Tikona Digital Networks Complaints & Reviews

Tikona has worst customer care service

I was looking for an ISP to provide me quality services and since there are not a whole lot of service providers in Trichy, so I had only a handful of options as far ISP’s go. One of my friends suggested that I go in for a Tikona broadband connection. I took his advice and bought a Tikona connection, and I am so glad that I listened to my friend and did not go in for the local ISP, because not only did I get quality services but also got free antivirus as an add-on. I am so glad that it saved me from the pain of buying an antivirus. Tikona rocks!

Yes Its worse

Shahina Parveen — Tikona Company Tower Complaint

To
Dear Sir
Hi
I Mohsin Khan Plz My Complant For Just Action
Name. Mohsin Khan
Add.2236 Ahata Hajjan Bi Rod Gran Lal Kuan Delhi,110006

Tikona — Net Disconnection

To
Dear
Sir
I'm Shahina Parveen Plz My Complant Is Net Not Installation For The
Just For My Complant In Just For Imeddetly Action Plz
Thnx

"Hi

I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:

The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.

Regards
Manish Gupta"

Fed up wid ur disconnection process, there was network issue from ur side since october 1st week, u cudnt resolve dat, n so u suggested me to disconnect, now wen i registered a discnction request on 1st nov, i really cnt understand y is der so much of delay frm ur side! i want my refund, widout any further delay! user id: [protected]

Hi, I am Sarita from Kochi and I took a Tikona connection around a month back. I am absolutely amazed at the speed at which I am able to access the internet, it’s simply awesome. With my previous ISP, I used to be frustrated all the time, as the network would just remain down half the time. I really have to thank my friend who recommended that I get a Tikona Broadband connection. I really have to say that these guys are doing a terrific job.

Hi,

Thanks for considering the points which I had raised.

I have transferred Rs 523.00 through online bill payment now.
Hoping for the best services from Tikona, I would like to thanks everybody who got involved to resolve the below issue.

Regards,
Vishal

Never ever go for tikona, pay a ittle bit more and get airtel

I got his refund cheque but claims that it is wrong.
Resolution: Convinced customer that the refund provided to him is correct and explained him the complete procedure.
Thanks. Thanks a lot. I appreciate your Service.

I have the similar problem. Tikona's services are really bad in Niti Khand-III. I am facing very-slow speed problem since the time I get this connection.
Customer services are also pathetic. It has been about 1.5 months and I am getting speed 500 KBPS whereas I subscribed from 4 MBPS. Thinking to deactivate it go for other service provider.

My UserID is [protected]
E-mail ID: [protected]@yahoo.com

Hello,
I’m Deepak Kumar
I want to thank Tikona for my Refund cheque of full amount. On 3 Aug 2011 I have applied for Tikona ULNTD799 plan and paid installation charges to sales guy, but the installation guy told me that there is no feasibility at my place, so I raised disconnection request. I wasn’t expecting the refund to come to me on time, but to my surprise after 30 days I got my refund cheque. I wish my location was feasible, hope it would be in future as I have good review about their network speed.
Regards,
Deepak...

I have called so many time in Tikona call centre but none has understood my problem in such better way then him. This person has understand my problem and solved my problem with resolution .He is very genuine person. This person is working very good and doing his job smartly. Request you to appreciate him and promote him. This person has taken my follow-up and he gave me call back and solved my problem. He is very much dedicated to his work. Request you to tell HR to keep this person as Role model and recruit Agents.
I had been using Tikona for quite sometime, so far so good. However recently just had a little hitch in the device. But, as always your executives were quite helpful and quick with their response and attending our problem. Thanks.
Value for money, good service and reliable and fast high speed internet, to say the least for Tikona. Keep up the quality!

I too agree with the same, that tikona people has the worst customer care people available so far i have seen.

Tikona is harrasing me for almost last 1 year now. I requested disconnection in April 12 due to poor connection and disruption in service. No one approached me for disconnection and to my utter surprise I got bills for payment.

Then few months back I got a call from a guy claiming to be from their legal department telling that I need to pay the outstanding amount. I paid the amount i.e the rental for a service which i never got.

But as you all very well know Tikona is a trap. Inspite of settling all the bills I still am getting bills for payment and you would be surprised to know that neither do I have their equipment installed nor am i using their service since April 12.

I am being harrased regularly and no one listens. Neither customer care, nor Mr Nair, no one.

I dont know what to do...

Tikona USID: [protected]

Hi All,

I have been also harrassed in the same way, i asked for a demo and the representative asked me to pay 1700 and the amount will be refunded if i am not satisfied with the speed. The speed was not good and asked for disconnection, they say that i have used 1.5 gb and need to pay for it including installation charges. I have been sending mails to customer care and appellate it has been 50 days and still they say that they are checking with back end team.THIS COMPANY IS CHEATING CUSTOMERS. Dont ever suggest TIKONA to any one in your life.

Even I got a call today folks some guy claiming to be calling from session court delhi mentioning that some lady conatables will come and take me to court. This is a case of mental harassment and nothing else. Please contact me on [protected]@gmail.com so we can together fill a mental harassment case against them. Please don't be scared of such fraud and cheat companies. We need to get together and throw them out of our country or in jail. They are turning business into gundaraj. Horrible not having any shame instead threatening people who are tax payers and respectable people of the country. What all is written above is exactly what was done to me and trust me now I know that they do this to every one. Now they got to stop. That's it!

Tikona is worse... read my complaint on mouthshut
http://www.mouthshut.com/review/Tikona-WiBro-review-qrrotopoqr

They are cheat, worst service provider.
Never go for it... you will be wasting time and money

Firstly the connection had problems and my internet stopped working. This was in June 2012. My plan was Rs. 1100 per month. Then I had to log three separate complaints so that my issue could be fixed but no one was sent to service it and no one repaired it. So I called up customer care to disconnect it. He took my request and told me that my service has been disconnected and the device will be collected. So a person came and collected the device and did not provide me with a receipt. I didn't ask for one since I did not know that I would need one.

After one month another person from tikona calls and says that I have not paid my bill for June. I told the concerned person that I would pay only Pro-Rate till the date my internet was working. That person also conveyed to me that my connection has not been disconnected and that I am supposed to send a mail for the same.

Finally my connection was disconnected in July and I was asked to pay the entire amount for 2 months. I had to fight it out with tikona people and finally they agreed to send me a Pro-Rate bill. They told me the bill would be mailed to me. A bill has never been mailed to me till date.

Today their advocate calls and threatens to file a case against me if I do not pay up. When I called up customer care asking where is my bill so that I can pay it I was informed that my mail id is wrongly registered with tikona hence I didn't receive a mail and also that I haven't returned the device hence I would have to pay Rs. 1500 fine.

So kindly help me out here. I was told by their Customer Care executive Ms. Nidhi Awasthi that it is not my fault that I do not have a receipt since their person who took the device didn't give one but since I do not have a receipt they have the right to charge me Rs. 1500. So basically they are out rightly looting me.

I have been threatened. I have wasted my time attending and calling up customer care and finally they ask me to pay for something which is not my fault and has been acknowledged by their own customer care executive.

So should I lodge an FIR against this company for looting me or a Case in Consumer Court for harassing me? Kindly let me know at the earliest.

Account ID: [protected]

Tikona is the worst service provider. I took a new connection 3 months back and with in 10 days there was some issue from there side and still that issue persist. finally we asked for disconnection and refund, there final settlement mail says refund amount as 0 and there representative in last call said u will get full refund only 10 days usage charge will be deducted.they are fraud.Please donot go for this service.They take advance amount and never give services.

worst of all ISP.

Customer care says "we will not provide you any services but you will have to pay the bill regularly and that to in advance or else they will send there representative to you home".


I think we all should file a PIL in IPC and Consumer court and ask for compensation.


Please respond if you all agree.
[protected]@gmail.com

Truly the worst service... i am facing the same issue since 2 months
I have also filed a complaint

Reading the above comments. I realized, I am not the only one who suffered . There are thousands in the queue who had been mentally harassed and tortured by TIKONA.

The agony began from getting tikona installed at my house after calling on CUSTOMER CARE NUMBER . The agent who came for the installation took Rs 1500 as SECURITY DEPOSIT which was to be RETURNED BACK at the time o[censored]nsubscribing the services or it would be deducted from the last months bill,
and then the real misery commenced. The services where down most of the times, in-spite of numerous complaints.
Ultimately we decided to get the services uninstalled. The same agent came for the uninstalling the services and modem . The AGENT ( who always came to us on complaints on customer care number ) took the MODEM from us and did not give us any receipt, In-spite of asking it from him . He just said as you have unsubscribed online we do not give any receipt for it .
And from there it culminated into series of problems.

I got the call from customer care to pay the bill for the last month and the cost of the MODEM and the FINE ( This came as surprise as we had submitted the MODEM to the agent ) . (A TOTAL AMOUNT OF Rs 1989.95 ),

Here the bill for the last month was Rs 489.95 . As I had made a REFUNDABLE SECURITY DEPOSIT of Rs 1500, I must have got Rs 1010.05 from TIKONA as the REFUND.

Whereas, According to TIKONA I had to pay them Rs 1989.95 on the contrary.

Then, I got a call from an Advocate who said, He is going to file a case against me, if i do not pay the Bill in 1 hour. And, He was very rude in communicating this to me and he used all sorts of abusive words.I tried to explain him the case.

