Tikona Digital Networks Complaints & Reviews

somany times sent email but as on date problem is not resolve.

From: Mayur Mehta
Sent: Wednesday, March 02, 2011 9:40 AM
To: 'Nodal Maharashtra'
Cc: 'nagesh.[protected]@tikona.in'
Subject: RE: After settlement letter again charge old overdue and Late Fee
Importance: High

4th reminder

As on date problem is not resolved.

I am constantly receiving phone calls (various Person) in any time from Tikona for outstanding.

Again I received invoice for the period 26.01.2011 to 26.02.2011.

I surprised that again old outstanding charged with late payment charges in invoices

Every time I pay actual amount and left old outstanding and Late fee.

I request you resolve immediately.

CC: Mr. Nagesh – your intervention required to resolve this issue.

Regards,

Mayur Mehta.

SCM Commercial
Suzlon One Earth
Aqua Lounge Level 0, Left Wing
Pune.
[protected]
Mob. No.: [protected]

From: Nodal Maharashtra [mailto:nodal.[protected]@tikona.in]
Sent: Wednesday, February 23, 2011 11:00 AM
To: Mayur Mehta
Subject: RE: After settlement letter again charge old overdue and Late Fee

Dear Mr. Mehta,

This is with reference to your email regarding billing issue with your Tikona Wi Bro account.

We apologize for the delay in service.

We have assigned your case to our Billing Team and follow up is on priority. They will contact you at the earliest regarding the resolution.

Your Nodal Officer Escalation Docket Number is 1-[protected].

Please quote this number in case you wish to provide us any additional feedback regarding your service issue.

We appreciate your patience and kind support.

Regards,
Rajesh Kumar
Nodal Officer - Pune
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in


From: Mayur Mehta [mailto:[protected]@suzlon.com]
Sent: Tuesday, February 22, 2011 6:07 PM
To: Nodal Maharashtra
Subject: RE: After settlement letter again charge old overdue and Late Fee

Dear Sir,

As on date problem is not resolved.

I am constantly receiving phone calls (various Person) in any time from Tikona for outstanding.


I request you, please instruct to concern person to resolve this issue.

Regards,

Mayur Mehta.

SCM Commercial
Suzlon One Earth
Aqua Lounge Level 0, Left Wing
Pune.
[protected]
Mob. No.: [protected]

From: Nodal Maharashtra [mailto:nodal.[protected]@tikona.in]
Sent: Friday, February 11, 2011 9:59 AM
To: Mayur Mehta
Subject: RE: After settlement letter again charge old overdue and Late Fee

Dear Mr. Mehta,

This is with reference to your email regarding billing issue with your Tikona Wi Bro account.

The inconvenience caused is deeply regretted.

As discussed with you over the phone, we have reassigned your case to our Billing Team. They will contact you at the earliest regarding the resolution.

Your Nodal Officer Escalation Docket Number is 1-[protected].

Please quote this number in case you wish to provide us any additional feedback regarding your service issue.

We appreciate your patience and kind support.

Regards,
Rajesh Kumar
Nodal Officer - Pune
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in


From: Mayur Mehta [mailto:[protected]@suzlon.com]
Sent: Thursday, February 10, 2011 6:01 PM
To: Nodal Maharashtra
Subject: RE: After settlement letter again charge old overdue and Late Fee

Dear Sir,

As on date problem is not resolved.

I am already paid current month payment. I am constantly receiving SMS from Tikona for outstanding.

Please do the need full.

Regards,

Mayur Mehta.

SCM Commercial
Suzlon One Earth
Aqua Lounge Level 0, Left Wing
Pune.
[protected]
Mob. No.: [protected]

From: Nodal Maharashtra [mailto:nodal.[protected]@tikona.in]
Sent: Friday, February 04, 2011 4:00 PM
To: Mayur Mehta
Subject: RE: After settlement letter again charge old overdue and Late Fee

Dear Mr. Mehta,

Greetings from Tikona!

