Tikona Digital Networks Complaints & Reviews

Tikona Digital Network — REFUND NOT RELEASE

Hi
My name if mayur patel , I purchase tikona internet services for 1 year, compnay services is very bad so i diconnect compnay service on 16.12.2010 & Compnay diconncet my service on 23.12.2010 & genrate refund claim complain no.:[protected] date. 25.12.2010 and told me u r refund received with in one months after one month i call compnay customer care they all time told me wait for 5 to 10 day i complain again today & complain no.:[protected] Dt.09.01.2011. give me urgent my refund cheque

Mayur B. Patel

Subject: Dont go for Tikona ( Tikona is chitfund company not a broadband - no refund possible only u have to pay)
I have applied for the broadband connection in Tikona with amount paid Rs.1653 after testing the connectivity(somehow got the connectivity) finally after 7 days they had come down and checked for the fixing the connection where they have found that there is no connectivity available on my house or near by and they said that we are going to cancel this connection as it’s not in a feasible area from the access point.even from myside i requested them to cancel the connection on july itself.but still now they have not paid my refund my money and called them several times(20) and mailed them also(15) still no proper update.they are saying that it sent by courier and asked them to provide the shippment number but they dont have even cant provide then after two days i called them and asking for update then saying that cheque is returned for unidentified reason(god only knows) ..but mailing address also clearly communicated with them even mailed also.but no use it almost 3 monthe over

here is the some of mail communication passed from my side and tikona after frustration.



--- On Thu, 25/8/11, Pon Elangovan, Nextedge <[protected]@mashreq.com> wrote:


From: Pon Elangovan, Nextedge <[protected]@mashreq.com>
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
To: "[protected]@tikona.in" <[protected]@tikona.in>
Cc: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>, "Customercare" <[protected]@tikona.in>
Date: Thursday, 25 August, 2011, 5:31 PM


Hi,



The below reference has been raised on July 20th and informed that will get the refund within 30 days but still now I have not received the amount back.



I don’t understand one thing that there is no broadband connection made at my home by tikona but amount PAID Rs.1653 through cheque while filled the application form on July 1st week.So I tried to keep on asking what happened to the refund money but every time you are saying that we have forwarded to the concern department for necessary action but no action it’s placed still now.



One more thing that you were asking me about mailing address for refunding money, why can’t you check the mailing address in the application form where I have filled my personal details and mailing address, even I have provided the bank cheque when applying for broadband connection then why cant you refund the money direct to my account instead of wasting my time and increasing amount of time you spend to refund the money. simply I can say that it’s Horrible.



Reference # 1-[protected]





Regards

Elango





From: Pon Elangovan, Nextedge
Sent: Wednesday, August 03, 2011 10:23 AM
To: 'Customercare'
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback



Hi,



Please transfer the amount to my account in standard chartered bank



Account details:



Account No: ******624130

Name: *******ELANGOVAN



If you require my mailing address please find it in below,



Pon Elangovan K,

#12,Divya Enclave,

1st A cross,Akshayanagar,

2nd Block,Ramamurthynagar,

Bangalore - 560016







Regards

Elango



From: Customercare [mailto:[protected]@tikona.in]
Sent: Thursday, July 21, 2011 3:15 PM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback



Dear Mr. Elango,



Greetings from Tikona!



This is with reference to your below mentioned request. We regret the inconvenience caused to you.



We would like to inform that, the refund request has been forwarded to the concerned department for necessary action.



In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Esther.D.M
Tikona Care

W: www.tikona.in





From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Wednesday, July 20, 2011 9:37 PM
To: Customercare
Cc: [protected]@yahoo.co.in
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback



Hey,



Don’t you understand what is the issue here, there is no broadband connection done on my home but amount PAID.



I have just applied for new broadband connection with amount paid Rs.1653 and they came for connection but no connectivity from your access point to do my request. that’s why I am requesting you people to cancel my application at earliest and return the money ASAP. I cannot call anybody to request to cancel again and again. Do not mail me again, Just return the money.



If you are not understanding, you can call me and ask about it.



Regards

Elango



From: Customercare [mailto:[protected]@tikona.in]
Sent: Wednesday, July 20, 2011 8:42 PM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback



Dear Mr. Elango,



Greetings from Tikona!



This is with reference to your email regarding disconnection request of your Tikona WI Bro account.



We wish to inform you that the disconnection of the account can be processed on fulfillment of the below



1. Please contact our Toll free no on [protected] to raise disconnection request.



2. Disconnection of the services would be subject to realization of outstanding payment and return of modem in working condition, (if provided.)



3. Please confirm back on this email once a disconnection request is registered on our toll free help line.



Please note your reference # 1-[protected].