The sentence the advocate said was " Chutiya company haai, maar rahi haai tmhaari and Tumm ussey nikal nahi saktey . Company tumko sirf chutiya banayegi Tumhaara koii kaam nahi hoga . Tumhaarey paas case rokney ka ek hi rasta haai, bill +fine pay karr do, wohh bhii ek ghantey ke andar " .

This came as a big surprise.Then I called CUSTOMER CARE Number and explained them the case.
They just declined me saying:

1. They did not take Rs 1500 as security deposit . ( WHICH WAS TAKEN BY THE AGENT )

2. They did not receive the modem . (WHICH WAS COLLECTED BY THEIR AGENT )

That is why, we shall have to pay the amount to prevent the case on us.

In-spite of being right in every front I was ready to sort out the matter and talk to them peacefully. If they Withdraw the case .
Meanwhile, I got numerous calls from their advocate . Who kept on saying That he is lodging a case and I shall have to be present in Delhi Civil Court in another 3 days in a very rude manner.

After calling several times on CUSTOMER CARE number, they routed my call to the Senior manager Over There. She said She cannot do anything for me on this front, In-spite of me being Right.

Again, I got a call from the advocate that he has filed a case against me. And he shall revert it back only if I pay my bill.

Disgusted, Insulted, Demoralized, Agitated I Paid the money (Rs 1989.95), Because I could not afford to spend my time and money on the court case.


Setu shekhar
maverick.[protected]@gmail.com

I agree with all the people who has filed complain against this fraud company, first they provide fake information and earn customer's trust then the technical team doesn't respond with any solution later their payment's team send a bill for the service which customer has not used.
I was a customer of tikona 4 months back(in bangalore) i was using the connection from past 1 year(Quarterly plan)-Customer id-[protected]
Plan name-ADULQ512k
the installation guy said my plan is a prepaid plan so i have to pay upfront quarterly to get the service, most of the time i was not able to use the service due to some or the other technical issue and whenever i called them their technical guys are so dumb every time i call they say "switch off and on the adapter and laptop" still the problem persists so i have insisted to send a person to visit my place to see the issue in the receiver multiple times every time i say that they said "we will be fixing the problem remotely so keep the adapter on for the next 24 hrs" and still the problem persist still they never send a single technician to visit my place and every time they say they will call back do not believe them coz they won't. and 4 months back when i had already communicated that i donot want to continue the service the agent said " i am registering your complaint and taking the request to discontinue the service" and now after four long months again they are sending mails and sms to pay the bill as they are saying my account is suspended due to non payment of the bill, even though they are making calls also during techical issue they never evr called me but for billing 5times a day and they are arranging some call from delhi for some legal action now when i have called their customer service they said your complaint had not been registered and you have to pay the bill, and when i asked to talk to their manager they said they will arrange a call back within 30 mins from manager side as the manager was not on floor.till date they never call me back.
plzzzzzzzzzz its my request to all never ever go for tikona coz they give the worst service imaginable, u r in a meeting they will call and threat you, they will make your life miserable once you taken up their service.

I agree with all the people who has filed complain against this fraud company, first they provide fake information and earn customer's trust then the technical team doesn't respond with any solution later their payment's team send a bill for the service which customer has not used.
I was a customer of tikona 4 months back(in bangalore) i was using the connection from past 1 year(Quarterly plan)-Customer id-[protected]
Plan name-ADULQ512k
the installation guy said my plan is a prepaid plan so i have to pay upfront quarterly to get the service, most of the time i was not able to use the service due to some or the other technical issue and whenever i called them their technical guys are so dumb every time i call they say "switch off and on the adapter and laptop" still the problem persists so i have insisted to send a person to visit my place to see the issue in the receiver multiple times every time i say that they said "we will be fixing the problem remotely so keep the adapter on for the next 24 hrs" and still the problem persist still they never send a single technician to visit my place and every time they say they will call back do not believe them coz they won't. and 4 months back when i had already communicated that i donot want to continue the service the agent said " i am registering your complaint and taking the request to discontinue the service" and now after four long months again they are sending mails and sms to pay the bill as they are saying my account is suspended due to non payment of the bill, even though they are making calls also during techical issue they never evr called me but for billing 5times a day and they are arranging some call from delhi for some legal action now when i have called their customer service they said your complaint had not been registered and you have to pay the bill, and when i asked to talk to their manager they said they will arrange a call back within 30 mins from manager side as the manager was not on floor.till date they never call me back.
plzzzzzzzzzz its my request to all never ever go for tikona coz they give the worst service imaginable, u r in a meeting they will call and threat you, they will make your life miserable once you taken up their service.

Yes. Worst service.

Below are 2 mails I sent to Tikona and still no proper action:

Threatening calls from Tikona | USER ID : [protected] - mail sent on 18Dec2013

Dear Sir / Madam,

I had taken Tikona's Broadband Service - User ID - [protected].

The connection was not working properly from the beginning. Even after several complaints, it was not corrected. Initially, twice or thrice, the representatives came and fixed. But again the next day itself the same problem occurred and we couldn't get the connection.

Made several calls and complaints and all of no use. Finally, frustrated, I asked them to cancel and disconnect. They said, they will, but never did that and kept sending the SMS for bill due. It started with Rs.411 overdue and came till Rs.1197 - This was the period when I was not using and after I had requested to disconnect and cancel the account.

And finally a person named Priyanka called and threatened saying she is from Delhi court and is filling a case against me. Her mobile no, is [protected]. And gave me one Mr.Chetan Sharma's number as Tikona Manager - [protected]. I spoke to him and he said I have to pay Rs.2700, when my due was Rs.1197(which again was for not using the line). I told him to take back the modem and everything and cancel the account and still he said, its in court case and he cannot take back the modem and that I have to pay Rs.2700.

On 17th December 2013. Within 6 hours time, I received and made more than 20 calls and just pushed me to make the payment in 30 minutes, 15 minutes etc. even when I told them I don't have access to internet to make online payment, they kept threatening me to make the payment instantly.

In the evening around 5.30PM, Priyanka again called and threatened and gave the phone to someone saying her assistant who said his name was Deepak - who was none but that same Chetan Sharma. Same voice, same accent, was easy to identify its the same person. It was a pure cheating call and it was shocking to see such behavior from a so called reputed company Tikona.

Totally regret my choice of Tikona and went through so much of mental worry and harassment and totally spoiled my work that day. I had to go through all this for not using their service and after telling them to cancel.

Please check the usage charges - It was 0.00 for the past few months. This is after confirming through customer care call to them to disconnect and cancel the line. Totally unfair deal.

As on 18th Decemeber 2013, I have paid Rs.1500 to a sales representative from Tikona and he confirmed that the payment is made, whereas my due was Rs.1192, which is a over payment and I request you to do the needful and return the undue amount. I made the payment just to avoid this total disturbing call and to have little peace of mind.

One of the worse customer service I have faced and the worst experience in my life.

Please treat your customers with respect and care at least in future.

Attention: Bill received after cancellation of account! Worst Service!!! - sent on 19Jan2014

Somebody react in a professional and human way please!!!


I had already requested for cancellation of my account and the same has been sent via email, sms and through phone call to customer care. The whole amount is paid even though the connection was not used for more than 3 months. and it was confirmed that there is no pending and account is cancelled. Refer your mail from Tikona.[protected]@tikona.in on 31 Dec 13.
and yet, I have received an amount of 78Rs bill both through sms and email on 17 Jan 14.
Please refer email below.

What kind of worst service is this? Just because of your improper management and unreasonable tracking, I have been paying undue
amounts for non-usage multiple times. From the time I started with Tikona, I have paid Rs.3000 Rs.1500 - all for not using this connection
for not more than a month. And also many threatening calls saying legal action and other frustrating phone calls.

Please stop this service and I do not like to receive any such bills or communication from this. please do the needful.
Please do not make me pay any further. Twice, your customer people resources called up and said they will come and collect the modem and other devices.
But none of them turned up.

This is the second time, I'm writing an irritated and frustrated mail, in spite of my busy schedules and all other daily chores, .
Please understand and do the needful. We do not have time and energy to cope up with this worst service and worst attitude.
For the mails I write, I'm getting only auto-reply mails and no action has been taken.

Somebody react in a professional and human way please!!!

Please do not misuse our patience, just because we do not have time to take any action against this worst service.


Note: I'm not even able to register / Login to Tikona forum to post any concers. But I keep receiving bills. Very Interesting!
Registration from your IP 14.96.112.189 has been blocked as your location seems to be outside India.If this is not the case, write to Forum Administrator. This forum is for Tikona broadband Users in India.You can read the posts on the Forum but can not register or Post . We needed to restrict on IP addresses due to heavy spam . Sorry about that...

Please refer 2 emails below:
[protected][protected]------


This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mrs. MALINI MAHALINGAM,

As per your request for termination of Tikona broadband User ID [protected], registered against your name, your service has been terminated

Mentioned below are the Full and Final Settlement details for your Account no.[protected]:

Amount Payable :Rs. 0/-
Non - Usage Period :00
Waiver for Non-Usage Period :Rs. 0/-
Balance Amount Payable :Rs. 0/-

In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery. Ignore if CPE is already surrendered.

Also note if you will not receive any call for CPE collection then kindly contact on [protected]/[protected] /[protected] to Netcare Computers:-Yogesh

In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us [protected]@tikona.in.

Regards,
Customer Care
Tikona Digital Networks


[protected][protected][protected]------


Dear Mrs. MALINI MAHALINGAM,

Thank you being part of the growing Tikona family.
Your latest Tikona Secured Wireless Broadband Service e-bill is attached for reference.

