[Resolved] Tikona — Network quality degrade. Low Speed issue.

hsk0891

from Noida, Uttar Pradesh

Address:

Howrah, West Bengal

sir my tikona id is [protected].
from last 4-5 days i am facing speed downgrade issue(getting low speed). My broadband plan is ADULQ512K which offers a speed of 512 kbps but from last 5 days i am getting just half of the speed.
i have logged about 8-10 complaints to the customer care but still till my problem has not been resolved.
Every time the customer care officer takes the complaint saying that the problem will be resolved within 24 hours. after i get a call from them saying that the problem has been resolved and the complaint has been closed, but in fact the problem is never resolved.
The complaint id are:

Request Number Status Reported On Last Updated On
1-[protected] Closed 12/09/2012 12/09/2012
1-[protected] Closed 12/09/2012 12/09/2012
1-[protected] Closed 10/09/2012 11/09/2012
1-[protected] Progressing 10/09/2012 10/09/2012
1-[protected] Progressing 09/09/2012 09/09/2012
1-[protected] Closed 07/09/2012 08/09/2012
1-[protected] Closed 06/09/2012 08/09/2012

I have really frustrated with the service i am getting from tikona. the plan offersa speed of 512 kbps but i never get that speed.
All the time the complaint was closed without solving them.
sir please look into the matter and take some necessary steps to solve my problem.

Thanks,
Hardip Singh Kataria,
[protected]@gmail.com
Tikona id: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

m_premrajka

from Delhi, Delhi

Tikona Digital Networks — Service quality poor

I had subscribed to internet services at home through Tikona from end of May 2010. Since that day i am facing problem that I am unable to get my connectivity properly and due to which my downloads get waisted and I have to go to internet parlours for accesiong internets.
I have made several compaints in these 1.5 months but no one hears the same. Only once a person had come to correct but again the same problem started.
They have collected Rs 500 for installation an last month bill of 907. I have asked for refunds of the same and close the account if the service are not good.
my id is [protected] and I am Mahendra. my e mail id is [protected]@hotmail.com

riyazuddinshaikh83

from Noida, Uttar Pradesh

Tikona — net speed issue

hi tikona,

I am facing problem in net speed due to some flucthuation problem then do needful to me

my Name is riyaz

mudiyabhavin

from Meerut, Uttar Pradesh

Respected sir,

Bhavin Mudiya
User Id for Tikona net connection: [protected]

I am using the net connection of ttikona since last three month.
I am facing the problem regarding the slow speed and bad connectivity since last one and half month and regarding that issue I had done so many complaints which are as below.

SelectedView Requests
View Requests
Rows Per Page

Request Number Status Reported On Last Updated On
1-[protected] Closed 06/01/2011 06/01/2011
1-[protected] Progressing 06/01/2011 06/01/2011
1-[protected] Closed 02/01/2011 02/01/2011
1-[protected] Closed 02/01/2011 04/01/2011
1-[protected] Closed 02/01/2011 02/01/2011
1-[protected] Closed 29/12/2010 31/12/2010
1-[protected] Closed 27/12/2010 28/12/2010
1-[protected] Closed 25/12/2010 26/12/2010
1-[protected] Closed 25/12/2010 26/12/2010
1-[protected] Closed 25/12/2010 25/12/2010
1-[protected] Closed 24/12/2010 24/12/2010
1-[protected] Closed 24/12/2010 26/12/2010
1-[protected] Closed 22/12/2010 24/12/2010
1-[protected] Closed 21/12/2010 21/12/2010
1-[protected] Closed 17/12/2010 19/12/2010
1-[protected] Closed 28/11/2010 29/11/2010
1-[protected] Closed 28/11/2010 28/11/2010
1-[protected] Closed 28/11/2010 30/11/2010
1-[protected] Closed 27/11/2010 27/11/2010
1-[protected] Closed 23/11/2010 24/11/2010
1-[protected] Closed 31/10/2010 02/11/2010
1-[protected] Closed 28/10/2010 09/11/2010
1-[protected] Closed 22/10/2010 28/10/2010
1-[protected] Closed 22/10/2010 22/10/2010
1-[protected] Closed 25/09/2010 28/09/2010
1-[protected] Closed 25/09/2010 25/09/2010
1-[protected] Closed 25/09/2010 25/09/2010
1-[protected] Closed 24/09/2010 24/09/2010

I am still suffering from the same problem.
I had also talked to the Ahmedabad Technical Head Mr. Vikram Desai.
But he has not responded properly.

Please take proper action and do best for me as possible.
My e-mail id : [protected]@yahoo.com

Thanks & Warm Regards
Bhavin

Abdul Hadi

from Kolkata, West Bengal

tikona