This is with reference to your email regarding billing issue with your Tikona Wi Bro account.

The inconvenience caused is deeply regretted.

We have assigned your case to our Billing Team. They will contact you at the earliest.

Your Nodal Officer Escalation Docket Number is 1-[protected].

Please quote this number in case you wish to provide us any additional feedback regarding your service issue.

We appreciate your patience and kind support.

Regards,
Rajesh Kumar
Nodal Officer -Pune
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in


From: Mayur Mehta [mailto:[protected]@suzlon.com]
Sent: Friday, February 04, 2011 9:38 AM
To: Nodal Maharashtra
Subject: RE: After settlement letter again charge old overdue and Late Fee
Importance: High

I am surprising that, I am not received any reply since last 4days.

Regards,

Mayur Mehta.

SCM Commercial
Suzlon One Earth
Aqua Lounge Level 0, Left Wing
Pune.
[protected]
Mob. No.: [protected]

From: Mayur Mehta
Sent: Monday, January 31, 2011 9:31 AM
To: 'nodal.[protected]@tikona.in'
Subject: After settlement letter again charge old overdue and Late Fee
Importance: High

Dear Sir,

Please find attached here with settlement letter of old overdue, I am surprise that same again charge in current Invoice.

Please find attached herewith –

1. Settlement letter
2. Invoice copy

So many times I call in customer care but as on date problem is not resolve.

I request you, please resolve my issue as possible as earliest.


Regards,

Mayur Mehta.

SCM Commercial
Suzlon One Earth
Aqua Lounge Level 0, Left Wing
Pune.
[protected]
Mob. No.: [protected]

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________________________________________
Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
--Disclaimer-- This email and any files transmitted with it are confidential and may be privileged or otherwise protected from disclosure and are intended solely for the use of the entity / individual to whom they are addressed. If you have received this email in error or If you are not the intended recipient, please notify the sender immediately by way of telephone or email and delete this message and any files transmitted from your system. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account.

________________________________________
Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
--Disclaimer-- This email and any files transmitted with it are confidential and may be privileged or otherwise protected from disclosure and are intended solely for the use of the entity / individual to whom they are addressed. If you have received this email in error or If you are not the intended recipient, please notify the sender immediately by way of telephone or email and delete this message and any files transmitted from your system. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account.

________________________________________
Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

Hello,

I am BE Electronics and communication engineer.i applied for new tikona broadband connection.on 1st march,2011 sales executive came whose name was sameer.as per the policy of tikona broadband connection they first gives demo whether the feasibility(availability of network)is available at our home or office.sales executive came ,without checking network availability he told me that feasibily is in your home.he gave me plan option and i selected circuit breaker plan CB499.he took 1102 rupees check and gave me receipt.then he told that tommorrow installtion engineer will come and install tikona broadband.then next day person came to my home for the installation.i was very surprised with his word that first please show your terrace and then i will told you whether i will be able to install tikona broadband in your home.actually there is policy of tikona broadband that "First Demo & Then Pay and then installtion".then that installtion engineer went to terrace and took 30 minutes to tell that there no feasilbility in your home ,actually he didn't check network with his company equipment and was talking with cell number during this 30 minutes nothing else.actually i am DEGREE HOLDER OF THE SAME FILED ELECTRONICS AND COMMUNICATION ENGINEERING SO I KNOW VERY WELL THAT COMPANY HAS TO FOLLOW THE STEPS ,RULES AND REGULATIONS AND THEN HE CAN TALK TO CUSTOMER FOR PAYMENT AND INSTALLTION.then he went after spending 30 minutes with the words "there is no feasibility".now they miss behaved with me so whom i told my problem and i wrote to consumer compaints.i think company has no fund enough to spread his business and they cheat almost all customes who are very faithfull on them and collect the money so they can generate interest from this customers money.because there is rule after giving check payment to company they return the check to customer withing 90 days.very shamefull ,disgusting ,painfull moment of my life.actually i was fool that i contected to tikona.



this proves that big companies will loss their status whatever that had achieved in systematic manner in other country because in india majority of persons who have got job in reputed companies like this and other companies have no manner,disgusting and gives pain to customers and other persons.they have no senses and follow the rules of bluddyness.very disgusting........one thing remember that i am also indian so i have idea of society but those indian who are educated are alos being taken lightly and being tried to make fool as i know what the procedure should be followed.as i have idea of the filed (BE EC).

i warn the companies who missguide the customers who faith and co-operate with your company and what this companies give back to customers .