You will need Internet Explorer version 5.5 or above and Adobe Acrobat to open the attached file.
If you don’t have Acrobat, you can download it from the official Adobe website www.adobe.com.
Please ensure that your Web/IT/Email administrator permits E-mails with attachments

You can pay your Tikona bill in the following easy ways:

1. Online payment

Use Quick bill pay on www.tikona.in
Use My Account (Billing and Payments -> Make payment -> Payments.)
Payment can be done through Credit/Debit card or Net-banking

2. Cheque/Demand draft (DD)

Cheque/DD should be on the name of “AC-Payee Tikona Digital Networks Pvt Ltd xxxxxxxxx” xxxxxxxxx denotes your 9 digit Billing Account Number (BAN) present below billing address in your bill.
It is mandatory to mention BAN else cheque/DD will not be credited against your account.
Kindly ensure Outstation cheques are not deposited.
To view cheque Drop Box location,

3. Postpaid Cash Vouchers:

Postpaid Cash Vouchers are available with various recharge outlet dealers.
To view nearest postpaid cash vouchers outlet visit http://tikona.in/cash-voucher
To redeem voucher go to My Account (Billing and Payments -> Make Payment -> Payments -> Voucher Topup).

4. Payment pick-up facility:

For cheque pick-up facility from your registered billing address, write to us at [protected]@tikona.in or call[protected].
A nominal amount of Rs.20/- will be charged in your subsequent bill for this facility.

For further assistance of information regarding your bill, please write to Tikona Care at [protected]@tikona.in or call at[protected].

Warm regards
Tikona Care

Yes, I knew that I ain't the only one with this issue. Here is an email that I've send out to the CEO of Tikona.

Hello Mr.Bajpai, I really don't know if someone is going to read this email with proper attention. Being the CEO of the worst ISP in India you might be seeing tons of emails like this daily, which mayn't affect you. However being a customer who pays the hard earned money to get this freaky service I can't put up with this. Well here is the issue, read if you have a minute or two from your so called Tikona CEO life. Back in March 2014 (9th March) I paid 3K INR for the connection 2 MBPS for 3 months and set it up. Right after 2 days the issue started. Its not connecting to internet (Being a Network and Hardware engineer I know how an Internet connection works and have the idea of fixing it). After that I had to call customer care a million time to fix it. Every time I call they arrange a tech and they will come fix it and go. Issue will reoccur again. I literally was irritated and felt like throwing the modem and router in garbage. Is hat What I paid for????After repeated calls to your tech support centre they have finally decided that they don't have any freaking coverage in my area and can't have the connection here. Finally decided to get the refund after a long fight with the customer care agents who cant even speak proper English. After the long wait I hadn't even got any confirmation about the same from Tikona, so finally I had to sent an email out to the Appellate authority Mr.J Nair, Mumbai. He just was giving some forward emails to me. I also tried to contact Nodal officers, wherever or whenever I call I get this answer"Sir Unhone kaam chodke chala gaya" What???? Don't you pay well to them? Finally I was told that will be sending a cheque to me. Its been more than a month and I haven't got anything yet. Another concern your local rep made a big mess, as the rooftop device is on my friend's building he had me to give his name and phone number to start connection and the address is mine.. So now the cheque is in his name and the address is mine. How will that work, moreover just 2 days of pathetic connection you have debited 1400 from my account. So Mr.Bajpai I know that you have a strong legal department though you don't have a proper service team for the business, so I'm going to lodge a compliant against Tikona in Consumer court of India and we all will see there. I feel if the systems in India were like US like having a BBB a company like Tikona would have been perished long back. Alas!

User # [protected]
Atheist.R.BNVIDIA,
Bengaluru 810-570-****

This service company is like cheating the peoples. I took you services around 4 weeks back, I never got good internet connection from the day I took your service. Every day one and the other issues and end up calling you customer care. Every time I raise a issues some engineer will come do and something, it works for 1 day (max) and same issue. So many times I logged in complaint. Many time it’s so happen that I called up ur customer care, after I call them they do something from their end and it works, in the sense I never got uninterrupted services on its own.

This such a frustration to use Tikona service. Whenever I called call center people and asking I need to talk one of your executive, believe me nobody even bother to allow me to talk to your higher people to tell what is my issues.

I am so frustrated up with your service, I already taken Airtel for standby, if this continues I am ready throw this connection, I really don’t care of losing my amount paid to you. I already insisted for many people not take your connection.

If anybody who is responsible to resolve these issues and feeling some kind of responsibility to resolve customer issues, please do something. This is one of bad service I ever went through in last 15 years.

i think you people are so shameless that, even after 4 days and sending repeated email, you are not trying solve the issues, forget about solving rather don't have minimum sense to call and tell me if you are going solve.

What kind of service providers you are. This is such a shameless. I am treating this as cheating and going to take next stepes to log in consumer court.

May i know who is the owner of this service company, he should be blamed to have such system in place

User id -[protected]
Rishi Raj Tyagi

I have been using tikona from past one n half years...and i must say this company provides one of the worst services all over india.They make fool of people and worst part their customer care people dont know how to talk.I am so much fed of this connection that i decided to get it disconnected.I have raised atlest 15 complaints for my disconnection, but they didnt do it, and will tell u that our executive will call in 24 hrs, but no call came till date.If there is any technical issue, no help is given..my internet services were down for whole one month, and they raised the bill also.what a fool they make..guys please dont go for this connection.u will cry, u will loose ur busininess .u will be helpless.go for vodofone, airtel, mts, tata.they are awesome.

TIKONA is one of the most hopeless service in India. I have raised my complaint 4 days ago 20 times talked with customer support talked with seniors authority but no resolution till date. TIKONA is among those who makes false promises

Those who are not happy with TIKONA you can use #hopelesstikona on twitter

Tikona is the worlds worst company in terms of services i have ever experienced. I have 512 kbps plan . I already paid 3700 rs advance for 6 months. my internet was not working for 2 months. i have filled around 30 complaints of tikona but there was no response. i have sent many mails to tikona care, jnair but same result no response. I suggest every customer not use tikona or i[censored] want use it do not pay the money in advance.

Hi Tikona,

Are you still a running company? Do you believe in customer satisfaction? Do you have any idea how are your agents and engineer's working? Are they capable enough of resolving issues?

I am a new customer and took tikona services just a week ago and I have told them that I have to do work from home and they promised me I will never face any issues so they proposed me a heavy usage and I took 50GB 2mbps plan for 900 rs/- With in 7 days I started facing issues with the network and I registered complaint about 48 hours ago and your agents promised me it will not take more than 8 hours to resolve this issue . BUT BUT BUT OMG! its 48 hours and its loss me more than 50K till now. First thing who is going to pay this 50K and second thing don't you understand the meaning of HIGH PRIORITY- that means action should have to taken with in 2 hours and problem should be resolved with in 8 hours as per your terms & conditions.

May I know why its not resolved its ****'ng 48 hours. I am running short of time, you guys are not taking things seriously and after wasting my whole time, your agent told me to wait another 24 hours. WTF are we waiting for ALIENS to resolve my issues.I don't feel tikona engineers are capable of resolving any issues they seems helpless and it could be a will issue too, if its please send your engineer and take this bloody connection off from my home and please give me the compensation amount. PAY ME what I have loss and take this connection off and I am going to post this on consumer forum and I will make sure I provide you the worst rating because you deserved. CONGRATS TIKONA you achieve it. YOU ARE THE WORST CUSTOMER SUPPORT AND TECHNICAL SOLUTION PROVIDER. you don't deserve to exists in India. Wish I could tell this to your CEO because he should know what is going on.

Please take this connection off, PAY ME 50K right now, refund my amount and don't ever proposed your connection to any one who needs a serious network with out any latency. I worked for a company where HIGH PRIORITY means action should be taken immediately. your agents think your customer's are fool. let me tell you its not us its you.

If you have guts please include your Board of directors and please pass this email to your whole organisation.


Regards,
Puspendra Yadav

Hello

I am a user of tikona broadband and I have been mentally harassed by tikona staff, my net is not working since last more than a month and every morning I had to call the tikona customer care for the issue and every single day, they tell me the same old story of tower problem.

I have filed a FIR against the company Tikona Broadband and its CEO Prakash Bajpai for Mental Harassment, Mental Torture and Fraud.

I would like to make a official court case against this company and need support of other people who are interested to sue the company for all the mental harassment and torture that this company and its CEO has given to its customer.

I would like to request all the harassed tikona broadband customers to file a FIR in their local police station for mental harassment, mental torture and ofcoure for fraud under IPC 420 and send me the scanned copy of the FIR.

We are then going to use all the FIR to file the court case against the company and demand for the compensation for all the harrased customers.

Regards

Nitin Naresh

+91-[protected]

Tikona is the worst service provider. Has the worst connectivity and service but I guess has one of the best collection agency. There is no one to attend to your complaints but when it comes to collection, they have 100"s of staff promptly outside the door to collect. I haven't use the service from 2 months because it is not working. Couldn't get through the tool free number so I sent an email. It is 2 months that I am struggling to get this resolved so I was forced to demand a dis-connection. Now Tikona is harassing me to pay for the 2 months that I did not use their services. Emails, sms, calls is all I get from Tikona. This is mental trauma and I really regret getting this internet.
If this is read by an Tikona management staff, please intervene. I have sent 13 emails to Tikona and all I get is an acknowledgement number. No resolution and the threats are still continuing.
I am not going to pay a single penny to Tikona, no matter what happens. This company is a cheat. I request no one to use Tikona and boycott this services completely.
BAN:[protected] & SERVICE ID: [protected]

Most worst customer care team appointed by Tikona. All useless third class Executive and engineers are appointed who doesn't know a definition of following word: " Customer Satisfaction" " High Priority" etc.
If the call is disconnected during conversation with the customer care executive then they don't even bother to call back and when you try to reach them.. the recorded voice tells you that you will be connected to same executive who has handled the query in the last call and takes more that 10 mins to connect. After the call gets connect you will be surprise to hear different voice and you will have to repeat the entire history of your conversation to him/her.
I am fed following up with this team since last 4 days . I have logged complaint on 08th Sept and till today 11th Sept JUST to CHANGE THE ADAPTER and no is bother to resolve the matter. during these 4 days i have called them more than 15 times and have spoken to more that 8 people including customer care executive and floor manager.. meenakshi... priya.. prasad.. etc... 3rd grade service provider..

