Tikona Digital Networks Complaints & Reviews

the executive have taken money from me(as a opition of bill payment)
and naot starting my internet connection

Tikona Broadband — Poor Service and harrassment

There is no connectivity for several days and no response from the Call center. No one has bothered to even look into the customer complaints. Finally, after several failed attempts to restore my connection I asked them to disconnect my connection as it was of no use. Inspite of this I am getting my monthly bill. Also, they had collected a deposit of 500 in the begining from me and I want a refund of it as their service from the begining has been pathetic. They are making a fool of the customer as giving bad service and collecting the full fees. Now they are harrassing me to pay the bills or they will send me a legal notice.

Hi Navnit,

We regret the inconvenience caused to you. Request you to share your Service ID / Customer ID / Billing Account Number for us to look into the issue and get back to you.

- Tikona Digital

sir,
This is to inform you that from 15 june 2011 to 27 june 2011 my
net connection is not running . My complaint is logged on 17th june,
due to this i am not using your net services for 10 days that is why
please give me reduction in my monthly payment then only i deposited
the payment check . I am facing slow speed problem even then, i
request you to solve my problems because i am not getting proper
services for which i am paying, if this will be continue then i
definitely cut off this tikona net connection .Kindly, pay attention
on my problems and solve them as early as possible. Thank you .

My customer ID : [protected]
Registered mob.: [protected]
Customer Name : Ashiq Ali Ansari

sir,
This is to inform you that from 6 month plane my
net connection is not running . My complaint is logged on[protected]
due to this i am not using your net services for 15 days that is why
please give me reduction in my monthly payment then only i deposited
the payment check . I am facing adapter problem even then, i
request you to solve my problems because i am not getting proper
services for which i am paying, if this will be continue then i
definitely cut off this tikona net connection .Kindly, pay attention
on my problems and solve them as early as possible. Thank you .

My customer ID : [protected]
Registered mob.: [protected]//[protected]
Customer Name : pradip bagadiya

Tikona — tikona wibro services

i have taken my net connection 6 months back in tikona !! they have promised to give me 599 plan that uis 599 speed !! for the past 4 months iam comlianing about slow speed there has been no response from them !!!i have payed all the bills till date !!! now a days my itself is not working but repeated compliants also they have not turned up to check out my problem i request u to kindly check my id number is [protected] !!! tikona services pvt ltd !!!

Still waiting any reply from tikona service representative.

User id : [protected]

One day the call came from the unknown number i.e. [protected] against so many complaints to Indianconsumercomplaint.in regarding slow speed in Tikona wi-bro. He was saying that we ll give you a compensation of the problem you suffer. We ll give a free internet service for month. But on the same day my internet connection is not working then I call again to the above unknown number, and the number is switch off and till date. Then I request the to tikona customer care as well as franchise owner from where I got the connection. When I call to the tikona customer representative, he/she ask your number, DOB, address proof, and email ID and document submitted. Then he/she replied your email ID and phone number is not matching. Then I ask about what’s the phone number is showing there. I shocked the phone number is same as which I told you above as well as email Id also not matching. Then I called to the franchisee owner ( Vishal- [protected]) from where I go the connection, he was saying that call to the customer care, but the customer refuses to disconnect the connection with authencity of your account. Then I called again to the franchise owner, he replied so rudely said “ joh karna hai karlo”. But anyhow i submitted my disconnection request to the tikona customer care representative. Still I didn’t get any acknowledgement from the tikona service representative to my email Id i.e [protected]@gmail.com <mailto:[protected]@gmail.com> . Too many times I harass from tikona wi-bro as well as franchise owner. Please do something regarding in this manner. I want justice as soon as possible. RegardsSatin jain[protected][protected]@gmail.com <mailto:[protected]@gmail.com> Sr Engg (Indiabulls Power Limited)

Still no response from the the M/s tikona

Yes, i agree with you...TIKONA is a worst internet service provider i have ever seen. I have applied for broadband on 27th of May-2011. Till date no information nothing, when i call them, they finally says amount has not been reflected in their database though amount has been diducted from my account on 28th of May. After speaking to Salesperson(Mr.Jeevan-[protected]), Area Salesmanager(Mr.Sam-[protected]), customer care executive[protected] and technical support executive[protected] i came to know that, this is a fraud company. Which are just like beggers, shameless and _______________________ there are no words in any language in this world which can well describe their stuppid customer service.
Finally i want to DO NOT GO FOR TIKONA. At last when i called up Customer Care for disconnection of Tikona, they says it will take 1month min to refund my money to account. If any one needs further clarification and want to hear more about TIKONA can reach me at...the below number

By
-------
Anil Kumar Sallawar
[protected]

Dear Customer,

We regret the inconvenience caused to you. Request you to share either your Username/Service ID/ Billing Account Number, for us to assess the problem and revert to you at the earliest.