I have taken tikona service on somewhere around 10 Feb 2011. When I called for new connection, the person from the company reached within an hour for new setup. Everything went well and i got my user name and password after 3 days which is the normal process for them. For the new connection they charged me Rs 1100 (550 for advance payment of coming month and 500 for installation few).

After 2 weeks that is on 26 Feb 11 am in the morning i got no connectivity on my system. I called to tikona customer care for reporting this issue and to be resolved within a day. Till 5 days gone, i called them 100 times but no one came to my home for solving the issue.

Please help me out what to do now.
I strongly recommend everyone please please do never take tikona service. Its worst than ever you have faced from other provider.

Dear Sir/ Madam,

I request you to reconnect my internet connection for [protected].

I have already done online payment on 8th Feb 2011 of Rs. 1200/-.

I am complaining for last six months regarding your poor service and you have not responded a single time.

I request you to waive the amount in my next billing cycle.

You can contact me on my mail ID [protected]@rediffmail.com

You can contact me on my mobile no.[protected]

Thank you,

Warm regards,



Santosh Ghodekar.

Service ID [protected]
Mob: [protected].

Horrible billing and Horrible Speed

1) Bill Indicating wrong period.
2) Bill Indicating Wrong Address.
3) Bill Indicating Wrong Amount.
4) Bill Indicating Wrong Usages.

I was taken Tikona on 11/02/2011, plan ANLTD6499 for One Year
Installation done on 13/02/2011, after second day of installation
I am in trouble because physical Download Speed indicating 20-25 kbps
Till date this problem not solved.
After it when I got mail for billing, I was shocked because it shows
Current Bill Amount 7188.04 Instead of - 6571.00
and they send me this bill again and again
After I was informing him on phone and by mail also that I was already paid in Advance for Annual Subscription by Cheque and it was already cleared from bank A/c. if suppose its NOT Cleared by in next TWO Days i will going to Cosumer Court.and also mail to THE TELECOM REGULATORY AUTHORITY OF INDIA [protected]@tcil-india.com ,The Hon’ble Authority.Telecommunications Consultants India Limited [protected]@trai.gov.in, Hon’ble Authority.Mr. D.Madan Deputy SecretaryDepartment of Telecom (incl. BSNL & MTNL) d.[protected]@nic.in

this is srinivas B. iam from bangalore. i took tikona broadband connection in last month(jan) 1st week. on next day it was disconnected even login page is not opening.
then i given complaint 10 times but not responded any one(custome care & technical engineers).
after that again i given complaint to disconnect the broadband connection and long with refund my deposited amount Rs 1433/-. then they were immediately disconnected and their technical engineer came to collect the modem and wire. afterthat again i given complaint to refund my deposit but they will say that still under process, i dont know what is that process..? really they are cheated me nonsense blaedy ..

this is my USER ID: [protected]
USER NAME: SRINIVAS B

I had been using broadband connection with plan 299 post paid,where i
had applied for wi-fi but due to unavailability of WI-FI router with service provider they commited to install it later but they never installed Wi-Fi at my premises. i used
wireline.
Now I came to know that every month they are adding MOALLHO 75 INR to my bill for wi-fi service which actually was never installed to my place .

I need waiver and compensation for that period of about 7 months.