Highly Disappointed...

user id = [protected]
Name = Dhruw Singh

comp no. 1/[protected] dt. 28.09.2014
Comp at higher level 1/[protected] Dt. 13.10.2014


Appx one month
is near to over regarding my complain for poor signal strength.
I received so many call from Tikona technical team and i also called so many
times, many times their technical person has came to my home and did some thing
and some thing but result is ZERO. My work is based on internet and i lost my
one month because of Tikona service. I was switchover broadband services from hatchway
to Tikona with hope of best services but now i felt cheated / insulted.

Now i am seriously thinking
to keep the matter into customer forum.

Dear Sir/Madam

i am using your service last 5 year but now i decide that i am not using your service because i feel your service is so poor, i am mention why i decide to disconnect your service my id is [protected]

1 as per commit speed is not available ( 4mbps )
2 your call centre service is so poor after so many time i call your chargeable call center no but after wait time call get disconnect
3 it is wastage of my money and time
4 before 7 days of due date i got daily 6 to 7 payment reminder call morning 8 am to night 9 pm which is very painful

so request to you pls disconnected my service and send my final bill i make the payment i don't want to use ur service

also it is my register mail id from today onward i am not responsible to make payment in my tikona bill

Regards

Rajesh kumar gupta

[protected]

I would like to give -ve stars if there would have been option for that.

WORST ISP of world is TIKONA Broadband who just take money from customers and then don't care to talk with customers.

BIG CHEATERS..

Switched to Tikona from Airtel (what a BIG mistake it was) on 20th Feb 2015 and since then suffering at the hands of Tikona customer care. Broadband down since last 9 days and multiple calls to the customer care and even a mail to some fake Nair didn't help either.
Before it went completly blank, connection used to drop regularly and rarely got 4mbs speed which was promised.
Switching back to Airtel as they have the best customer service though they charge a little extra.
User ID: [protected]

Hi,

Name : Safeer Muhammed Khan
Customer ID: [protected]


I have logged request to disconnect BB service of Tikona on March 1st 2015 ( Reference case no : 1-[protected]) .

I have had Slow internet connectivity or drop in WAN IP continuously last month for which i never got any Waiver.

Why should i pay for Internet service till March 15th, 2015, when i have asked them to disconnect it on March 1st ???


But till date no one has responded to disconnect the service. Everytime i call customer care they say " Now your internet connection is working fine, so please continue to use the service"


When i have requested to disconnect the service why isnt my request being processed ? and continue to bill me even when i dont want your service ??? Is this how you cheat people and make money ??? Shame on you Tikona

I will very soon process a Legal Notice using this mail as reference. If nothing is done from your side.

Regards,
Safeer

Hi,

Name : Safeer Muhammed Khan
Customer ID: [protected]


I have logged request to disconnect BB service of Tikona on March 1st 2015 ( Reference case no : 1-[protected]) .

I have had Slow internet connectivity or drop in WAN IP continuously last month for which i never got any Waiver. Now Tikona calls me to pay for internet connection even when i have requested them to disconnect the service on March 1st - Reference given above.

Till date no one has responded to disconnect the service. Everytime i call customer care they say " Now your internet connection is working fine, so please continue to use the service"


When i have requested to disconnect the service why isnt my request being processed ? You continue to bill me even when i dont want your service ??? Is this how you make money by cheating people ? Shame on you Tikona

I will very soon process a Legal Notice using this mail as reference. If nothing is done from your side.

Regards,
Safeer

Company is a cheat. They have taken the money for 3 months in advance. There was very poor signals, and aftere 1 month now it is absolutely not working. continious follow ups and complains have not worked. Their marketing person Irshad at Borivali now responds very coldly.


This company is collecting money in advance and is looting the innocent customers.

Below is the mail I sent to Tikona. By readin this you can understand the Service given by them:

Hi,

This to inform you that I am no more going to use Tikona Connection as the service is worst. The complain which was files on 24 April 15 is still not yet acknowledged.

Till now no engineer visited for this issue. Even after calling so many times the ignorance by the customer care is not satisfactory.

From customer support to higher authority, all are irresponsible.

So The tikona service will not be used.

The last date o[censored]sage was 18th April 15 which comes under the previous life cycle and bill for that is already paid. So no more bill I have to pay plus have to collect the deposit amount from Tikona.

Thanks for the worst service provided and surely will recommend others not to use it at all.


Regards,
Amar Kumar Sony,
+[protected]

On Mon, Apr 27, 2015 at 12:50 PM, Amar Sony <24info.[protected]@gmail.com> wrote:
Hi,

I request you to Close the connection for the UserID: [protected] by today itself.

Reason of Closing Connection:

I had issue using the Tikona internet from many days. I logged the complaint on 24th April, 15 (Late night) and the customer care assured me that the issue will be resolved by next day that was 25th April(Saturday).

Mean while I called the customer care none less than 6 times and always they assured that this will be resolved before evening.

No one turned up and the issue was same way. An engineer got assigned next day that is on 25th(Saturday) and the Number of that engineer was invalid.

For this again I again called customer care and informed this issue. Again they assured it will be done before evening and the engineer will call you from his side and will resolve your problem by evening. But no output.

I have been sick of calling customer care and waiting for so Long time and final result null.

I also called the local Tikona Person([protected]), even he assured it will be done then he stopped picking the call from my number.

Such an irresponsible behavior I have never faced and really I can no longer continue this Service.

Stop the connection by today itself, and dont expect me to pay the bill for upcoming month(cycle). As cycle date is 26th and my service is not being used from long back.

If the service is not possible please don't waste customers time and money. Respect others time.


Thanks,

Hello All,

I agree with all of you.. Tikona is really a pathetic service provider and bull of their customer care and technical department...

The problems which most of you suffered now I am facing the same issue... and planning to discontinue my connection...

Mr. Prakash Bajpai also cant do anything...its the time every service providers are sucking their customers money as much as they can...and now another issue net neutrality wtf...what to do yaar I think we need to stop accessing Internet connection better to go Cyber cafe and pay 20 bugs and use it for 1 hour without any issue...!

I think we need to update AIB about this...lolz...

Even I have worst experience with Tikona
when i requested for disconnecting my net services much before expiry of my payment cycle. I have been told to forward mail through my registered mail.
I have forwarded mail through my registered mail and even requested at toll free customer care no however i got message that my complaint will be attended within 72 hrs. even after reminding at customer care No. my net connection was not disconnected and i have been asked again and again for reason for disconnection. Mr.Jaykrishnan Nair, Manager however no response received from him.
Dayalal Bagda
ID No.[protected]
Mob. No.[protected]

My internet is not working from last week, yesterday I have call on toll free no. and raised my concern and they promised me that I will get 24*7 service.
Now your Engineers are denying to visit my home at 9 am in the morning or after 10:30 Pm.
When I have requested in the beginning for Tikona installation, the Engineers have arrived at 11 PM in the night and installed the Tikona broadband and now they are strictly denying that we visit only between 10am till 6pm.
I am not happy with the Tikona customer services.

If my issue will not be resolved I would not even discontinued the services with Tikona but also start a campaign through all online portals against Tikona.

This company is a fraud and totally they are using one business policy that is take two moths payment in advance and then start harrashing the customer our server is down it will take 48 hrs to resolve this issue i have mailed this companies fraud policy to the consumer forum they are going take legal action on this company don worry every one it will be closed within this month.

DEAR SIR/MADAM,

I AM ANKIT AGARWAL FROM INDORE.I AM YOUR NEW CUSTOMER.MY CUSTOMER ID - [protected].ACCOUNT NAME - SEEMA AGARWALREG. MOB. NO. - [protected].I AM AFFECTED FOR YOUR POOR AND 3RD CLASS SERVICES.TOMORROW, MY PHONE DIDN'T PICK ANYONE.I REGISTERED MY COMPLAINT & MY COMPLAINT NUMBER IS 1-[protected].AND HE GAVE ME A NUMBER OF TECHNICAL PERSON AND IT'S NUMBER IS [protected] BUT HE DIDN'T CALL ME AND HE DIDN'T COME.TOMORROW I WAIT FULL DAY BUT NOBODY CAME.I AM AFFECTED YOUR WIFI AND LAN CONNECTION. YOUR INTERNET CONNECTION IS VERY POOR. TILL 2 DAY YOUR INTERNET CONNECTION IN FLUCTUATE MODE. EVERY TIME I LOGIN YOUR PAGE THEN I CONNECT . HOW MANY TIMES I LOGIN YOUR PAGE IN A DAY ? PLEASE TELL ME.YOU WILL GIVE ME RESPONSE OR NOT?YOU WILL HELP ME OR NOT?AGAIN I WANT TO SAY THAT "YOUR POOR AND 3RD CLASS SERVICES."FINALLY I SAID THAT PLEASE HELP ME.I DECIDED I[censored] DON'T HELP ME I GO TO CONSUMER COURT.

