Tikona Digital Networks Complaints & Reviews

Hi Team,

My Name is Faishal Karim & i have Tikona care wirless broadband connection o[censored]nlimited 649 & I pay everymonth Rs. 715.85. I requested to transfer my connection from 28th of Aug. They asked me to send the scan copy of rent agreement of my new address which is N-59, Flat no 201, Abul Fazal-1, Jamia Nagar, New Delhi-110025 however my old address was, C:41, 1st Floor, Shaheen Bagh, New Delhi. Both the address...

Hello,
I have used tikona for about 6 months.The mode of payment which they asked me was to drop cheques in the atm drop boxes. The first 2 months, i dint face any problem. But a month after that, i got a call from the customer care saying that they dint receive the payment. Since then they disconnected my service. When i told them that i paid them as the same way that i do every month, they asked me for my bank account statement as...

We inquired for a Tikona broadband connection with the following details on June 2011.
Quaterly Plan (3Months) : Rs.2650 + 250 Installation.
We negotiated on this above plan and the field engineer Naveen said that the installation fees is waived off and it is enough to pay Rs.2650 to get the plan activated and get the connection.
We paid the money Rs.2650 and got the receipt.

This is where all the problems...

I took Tikona Internet connection on 8 August 2011. The first payment I made is of Rs. 1653.

Tikona has CB499 plan, which means minimum rental of Rs. 499, speed 2 Mbps and 5GB usage free. I[censored]sage exceeds 5GB then then Rs 0.1/ MB charge is applicable and if bill crosses Rs. 999 then no extra charge will be applied. That means maximum guaranteed bill of Rs. 999 with unlimited usage.

So my first payment include...

I have taken the Tikona wi bro connection for Rs.799 plan for unlimited 750 kbps before two months,however I am getting the speed of only 254 kbps which is affecting my work.I called the customer service several times but they are unable to resolve my issue.they are unable to get any resolution on this.

they have given me the wrong commitment of providing the 750 kbps speed at Rs.799 at the time of providing the service.I...

Hello friends tikona is one [censored]d company, dont even think of installing i Paid advance of 1653 and the next day i got a problem with the net. It doesnt work at all, its been two weeks and i have been facing problem every alternate day. i have given complaint to their nodal office but yet the problem is not solved and every time you call the customer care they are down with system..What kind of [censored]ing service they provide.....

Dear sir,

Tikona digital network ltd. Is the worst service provider as they have no respect for their customers.

First they came to home and shown me false demo and convinced me to get their connection. When I gave them certain amount of cheque and amount has been debited by them. After than their engineer came twice and ask there is no network availability in my area. They betrayed me and asked I will get refund....

No Usage Still Bill Generated
'Dear Customer Care,

The usage of the services haven't been started yet and I am facing problems with Tikona Digital Networks.

I had booked the Tikona Wi Bro services in month of March'11 with plan of Rs.661/-, which was naturally paid in advance.

When the engineer(Abhijit) came to my site, it was detected that the port of machine was not UP and...

This is regarding the poor service and no response to customer complaints. I have the Tikona broadband connection for my home use. On 30th July I gave a complaint to the customer care regarding non functionality of the internet connection. The assured me that some one will come to my place and fix it out. I waited for 2-3 days and nothing happened. I again called up and logged a complaint but again no response. Its now been almost 1 month...

Dear Nagesh & Kamalendu Polley,

Hi , Good evening . I am a user of Tikona Broad band Since 03.07.11 having the plan of 299 ( 2mbps ) domestic plan. Till now I am accessing just 3 to 4 times due to Connection Problem . I had given a Complain since 19th July, but till now I can’t access Net due to problem from AP( access Point ) . Since 10days it is going on , your staff...

I had applied for tikona Wi bro service last year but due to technical unfeasibility, they did not install and I got full refund for the deposit. That was about a year back.

Two days back I got a bill in my name an on my address stating that I am using their service. It also stated that my last bill generated was in May 2011. I tried to contact tikona care to sort out the issue but got the standard reply that the servers are...

Sir/Ma'm,

This is to inform you that my current broadband service provider Tikona Wi-Bro services has been delivering very poor internet speed for the past 2 weeks and even after a number of calls to their Costumer Care there has been absolutely no solution to my problem.The people out there in the Costumer care of this company has got no knowledge about the solutions to the problem that I am facing and each time on my...

i have booked a complaint on 31 july 2011 but there is no response from technical support team as of 24 july 2011. the most worst customer support team it is. i called more than ten times the customer support team and the local dealer. but there is no solution for the problem. see the attachment still it is in progress....

I got my ticona connection on 7th august,2011. My userid is [protected]. From 15th August,2011 the connection is too much slow. Even most of the times it is not able to open the login page.

I have complained to customer care twice, but did not get any fruitful assistance. Each time some people called me and told that some engineer will come to visit my place for the issue. But, no one has come still now (24-Aug-2011).
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If anyone from Tikona internet services company is there, please read this.

Billing Account Number:[protected]
User ID - [protected]
Registered mobile number : [protected]
Registered Email ID - praveen.[protected]@gmail.com

There are lot of mistakes in my Tikona bills of the last 2 months.

1. My first bill got generated on 26-Jun-2011 (Bill Number B[protected]. In this bill, even though...

I have paid twice by mistake on the date 30.5.2011 Rs. 628.00 online from axis bank debit card. On the very next month I requested them to withdraw the connection by mail. They send me a mail stating that my connection is withdrawn on the 12.06.2011 and my outstanding bill is Rs. 502. I have again mailed them stating that to adjust the payment by mistake done by me and also refund the rest amount.

Still they are asking for...

PLEASE NOTE I AM OUT FROM INDIA,BEFORE COMING I TOLD OVER THE PHONE TO STOP CONNECTION & THEY HAVE GIVEN ME SOME REFERENCE NO.i HAVE CLEARED ALL DUES BUT STILL THEY ARE SENDING SOMEONE EVERY DAY AT MY HOME AND HARRASING MY WIFE FOR DUES WHICH ARE ALREADY BEEN PAID.NOW ALL EMAILS ARE BOUNCING BACK:COPY OF MAILS ARE DOWN BELOW:
[protected][protected][protected][protected][protected][protected][protected][pr...⇄br...

I am writing this as a complaint but a message to people who are planning to buy Tikona internet connection.

I recently bought Tikona WiBro internet connection on 13 Aug 2011. I opted for 512 Kbps speed unlimited plan. But i never used to get more than 20KB/s download speed. To download MP3 songs of 5MB it used to disconnect 5-10 times. But if i test the internet speed in tikona website it always displays the speed as 540Kbps.br...

Dear Sir/Madam,
I have given a cheque of Rs 1102/- on 2nd of June to install Tikona Broad-band Services and plan is 499/- per month. On 8th of June they installed It and they have given user name & Password i,e [protected], On June 29th I called your customer care and told to Disconnect the net due to some connectivity problem, And One of the call centre Executive told me to sent a mail regarding the Disconnection of services...

I have been trying to discontinue my services from the past 6 days since I have never used the service since the time of installation due to devices not working post installation. I called the Customer Service for help for atleast 20-25 times but no one was able to help. Everytime I made a call, I was told a different story. Hence, finally I gave up and wanted to discontinue my services at the earliest and get a refund (Rs.1047) for something...