Tikona Digital Networks Complaints & Reviews

User ID: [protected]

I signed up for Tikona wireless online on Nov. 18th, which included payment for installation, service, and wireless. I received email confirmation of the account, but it mentioned that my password would be sent separately via SMS. I never received the SMS, and 4 days later I had to change my mobile number (I was using a temporary wireless SIM as I had just moved to the country). I followed their procedure to change my registered mobile number, but still today this change has not gone into effect (Nov. 26th). I have requested the password to be resent via SMS from both phones, I have tried putting my old SIM back into my phone, I have called their customer service line 10 times, each time being told that my password would either be sent via email or SMS. I have yet to receive an SMS with my password. The only email I received simply said to send an SMS, which I had already done.

I now have the service installed, but am still not able to use it because I don't have a password. The intstallation tech was not able to tell me my password, and no customer service reps were abel to tell me either. I have now spent hours of my time on hold or speaking with customer service representatives and am completely fed up.

I have never before purchased a service that I was completely unable to use. I am completely dissatisfied with Tikona and their service.

I am a customer of Tikona Wi-Bro services.
My subscriber id is [protected]
I have shifted from my old address in Pune to Mumbai recently.
When I shifted I contacted the custmer care and asked for disconnection of my connection. They suggested me that I need not disconnect my present connection and that I can use the same in Mumbai.
As per the advice of the customer care executive I sent a mail to [protected]@tikona.in with the scan of my present address proof on 14th Novermber 2011.
On 15th November 2011, i received a mail from Vikas P from tikona customer care informing me that the request has been registered with the docket number 1-[protected] and that the concerned department will get in touch with me within 48 hours. When I got no response for 72 hours, I called the customer care on 18th November 2011 and spoke to Mr Yogesh
He informed me that a service execeutive will call me within 48 hours and that his supervisor will call me within 2 hours. None of which happened. The earlier docket was closed with no explaination and a new one 1-[protected] was opened without informing me. Again no response wsa received. On 21st November 2011 I called the customer care and I was informed that the action will be taken within 24 hours.
I also sent a mail to the nodal officer maharastra at nodal.[protected]@tikona.in to inform him about the situation. I got a call from Mr. Sachin at the nodal office and he said that he has concerned the request to the concerned department with docket id 1-[protected] and that there would be a response from the depeartment on an immediate basis. When again there was no response I sent another mail to the nodal officer on 22nd November and also called the nodal office.
I talked to Ms. Amritha at the nodal office and she said that action will be taken within 24 hours. The earlier docket was closed and another docket was regiestered 1-[protected]. Till now no calls have been received and none of the customer care officials are doing anything but raising dockets and closing them without any explaination.
Due to the mistake of the customer care I also have to pay the bill for services without getting any internet connection.
Please look into this matter and I request tikona to give me an explaination for the closed dockets and disregard to customer service.
Thanks and Regards,
Arjun Ankathil

I am a new Tikona Broadband customer and got my services activated yesterday (21st Nov 2011). As per my current PLAN-ZMR2999 I should get downloading speed of atleast 200-250kbps but I am just getting 20 Kbps. When I called the customer care, they are not at all helpful, moreover they think the customer is dumb. I myself work in the Telecom industry and understand the technicalities. I had to call the customer care yesterday 4 times consecutively as all my calls were deliberately disconnected as they did not have any solution to my problem.

When I asked to transfer the call to their Supervisor I was told there is no Manager/Supervisor. I fail to understand how TIKONA is running its business. As per them my pc and Laptop is not working properly, as in their system they are showing good speed, how disgusting.

When I asked them to send some technician to my place to check I was told that "Everything is fine from our end, you need to check your pc/Laptop/Firewall yourself"

They are so annoying and their cold attitude will very soon reflect in the downfall of the company.