Please quote this number in case you wish to provide us any additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Purandar Shanmuga G
Tikona Care

W: www.tikona.in




From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Tuesday, July 19, 2011 9:46 PM
To: Customercare
Cc: [protected]@yahoo.co.in
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback



HI,



I think you can better deposit my money back because I cannot wait for that much long which you people take it to resolve the issue.



Mention the Status : Cancelled due to customer Not in a Feasible network location



I am going to apply in other ISP. Thanks for your time



Regards

Elango



From: Customercare [mailto:[protected]@tikona.in]
Sent: Monday, July 18, 2011 10:50 AM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback



Dear Mr. Elango,



Greetings from Tikona!



This is with reference to your below mentioned request. We regret the inconvenience caused to you.



We would like to inform that, the request has been forwarded to the concerned department for necessary action.



In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.



Thanking you and assuring you of our best services.



Regards,

Saranya P.R
Tikona Care

W: www.tikona.in



From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Sunday, July 17, 2011 11:04 PM
To: Nagesh Prasad; Nodal Karnataka
Cc: Customercare
Subject: Login: [protected] - Broadband Connection Availability Feedback



Hi All,



I have applied for the new broadband connection in ramamurthynagar,Bangalore and they came for demo when they did not show me any bandwidth test or proper connectivity available on this area except tikona website on demo in my laptop and after one week time(exactly 6days) they had come down and checked for the fixing the connection where they have found that there is no connectivity available on my house or near by and they said that we are going to cancel this connection as it’s not in a feasible area from the access point.



I agree that we cannot do anything in this case but all I just want to say that before advertising on some location for broadband service, first check the connectivity from the Access point then go for it I mean Advertisement.



It’s really waste of our time that calling you people, spending 2 days(demo&connection) and waiting for one week then finally nothing is done. It is not required and needed at all.



Even my home is not in a village of karanataka, it is near to Ramamurthynagar which is in Bangalore city and 500meter away from Ramamurthynagar.



Please let me know if you have any plan to extend or new access point in Ramamurthynagar(Exact location : 1st A cross,Akshyanagar),Actually I am interested in Tikona Broadband service



I heard that You have 40,000 customers in Bangalore, then why are you stopping there itself, Go for More with good service and support.



Thanks for your time to read this mail



Regards,

Elango

91-[protected]




Disclaimer
[protected][protected][protected]

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.












[protected][protected][protected][protected]

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.












[protected][protected][protected][protected]

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.




8/25/2011 4:01:37 PM

problem solved tikona has been mailed me that i will get my refund amount before 18th dec 2012

regards
syed salman

my number [protected]

Tikona — Refund of my deposit money

Hi,

I had requested just for a demo of ticona at my home to see how it is the salesmen that came put the wires to chow the speed. The demo was not satisfactory and i had not made up my mind to take the service i said i didnt want to make the payment but the salesman said unless there is a payment they cannot go ahead with anything so i gave them a cheque for the instalationas they said as soon as the money is paid the service will start i was promised in just few hours it will start.But it was weeks and they had debited money from my account and not started it hence i decided to cancel this and askd for a refund for my deposit money i had not even used the servise for single day.That was on 11th Dec 2010 and i was promised in 30 days i.e by latest 11 Jan i will recive my money but nothing happened then when i called them on 15th Jan to chk what is happening someone infromed me that the request was not put forward and the accounty was acitve so it will take another 30 days which is 11th Feb still nothing happened i called on 12th Feb 2011 to know whats happening and if anybody is going anything at all i was told that the req was given on 25th jan and not 15th Jan and when i said i had called on 15th jan not 25th Jan the agent refused to accpet this then i askd for the Supervisor Mr.Kapil Dev who didnt have any relevant answers for my questions and said that he will have the billing team call me by EOD 13th Feb ,even this didnt happen today is 14th Feb now i seriously dont know what to do but im not letting ticona have my money.If nothing will happen i will take legal steps or go to higher authority for this as they are just fooling people and lying every time i call

Usha Singh
[protected]

Exactly same issue has happened with me . I am goin in for a legal case with them will be trying to expose them in Media . I request even you to do the same.
You need to approach the consumer court with a Case details, any bills or reciept xerox of the connection . And file it . Its free of cost .
Regarding Media just mail the same details to Times Of India newspaper and NDTV .

Today tikona sent their executive to pick up the payment of my old account. It is surprising how when they need to take money, they are able to instantly send someone to pick it up. But when they need to return the money, they never seem to be able to get anything done.
I gave tikona a request for a refund 4 months ago tikona hasn't done anything. I gave a request 3 days ago for pick up of payment, and they have already received the money. I received a call from tikona today saying the same dubious nonsense that they will get back to me and that they are sorry for the inconvenience. I'M afraid they don't deserve to be forgiven.

