Tikona Digital Networks Complaints & Reviews

Complainant: V.J.Rao, Chintamaniswar, Budheswari Post, Bhubaneswar-751 006, Odisha

Compalint Against: Tikona Wi-bro Wireless Broadband.

The above cited private wireless internet provider approached me with a request to take their connection as it is wireless and the speed of browsing would be something amazing. They also told me that they will give demonstration of the service and if we are satisfied we can go for permanent connection. Since they are willing to give demo, I agreed to it and on going through the demo, I was startled as the speed of the internet is not even 500 KBPS and it ended with frequent interruptions. The Executive told me that there is no tower in the vicinity of my residence and suggested me to have a try at my office where there is a tower nearby to that place. I agreed and they installed the equipment, took signatures and one month advance rentals and installation charges and vanished. Since then, I am not able to browse the net continuously for more than 5-6 minutes as the connectivity goes snapping every 5-6 minutes. The speed is also considerably low in comparison to BSNL Broadband. Whenever, I am trying to locate the local office, the central help line people say that we have no need to contact the local office and any complaint will be taken on file by the central help line and they will see it is resolved within the next 24 hours. I made umpteen number of complaints to the central help line and none of my complaints have been taken seriously. Even, the persons responding to the call are not equipped with the system of providing complaint reference number.

I am not able to get rid of this erratic service as I have no access to the local personal dealing with the above cited company and the central help line though they are asked to remove the service from my premises for more than 12 times between 26th May - 23rd June,2011, they have not deputed any body to disconnect the service and take possession of their equipment.

I advise the readers of this forum not to fall pray to this erratic service.

I wanted to buy Tikona internet and I contacted Tikona through tikona’s website.

I confirmed in my area internet service is available or not. I found that yes its available in my area named jeppu, in Mangalore.

I got appointment fixed on date[protected]:30 pm. Nobody called me or come to me for appointment.

Then I registered a complaint for that on date[protected] with a complaint number 1-[protected]. Again nobody responded me.

Then I registered a one another complaint for the same on date[protected] with a complaint number 1-[protected].
This time I mentioned to the operator that its very urgent to me to get internet connection.
Again the same ! up to now nobody responded yet.

Tikona,

I am using Tikona braodband connection. (User Id: [protected])
From 13th June My connection is not working. After launching customer complaint, I came to know that because of some outstanding amount my connection was discontinued by tikona.

I have two points:
1. How can tikona disconnect my connection without any prior notice?
2. Why not a single bill statement was sent to me prior to this?

After that I received bill statement (This was first since my registration and that too improper) I made the necessary payment. It is reflecting in my bank account statement but not in your system from last two days.
So still my connection is not active..

I had launched almost 7 complaints to your customer care all are now in closed condition without ANY SOLUTION.

My User Id is: [protected]
Name: Sachin
The cheque no and bank details are already provided to your customer care.

Kindly help me out of this.

As per my telephonic discussion with Tikona person Yesterday ,As he told the Amt will be Refunded to you that is Rs.3753=00 but as per below mail why cant this is Rs. -4,716.22/ please clarify this issue and reply

Dear Mr. Dixit,Greetings from Tikona!This is with reference to your below mentioned complaint. We regret the inconvenience caused to you. We would like to inform that, the complaint has been forwarded to the concerned department for necessary action. In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.
Thanking you and assuring you of our best services,
Regards,Purandar Shanmuga G Tikona Care
W: www.tikona.in
Sunil Dixit
mob.[protected]
Service ID.[protected].
Disconnection Request No. 1-[protected]

PLEASE SEE THE ISSUE UNDER:

24TH MAY I REQUESTED FOR DEMO FROM TIKONA SUCKER
29TH MAY THEY SHOWED THE DEMO,THEY MADE ME SATISFIED AND I GAVE MY CHECK FOR 1102Rs FOR 5000MB AT 499 ONLY....
4TH JUNE INSTALLATION DONE
IMMEDIATELY AFTER AN HOUR 1000MB IS VANISHED EVEN I DIDN'T USE ATALL
5TH JUNE I RAISED A COMPLAINT THEY TOLD TO CHANGE PLAN TO UNLIMITED .SO I DID IT.
8TH I RAISED THE COMPLAINT TO THE CUSTOMER CARE FOR NO CONNECTION
THEY RAISED THE COMPLAINT FOR TECHNICIAN VISIT TO MY HOME FOR SOLVING THE PROBLEM.REF COMPLAINT NO. IS 1-[protected]
FROM 9TH TO 15TH AND I HAVE MADE MORE THAN 30 CALLS TO THE CUSTOMERCARE BUT NO RESPONSE THAY JUST MADE A EYE WASH .....TECHNICIAN ARE COMING....
16TH I REQUESTED FOR DIS-CONNECTION.REF NO.1-[protected]
18TH WITHOUT ANY PRIOR INFORMATION THEY DISCONNECTED AND TOOK MODEM FROM MY HOME
22ND JUNE I GOT A BILL TO PAY 853 RUPEES TO TIKONA
THE BILL IS GENERATED FORM 29TH MAY TO 15TH JUNE.
BUT I SEE THEY INSTALLED IN 4TH JUNE ONLY .SEE IMPROPER BILLINGS

PLEASE GUYS THOSE WHO SEE THIS MESSAGE ,PLEASE DONT EVER TRY TO GET TIKONA CONNECTION FOR YOUR HOME OR ANY OTHER USE


IMPROPER BILLING AND IMPROPER SERVICE.

Dear Team,
I applyed for new connection on 5th June [protected]@ 5pm. At that time , they updated me installation will happen within 3 or 4 working days. But till date its not Happend(Almost 15days).
I tired to complient so many times but no response, always saying we are working with High prority.
I called daily 5 times for more than last 10days onwards.
Coud you please take immediatly action this tikona broad band service team.
Here i am providing my details#
name # videla.ramakrishna Sekhar
Cell# [protected]
Tikona recipt number # Receipt Number: 652395
Customer Account Number[protected]
Billing Account Number[protected]
Service ID [protected]
Could you please take immediate action on this network service company.

USER ID: [protected]

one day the call came from the unknown number i.e. [protected] against so many complaints to Indianconsumercomplaint.in regarding slow speed in Tikona wi-bro. He was saying that we ll give you a compensation of the problem you suffer. We ll give a free internet service for month. But on the same day my internet connection is not working then I call again to the above unknown number, and the number is switch off and till date. Then I request the to tikona customer care as well as franchise owner from where I got the connection. When I call to the tikona customer representative, he/she ask your number, DOB, address proof, and email ID and document submitted. Then he/she replied your email ID and phone number is not matching. Then I ask about what’s the phone number is showing there. I shocked the phone number is same as which I told you above as well as email Id also not matching. Then I called to the franchisee owner ( Vishal- [protected]) from where I go the connection , he was saying that call to the customer care, but the customer refuses to disconnect the connection with authencity of your account. Then I called again to the franchise owner, he replied so rudely said “ joh karna hai karlo”. But anyhow i submitted my disconnection request to the tikona customer care representative. Still I didn’t get any acknowledgement from the tikona service representative to my email Id i.e [protected]@gmail.com <mailto:[protected]@gmail.com> . Too many times I harass from tikona wi-bro as well as franchise owner. Please do something regarding in this manner. I want justice as soon as possible. RegardsSatin jain[protected][protected]@gmail.com <mailto:[protected]@gmail.com> Sr Engg (Indiabulls Power Limited)

I am Jagadish existing customer from Pune, having Tikona connect upto August 2011 but when i am trying to login it is giving warning message Authentication failed, your connection is Terminated please contact customer care on[protected].

when i called to customer care of Tikona, I was surprised to hear that on 11th June i called to Customer care team to terminate my service. I have few queries to mention at this point

1) When i have already paid amount for a account upto August 2011, what is the need for me to terminate the service in between.
2) I was Out of station on 11th June so i can't call the customer care.
3) I haven't given any request to terminate niether by calling you nor written mail, I want to understand why my connection got terminated?
4) This sounds me that you might received a fake call on 11th June 2011 from some one (Please trace that call and find that person)
5) Either some one else given this request to terminate his account but by mistake they terminated my account.

I loose confidence and don't believe in Tikona services any more.