Username [protected]

I am Nagaraju Taken Broad Band connection with Tikona Digital Networks. My user id is [protected]
I have opted plan for 3 months (Unlimited with 300kbps ).It is good for first five days then on wards My net speed became very slow that is 80 kbps.I made complaint 3 to 4 times But no one is responding well.My complaint number is (1-[protected])their customer care executives are very intelligent because they are using a smooth language to talk to customers but they are unable to provide the solution.
they are simply saying please wait until your problem solved .
How many days i will wait with out using my net even i paid money.Will they increase my usage days for these 10 days.
I have all the proofs to submit when required..
I dealt with Prafool, Abhishek and sharan.
Please Atleast now solve my problem

i m the internet holder of tikona care from last 3 months, i m facing always problem of check issue
i m giving check mostla on 31 to 2 date of every month but billing department is not working properly and calling that you have not paid a bill and always my check is clearing on 13 to 15 of the months.
same way last dec end 31 i have paid a cheque no 337716 of 686 Rs but their billing department has not cleared till now and saying that it is not reflecting on there computer, my net is disconnected from last thursday i.e 3rd of feb 2011and the cheque is debited from my account on 15th of january and they are saying that it has not showing till now system
and they need my account status scanned copied to mail why they are not asking to bill department that this issue why should i face.

This months i got a bill of above 1300 when i discuss in tikona care they are not responding my call properly and saying to pay all 1300 Rs of bill amount then only i will get net connected again instead of one month.

I have taken tikona connectionon 26th Jan 2011,- the plan is unlimited called UNLTD649
THE SPEED SHOULD BE 600 KBPS
YOU WILL HAVE TO PAY 1267/- AND TAKE THE CONNECTION
monthly charges are said to be 649/-

from the day one till today the 9th of feb 2011, at least 10 service personal has come and changed every thing but he is to able to show me 600 kbps. He is help less, the call center says they will rectify the problem, they are pushing the time till one month so that they can grab my money.

EVEN AT THE INITAL STAGE THEY ARE NOT ABLE TO PROVIDE WHAT THEY CLAM OR RETURN THE MONEY - THEN THIS COMPANY IS NOT TRUST WORTHY

I REQUEST ANY INDIAN WHO READ THIS NOT TO TAKE A TIKONA CONNECTION
I AM NOT AGAINST TIKONA - BUT I HAVE WASTED MY MONEY AND THE TIME NOT ABLE TO WORK - ITS THE BIGGEST LOSS - THESE M F DO NOT UNDERSTAND THIS.

AND NO ONE TO TALK TO - NO ONE IS THERE TO HELP YOU -

FINALLY LET ME SAY I AM CHEATED- I AM SPENDING MY TIME HERE TO SAY - DONT GET CHEATED......


HERE IS THE RECORD OF SPEED I DID ON TIKONA SPEED TEST

Latency: 21 ms
Thu Feb 03 2011 07:42:33 GMT+0530 (India Standard Time)


Download Speed: 155 kbps (19.4 KB/sec transfer rate)
Upload Speed: 206 kbps (25.8 KB/sec transfer rate)
Latency: 4020 ms
Thu Feb 03 2011 07:51:18 GMT+0530 (India Standard Time)


Download Speed: 254 kbps (31.8 KB/sec transfer rate)
Upload Speed: 211 kbps (26.4 KB/sec transfer rate)
Latency: 7 ms
Thu Feb 03 2011 18:20:20 GMT+0530 (India Standard Time)


Download Speed: 204 kbps (25.5 KB/sec transfer rate)
Upload Speed: 240 kbps (30 KB/sec transfer rate)
Thu Feb 03 2011 19:43:35 GMT+0530 (India Standard Time)

Download Speed: 238 kbps (29.8 KB/sec transfer rate)
Upload Speed: 217 kbps (27.1 KB/sec transfer rate)
Latency: 15 ms
Thu Feb 03 2011 21:06:02 GMT+0530 (India Standard Time)