Broadband bill payment — no confirmation of online payment

I was trying to pay my broad band bill of Rs 952/- on line yesterday ie 9-11-09 but could not get the confirmation . Then I paid the amount through cheque today ie 10-11-09 in the morning (Drop box). Now airtel confirmed my on line payment tonight ie 9-11-09. It means I have made two payment of same bill.
my account no is[protected]Airtel) . Hope cheque of rs 952/ will not be in cashed in that case or money will be refunded at the ealiest.

plz update on above matter.

hi still they r not paying me back. Please look into them same.

Tikono is not refunding back and has forfully taken money from me. Plz look into the same as they are dropping link when calling customer care.

What a cheat and cheap company. Has lost the device by its own and even not refunding my money.
http://www.grahakseva.com/complaints/119085/tikona-impounding-penalties-even-whe...⇄


Note: Don't buy any product from Tikona Broadband services

Tikona Team i had inform your fraud to everyone in touch with me. Its really pathetic to get your connection, neither the service was satisfactory nor the after service which was worst.

Note: Beware of Tikona Broadband company fraud, cheat and pathetic network. Dont dont dont every buy a connection from them.

If you want to have a connection then go for YOU BROADBAND. They are trustworthy...

Use YOU BROADBAND better than Tikona Broadband, I have used YOU for 3 months and they have refunded the deposited amount of 750 Rs by check thats what is costumer respect. Tikona Broadband learn something.

Still waiting for Tikona Team to return my money. No modem cost 4500 Rs. Really cheating...

Tikona — Installation

Hi
I paid full amount of tikona wifi new connection one week back, after they recieved the amount nobody come to install the system, and company executive not receive the phone call also

details of that tikona employee. Name: Manjunath Ph number : [protected]

Dear Sir/Madam,

Today i got a call from Mobile Number +91-[protected] saying that i have not paid tikona bill. She also told me that she is a lawyer from Delhi and a case will be logged against me in Delhi Civil Court if I fail to pay the said amount.

But i have paid all the due bill amount and have terminated my Tikona broadband connection(User ID. [protected]).
I also handed over the CPE device to the Tikona guy after getting a call from Tikona requesting to return the device.

I also have received a mail from Tikona for full and final settlement of the connection on Aug 6.I have attached a screen shot of the mail that i received from Tikona.

Please cross check the details and confirm.

Dear Sir/Madam,

Today i got a call from Mobile Number +91-[protected] saying that i have not paid tikona bill. She also told me that she is a lawyer from Delhi and a case will be logged against me in Delhi Civil Court if I fail to pay the said amount.

But i have paid all the due bill amount and have terminated my Tikona broadband connection(User ID. [protected]).
I also handed over the CPE device to the Tikona guy after getting a call from Tikona requesting to return the device.

I also have received a mail from Tikona for full and final settlement of the connection on Aug 6.I have attached a screen shot of the mail that i received from Tikona.

Please cross check the details and confirm.

Tikona — Net inntolation Problems

To
Dear Sir

I Shahina Parveen My Computer Net Not Installation Plz My Connection
is Disconnection Plz My Complant Is Just For Action

My Connetcion Name- Shahina Parveen
Add- 2236 Ahata Hajjan Bi Rod Gran Lal Kuan Delhi,110006

Mobile No- [protected]
Thnx

Tikona — Net Not Installing

To
Dear Sir

I Shahina Parveen My Computer Net Not Installation Plz My Connection
is Disconnection Plz My Complant Is Just For Action

My Connetcion Name- Shahina Parveen
Add- 2236 Ahata Hajjan Bi Rod Gran Lal Kuan Delhi,110006

Mobile No- [protected]
Thnx

i am hemant sharma from gurgaon and my user id is [protected]. at the time of istallation i gave the check of 1433 for 1st time advance bill and istallation charges. but after 7 days i get the bill of 693.64.its bill period is 10/11/2010 to 15/11/2010 and on 26 dec i get the bill of 141.94.its bill period is 15/11/2010 t 15/12/2010. these two bill period is of 1 month. now tikona give me the anwer that y shuld i pay the bill of 141.94 which was due on 2 jan 2011. and in the customer care no people under satnd the biil properly.
no dout i have no problem with the net connection, wven with there speed. but i have only the problem with the bill only.. please solve my issue. as soon as possible.
my ph number is [protected]

sir,
my name is Awdhesh tiwary my application number is [protected], i had applied for connection on[protected]. no one came for the installation. i had paid a sum amount of 1433 rs. so plz refund my money or i will file a case in consumer court against tikona.

contact no- [protected]
Awdhesh tiwary
Asharam bapu square
indore
M.P