Very much disappointed with tikona service (Demo & Installation conflicts)

On 10-jun-2011 i requested a tikona connection from your site
On 11-jun-2011 (Saturday) - Demo Rep Mr. Shylendar Babu (mobile: XXXXX24650) came at 07:00 PM and should me a Demo and told Signal is 100% and he showed me 2MBPS speed in tikona site's using speed check link
I have also asked him whether the same speed will i get or this only for demo purpose you people are boosting your signals & later you reduce it?
Shylander Babu Promised: No Tikona Won't do that, also they cant do that
After his Assurance i made a cheque payment for 1433 RS.
Cheque Details:
Bank: HDFC Bank, ITC Center Anna Salai.
Cheque Number: XXXX11
Cheque Amount: 1433
Dated: 12-jun-2011
Credited on: 13 or 14-jun-2011

On 15-jun-2011 Installation Person Mr. Prabhakaran (mobile: XXXXX27135) came for installation at 4:00 PM then he called me up and said Since you don't good signal (not even 2/4 points signal strength) we are sorry we can't install tikona at your site. and after informing our office Gemini to my Team Leader, he has asked to bring back devices and equipments with out installing it in my house

Now Two points my Side:

1. How can your Demo Rep give a False Promise (For Commision he Gets?) or Gemini staff is reporting False?
2. I need my Money Back AS SOON AS POSSIBLE (Please deposit it back into my Same account HDFC Bank, ITC Center Annasalai A/C No: 000XXXXXXXXXXX)

Sir I am Waiting For your immediate action on this, i want call from the person who made false promise (That man is not even picking his phone 3-4 calls made) and he must ask sorry to me for his false promise.

Hi,
I took a post paid plan from Tikona broadband on 7-june-2011, they took advance money for my monthly use of internet and installation charges, but since I purchased plan I am not getting connect to internet. When I complaint for the same to their customer care they send their engineer and the person came to my flat and was saying modem installation was not is right place. After that I called them and mailed them but no reply came from their side , I need to register a case. please suggest me what to do..
Thanks

I am a customer of Tikona Wi-Fi Internet. My Billing account No. is[protected]. From Sarurday 4th June, 2011 my connection was not working. We called on Tikona's Customer Care No.[protected]. They told us that their technical executive will call me withing half an hour. Next day I contacted again in this matter. The same words they repeated again and no calls from their part to rectify my problem. On 6th I faxed a letter to their Office at Bhandup. But no reply for that also. My follow-up was continued with their customer care department. But no action from their part. Finally on 10th I hand delivered a letter to the Managing Director regarding the problem. After submitting that letter they took action and rectified the problem by sending their technical executive.

But, I lost my goodwill of my customer due to this problem. I am also connected with may people. I asked compensation with Tikona's Nodal Officer and send emails to him. But no reply from him in this matter.

Therefore, you are requested to kindly help me to get the reasonable compensation from Tikona.

With Best Regards,
K.R. Sasi
Mobile : [protected]

TO WHOM IT MAY CONCERN

I AM SURENDER AGARWAL, WITH CUSTOMER ID :[protected], TIKONA BROADBAND
PLAN : UNLIMITED 1949, PAID AMOUNT : Rs. 2425

THIS TO BRING YOUR KIND ATTENTION THE FOLLOWING UN-RESOLVED ISSUES:

1) WRONG INFORMATION PROVIDED BY THE SALES PEOPLE

2) NO FARE USAGE POLICY WAS DISCUSSED AND NO CLEAR CUT INFORMATIONS ARE BEING PROVIDED BY ANY O[censored]R CUSTOMER CARE, UR SALES PERSON, YOUR TECHNICAL PERSON, ETC

3) FROM DAY OF ITS ACTIVATION STILL I M NOT RECEIVING PROPER SIGNALS, ACESS PROBLEM IS THER, ACCESS POINT IS ALWAYS DOWN, NO PROPER INSTALLATION IS BEING PROVIDED, STILL THE ACESS POINT IS HAVING PROBLEMS, AS REFEREB BY YOUR TECHNICAL PERSON

4) WORST CUSTOMER CARE SUPPORT

5) REGULARLY SENDING COMPLAINTS BUT STILL THINS ARE AS SAME AS EVER

6) MY USAGES IS SHOWING MORE THEN WHAT I HAVE USED

7) TRYING TO REACH NODAL OFFICER MR VEER GARG BUT HE EITHER UN REACHABLE OR DO NOT PICK THE CALL, IF ANY HOW PICK THE CALL HE IS NOT WILLING TO TALK.