My User ID: [protected]

Dear,

This is Hemant Rai, I had apply for new connection last month ( sep first week) which i have cancled on next day due to miss communication through sales person.
I had deposit 1000 Rs cash on sep first weak, which i asked for refund, no the same today to informed senior authority & next day to customer care
which i did not get till now, 2 and half month has already gone i had intimate to customer care but i didn't get relevant reply i had mark a mail to customer care many of time but did they not help me

Kindly do the needful ASAP & confirm me


Regards
Hemant rai
[protected]
Address :- H. No. 117 B gaur ganga sector 4 vaishali near metro station ghaziabad up 201010.

At night time internet is not even connecting and as per plan i should get speed 2M but speed is too slow.So i want to disconnect my service and want my money back.I am using tikona service for last 15 to 20 days and i have logged atleast 10 compalints but theses people are not able to resolve my issues.
I am totally frustrated with internet service.


My Details are :-
Sandeep Khajuria
Tikona User Id :- [protected]
Cell # :[protected]

Thanks,
Sandeep

I haven’t got my refund amount back for the following request:

2. Request No. 1-[protected] raised on 07-September-2011

SRF Number - [protected]
Service ID - [protected]
Name - Pawan Singhal
Mobile Number - [protected]
Email Address - pawan.[protected]@hcl.com

It was communicated to me that refund amount of INR 1000/- will reach me in a month. But it’s been around 3 months and I am still awaiting for the refund.This is such a bad experience. Please do not subscribe to TIKONA digital network, they are thief.

Thanks,
Pawan Singhal

Dear Sir,

This is pankaj Mehta, I Just 28 Days Back I gave request @ 13 Oct.For new Tickona wireless Connection 19 oct.. nobody Came for Setup my New connection on MY home
They Continues Told Me that With 24 hr.. our exceutive Will Come And set up You Account Please Have patience but Again i wait @ days and i gav a request for canceling my account
and and send the request for refund my money ..they Gave me this (Complaint number - 19 0ct- (1_[protected]) )

After Gave this request They Are Continues Telling Me That we will setup your Account @ your home and i m contonues telling him that please rrefund My Money
But There Is no response That Side. they Are Making Fool to all people I request That please Cancel It license Because they Are making fol to Many peoples and selling their product with wrong commitment.. they banned on this company and stop selling their product

they are making me fools and cancel my old request telling me there is no refund request to Us...

thanks

pankaj-

contact number.[protected]

Reminder 7 !!!!!
Thanks & Regards,

Amit Kumar Ahalawat
IBM India Pvt Ltd
Gurgaon, India
Mobile (India): +91-[protected] (Active)
Mobile (Kenya): +[protected]
Email Id: [protected]@in.ibm.com


Amit K Ahalawat/India/IBM
11/06/2011 12:31 PM
To
Customercare <[protected]@tikona.in>, nodal.[protected]@tikona.in, v.[protected]@tikona.in
cc
[protected]@rediffmail.com, [protected]@gmail.com <[protected]@gmail.com>
Subject
RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Why Bill is still generated ????????? (Reminder 6!!!)





Reminder 6 !!!

Thanks & Regards,

Amit Kumar Ahalawat
IBM India Pvt Ltd
Gurgaon, India
Mobile (India): +91-[protected] (Active)
Mobile (Kenya): +[protected]
Email Id: [protected]@in.ibm.com


Amit K Ahalawat/India/IBM
11/05/2011 02:42 AM
To
Customercare <[protected]@tikona.in>, nodal.[protected]@tikona.in, v.[protected]@tikona.in
cc
[protected]@gmail.com <[protected]@gmail.com>, [protected]@rediffmail.com
Subject
RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Why Bill is still generated ?????????





Still Waiting for the response.....!!!!

Thanks & Regards,

Amit Kumar Ahalawat
IBM India Pvt Ltd
Gurgaon, India
Mobile (India): +91-[protected] (Active)
Mobile (Kenya): +[protected]
Email Id: [protected]@in.ibm.com


Amit K Ahalawat/India/IBM
11/01/2011 01:20 PM
To
Customercare <[protected]@tikona.in>, nodal.[protected]@tikona.in, v.[protected]@tikona.in
cc

Subject
RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Why Bill is still generated ?????????