THANKS AND REGARDS,
ANKIT AGARWAL.
[protected]

Hi,

I am ratan. My connection id is [protected]. I raise a installation request last week. I got below SMS.

Your Tikona Service Reference number 6323061 is assigned to MUKESH SINGH at Mobile Number [protected]

Finally any how till Sunday. Installation get done without demo. Technician was not able to give the demo. I given him 2280 rupee cash after device and wire installation to Dilip (M- [protected])

Now more than 24 hours have gone my connection is not working as per customer care payment not received.

Please advice what I should do.

If I am trying to call nobody is picking phone.

Please cancel my request and refund my money ASAP. If can not provide service on time.

Thanks
Ratan
M [protected]

Hi

I am Ratan last week I requested for installation of a new connection for my Home in Rajnagar Extension Ghaziabad. Technician came on Saturday did installation and taken payment of 2280 without any demo.
As he said due some temporary issue he is not able to show demo. Your connection will start working in next 2 hours.

But today is 4th day. Still my connection is not working. Technician is not picking any phone.

Till now I have done at least 70-80 call on Ticona Care. Executive every time promise me that my issue will resolved shortly and they are locking a ticket for same.
But neither I am getting any confirmation message nor any call.

Please either refund my money or start my connection ASAP.

Thanks
Ratan Chaudhary
Mob- [protected]

I dont think Tikona deserves a rating as there is nothing in negative. I disconnected my connection due to bad service in March but it took them upto May to collect their equipments from my place. Despite clearing the final settlement, they keep sending bills to me. Totally unprofessional. Customer care hasnt even called back on my complaint against this and everytime I have called them, the call goes on hold interminably and gets auto-disconnected..

User Id - [protected]
Abhishek Somani

I used to have Tikona connection and want to get it terminated. It has been more than a month and there is still no action taken. Every time I get the response that your request ins in progress. They keep creating bills. Its the worst customer service I have seen so far. Every time I ask them to let me talk to their senior executives they cut the call or tell me they are only one who I can speak to.
I have been sending mails continuously calling continuously but still no action has been taken. No customer should use Tikona - its the worst Internet connection.

This company and associated authorities are big cheats, I subscribed and paid for six months in advance but pathetic speed and response I get from their so called customer care. Following mail I wrote to their appellate authority but nothing happened except a system generated acknowledgement mail. But I am not going to leave them for the harassment.


Dear Mr Nair,

I am deeply disappointed with the worst ever services and network of Tikona that I have been experiencing right from the moment I subscribed to Tikona, Unfortunately I subscribed for the 6 months plan which I regret.

Whenever I login to Tikona I face speed issue and then I have to wait in queue to speak to your customer care executive and nothing happens, it is the height of making customer's life miserable when I registered my last compliant no.
1-[protected] on 27th July and the complaint is not resolved yet.

If my issue is not fixed in next 24 hours and compensated appropriately, I will have to raise this issue in consumer forum as well as on social media.

I hope you can understand the harassment that a consumer go through while he doesn't get the desired and promised services that he has paid for in advance.

In anticipation of a quick positive response.

Mukesh Shrivastava
User ID: [protected]

Tikona generating fraudulent bills and I am receiving threatening calls from their Legal Advisor

Monday, May 4, 2015, 10:57 AM:
I Placed a request for termination of my Internet Service connection by calling Tikona customer care (No[protected]. The Ticket ID so generated was 1-[protected].

Tikona billing and payment mode is on recurring basis where the user pays bills one month in advance. Accordingly I made the payment for the period From 26-Mar-2015 to 25-Apr-2015. Only pending payment is from 26.04.2015 to till 04.05.2015 (Only 8 days)

Tikona is generating fraudulent bills without providing me the actual. Their customer care data base shows that I used their services till 30.04.2015. Hence the bill should come to me for the period of 26.04.2015 to 30.04.2015. I fed up of explaining this all call attendees and of no use. Because they all are useless and fraud.

After that I received a LEGAL NOTICE on my mail. Someone from their legal team was continuously tried to call me. Their phone numbers are [protected] and [protected]. But due to bad network issues at their end, calls were disconnected. Whenever I called, they did not pick up/cut the calls. There must be a criminal intension behind this by Tikona.

The issue was highlighted at their Nodal officer level (j.[protected]@tikona.in). There is no response till now for reference docket no. is 1-[protected] generated on Thursday, July 30, 2015, 6:32 PM at Tikona Nodal office desk.

I strongly recommend not to go for Tikona. They are fraud and cheating customers by taking advance payments.

This is to bring to your notice the service provided by your Customer Care Staff is useless and discouraging, the guys instead of resolving my query, simply transferring the call to different dept., keeps on hold and disconnect the call from their side if they can't solve the query.

I have take a ADBBM2M500 package - Activated on 12 Aug 2015 where in I will get 12.5 GBs Available at Primary Download Speed

I have been told by the Sales Person that I need to pay 2 month rent in advance as per the Tickona Rules.I have paid Rs 1995/-

I have been told by the team that my monthly billing cycle is on 26th of every month and also 12.5GB speed will be restorted everymonth on 26th in case if it is over used.

As per your system i have consumed:
12th August to 26th August - 10161 MB - 15 days
26th August to 02nd September - 15774 MB - 07 days

And today your system shows that I have exhausted my 12.5GB Package

I really fail to understand how does your network works. If a person is taking a package, for the 1st month very good network and the movement it is the second month the package is exhausted with in a few days. It means i am paying for 2 months and the service provided by you is only for 1 month. This something i really fail to understand and can't digest. I feel i am cheated.

More over, when I took down the Usage History Report, to my surprise, i have seen lot of IP address which is not reflecting to my computer. I have a shop and i have taken your service to do my business work and i use only 1 Laptop. In this case the IP address should be Unique but here i can see various IP address.
This means that your team guys is cracking my password and using my 12.5GB speed plan for their personal use at my cost.

Hello All,

Now same is happening with me. After ending my bill cycle and even Tikona guy took my device from terrace in first week of May month then still they charged me whole May 2015 month. Yesterday I received call from [protected], [protected], [protected] and they were threatening me saying that "I am calling from CIBIL court and if you do not pay your bill then I will send notice and forward your case to court then you need to come to Delhi to attend your case in court".
If you search all this no's in true caller then all these no's are spams names as Tikona court. Why should we pay even we have not used internet ? Never use Tikona.

I would like to add my worst experience in internet service provider till now. Tikona is the world's worst internet service provider.First of all they don't give proper internet facility to use.Most of the time internet is down which will make you irritated.And after this when I send a mail to them for disconnection they didn't do it and kept on calling me for retaining the service.But I had already applied for new connection of different internet service provider.Then they started sending me the bill for internet which I was not using at all.And after few months they are sending me the demand notice to pay the bill and if not they'll do a legal process form court. Since I had no time to fight with them every time I had to pay the bill which was not at all because of my internet usage.Tikona service provider just want to take the money from customer and don't want to work on customer's complaint.
This is the world's worst internet service provider.Please don't ever try to use this service provider.
If they are behaving like this to their customer I don't think they can ever make a great number of customers.

I really heart about your services.its really bad internet service.no customer care, rude behaviour, ecery day u need to call for your internet speed ..so I will request not to use this internet .worlds worst internet service...


Regards
Mithlesh

Hi, frnds
I am also suffering with Tikona 's bad and nonsupporting behavior, From last 4 months I am not getting my planned speed of 4mbps ( i only getting less than 1mbps), so after so many complain to customer care and so many visit of foolish service engineer and area manager( they only came to register there presence) I finally decided to disconnect the Tikona service and registered to disconnect, which also not yet disconnected after so many reminder by mail also.
And more cheating and foolish behavior is they are calling me and keeping me on hold for several minutes and disconnected without connecting.
and I have paid lots of money in advance and as plan changer.
Dear Tikona people will you have any explanation?
pinaki B.
Tikona ID [protected]

Dear Founder of Tikona.

The story of Tikona ( Paise dedo aur tension lelo)

We are one of the startup company based in Mumbai (vikroli) in the name of awesome foods pvt ltd. AND Food for Tongue. have been applied for Lease line of 5 connection. Regarding this In the month of Nov-2015 Mr. Vijay and Mr. Nitin from Tikona were visited to our office and met me, in their words they assured me that 100 % Service of my requirement and suggested me that they will provide the Radio frequency lease line for hassle free service, and ask me to rise the Purchase order for next process, but I informed them that I required in different location in Mumbai like 1) Vikroli, 2) Ghatkopar 3) Powai 4) B K C(Bandra) 5) Flora fountain. (fort) Mumbai. also requested them to visit all location before going ahead. But those guys says before making survey of the location as per tikona system they need to have Purchase order without P O they cannot make any type of movement. Then I believed their words on the basis of name of Tikona and raised the purchase order Amount Rs. 57000/- in advance. After all these the tikona guys are stared to make location visit with engineering team. That too it took long time again and again for visibility checking. From here the actual tikona's problems starts. (While they wore insisting me to raise P O They wore highlighted the TRAI Rules. Mr. Bajpai's Name, Tikona's Brand, Tikona's Huge Network etc...) the funny is they not having simple knowledge of their product and service. Anyhow i would like to go ahead the story of Tikona's problem 2nd part

Then i started too follow their request to be in personally with their engineers at respective location without doing my daily works of my job after all these one by one locations are marking as Non availability for visibility of frequency the final result is all the five points are become "Negative" result these all took for 25 to 30 days.

so then I was disappointed by all these issue and took the decision to drop the proposal by tikona also I forget to say one more thing that is Mr. Rakesh Tiwari (Corporate Area manager as per my knowledge) also came to meet me to collect the P O because errors in the P O which was raised by Mr. Nitin & Vijay.

