Tikona Digital Networks Complaints & Reviews

Very much disappointed with tikona service (Demo & Installation conflicts)

On 10-jun-2011 i requested a tikona connection from your site
On 11-jun-2011 (Saturday) - Demo Rep Mr. Shylendar Babu (mobile: XXXXX24650) came at 07:00 PM and should me a Demo and told Signal is 100% and he showed me 2MBPS speed in tikona site's using speed check link
I have also asked him whether the...

Hi,
I took a post paid plan from Tikona broadband on 7-june-2011, they took advance money for my monthly use of internet and installation charges, but since I purchased plan I am not getting connect to internet. When I complaint for the same to their customer care they send their engineer and the person came to my flat and was saying modem installation was not is right place. After that I called them and mailed them but no reply...

I am a customer of Tikona Wi-Fi Internet. My Billing account No. is[protected]. From Sarurday 4th June, 2011 my connection was not working. We called on Tikona's Customer Care No.[protected]. They told us that their technical executive will call me withing half an hour. Next day I contacted again in this matter. The same words they repeated again and no calls from their part to rectify my problem. On 6th I faxed a letter to...

TO WHOM IT MAY CONCERN

I AM SURENDER AGARWAL, WITH CUSTOMER ID :[protected], TIKONA BROADBAND
PLAN : UNLIMITED 1949, PAID AMOUNT : Rs. 2425

THIS TO BRING YOUR KIND ATTENTION THE FOLLOWING UN-RESOLVED ISSUES:

1) WRONG INFORMATION PROVIDED BY THE SALES PEOPLE

2) NO FARE USAGE POLICY WAS DISCUSSED AND NO CLEAR CUT INFORMATIONS ARE BEING PROVIDED BY ANY O[censored]R CUSTOMER CARE, UR...

Hi,

From past week, I am unable to use internet because of Slow speed of Tikona, I have opted for 750 KBPS unlimited all I am getting is 90 to 100 KBPS.
I have called tikona customer service many but no use, they just tell someone will call me back in 30 minutes but no one calls. My Tikona User ID is : [protected]
My Complain number of the issue with Tikona is : 1-[protected]
Please look into this issue,br...

I am a customer of Tikona Digital Network. We pay charges for a month and get service for a week or two in a month. There are regular complaints to the Company and their technicians do respond but after follow up for atleast a week and then the service starts only to go off once again in five to six days. The service is horrible and very poor....

Dear Tikona team,
What kind of hopeless service are u providing???
Your call centre is a junk of fools.

Inspite of all the trailing mails and given communications to the Call centre , the serivce isnt deactivated and above that you shameless people are raising bills instead of de-activating the connection.

Lastly i again spoke to Mr.Ganesh at your CC on 6th June- evening approx 10:00 pm.
I...

I have applied for the tikona broadband connection...but they denied to provide me tha same due to non feasibility...
now after one month they are asking me to pay the monthly bill that has been generated...Now i am also not getting any revert from tikona side on mail...only getting sms's for paying the bills..pls refer the below mail pasted...



Dear Mr. Nagesh,

waiting for your revert...br...

I gave a cheque of amount 1287/- To tikona broadband services for internet connection.But after cheque got cleared they started denying that their is no internet connection in my area, since than 2 months been passed but I have not got my money nor any internet connection.I have been dialing to their customer care on regular basis but every day they say we will refund you within 2 days but still now we havent received a single pie....

am using TATA Photon plus for internet connectivty,but due to very less speed,I took another connection from TIKONA in the month of April,For first five days it was working very smoothly,but after that I have been struggling to get connected to the brad band service,After few days of waiting I been calling the customer care dept on [protected] but everytime they have been assuring it to be resolved in few days time.I have a bussiness through...

Respected Sir,

My name is Sachin Tyagi (R/O BF-7, Janakpuri, New Delhi - 110058). I had applied for "Tikona broadband" connection. An executive from their company had collected a cheque from me for amount Rs1150/- on 13th sep 2010. After the cheque was debitted from my account, two engineers came to my place and informed me that due to technical reasons, they cannot install a connection at my house. And that I will...

COMPLAINT NO. :- 1-[protected]

PLEASE DISSCONNECT MY INTERNET CONNECTION......

I am from VIJAYAWADA, A.P.

I took a TIKONA INTERNET CONNECTION on 16 th March 2011 after the the EXECUTIVE [ one MR RAVIKUMAR ] who took my documents, photo and a Cheque for Rs 1157 had PROMISED that my old TATA CONNECTION would be transferred to one of his clients and I would have no loss as Rs 1000 could be obtained for that connection.

But even after many many days following the TIKONA connection getting activated...

1. The salesperson sold the connection when the connectivity was limited
2. Since the connectivity was limited the person who installed the connection did not complete the work order (all though the internet was working).
3. 10 phone calls and 7 emails over 1.5 months were required before they sent a representative to check things.

People at call center are either dumb or rude or both. Replies to emails are copy...

Sir,

This is to inform you that I have requested Internet Connection from Tikona in the month of April 2011 .Executive Gugan (Mobile no [protected]) from Tikona Collected the cheque on 26 april 2011 and amount was deducted from my account 7 th may 2011 but Tikona is not activated my account up to 18 may. My user id is [protected]. i have already 10 to 15 times complaint to customer care but no resolve the my account problem...

There is no connectivity for several days and no response from the Call center. Raised complaints almost 8 times and didn't get proper response and the payment collection people coming to house and creating nuisance.No one has bothered to even look into the customer complaints. Finally, after several failed attempts to restore my connection I asked them to disconnect my connection as it was of no use. In spite of this I am getting my...

My Account no is [protected] Tikona BB 600kbps unlimited plan. Connection taken in March 2011. I am fedup with these guys. Since the begining of May 2011, my connection goes off exactly at 7pm and restores exactly at 10am next day. I will not discuss about speed issues since many used have already complained about speed earlier and I am facing the same speed issues.

Also the Customer care is useless. They speak as if they are...

Hello sir/madam

USER : [protected]

Complaint Number : 1-[protected]

Plan : Monthly Unlimited Usage Plan SPHO_UNLTD549_300Kbps

I just want to know, whether the speed is through out the month is same or not ?

If yes, then after how much time or how much usage it ll change.

As discussed with your customer representative, he was saying that your usage is...

I have taken this connection yesterday i.e on 8th May 2010. Im from Kolkata and my user id is [protected]. i have been promised by tikona sales officer that i will get 2mbps throught out the month and i have this plan called FMC799 unlimited. From the very next day my download speed reduced to 30-35 kbps from 250 kbps. This guy who sold me the connection name Siboprashad Manna ([protected]) and he is a complete fraud. He doesnt have the basic...

My name is Rajiv.A.P.Rao

I had opted to your broadband connection (Rs 499/- 5GB free) on 24th April 2011 as got the setup and connection on 26th April 2011, connection only worked for 1and half day and stopped getting connected to the network. i called in for technical support however your technical team person (Prabhu) who attended my call was rude and was not able to help me and said he will be sending a technician to my...