Hi,

I have already given the request for the termination of my connection and sent many reminder as well.

So, why still my billing has not been stopped.

Thanks & Regards,

Amit Kumar Ahalawat
IBM India Pvt Ltd
Gurgaon, India
Mobile (India): +91-[protected] (Active)
Mobile (Kenya): +[protected]
Email Id: [protected]@in.ibm.com


Amit K Ahalawat/India/IBM
10/08/2011 11:39 AM
To
Customercare <[protected]@tikona.in>, nodal.[protected]@tikona.in, v.[protected]@tikona.in
cc

Subject
RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service) Why Bill is still generated ?????????





Hi,

I have already sent you so many mails for the termination of my connection also paid the outstanding amount till my connection was working fine. After getting my connection down by 15 August 2011, you did not respond to my any complaint made in your customer care.

After getting frustrated I have given you the request for the cancellation of my connection but still my bill is getting generated and collection people are disturbing us like anything. If you are not able to perform the termination of my connection even after giving many cancellation requests to your customer care & nodal officer then it is the inefficiency of your customer care not my problem.

So please insure that my connection has been terminated and I should not receive any more call from your collection department to bother us....Thanks.

Thanks & Regards,

Amit Kumar Ahalawat
IBM India Pvt Ltd
Gurgaon, India
Mobile (India): +91-[protected] (Active)
Mobile (Kenya): +[protected]
Email Id: [protected]@in.ibm.com


Customercare <[protected]@tikona.in>
09/16/2011 08:00 PM
To
Amit K Ahalawat/India/[protected]@IBMIN
cc

Subject
RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service)






Dear Mr. Ahlawat,

Greetings from Tikona!

This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the complaint has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Gayathri.R
Tikona Care
W: www.tikona.in

-----Original Message-----
From: Amit K Ahalawat [mailto:[protected]@in.ibm.com]
Sent: Thursday, September 15, 2011 1:46 PM
To: Customercare; Nodal Delhi
Subject: RE: Tikona A/c No.[protected] (Service down since last 10 days and no support from Tikona...Kindly Terminate my Service)

Hi,

My internet service is down since more than one month and no one from
Tikona bothered to restored my service after calling Tikona customer care
more than 15 times as well. Also after getting frustrated from your
services, I have already communicated to customer care for the
disconnection of my services.

So why my connection has not been disconnected and stopped my billing till
now.

I have paid the amount till I used your services (till 15 August 11, Amount
Rs 715/-). I have seen online that still my bill is getting generated so
please make sure that my Tikona services get disconnected and no further
bill is getting generated after 15 August 2011.

Look forward for your valued co-operation....Thanks.

Thanks & Regards,

Amit Kumar Ahalawat
IBM India Pvt Ltd
Gurgaon, India
Mobile (India): +91-[protected] (Active)
Mobile (Kenya): +[protected]
Email Id: [protected]@in.ibm.com



Customercare
<[protected]@tik
ona.in> To
Amit K Ahalawat/India/[protected]@IBMIN
09/06/2011 05:39 cc
PM
Subject
RE: Tikona A/c No.[protected]
(Service down since last 10 days
and no support from Tikona...Kindly
Terminate my Service)










Dear Mr. Ahlawat ,

Greetings from Tikona!

This is with reference to your below mentioned complaint. We regret the
inconvenience caused to you.

We would like to inform that, the technical complaint has been forwarded to
the concerned department for necessary action.

In case of any further assistance, please call us at[protected]
WIBRO) or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Bhuvanesh. M
Tikona Care
W: www.tikona.in


-----Original Message-----
From: Amit K Ahalawat [mailto:[protected]@in.ibm.com]
Sent: Friday, September 02, 2011 8:25 PM
To: Customercare; Nodal Delhi
Subject: RE: Tikona A/c No.[protected] (Service down since last 10 days and
no support from Tikona...Kindly Terminate my Service)
Importance: High

Hi,

Since last 10 days my internet service is down. I have called in customer
care more then 15 times to restore my service but till now no one has
visited my premise to resolve the issue and seems like no one from Tikona
is interested in resolving this issue.