Download Speed: 345 kbps (43.1 KB/sec transfer rate)
Upload Speed: 158 kbps (19.8 KB/sec transfer rate)
Latency: 297 ms
Fri Feb 04 2011 18:46:54 GMT+0530 (India Standard Time)



Download Speed: 226 kbps (28.3 KB/sec transfer rate)
Upload Speed: 63 kbps (7.9 KB/sec transfer rate)
Latency: 57 ms
Fri Feb 04 2011 20:15:58 GMT+0530 (India Standard Time)

Download Speed: 260 kbps (32.5 KB/sec transfer rate)
Upload Speed: 63 kbps (7.9 KB/sec transfer rate)
Latency: 27 ms
Fri Feb 04 2011 20:23:50 GMT+0530 (India Standard Time)

Download Speed: 200 kbps (25 KB/sec transfer rate)
Upload Speed: 196 kbps (24.5 KB/sec transfer rate)
Latency: 8 ms
Sat Feb 05 2011 07:07:05 GMT+0530 (India Standard Time)

Download Speed: 239 kbps (29.9 KB/sec transfer rate)
Upload Speed: 212 kbps (26.5 KB/sec transfer rate)
Latency: 5 ms
Sat Feb 05 2011 18:00:55 GMT+0530 (India Standard Time)

Download Speed: 142 kbps (17.8 KB/sec transfer rate)
Upload Speed: 89 kbps (11.1 KB/sec transfer rate)
Latency: 6 ms
Sun Feb 06 2011 17:56:41 GMT+0530 (India Standard Time)


Download Speed: 125 kbps (15.6 KB/sec transfer rate)
Upload Speed: 68 kbps (8.5 KB/sec transfer rate)
Latency: 847 ms
Sun Feb 06 2011 19:06:36 GMT+0530 (India Standard Time)


Download Speed: 199 kbps (24.9 KB/sec transfer rate)
Upload Speed: 223 kbps (27.9 KB/sec transfer rate)
Latency: 8 ms
Sun Feb 06 2011 22:04:07 GMT+0530 (India Standard Time)


Download Speed: 176 kbps (22 KB/sec transfer rate)
Upload Speed: 27 kbps (3.4 KB/sec transfer rate)
Latency: 124 ms
Monday, February 07, 2011 8:01:19 AM


Download Speed: 203 kbps (25.4 KB/sec transfer rate)
Upload Speed: 143 kbps (17.9 KB/sec transfer rate)
Latency: 5 ms
Monday, February 07, 2011 8:45:15 AM


Download Speed: 153 kbps (19.1 KB/sec transfer rate)
Upload Speed: 208 kbps (26 KB/sec transfer rate)
Latency: 9 ms
Mon Feb 07 2011 22:19:00 GMT+0530 (India Standard Time)



Last Result:
Download Speed: 195 kbps (24.4 KB/sec transfer rate)
Upload Speed: 238 kbps (29.8 KB/sec transfer rate)
Latency: 11 ms
Wed Feb 09 2011 09:06:49 GMT+0530 (India Standard Time)

Internet connection. My self dhrudip thakkar using Internet connection of Tikona Digital Networks for last four months and submit more than 25 complain within this period without any result. Its fraud company. You never get enough speed. This is new company in India updating process is going on so minimum twice in week u found server is down. after sales service is totally drama. Don’t use it……

Dear Sir,

PART 1
This complaint is regarding Internet services provider Tikona Wi-Bro. My user ID was :- [protected]. I had disconnected the ISP service somewhere in September 2010 clearing all their previous dues by cheque which got cleared as well. I disconnected all their devices and never connected the same back again.

PART 2
After which I had specifically called their helpline no. and escalated the call to their supervisor Mr. Mandar to disconnect the same permanently (service got disconnected within 1 hour). After which I got 2 confirmation calls from TIKONA asking for a feedback and the reason for disconnection of the same.