Regards
Tikona Digital Networks

please closed my tikona id no[protected]

Dear Customer,

We regret the inconvenience caused to you. Request you to share either your Application Number/Username/Service ID, for us to assess the problem and revert to you at the earliest.

Regards
Tikona Digital Networks

"Hello,
I’m Vishal Mehra.
I want to thank Tikona for my Refund cheque of full amount. On 3 Aug 2011 I have applied for Tikona ULNTD799 plan and paid installation charges to sales guy, but the installation guy told me that there is no feasibility at my place, so I raised disconnection request. I wasn’t expecting the refund to come to me on time, but to my surprise after 30 days I got my refund cheque. I wish my location was feasible, hope it would be in future as I have good review about their network speed.
Regards,
Vishal."

The sales representative of the said company had made very big commitments while collecting the payment cheque for getting the internet connection. But the moment he had the cheque in his hands, he totally stepped back from his words. The installation that was supposed to be done within a day or two, took 8 days and that too I had to make atleast 25 calls to their customer service deptt. The sales representative was least bothered in receiving the call even. He even misbehave when he once received the call and banged the phone hard.

I am also Agree with your point. They will call 10 times before payment. after that no response from their side. I Paid Reg Fee two days Before. Their Rep told me that they will give the conn in one day. Till now it didn't happens.

Worst Service I never Had.

FROM CENTRAL DELHI- very pathetic sales man...false claiming and greed to make more connection...my sales man asked me about connections, references because he was going to win a bike after 30 connections...and service man stolen my wifi routers and now not responding to call. (name- ANGESH CELL-[protected])...i am student, i loosed on my end with money and purchased helplessness from tikona...very very very disgusting...[censored]g owner of tikona...my money is hard earned...hopeless...and bad omen to tikona...ma******d

I am not satisfied with your services. Do not get porper response from customer care. they disconnect my calls. they donot transfer the calls to senior persons. seniour personrs were not avaible at floor. no response to waiver. IN ALL YOU SERVICES ARE DAMN HOPLESSS. I WILL ASK ALL MY FRIENDS TO DISCONNECT FORM YOUR SERVICE. TREAT THIS COMPLAINT AS MY DISCONNECT REQUEST.

Yes..bro u r true..

seriously it is the worst broadband service experience i have ever had in my life..your customer service is totally poor.i called customer care 100 of times. but they stay always busy.whats going on.. I was trying to reach service agents/provider, they all stopped responding to my calls.your broadband service is not properly working its the worst customer service its taking a long time to get connected. i have taken tikona broadband 499 plan. they sending me bill that i had used 14GB. but seriously i had never download anything. pls sourtout this problem as soon as possible..

Dear Customer,

We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.

- Tikona Digital Networks

Dear Customer,


We regret the inconvenience caused to you. We have taken note of your issue and will get back to you at the earliest.

Regards
- Tikona Digital Networks

Tikona — Tikona Fake Company

[protected] Forwarded message[protected]
From: Naseer Associates <[protected]@gmail.com>
Date: Wed, May 4, 2011 at 11:43 AM
Subject: Re: REMINDER - 10 ID#[protected]
To: "nodal.andhrapradesh" <nodal.[protected]@tikona.in>, nagesh.[protected]@tikona.in, [protected]@tikona.in, b.[protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, srinath.[protected]@tikona.in, b.[protected]@tikona.in



REMINDER - 10 & FYA Still No Response After Huge Escalation to all complaint Grievance and even after 10th Reminder so pathetic.

I have initiated the legal process against tikona and i m sending all this mail history to media press authorities i m posting this on every online complaint classified portals,i m circulating and posting physical papers which contains this matters.

Impact on Tikona:-

1. 50% business effect on tiokna new customers who are planning to take tikona but dropped after seeing my case.

2. Existing customers are start thinking to remove tikona in order to take precaution before suffering like me.

3. My issue in top of list in every single complaint portal and classified banners.

4. Everyone is start believing that tikona is just an fake company.


On Sun, May 1, 2011 at 1:56 AM, Naseer Associates <[protected]@gmail.com> wrote:

REMINDER - 8 & FYA

On Sat, Apr 30, 2011 at 2:08 AM, Naseer Associates <[protected]@gmail.com> wrote:

REMINDER - 7 & FYA


On Thu, Apr 28, 2011 at 11:28 AM, Naseer Associates <[protected]@gmail.com> wrote:

REMINDER - 6 & FYA,

As per my discussion with Mr.Upendra yesterday dated 27-04-11,He commit me that he will do the needfull for me if tikona fails to refund my payment.

Plus he said he,l be forwarding me that mail of in which he raise my issue for refund in order me to get the ticket# and other details,but unfortunately he did not respond me anything after that call,very poor commitments and services from tikona staff.

Hence i m taking very extreme steps to to show the real & cheap service face of tikona and believe me it gonna be permanent image for tikona and it will be huge risks and loss for tikona.

while you wont serve until unless customers pays you advances,And now when is pay back time you guys need 4 weeks how pissing stuff is this i m damn serious this time i need my money back which i have paid for quarterly payment.