I am not able to understand that why the hell you have the Nodal Officer
because he is not even responded to my mail while I marked him in mail for
his help and escalations. Now the level frustration from Tikona service is
very high and I can't bear this worse service any more.

You are kindly requested to terminate my services since my connection is
down. Also, share the details of outstanding amount till my service was
working so that I can pay accordingly.....Thanks.

Note: I am going to share this mail with Mr. Prakash Bajpai as well, so
that your MD can also come to know that what kind of support & service you
are providing to the end customer.

Thanks & Regards,

Amit Kumar Ahalawat
IBM India Pvt Ltd
Gurgaon, India
Mobile (India): +91-[protected] (Active)
Mobile (Kenya): +[protected]
Email Id: [protected]@in.ibm.com



Cust
omer
care To
<cus Amit K Ahalawat/India/[protected]@IBMIN
tome cc
rcar
[protected]@ti Subject
kona RE: Tikona A/c No.[protected] (Service down since
.in> last 7 days and no support from Tikona)

08/3
1/20
11
01:4
2 PM





Dear Mr. Ahlawat,

Greetings from Tikona!

This is with reference to your below mentioned complaint. We regret the
inconvenience caused to you.

We would like to inform that, the technical complaint has been forwarded to
the concerned department for necessary action.

In case of any further assistance, please call us at[protected]
WIBRO) or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Barkavi.V
Tikona Care
W: www.tikona.in


-----Original Message-----
From: Amit K Ahalawat [mailto:[protected]@in.ibm.com]
Sent: Tuesday, August 30, 2011 8:00 PM
To: Nodal Delhi; Customercare
Subject: Tikona A/c No.[protected] (Service down since last 7 days and no
support from Tikona)


Dear Sir/Madam,

My Tikona internet service for subjected account number is down since last
7 days. I have made more than 10 calls in your customer care but till now
no one has given me a call or visited my premise to look in to the issue.
Every time whenever my connection is down it took more than a week to
resolve the problem which is quite frustration to me as a your customer.

It would be great if you could help me in getting my connection restored
ASAP....Thanks.

And, if Tikona is not good enough to serve the better service to the
customer than kindly terminate my connection and update me ASAP so that I
can look for other options available in the market.....Thanks !

Thanks & Regards,

Amit Kumar Ahalawat
Transition Manager- Airtel Africa Account
IBM India Pvt Ltd
Gurgaon, India
Mobile (India): +91-[protected] (Active)
Mobile (Kenya): +[protected]
Email Id: [protected]@in.ibm.com




Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This
message does not affect or modify any binding agreement nor state official
policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally
signed by TDN’s authorised signatory. TDN does not accept any liability for
any errors, loss, delayed delivery, tampering, corruption or presence of
viruses in this message or any attachment.





Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This
message does not affect or modify any binding agreement nor state official
policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally
signed by TDN’s authorised signatory. TDN does not accept any liability for
any errors, loss, delayed delivery, tampering, corruption or presence of
viruses in this message or any attachment.




Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

Hi

I have moved from my previous rented apartment (A-303, Gokul Annexxe, Agrwal Gardens, Gokul Township, Virar(W)) to a new apartment (C-304, Samarpan - I, Gokul Township, Virar). I had Tikona WiBro connection at my previous apartment, and after moving to the new apartment I requested the shifting of the connection to the new address. I was asked to provide scanned copy of my rent agreement with the new and old address details. I provided the details and gave a call to the customer care as well to notify about the same. I was told that the connection will get moved within 48 hrs. But no action has been taken till now. Because of there inaction my bill of this cycle also get generated. I was told that without paying the bill your connection will not be moved. Though I had not used the connection but still I was made to pay the bill. After the payment of the bill, I again followed up with the customer care, but all I got was 48 hrs repsonse, with no action. I have been calling them twice daily but sitll no effect on them.
I want to file a complaint against the firm for promising things which they cannot deliver.