After all these I sent a mail to refund our money as per mentioned in P O. after my mail Mr. Rakesh tiwari came to meet me again, and informed me that his team ( Mr. Nitin and Vijay) are made wrong promise. So the tikona management took the decision to terminate from the company. I too said Mr. tiwari that is not my issue. whatever your team made my company become victim, also i requested him to refund my payment soon, even i forward the same my previous mail to tiwari's E mail account that too in front of Mr. Tiwari. Two days later Mr. tiwari said he was not received any mail, so again
I sent from My Personal E mail. After some days I called up Mr. Tiwari to know the status of refund. that time he said you always call me on Saturday only please call me Monday because the working day will be from Monday to Friday so again i called up on Monday asked about the status but all these days (Many times Mr. Rakesh will be in meeting or something else) his message will be me that will call back. This is so ridiculous at least they not even giving refund status. These issue is affected me like I was not able to get my salary by my company. Till now I could not get any type status of refund.

Also I had informed Mr. Rakesh that is if this type of situation continues I have to go to consumer court. Then too they let no any option to me without going consumer court. So Mr. Rakesh said me that you have all the rights to go ahead no problem to him.
Before going consumer court still my follow up is not ended. After all these I called up to customer care department. Ms. Pallavi picked up my call the call center is located at pune (as ms. Pallavi said). I requested her to handover the my call to senior person after one lady took my call and said that she cannot do anything because this category issue will be handled by the corporate department only.
Then I called up Mr. Samidh one more Tikona person I briefed everything above mentioned points then he also said he also cannot help me because this issue will not come under him profile.


CC To
1) https://www.facebook.com/prakash.bajpai.75?fref=ts
2)

They are making fool to people.. my area is declared non-feasible their engineer and area managers visited at my place at several times and declared that area as non-feasible and i requested to refund my payment which i make in advance of three months. from last 3 months i am continuously chasing these but still no response...
Never trust these guys and don't buy their plans

Regards,
Manoj

Now its happening with me, Internet Connection got disconnected 8 months ago and they keep sending bill till November' 15 however still no one visited at my place to collect the device even after sending many mails, and customer care number is also not working properly. Now I am getting SMS to pay due amount and there is contact number of an advocate in SMS, Once I spoke to advocate she told me that We have filed a case against you, Their service as well as policy is very bad. please do not use TIKONA.

How they file a case against me as issues started from their end, they have not collected device, their internet has not worked as per demo and plan taken which has given lot of issues as well as harassment, Can anyone help me to what action I should take against them.

HI,

Why tikona is harassing me from 4 months. Even I mailed him for disconnection they are not taking their device. I have not used his net for 5 months but suddenly they called me said that this is a call from delhi court and forced me to pay the amount. I called to custoer care and told about the same then they dont reply to it.what the hell is going on. stop harassing to all.

Please take some action.

Hi All,
Tikona is worst service providers. Its engineer and support staff has no skills. Customer is always suffering using tikona. I was used tikona . They were not providing me service my connection was connected and other day connect and it was happens a two month . At the last I was gave companioned for disconnection . They were not disconnect my connection and said to me that it will disconnect in 15 days. I was so frustrated and they send me a bill of full and final of 900 Rs after one and half month and said to me that you were using connection and you have to pay. I will say everybody please do not have tikona connection in future . They are always giving pain to the user.

User ID [protected]

Got a Tikona Connecticut on 6 Feb 2016. Had major connection issues. Would barely work. Finally got it disconnected on 23 Mar, 2016 for which they only gave a verbal assurance of service discontinued and no dues pending. After which i received several calls again saying my billing is stopped but they need a last chance to get my connection up and working trouble free. I had already done that a couple of times but in vain. Neither did the connection work nor was the technical support even consumer friendly.
On asking them for a confirmation on mail of my service discontinued and no dues pending and refund as i was unable to connect their service most of the time, the reply was "sorry its not in out policy to send a mail regarding any such confirmation". All i got was a 1-[protected] for the service being stopped.
How on earth would anybody be able to trust on such verbal confirmations.
I have sent them a mail today on [protected]@tikona.in for which i have received a automated reply request no. (Your online request number is 1-[protected].) hoping to receive a mail confirmation. Following which i do not receive it in 3 days will have to take up a legal process.

Regards
M Manek

Yes, this Company shut be shut down, please read my issue with them - http://www.consumercomplaints.in/tikona-digital-networks-tdn-incomplete-communic...⇄

I really want some top lawyer in this country to file a case against Tikona for all their ill practices they have been following all throughout their existence.

There is a very high possibility that people from government agencies/organizations are involved with Tikona only because of which they have guts to hire goons to threaten their customers for first providing pathetic services and then later hiring goons to make threat calls.

If this forum is read by a law firm, please file a case against Tikona and frustrated and harassed customers like me will join you in masses. We will even pay you for your services. Tikona should learn the lesson of their life time that under Indian Constitution even customers are empowered to defent against threat and false practices

It's fraud company please be aware of pocket picker... Don't install Tikona broadband... Your mobile data is better than this service..

I again got a call from a person addressing himself as a "advocate in delhi high court" and was continuously threatening me that if I dont pay their "self claimed dues" I will be arrested soon.

I was wondering how to start a mass petition against theses guys for such malpractices.

I have record of ~50-100 emails sent to Tikona for disconnecting my internet connection. I have records of phone calls made but obviously I dont have voice recordings.

How should we teach this company a lesson so that they STOP such malpractices.

Hi Team,


My Tikona User id:- : [protected]
On the name of: Jignesh Thakkar
Mob no: [protected]

I'm using your service more then a year now. Since past few months I'm facing lot of issue with your speed drop down and services.

The resent issue which I'm facing: (explain in details so you know what actually happened)

I had done an speed boost which is for Rs100 in which I receive 3GB @ 4mbps speed technically.
As my normal plan was used I went for speed boost on 16th May. Which is valid till 23rd May.
Now on 16th I did received speed of 4mbps however next day I was again shifted to 512kbps. However there was balance still left to be used. Also attached the uses history.

I called your toll free no which is not working. And then Pathetic customer support service (chargeable).

Few of them don't know the basic. Not even interested to listen what the customer issue is.

I had to talk to no of agents as they keep transferring me to one department to another and NOTE: None was able to solve the issue.

1. Agent: When I explain that I did a speed boost and not receiving the required speed. She answered me that the speed is fluctuating and can go bellow 512 kbps and we can't do anything. And cut the call.


Is this real. then why do you provide speed boost for. Just to make some penny.
I'm sure this agent don't know the process. You really need to get educated about the process.

Mean while I try to check if I can do another speed boost, thought I must have really used 3gb in a day.

And this is what it was mention on the speed boost page:


Dear Subscriber,

You are subscribed to a Speed Boost Voucher with 2137 MBs balance valid till 23-May-2016. This does not include the current session usage.
You can subscribe to another speed boost voucher only when the current voucher expires or MBs remaining in your voucher are consumed


Seriously!!!
Which mean's I have only use 1GB data on 16th May. Then where is my speed and the data.

Frustrated and again when to the same IVR and go an agent on call.

2 Agent ( Girl Pallavi): this one was really a dumb person, .

I read it to her " You are subscribed to a Speed Boost Voucher with 2137 MBs balance valid till 23-May-2016. This does not include the current session usage. "

What she replies to me is "even if its written, valid till 23rd you need to have balance reaming to use."
Then what is "2137MB balance mean" to her.
She didn't listen to what I read. This actually raised my temper.

I had to explain her what the above line mean...
And then she transferred me to billing team... As she said they will look after this..

I waited on the call. And was connected to another agent

3. Agent ( boy): I also explained him my uses history which I can check at my end. You can see bellow
(also attached the same screenshot from where I check the details)


User ID Start Time Duration IP Address Total Usage (in MB) Bandwidth Policy ID
[protected] [protected]:30:40.0 0:04:46:54 10:27:120:164 225 Retail-512kbps
[protected] [protected]:17:41.0 0:00:39:34 10:27:120:164 63 Retail-512kbps
[protected] [protected]:57:18.0 0:00:07:46 10:27:120:164 30 Retail-512kbps
[protected] [protected]:05:34.0 0:00:19:22 10:27:120:164 70 Retail-512kbps
[protected] [protected]:24:38.0 0:01:08:58 10:27:120:164 60 Retail-512kbps
[protected] [protected]:33:40.0 1:00:00:02 10:27:120:164 1493 4Mbps
[protected] [protected]:33:40.0 1:00:00:02 10:27:120:164 804 4Mbps
[protected] [protected]:34:13.0 0:05:36:29 10:27:120:164 503 Retail-512kbps
[protected] [protected]:10:23.0 0:00:26:48 10:27:120:164 49 Retail-512kbps
[protected] [protected]:37:16.0 0:00:43:17 10:27:120:164 147 Retail-512kbps
[protected] [protected]:20:36.0 0:00:43:12 10:27:120:164 121 Retail-512kbps
[protected] [protected]:04:17.0 0:01:03:21 10:27:120:164 206 Retail-512kbps
[protected] [protected]:07:44.0 0:00:02:41 10:27:120:164 8 4Mbps
[protected] [protected]:10:32.0 0:00:11:38 10:27:120:164 12 Retail-512kbps
[protected] [protected]:21:45.0 0:14:21:27 10:27:120:164 2537 Retail-512kbps
[protected] [protected]:22:26.0 0:11:10:42 10:27:120:164 538 Retail-512kbps
[protected] [protected]:33:40.0 0:01:15:36 10:27:120:164 88 Retail-512kbps
[protected] [protected]:49:19.0 0:00:02:05 10:27:120:164 5 Retail-512kbps


He said yes, I do have 2137mb balance and I will transfer your call to technical team who will look in to this.
same team which transferred the call me to billing.
I said I just spoke to them and they have transferred me to you.
He explained this is technical issue and needs to be looked by them.
I asked what should I tell them, he said to explain again the same to the agent..
Seriously AGAIN!!!

