the modem)-1500
Actual Bill(Total BIll- Termination Penalty Charges)-73 Rupees

I have sent several mails to tikona to correct my Final bill,but never got any reply from them although still I am getting threatening calls and Tikona legalcolls mail,asking for abstract and varing amount without details or justification.

My Modem MAC ID was- MAC-20107A65D35C.

Soumalya Sinha
Customer ID-[protected].
Mob No-[protected].

Mental Harrasment
Mental Harrasment
Mental Harrasment
Complaint marked as Resolved 2020-08-14 04:13:54
Complaint comments  4 CommentsShare0Tweet0

Comments

Dear Customer,

Kindly accept our apologies for the inconvenience faced by you. Please be assured that your concern listed June 28, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Hi Tikona,

I was expecting a reply from your department since June 28th 2013, but two week passed and still there is no reply.
But In between I am continuously getting the threatening Calls from your legalcolls department asking for abstract and varing amount without details or justification.

I got the recent threatening call on yesterday 8.7.2013 from [protected], again the caller(Avinash(Pretend to be the tikona lawyer in tis hajari court ) as mentioned in call ) told me that he is calling from delhi Tis hajari court and I have to appear in the court by the next day(i.e9.7.2013)as tikona lodged a case against me in the tis hajari court or I have to pay RS 3070 by the EOD to tikona site and send him the transaction payment id to avoid the court case, But when I asked the caller for proper billing document he told that he will send it only after I make the payment.
This is shame that you guys disclose all your customer's personal information(home address, phone no etc) to this recovery agents to threatening and harassing your old customer everyday but don't get time to reply or send the corrected bill.

Soumalya Sinha
Customer ID-[protected].
Mob No-[protected].
Hi Tikona,

I dont get any call or mail from your department to resolve the problem yet.
Although on 24/7/2013 I got another phone call(From [protected]) in which the caller pretend to be a thana subincharge and threatened that Tikona has launched a FIR against me as I don't make the abstract payment they demanding.

when I asked his name, and FIR no and Police station information he gave the following info-
1.Caller name-Rajveer Singh Sekhawat,
2.FIR No-19/24.
3.Thana-Delhi Sadar Thana.

I have the call record and going to file a written complain in Consumer Court if this problem not fixed within 4 days.

when I searched on net I found the same story happens with several other Tikona users-
http://www.consumercourtforum.in/india/tikona-107/


Soumalya Sinha
Customer ID-[protected].
Mob No-[protected].
Dear Ms. Sinha,

Greetings from Tikona .

With regards to your concern we have checked your account details and confirm that your Tikona service account has been terminated. Post full and final settlement calculation, there are neither any dues pending nor refund applicable on your account.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in


Regards,
Tikona Care

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