Regards,
Sunita

I got the connection on 24-aug-2011(Billing Account Number:[protected] but installation not completed due to technician did have that much knowledge to resolve the problem.

The Installation completed on 26-aug-2011 after following continuously two day.

After installation I observed internet speed is low. I communicated to sales person and customer care center; the technician came to me at 8 pm (in night) and shifted the device location. But I did get the speed. And technician told me that “today it’s not possible I will come tomorrow and solve the problem” and he went.

Next day, I communicated to the technician to come and resolve the problem. Technician said in [censored]ole Nagar device is not capturing the signal, wait for two day Tikona has installing the new tower near to the [censored]ole nagar, after completing the installation you will get the proper speed.

After two day I communicated to technician, he did not pick my call, then I communicated to sales person he given me office no which in wanwadi area.

I communicated to the wanwadi office, they said me the problem is “the corporator is allowing us to inter in sangvi area; we have some problems with corporator so we can’t resolve your problem now.

Then I communicated to customer care to disconnect the service.

On 19-sep-2010, I received the first bill as below.

Recurring charges 192.9
Usage charges 108.39
Installations Fees 500.00
Taxes 82.53
Deposits 300.00
[protected][protected]-----
Total 1183.82

In above bill tikona has added following charges

1. one time charges are 500 (Installation is done properly then also I have to pay these charges)

2. Deposits 300. (I discontinuing your service then why should I give deposits)

If I remove the above charges the amount will be 383.82 that much I used, in this usage also most of the to connect and disconnect the modem and trials,

I many time told to customer care center that I ready to pay Rs 383.82 but they said that system is not allowing, but they are agreeing my above points.

Regards,
Swami
[protected]

i have taken tikona connection n their sales man said thaty its connection exist throughout Kolkata. I have changed my residence n tikona's connection does not exist in my new address. i have send them lots of mail n call but still they don disconnected it even after confirming it by msail n they are sending unnecessary bills even if i m not using their connection . Their customer care representative says they wil tranefer their call to ther Senior but they dont. Every time their server n network are having a problen

RE: Re: Tikona Collection department stole my Modem from my House Terrace***Reminder***Sunday, October 9, 2011 12:58 PM
From: "mohandas" <[protected]@yahoo.com>View contact details
To: "Customercare" <[protected]@tikona.in>
Hello Gayathri,

Any update on the below complaint! there is no reply from your side.

What is the action initiated by the concerned department, don't write any auto generated mails i want a correct reply.

regards;



--- On Fri, 9/23/11, Customercare <[protected]@tikona.in> wrote:

From: Customercare <[protected]@tikona.in>
Subject: RE: Re: Tikona Collection department stole my Modem from my House Terrace***Reminder***
To: "mohandas" <[protected]@yahoo.com>
Date: Friday, September 23, 2011, 9:07 PM

Dear Mr. Das,

Greetings from Tikona!

This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the complaint has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Gayathri.R
Tikona Care
W: www.tikona.in

From: mohandas [mailto:[protected]@yahoo.com]
Sent: Friday, September 23, 2011 1:12 AM
To: Customercare
Subject: RE: Re: Tikona Collection department stole my Modem from my House Terrace***Reminder***

Hello Gayathri,

Please find the details as requested by you.

Mac ID :00156D165043
User ID [protected]
Mobile No.[protected]

Please look in this and please read my previous mail clearly this is very serious issue and i have written this mail to nodal.[protected]@tikona.in & nagesh.[protected]@tikona.in but didn't get any response.

regards;
Mohan

--- On Wed, 9/21/11, Customercare <[protected]@tikona.in> wrote:

From: Customercare <[protected]@tikona.in>
Subject: RE: Re: Tikona Collection department stole my Modem from my House Terrace***Reminder***
To: "mohandas" <[protected]@yahoo.com>
Date: Wednesday, September 21, 2011, 12:29 PM

Dear Mr. Mohandas,

Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

Request you to provide your user id or the register mobile number for further assistance.