I waited to get the call transferred.
4 Agent ( Shubha): Explained her the issue. She asked me to logout form your site and login in. I did as she said and there was no change in speed. Again she said to logout and now to plug the router and other wires. Followed as she said "STILL THE SPEED WAS SAME". BEFORE GETTING ON CALL WITH THESE AGENTS I DID THE SAME AS I KNEW I WILL HAVE TO DO THESE STEPS"... HOWEVER FOLLOWED THE SAME STEPS AND NO CHANGE
Again... and again

Then she put me on hold...
thought this time my issue will be resolved...
And when she was back on call...
I received same reply... "WE WILL HAVE TO TRANSFER YOUR CALL TO RESPECTIVE TEAM "
I EXPLAINED her again.. that I had talked to RESPECTIVE TEAM WHICH IS BILLING TEAM and they said its your responsibility...

Shubha has only to say that I had talked to my senior (no name given)...
and he said to transfer to RESPECTIVE TEAM
On repeatedly explaining her that I already know all the details about my account I don't want to know my balance. Indeed I want to get resolved this issue... She kept on saying we have to transfer... BUT FOR WHAT...

SO CALLED THIS PATHETIC SERVICE..

As everyone was transferring the responsibility from one person to another.. AND NO ONE TO SOLVE!!!

This let me to get in touch with you expecting that you will look into the root cause of the issue... And expecting you to solve it before 23rd may as (my speed boost which I have wish to enjoy limit will be expired without even using it).

Attaching few screenshots. So you can easily check the details for reference.
1. Uses History.
2. Speed boost availability
3. Speed test results.

Awaiting for your reply.


Thank you

Gayatri Thakkar- 966*******
Jignesh thakkar - 932******* (registered)

One of the worst Internet service provider.

log in through tikona net.

Page log in of tikona is not loading in my pc and tikona net gives sometime low speed.Page is not loading since 2to3 day ago.

About 2 months (from 10april) of follow up for no network between 12 - 8 in night & intermittent availability in few of days of about 50 odd days and numerous mails, call at call centre and incoming for resolution and 2 engineer visits so far this is yet not resolved. From very start, I am quite clear to disconnect and refund, that is 23 April per my trail mail records and continuously from 21 May on mails n calls. Although mail on 23 April was after numerous call starting from end of first week as I was quite busy in my adjustments in a new house. This is yet not resolved as of today 04th of June. I need disconnection and refund. If same is not sorted out in next 5 days I will put this case to consumer court and TRAI Officials.

So many calls and Messages from Tikona. Absolutely Frustrating.

So Many Calls and Messages from Tikona. Absolutely Frustrating.

Worst customer care possible, Tikona is by far the worst, pathetic, cheap and highly incompetent internet provider I have come across. Their officers only know how to extend the timelines for the resolution of a problem, I guess they are trained like robots to respond by saying that the issue will be resolved in 24 hours and then continue to repeat the same everyday, cause the issue never get's resolved. Asking for the change of a registered mobile number has taken over 4 days with incompetent replies and unanswered questions. None of the representatives know what is going on, when asked a question you can only hear silence on the other end. It's infact beyond pathetic that such a company should continue to exist. This matched with their frequent disconnections, dns server errors and slow speeds makes for one of the most despicable companies I have seen. I'm sure you guys at Tikona are getting multiple complaint calls everyday, cause that's all you guys deserve and worthy of.

Dont take tikona services very poor free advice all used more details [protected]

Really a fraud and cheater. User id--[protected] continue complain last 35 days but no any solution till now.

Hi Tikona,

I keep sending emails that Internet is not working. I keep calling to helpline...But no one cares...no one even calls or comes to check. There only 1 automated email saying resolution will be solved in 48 Hrs. Even though resolution email is sent, it does not work.

Very Bad...My local cable is far better.

-Sandeep

These guys have started harassing me using a fake lawyer. Who threatens to report to CIBIL if I don't pay the bill that has been generated after my disconnection. When their engineer came to my house he said "I don't know why someone installed connection here, there's no signal and tower nearby. They must have done it to fulfill their quota."

worst service, worst people, they are cheaters. I paid money for 4mbps and they took money but give me only 683kbps. CHEATERS.

Dear Team,

Reminding you about dates.
This is the Reminder no 5.

What the hell with your services,
You all the time just disconnecting my Phone call at customer care since last 1.5 month and avoiding my Payment refund. Your service is just ridiculous and only you can know to take money from customers not giving them supply.Are you the Dacoits ?Don’t ever try to open my mouth.If I am not getting refund my money I will think that I have donated the money to the Beggars or Trandgenders.

@ Mr. Abhijeet Warang, ( Mr. Appellate Authority)

Please look into the matter or else I will have to go to the Consumer forum.

Regards
Subrat
[protected]

From: SUBRAT MISHRA
Sent: ‎Saturday‎, ‎September‎ ‎17‎, ‎2016 ‎2‎:‎40‎ ‎PM
To: [protected]@tikona.in

Dear Team,


Reminding you about dates.
This is the Reminder no 4.

From: SUBRAT MISHRA
Sent: ‎Thursday‎, ‎September‎ ‎15‎, ‎2016 ‎11‎:‎15‎ ‎AM
To: [protected]@tikona.in

Dear Team,

Reminding you about dates.

From: [protected]@hotmail.com
Sent: ‎Monday‎, ‎September‎ ‎12‎, ‎2016 ‎7‎:‎10‎ ‎PM
To: [protected]@tikona.in

Dear Concern Team,

A gentle reminder to please refund my money till 20th September 2016, or else I will sell your equipments to the KABADI WALA and get my money Rs. 1400/- at any cost. No response will be given from my end after 20th Sept if my money is not returned. Already informed the same to your TELECALLER TEAM Mr. Rohan & his Boss.

Regards
Subrat
[protected]

From: SUBRAT MISHRA
Sent: ‎Tuesday‎, ‎August‎ ‎23‎, ‎2016 ‎11‎:‎24‎ ‎AM
To: [protected]@tikona.in

Dear Concern,

Please refund my money.

Regards
Subrat
[protected]

From: SUBRAT MISHRA
Sent: ‎Friday‎, ‎August‎ ‎19‎, ‎2016 ‎1‎:‎44‎ ‎PM
To: [protected]@tikona.in

Dear Concern team,

My Address is
3173/229,
Chander Nagar, Trinagar
Delhi-110035
RTN -[protected]
My connection was done 12 days earlier, but no user id/password is delivered yet.
I want to handover everything else & want my money back.
Not used it yet for a single minute.

Regards
Subrat
[protected]

Made a huge mistake by changing my Internet from mtnl to Tikona...
Tikona is a worst service provide every day at night my Internet connection get disconnected...
And each day I hv to call the customer service to keep complaining tht my interet is not working.

My user ID was [protected], because of very bad service I discontinued using Tikona service and also informed them that I have left their service . in spite they kept on sending bills. Then from their legal department threatened me to pay the bill. I paid them whatever dues they have and their men came and took away the modem and what ever instrument they had with me.Now again their legal department is threatening me to pay Rs500 or otherwise they will file a case at Delhi court.

A.K.Khan

I was a user of Tikona broadband around 4 months back due to worst service and connectivity i have to change my service provider. At the same time after sending so many mails and having word on so many calls your team failed to work on it (as expected). They not even refund my payment but also asked me to pay extra 1, 350/- rupees forcefully or they will file a case against me as they said.
Meanwhile your Customer care people keep on calling and harassing me for nonpayment. at the time of payment of 1, 800/- that lawyer told us that we will get NOC form the company within 3 working days, it’s like more than 2 months and still no revert on the same.

And now this people again started harassing me for nonpayment of rs 263. I am going to complaint about you guise in consumer court for such harassment

I want to request you please stop fooling around people for business instead of that concentrate on service and customer relations.

User ID:- [protected]
User Name:- Sanjay Rane.

ye cheat company h or varsha thakur bhi koi govt. advocate nahi h ye false bill generate karte h phir legal department se forcefully bill ki amt. ko collect karwate h ye kabhi kisi ka connection disconnect nahi karte h totaly cheat co. or inka department bhi jhutha h

Hi Tikona Team,

I have taken the Tikona connection in the month of Jan when a service engineer did came to my house for signal checking and said everything is fine and gave the connection. With the first 15 days itself the connectivity issues started and for the 4 months I have used, I have raised around 10 complaints some of which got escalated. There has been an engineer visit to my house every time and they used to say that the issue is resolved.

During the last engineer visit in the 4th month only I came to know that the signal in my area is coming properly and the connection is actually not feasible. I talked to the customer care for the disconnection and they forwarded me to their manager who told me not to pay the balance amount which was around Rs. 400 at that time and they will not either disconnect it. whenever I use the internet, that time only I will be charged.