8) WHEN I AM ASKING TO EITHER PROVIDE A COMPLETE SERVICE OR REFUND THE TOTAL AMOUNT AS I HAVE NOT AVAILED ANY CONSISTENT SERVICE FROM YOUR SIDE, ON THIS POINT I AM BEING REFERRED TO YOUR CUSTOMER CARE WHERE THE REFUNDS ARE BEING SUBJECT TO BE ON PRO-DATA USAGE, WHY I SHOULD BE PAYING WHEN THE SERVICES IS NOT BEING CONSISTENT AND NO ONE IS ADDRESSING TO PROBLEMS.

I HEREBY REQUEST TO RESOLVE ALL THE COMPLAINTS AND ADDRESS THE ISSUES ON IMMEDIATE BASIS, FALING TO WHICH WILL PROMPT ME TO TAKE A LEGAL ACTION.
I AM WILL TO USE CONNECT WITH NO FURTHER HURDLES, IF YOUR TEAM IS A FAILURE TO RESOLVE ALL ISSUES, I SINCERELY REQUEST YOU TO REFUND MY TOTAL AMOUNT WITHOUT ANY DEDUCTION. I HAVE BEEN MENTALLY HARNESSED WITH YOUR QUALITY OF SERVICES, YOUR CUSTOMER SUPPORT AND SALES PERSONS.

LOOKING FOR A FAITHFUL SOLUTION AND A CONSISTENT SERVICE AND A IMMEDIATE ACTION ON THIS COMPLAINT.

REGARDS
SURENDER AGARWAL
CUSTOMER ID :[protected]
AZADPUR, DELHI

Hi,

From past week, I am unable to use internet because of Slow speed of Tikona, I have opted for 750 KBPS unlimited all I am getting is 90 to 100 KBPS.
I have called tikona customer service many but no use, they just tell someone will call me back in 30 minutes but no one calls. My Tikona User ID is : [protected]
My Complain number of the issue with Tikona is : 1-[protected]
Please look into this issue,


Thanks
Husna Banu
[protected]

I am a customer of Tikona Digital Network. We pay charges for a month and get service for a week or two in a month. There are regular complaints to the Company and their technicians do respond but after follow up for atleast a week and then the service starts only to go off once again in five to six days. The service is horrible and very poor.

Dear Tikona team,
What kind of hopeless service are u providing???
Your call centre is a junk of fools.

Inspite of all the trailing mails and given communications to the Call centre , the serivce isnt deactivated and above that you shameless people are raising bills instead of de-activating the connection.

Lastly i again spoke to Mr.Ganesh at your CC on 6th June- evening approx 10:00 pm.
I reminded him of the deactivating request of mine given to Tikona more than one and half month back on mail and to the CC also.
He was answerless to my questions,Also he could not connect me to any senior person.

This is my last notice to you to de-activate connection,alongwith an apology letter for the harrasment cause by your sms'es .
Also send a F&F letter with no due certificate alongwith the receipt of the bill paid after the deactivation request was made.

Previous mail to Tikona -dt:25th April-11

Dear all,

With reference to the trailing mail and as per the discussion with customer care executive a cheque has been deposited at ICICI bank - of the amount given by the executive.
This chq has been given inspite of Rs. 432.56 amount credit against the account.The connection is not in use since last one month and has been requested for de-activation with proper verifications.Chq details are as below.

Chq no - 239557
Bank - Dena Bank
Chq dt - 22/04/11

Previous mail to Tikona-dt:24th April-11

The given user id - [protected] has to be deactivated and the necessary formalities to completed with 7 days.
Request for the same has been given to your customer care also .Customer care executive name was Mr.Amit Kharwa has successfully taken the request after necessary verifications.
Request you to complete all the de-activation formatlites and take back the instrument alongwith the no dues letter imediately , max within 7 days reason being the family would be out of station for couple of months.
Details of the connection are given below
User id - [protected]

I have applied for the tikona broadband connection...but they denied to provide me tha same due to non feasibility...
now after one month they are asking me to pay the monthly bill that has been generated...Now i am also not getting any revert from tikona side on mail...only getting sms's for paying the bills..pls refer the below mail pasted...



Dear Mr. Nagesh,

waiting for your revert...


Regards
Jitendra Garg


On Mon, Jun 6, 2011 at 10:59 PM, JITEN GARG <[protected]@gmail.com> wrote:

Dear Mr. Nagesh,

This is to bring into your knowledge that as a customer it was a very bad experience I got with the services received from Tikona...