In case of any further assistance, please call[protected] WIBRO) or write to [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Gayathri.R
Tikona Care
W: www.tikona.in


-----Original Message-----
From: mohandas [mailto:[protected]@yahoo.com]
Sent: Wednesday, September 21, 2011 1:31 AM
To: Customercare
Subject: Fw: Re: Tikona Collection department stole my Modem from my House Terrace***Reminder***



--- On Thu, 9/1/11, mohandas <[protected]@yahoo.com> wrote:

> From: mohandas <[protected]@yahoo.com>
> Subject: Fw: Re: Tikona Collection department stole my Modem from my House Terrace***Reminder***
> To: [protected]@tikona.in
> Date: Thursday, September 1, 2011, 11:36 AM
>
>
>
> --- On Fri, 8/12/11, mohandas <[protected]@yahoo.com
> wrote:
>
> From: mohandas <[protected]@yahoo.com
> Subject: Re: Tikona Collection department stole my Modem
> from my House Terrace***Reminder***
> To: nagesh.[protected]@tikona.in
> Cc: nodal.[protected]@tikona.in
> Date: Friday, August 12, 2011, 1:30 AM
>
>
> --- On Sat, 8/6/11, mohandas <[protected]@yahoo.com
> wrote:
>
> From: mohandas <[protected]@yahoo.com
> Subject: Tikona Collection department stole my
> Modem
> from my House Terrace
> To: nodal.[protected]@tikona.in
> Cc: nagesh.[protected]@tikona.in
> Date: Saturday, August 6, 2011, 9:40 PM
>
> Hello Vikram Kathavate,
>
> With reference to the above subject; this is to bring
> to your kind notice that i had taken an Tikona Internet
> Connection on January 27 2011, since the day i took
> the connection the internet worked intermittently i.e.
> when i log in and try to connect out of 100 times it gets
> connected only once, to my knowledge i have made more than
> 200
> calls to tikona customer care but it was never resolved.
>
> Finally getting frustrated i stopped using this
> connection from july 2011, suprisingly i received a call on
> 17th
> July 2011 from +[protected] Srinivas who asked me to
> make the payment when i explianed him about the above he
> asked
> me to return the modem but i denied him saying that i have
> made deposit for the same and why should i be returning it
> to him, but he insisted on the modem.
>
> The very next day the modem went missing from the
> terrace Iam having sleepless nights as it might happen
> like
> this modem may have gone it wrong hands and may be
> misused,
> and iam very sure this has happened from Srinivas side
> because of the below reasons
>
> 1. If it had to go missing it could have gone
> missing
> six months back
> 2. Since my birth iam put up here this is a decent
> residential complex and an
> independent house and nothing else has gone
> missing.
> 3. Immediately after Mr. Srinivas spoke to me the
> modem went missing.
>
> secondly, if Tikona can send a person to my home to
> stealthe modem the person then can come and steal anythng
> else from my home on a given day.
>
> It is really worrying fact that a company is getting
> involved in this kind of fraud business
> i) Cheating people by collecting money and not provding
> internet access
> ii) Sending people to houses for stealing purpose.
>
> Repeated complaints were registered from 20th July
> 2011 till today @ [protected] but no response,
> finally i
> got this email id and know i'am writing to you.
>
> This is very serious issue and will try my best to
> publish this in leading newspapers, website blogs, jago
> grahak
> jago and tv channels if i don't recieve a suitable reply.
> i
> can also provide you with call records and supporting
> documents my intention is not book the company but to
> book
> those culprits who are misusing the company resources.
>
>
> Regards;
> Mohan Das C.S.
>
>
>
>

Hi , My tikona acc id is [protected] and started using Broadband connection since August. The connection speed was pathetic and inconsistent. I requested multiple times to customer care but of no use and so I requested for discconection.