Before taking that actions i m still requesting to nodals,appellate & higher authotity officers to refund my payment on or before[protected] And save the tikona,s image since i have all the mails history proofs and telephonic record history.


On Thu, Apr 21, 2011 at 2:04 AM, Naseer Associates <[protected]@gmail.com> wrote:

REMINDER - 5 & FYA

On Tue, Apr 19, 2011 at 3:08 AM, Naseer Associates <[protected]@gmail.com> wrote:

REMINDER - 4 & FYA

On Sun, Apr 17, 2011 at 12:28 PM, Naseer Associates <[protected]@gmail.com> wrote:

After a long session of checking my issue by tikona technicians and my area manager they have declared that,Its tikona,s fault that they have not supposed to install tikona in my place and,they had big apology being sorry for their bad & late service.

Below tikona people are accepted & had apology for not to install tikona at my place

Mr.Srikant Technician,Mobile:- [protected]
Mr.Hari Prasad Technician,Mobile;- [protected]
Mr.V Srinivas Technician
Mr.Sandeep Tigga Engineer,Mobile:- [protected]
Mr.B.Upendra Area Manager,Mobile:- [protected]

This is Really disgusting services all in for everything the customer has suffered.everytime i have to go internet cafe to get my work done since this for my corporate use all our works has been hung up i faces lots of our client problems,i have bare lots of loss,who will be responsble for all this????I have switched for tikona just becoz of service and speed quality and its none of these there exists,Now i want all my money back within a week since i have been informed that it will take 4weeks time how come while you wont serve until unless customers pays you advances,And now when is pay back time you guys need 4 weeks how pissing stuff is this i m damn serious this time i need my money back which i have paid for quarterly payment.

Mr.B.Upendra has advice me that he will block my id raise the issue for refunds

Note:- if needfull has not been done,i will publish all this mail hisotry in media,press news
channels online consumer complaints & telecom ISP portal,RTI sectors and legal
proceedings will be taken on your risks and expenses.



On Wed, Apr 13, 2011 at 1:47 PM, Naseer Associates <[protected]@gmail.com> wrote:

REMINDER - 3 & FYA No Response scheduled is arranged by mumbai office on todays deadline but still no response really services for tikona customers.

On Tue, Apr 12, 2011 at 12:41 PM, Naseer Associates <[protected]@gmail.com> wrote:

REMINDER - 2 & FYA

[protected] Forwarded message[protected]
From: Naseer Associates <[protected]@gmail.com>
Date: Tue, Apr 12, 2011 at 12:15 AM
Subject: Fwd: Issue Escalated REMINDER -1
To: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Cc: [protected]@tikona.in



REMINDER - 1 & FYA

[protected] Forwarded message[protected]
From: Naseer Associates <[protected]@gmail.com>
Date: Sat, Apr 9, 2011 at 8:15 PM
Subject: Issue Escalated
To: [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in


This is really disgusting services from tikona customer care i have
made more than 4 complaints for no internet access from 4days i,ve
been in followup with tikona people but no one has caring my issue
since my connection is for my corporate use on my company all my works
are stopped everytime i have to go internet cafe to do my works,For
this is what we are paying for tikona i really cant understand why
everyone is careless regarding my issue is no one able to fix or no
one wants to fix my problem.I,ve switched to tikona just coz speed &
quality service i m not getting none of these its really really
pissing off experience with tikona.

I request you to higher authorities nodal & appellate officers to take
an serious action and do the needfull with immediate effect.

If my problem cant be resolve in next 24hrs refund all my quarterly
and disconnected your tikona.

Thanks,
ID#[protected]

Disgusting and pathetic service after 2mnths i did not my money back no one responding me even i marked cc to Nodal officers

I am staying in Bangalore. I have taken Tikona connection for last 4 days. First day the speed was ok but the subsequent days the speed was 1/3 of my plan i.e i am getting less than 200kbps download speed though my speed is 600 kbps. When I called the customer care they only register my complain but no steps are taken.On asking frequently they started saying that after some usage the speed become slow an this is Govt of India Rule.I request proper authority to take steps against this company for doing fraud and ditching people with false information and assurance..I am attaching the speed test result along with this complain.

there is very less downloading speed, & uploading speed about 0.5 kbs
there is very slow surfing speed

I have raised a disconnection request (#1-[protected]) for the connection provided by you on 24th April, 2015 due to your unreliable connection and pathetic service. I have completely disconnected the modem today (26th April, 2015) and already opted for another service provider. Your customer care representative confirmed that the process will take 15 days to complete and bill will not be generated for 15 days if we do not use the service. Hope you keep up your words and disconnect the service after 15 days.
Thanks in advance.
Tikona customer ID: [protected]

HI,

Yes you are right.. these guys are cheater.. same kind of experience even i faced.. .