[Resolved] Tikona — Pathetic After Sales Service | |||
This is in continuation of my earlier complaints for Tikona service issues. I have being advice that due to change of Plan to ZMR2999 there is some technical issues & I need to open new user ID. On 16th Aug I have filled another form & submitted & accordingly new Use ID [protected] is created but till date the ID is not active & I am not able to use the service. When contacted customer service they told money is not yet receive hence the Id is not activated , but as per the advice given to me that the amount of my old ID [protected] will be transfered to new ID automatically. Again today when I contacted to cutomer service they told that the Amount of old Id can not be transfered & will be refunded & I need to make a fresh payment for new Id, it is rediculas , the Tikona customer service is fell to resolve their internal problem. I think this is the worst sevice I have received from any service provider as on date. request the nodel officer to look in to it & resolve the same immediatly. Regards, Sanjay Dhomne [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
This is with reference to my complaint towards Tikona After Sales service my login issue still not resolve.
I have been advice that since I have changed the plan to ZMR 2999 I need to pay the balance amt of Rs 2308 & the User ID will be activated.
I have made a payment of Rs 2308 on 13th Aug 2011 but the problem didn't resolve, I made a complaint with customer service complaint no 1-[protected] & again they have closed the complaint without any solution.
I am really upset & fed up now with the kind of service provided by Tikona. I am not able to use my account since the installation which is done 28/7/2011.
I have realize now the Tikona customer care is useless, no one takes actions on the customer complaints.
Now I don't think I have any option left out then to take up the issue with Consumer redressal forum.
With this post I hope the matter is taken up seriously & resolve the issue immediately.
Sanjay Dhomne
User ID [protected]
Cell No [protected]
I have been advice that since I have changed the plan to ZMR 2999 I need to pay the balance amt of Rs 2308 & the User ID will be activated.
I have made a payment of Rs 2308 on 13th Aug 2011 but the problem didn't resolve, I made a complaint with customer service complaint no 1-[protected] & again they have closed the complaint without any solution.
I am really upset & fed up now with the kind of service provided by Tikona. I am not able to use my account since the installation which is done 28/7/2011.
I have realize now the Tikona customer care is useless, no one takes actions on the customer complaints.
Now I don't think I have any option left out then to take up the issue with Consumer redressal forum.
With this post I hope the matter is taken up seriously & resolve the issue immediately.
Sanjay Dhomne
User ID [protected]
Cell No [protected]
This is with reference to my earlier post dtd 11 Aug 2011 towards Tikona After Sales service my login issue still not resolve.
I have been advice that since I have changed the plan to ZMR 2999 I need to pay the balance amt of Rs 2308 & the User ID will be activated.
I have made a payment of Rs 2308 on 13th Aug 2011 but the problem didn't resolve, I made a complaint with customer service complaint no 1-[protected] & again they have closed the complaint without any solution.
I am really upset & fed up now with the kind of service provided by Tikona. I am not able to use my account since the installation which is done 28/7/2011.
I have realize now the Tikona customer care is useless, no one takes actions on the customer complaints.
Now I don't think I have any option left out then to take up the issue with Consumer redressal forum.
With this post I hope the matter is taken up seriously & resolve the issue immediately.
Sanjay Dhomne
User ID [protected]
Cell No [protected]
I have been advice that since I have changed the plan to ZMR 2999 I need to pay the balance amt of Rs 2308 & the User ID will be activated.
I have made a payment of Rs 2308 on 13th Aug 2011 but the problem didn't resolve, I made a complaint with customer service complaint no 1-[protected] & again they have closed the complaint without any solution.
I am really upset & fed up now with the kind of service provided by Tikona. I am not able to use my account since the installation which is done 28/7/2011.
I have realize now the Tikona customer care is useless, no one takes actions on the customer complaints.
Now I don't think I have any option left out then to take up the issue with Consumer redressal forum.
With this post I hope the matter is taken up seriously & resolve the issue immediately.
Sanjay Dhomne
User ID [protected]
Cell No [protected]
Hi,
We are sorry to hear your experience. We have taken a note of your issue. Someone from Tikona will get in touch with you shortly.
- Tikona Digital Networks
We are sorry to hear your experience. We have taken a note of your issue. Someone from Tikona will get in touch with you shortly.
- Tikona Digital Networks
Hi,
We are sorry to hear your experience. We have taken a note of your issue. Someone from Tikona will get in touch with you shortly.
- Tikona Digital Networks
We are sorry to hear your experience. We have taken a note of your issue. Someone from Tikona will get in touch with you shortly.
- Tikona Digital Networks
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Since last 5 days I daily call to their customer care & I get a standard reply that the problem will resolve today but today never come, after a frustration I am writting this feedback, Pls do not take connection from Tikona instead take any goverment broad band even they are better for service.
Sanjay Dhomne - [protected]