I called almost 10-12 times on customer care for disconnection but they said the system is down and they cannot take my request. I dropped an email to [protected]@tikona.in and nodal.[protected]@tikona.in but got no reply. I can still see my account as active. I have also paid all my previous bills on time. Let me know how can I expediate this and get my deposit refund.

Ashutosh

I made a same complaint about few months ago: http://www.consumercomplaints.in/complaints/tikona-broadband-bandra-west-mumbai-...⇄

So making it again. My a/c number is [protected].

I didn't get a bill for the previous month- nor for this month. Tikona, I need a hard copy. Its plain and simple. If you cannot do this, simply give me a formal letter that we cannot give you a hard copy of the bill and therefore we are disconnecting it. Stop annoying me. Stop harassing me. Which part of "I need a hard copy" that you cannot understand?? This is becoming more of your habit now and this is something not many will appreciate.

My name is Junaid Khan. I had applied for "Tikona broadband" connection. An executive from their company had collected cash of RS 1150 from me in MARCH 2011.after that two engineers came to my place and tried for installation but it wasnt possible because of poor network. they said that they cannot install connection at my house. And that I will get a refund of the money as the connection was denied from them.

After calling their customer care several times, I haven't got any refund yet even after 7 months, after mailing and calling them They kept promising me of the refund, but till now they haven't. I request you to please file my complain for the same.

Please find the details below:
My ID is: [protected]
Plan name: FMC-599
Service ID: [protected]

Company Contact:
Address: 8th floor Sacred house, wanwori, Pune - 411001
Email: nodal.[protected]@tikona.in


Thanks and Regards
Junaid Khan
Phone no: [protected]
Address: Lane no 22, bhagyoday nagar, kondhwa khurd, Pune 48

I had applied for a broadband connection sometime in July 2010 and even paid some initial amount. But service was never delivered. To my surprise, Tikona sent a mail on 14th July saying that service has been activated, but actually no service was activated. Then Tikona sent some bills. I replied to them saying that bills should not be sent to me as service has not been even delivered. I never got a reply from Tokona. Recently I was surprised to receive another bill. It indicates gross irregularity and mismanagement within Tikona.

Regards,

Anil

I can take your tikona Internet Service just before one week. Past 4 days I can’t use our internet connection, its very very slow? Just your login page also not loaded. So we are disappointed with your network service.

Because already many times contact your customer care, then one person told takes your problem in 24 hours. But can’t take any action right now. Tell me what action takes our issue. Once you’re deadline in today evening 5 P.M

Please contact me and tell solution for our issue.

Our User id :[protected]

Device Mac id : 00156DA008C4

Internet "Service" Providing by tikona is not good, Problem is solve in 4-5 day. In Case of Services i will prefer AirTel Internet. Because they take hardly 1-2 hour to solve a problem....


If you are thinking about tikona internet for a new connection Then please think about this. Because no internet access there will be no use of internet and wasting time as well as money..


Pradeep Sharma
Login ID: [protected]

my consumer id is[protected] for tikona internet service. Since[protected] my internet service is disrupted . On october 18 I made a complaint to tikona no. [protected]. They assured me to get it repaired maximum within 8 hours. When I could not get the remedy , on October again I made repeated complaints to the same number. They again assured me that it shall be repaired within 4 hours and one technician named Ankit has been assigned for this job. So called Ankit did not turn up then I again dialled them at around 8 pm. They promised me to provide redressal next day. and today on 20-10-11 around 5 times I have called their called center . yet all along the day my internet could not be repaired.
I am sufferning a lot due to non availability of internet services at my residence. I have also incurred financial loss due to the disrupted internet service. Internet service providers are callous and careless in their attitude.

My user name;[protected]
I have written to customer care for wrong plan active during reciept of the money payed.
I have applied for BB849 and the plan active is BB449.
I called up the customer care number today but they refused to register a complaint.
1.Complaint no 1-wrong plan activated
2.Complaint No 2 Modem is not working since 9th October.(Tried with borrowed modem and it is working)

Customer care refused to register a complaint and I have written to nodel officer.even after weekly reminder;no response.
My complaint remain unattended.