About one month before when I was searching to adopt a broadband connection, I got positive feedback about Tikona with my friend...I called Tikona call centre for installation of the new broadband connection... After two days, I got a call from Mr. Omprakash (Tikona Representative - Mob No. [protected]) for free Demo..At the time of free demo, he checked me out with the speed of tikona broadband and assure me for provide all type of assistance related to services,i would required in future...

Only after getting assurance from Mr. Omprakash, I submit him all my documents required for getting Tikona broadband connection with the cheque of Rs 1267/- (Cheque No.640173).
After two to three days I got call from other tikona engineers for installation...At the time of installation, unfortunately I was being answered that In my building it is not possible to provide connection due to not getting proper feasibility...And finally they denied to provide me the connection and suggest me to get in touch with Tikona call centre for getting my docs back...

Than many times I called Tikona call centre but everytime they demanded for one to two days to send back my docs...It was very surprising for me that the person Mr. Omprakash who assured me to provide better sevices, was not even picking my phone as hundred of times i called him...

I was surprised to get a message from Tikona on dated 10/05/2011 that my cheque was been presented by tikona into my a/c...on the same time I called customer care and complained that why they are presenting my cheque even they know that i was being already denied by tikona for broadband due to improper feasibility...but not get any positive response...so at that time i had to put stop payment request for that cheque becoz it was the only way was being provided to me by tikona...till date I also didn't get my docs back...

Now after a month, I got very big surprised when i got a call from tikona that my bill is due on dated 3/6/11 and they requested to me for paying the same...

Now Mr Nagesh, I just want to know...Is it possible to create Tikona a brand image in the country by providing such type of services..can u expect that I would prefer my friends & relatives to go for tikona...never...

Pls take a note about the feedback and suggestion for creating a brand image of tikona in customer mindset...

- First not to recruit guys like OmPrakash who not even know to serve their customer...only know to picking a connection for completing his target...
- Provide the same Modem to your engineer who is providing demo to the customer very first time...As currently they are having a different modem for giving demo...as his range his high so at the time of demo it works very well...Due to this if feasibility is not there than u can directly convey the same to the customer at that tme only...


Your early reverts would be highly appreciable...

Thanks & Regards
Jitendra Garg
[protected]
New Delhi

I gave a cheque of amount 1287/- To tikona broadband services for internet connection.But after cheque got cleared they started denying that their is no internet connection in my area, since than 2 months been passed but I have not got my money nor any internet connection.I have been dialing to their customer care on regular basis but every day they say we will refund you within 2 days but still now we havent received a single pie.

am using TATA Photon plus for internet connectivty,but due to very less speed,I took another connection from TIKONA in the month of April,For first five days it was working very smoothly,but after that I have been struggling to get connected to the brad band service,After few days of waiting I been calling the customer care dept on [protected] but everytime they have been assuring it to be resolved in few days time.I have a bussiness through internet which I am unable to do it.My family has been suffering from this as electricity is used for the facility and the income expected to be generated has not been done due to failure of responding to the complaint on time. My tikona id :[protected] ph: [protected]

Respected Sir,

My name is Sachin Tyagi (R/O BF-7, Janakpuri, New Delhi - 110058). I had applied for "Tikona broadband" connection. An executive from their company had collected a cheque from me for amount Rs1150/- on 13th sep 2010. After the cheque was debitted from my account, two engineers came to my place and informed me that due to technical reasons, they cannot install a connection at my house. And that I will get a refund of the money as the connection was denied from them and not from me.

After calling their customer care several times, I got a refund, but only of Rs500/- I called them again to followup for the remaining refund of Rs 650/- They kept promising me of the refund, but till now they havn't. I request you to please file my complain for the same.

Please find the details below:

Company Contact for Delhi office:
Mr. Veer Garg
Address: 225, 3rd Floor, Okhla Industrial Estate Phase 3 New Delhi - 110020
Email: nodal.[protected]@tikona.in


Thanks and Regards
Sachin Tyagi

Phone no: [protected]
Address: BF-7, Janakpuri
New Delhi - 110058

COMPLAINT NO. :- 1-[protected]

PLEASE DISSCONNECT MY INTERNET CONNECTION...