Tikona — Bill Generation And Due Reminder Even After Closure Of Account | |||
I had requested a closure of account no. [protected] vide request no. 1-[protected] Dt.[protected]. I have not been using any service for the last six months and had made the final payment of Rs.17/= on[protected]. I called up again on[protected] to confirm the closure and was communicated by customer care engineer that I am eligible for a refund of Rs.500/=. But Tikona still generated a fresh bill of Rs.114/= on[protected] and further on[protected] and showed an outstanding of Rs.133/=. The charges were shown for the period of[protected] onwards. Although my request for closure was registered on[protected]. They still keep on calling me up and ask for settlement of dues. This is quite absurd, annoying and stupid on the part of the company. It shows that they have no follow up of their queries and customer's request. Necessary Action should be taken by concerned authorities to stop malpractices by such companies. Arun Ratan Rohini, Sector-15, Delhi Was this information helpful? | |||
 3 Comments | |||
Comments
Hi Jayant,
We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.
- Tikona Digital
We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.
- Tikona Digital
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Tikona Digital Networks — Generation of Fraud Bills
I have taken Tikona connection [protected]- on 16 August 2010. I have p[aid bill of Rs 1250+ 500 installation charges for that. & closed connection on 22nd Nov 2010.I have got call from Tikona customer care that another connection no -[protected] is on my name & bill was around 500/- So I clarify that I am not using Tikona connection from 22nd Nov 2010 & whatever bill is totally wrong . After frequent call from Tikona customer care I have paid Rs 500 by cheque to Mr Vanja & told that I am not using Tikona connection till from 22nd Nov 2010.
Now One another call from Tikona customer care told me that Connection No[protected] is on my name & I have to pay bill.
I hope you will inquire all this matter immediately & check who has open all these connections in my name , also close all connections created if any in my name immediately, as I am not using Tikona connection after 22nd Nov 2010.
Also don’t open any connection in future As I don’t wants to use Tikona connection after 22nd 2010.
Jayantkumar Upadhyay
[protected]
[protected]@yahoo.com