Upon repeated requests they have not disconnected it and so later I have to remove all the connections from my house and kept it aside. After that I sent mail stating the same but still no action was taken regarding the detached connection and later they have continuously bugged me for the payment.

Recently I received a call from an unknown person stating that he is from Delhi court and threatening to file a case.

They are just harassing like anything and I am also planning to lodge a case in Police station or in Consumer court.

If anyone has done so previously, please let me know the details.

Thank you.
Krishna.

Hi there,

I've been using Tikona services for someday more than a year.. It was very good until September or October 2016. Lately, there were a lot of discrepancies with the network. I called the customer support, that was of no use at all... I tried getting in touch with Local area manager, Rakesh. He's guiding me to call customer support again... As if I didn't know to contact customer support. Then, I tried to reach the sales executive, he came and repaired. But then, the same thing repeated after 2 days. Yet again, customer support was of no use. I mailed them to disconnect the connection. Now receiving calls on a regular basis. I don't understand why I'm supposed to pay when I couldn't use it.

Its been 15 day of installation but still i cant use the internet when i call them they are reapiting the same answer that our engineer will visit your home and your problem will be solved within 24 hours but since 15 day i dint use any internet of so called tikona isp.

Guys if you are thinking about new broadband connection and if you are reading this then think 100 times before going for TIKONA

Thanks
Sameer

Worst people and number one fraud

I have raised disconnection request but it is not accepted by them. No one replying for my mail. When I ask transfer call to disconnection team, Customer care people telling me that call can't be transferred and send mail them. If we send mail means no response. Why disconnection team hiding themselves from customers? Why only one way communication with disconnection team? Their IVR number also don't have any option for disconnection.
I request everyone to send mail to TRAI and IT Ministry and ask them to start investigate on Tikona. I highly suspect that they are doing illegal activity under Tikona name.

Please send your experience with Tikona to the below mail IDs.

TRAI Mail ID : [protected]@trai.gov.in
IT Ministry ID : [protected]@gov.in
Shareholder Mail ID : [protected]@gs.com
Appellate ID : [protected]@tikona.in

I am a user of tikona broadband and I have been mentally harassed by tikona staff, my net is not working since last more than a month and every morning I had to call the tikona customer care for the issue and every single day, they tell me the same old story of tower problem.

TIKONA is one of the most hopeless service in India. I have raised my complaint 10 days ago 20 times talked with customer support talked with seniors authority but no resolution till date. TIKONA is among those who makes false promises

Regards
Harish Kumar N
[protected]

I was a user of tikona broadband and I have been mentally harassed by tikona staff and getting calls for legal notices even after paying bill in cash, i have disconnected my ineternet on sep.4 after paying cash to employe of tikona send by irfan vadgama bhandhup west area manger, employe called to customer care to disconnect my inetenet but he couldnt and then he adivised me to send mail to area manager bhandup west mr.irfan vadgama, its his duty to totally disconnect my internet but i m getting notices even after paying, i m sending pic of email conversation of irfan vadgama bhandup west area manager, i m really fustrated by the way i m targeted even after disconnecting net i m harassed, sorry to say but its the worst experience from a network side.

I am with u go ahead

I am also a tikona user i used connection for 3 month because i was trapped in a sales plan. They have been taken amount of 3 month and after that i was not used the connection properly for 2 days. Always i called on the tikona customer care but in response they always repeating we will call back after resolution in 24. After 24 hour they never call or message, No any feed back team is available in their company. They are totally cheap and greedy company in the market. After 2.5 month i call them and mailed for disconnection but they have never revert against my email of disconnection. But they call me when uses has been stopped by me and they call me for bill payment of 2 month. I was shocked that what are they saying. After 3 month they handover my number to another Recovery company and they call me and harassed me for payment. i never for-gate this company in the whole life.

Their Engineer told me that sir you will archive a very good experience of the life after few days. And I notice that whenever i register complain for technical issue engineer never call me to confirm the address he came to my office without conformation. Now can understand that how company is providing services to their client.

Worst internet service provider... I have to call customer care every time whenever i tries to use their services... They are Cheater ...

A month have 30 day .. and in a month i have to cll them 30 times... because every day they have some technical problems...
Everytime when i called them they says we have some technical problem we will resolve it as soon as possible.. what the hell is this why the hell are you all making us fool if you can't provide us good services ...give me my money back.. i will not say a single word...
Very truly i need my money back. I want to use internet but you (tikona) gave me a horrible experience..your technical problems will never come to an end .. so pls give me my money back...

User name-Ashwank kumar
Id..[protected]
Email... [protected]@gmail.com

Hello,
I have purchased your package of Rs 1570/- for three months on 6th of July 2017. But unfortunately your internet is not working at all. Everyday I am facing this problem. Now I don't want to go with you. Will you please let me know what is the process to get my money back as I am not satisfied with your connection... From 6th of July I am not able to use internet connection.
Please do the needful.

UID: [protected]

I used tikona hardly for 3 months.. n i paid dem in advanc ..it wsnt enf for dm ..d net didnt wrk for days n mnth...wen i started complaintng n to gv my money bck ...aftr a mnth d net ws wrkng well .. n suddenly dey called me aftr 2 mnths dat my net ws disconnnected and a new pack is installed dat too without my permission.. aftr 3 mnths of my period i disconnected using it... n dey r continuously harassing me emotionally n mentally to pay bill of 7000 without any reason wen no pior info ws given to me dat my net pck has been disconnected n new is being installed... dey r harassing me by continuosly calling me its been year ..dey r saying dat dey l.file a legal case against me... its me who shud file..but such shameful dey r ..dey r back biting me

Cheattt companyyy

N now u c i l definately file a complaint aginst u tikona .. n d members u hv kept for taking calls on d name of customer care exc. Dey r extrmly cheappp ..no sense of talking totally greedy .. dey laugh at customers sufferings

Tikona provides worst service and applies fraud charges for the period for which connection is used.

Hi,

Yes this company is a cheat and only knows how to cheat and make people afraid by calling from fake numbers and saying that a court case will be lodged. I haven't used the service for 2months and then they are charging me for the same.and i[censored]nable to pay they are saying that they will file a court complain and make us afraid of the same.They have a worst service also and half of the days they don't provide swift networks during night. THIS COMPANY IS A CHEAT. NEED REFUND OF MY AMOUNT FOR SUCH A WORST NETWORK SERVICE

REGARDS.
Minar

My name is Preeti, I also faced same relocation issue where new location is non-feasible and need to close Tikona connection as confirmed by Engineer. Engineer also confirmed he has informed customer care for closing the connection. Also customer care told me as i have paid last bill and not used tikona so i have to pay nothig and they are closing the connection and their Engineer will come and collect roof-top device and cable but after that no response from tikona customer care and again new bill generated for this month. i am continuous calling customer care but they are saying they do not have such relation information.. then how they sent engineer to check new location's feasibility.

It's a fraud from Tikona and mentally as well as physically (physically means, i am continuously calling them but no response) harassed me.

I Sent Below mail to Tikona care and Prakash Bajapai. mail screen shot attached for the same

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
I am a user of tikona broadband since last 6 Years, due to relocation and Engineer checked that new location is non-feasible, need to close Tikona Connection but customer care told me I have paid my lst bill and now i need to pay nothing and they are closing the connection. Enginner will come and collect the device. but after that no response from Customer care as well as Assigned Engineer and they generated bill in this month as wll which is not acceptable.
I am 39 Years old lady and not well since last 9 months...I have been mentally harassed by tikona staff.
Please not if any health issue occur due to this harassment, you have to pay for this.

NOTE-
1. Tikona first reverse this month bill.
2. Collect Roof top device and cable from old location
3. pay back my deposited amount to me with in 72 hrs.
4. Last I am not responsible for any thing regarding Tikona property as its Tikona people mistake not taking things on time.

As loyal customer i am taking followups since 20 days. If any health issue occur with me due to these behaviors from Tikona people, Tikona will be responsible for the same.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄

Hi,


I want disconnection as shifting. Agent checked the feasibility but it was a non-reference area.

Resolution: Agent tried all possible retention efforts & pitched for shifting ownership, shifting service to someone else & CB49 plan. Customer said that he will think about the CB49 plan & get back to us. Hence customer retained.

Thank you. Aapne itna accha information aur facility Provide ki.
Thank you very much

I still did not receive my refund amount of 1210 INR even after 5 months of cancellation.
People in Bangalore office are so illiterate and irresponsible that they do not respond at all, if at all they respond, it will not be of any use. They say we do not know. I have called up the customer care at least 50 times and they say it will be delivered soon and its over 5 months now...!!!
I had never seen such a worst service provider anywhere...!!!

Hello Sumeet,

I totally agree with you, even I m a new Tikona Broadband customer and getting such awful services I never imagined. I shd get a speed of 200-250 kbps but getting only 20Kbps. Tikona is least bothered and says there is no fault in our Netwowk/Equipment and blaming my laptop/Firewall/Antivirus...

They have a bunch of fools sitting as the cust care. they dont know how to talk to the customer and their policy is to disconnect the call in the middle of the conversation when they are unable to resolve the issue.

**HOW DISGUSTING**

I called up customer care regarding that (kindly refer request no- 1-[protected]) and talked to Mr. Nilesh Borate, found him very satisfactory, infact I wish to appreciate his action in handling customers. He tried all his ways to retain a going customer.

I want internet connection — I want internet connection

contact for new internet connection any where in area of Ahmedabad Instant service, installation in 24 hours and internet assistaince 24/7(sarkarss002013)Contact Number: [protected]