PART 3
Now they are calling me 7th Feb 2011 stating that I have my previous dues of Rs 7000(obviously false amount) and they would settle the same for Rs 1200. When replied that I have no such dues and have already disconnected the same long back clearing all the dues, they started talking in a very RUDE and ARROGANT manner stating that the charges were RENTAL and it was disconnected temporary and not permanently, also it was my mistake that I did not call them and follow up with the company to confirm that weather my service was disconnected or not. He said it was disconnected temporary and not permanently.
Also he stated that we are very busy doing a lot of work so it was your job to call us back to confirm the disconnection.
NEED HELP!!!!
Kindly help me as I had already raised a request to disconnect the connection which was acknowledged by the company within 1 hour. Why should I pay for the company's mistake and negligence? I also havea part of the RECORDING of our conversation where the company’s representative was talking in a very rude and ill mannered and illogical way trying to force me to pay the BILLS generated after disconnection and threatening me to move to court and then force me to pay the bills.

Also he debating on useless issues like
1) Who was the supervisor you called.
2) What was his no.
3) Why don’t you call him back now etc. etc.

NOTE: - 1) All the devices provided by the company are handed over to them.
2) I did not receive any bill after disconnection of the same.

Regards,
Shoeb Pawaskar,
+91 [protected]
shoeb.[protected]@yahoo.com

I am staying in Marathahalli, Bangalore. I have taken Tikona wibro connection on 3rd Feb 2011 . My user Id is [protected]. I have taken 649 plan for 600 kbps unlimited access. First day the speed was ok but from subsequent days I found it 3 time slow than my actual speed. I called their customer care and they told their engineer will be in touch within 6 hrs. Though the time has been exceeded but no body contacted me till now. I came to know from other Tikona customers that same problem used to happen with them regularly and the Tikona people never care to solve it. I request to the authority to take proper steps to stop this fraud company from looting people.Attaching the speed test snapshot taken from their speed test we site.

This Laxmi Narasimha Rao from A.P,Hyd, I think "Tikona Digital Networks" will never listen my problem. If this continues I had to cancel my internet and this is last i[censored] not correct my internet download speed on the connection day the speed is 297kbps ( transfer rate is 37 KB/sec ) and on friday it is 115kbps ( transfer rate is 14.39 KB/sec ) and today i.e, sunday it is 68kbps ( transfer rate is 8.48 KB/sec )
please correct it please..........

On 26th Jan 2011 I was approached by tikona broadban sales people and had promised me 600 kbps connection for Rs.649/- per month and asked me to pay Rs.1,267/- towards first month instalment and installation. I canceled my earlier connection and took up Tikona.
from the first day till date they are not able to give me 600 kbps - many complaints - and many visit from their technical dept. but not rectified - so I am asking them to pay back the full amount - for which you can understand the call center never responds - here is the details of the speed connection I am having for which I have to pay bill that is for 600 kbps - WHAT DO I DO ? ANY SUGGESTIONS, OTHER THAN QUITING ?

Last Result:
Download Speed: 184 kbps (23 KB/sec transfer rate)
Upload Speed: 54 kbps (6.8 KB/sec transfer rate)
Latency: 13 ms
1/29/2011 5:04:07 PM


Last Result:
Download Speed: 145 kbps (18.1 KB/sec transfer rate)
Upload Speed: 229 kbps (28.6 KB/sec transfer rate)
Latency: 41 ms
1/30/2011 9:57:02 AM

Last Result:
Download Speed: 92 kbps (11.5 KB/sec transfer rate)
Upload Speed: 58 kbps (7.3 KB/sec transfer rate)
Latency: 1808 ms
Sun Jan 30 2011 14:04:30 GMT+0530 (India Standard Time)

Last Result:
Download Speed: 259 kbps (32.4 KB/sec transfer rate)
Upload Speed: 240 kbps (30 KB/sec transfer rate)
Latency: 8 ms
Mon Jan 31 2011 09:24:41 GMT+0530 (India Standard Time)

Download Speed: 116 kbps (14.5 KB/sec transfer rate)
Upload Speed: 195 kbps (24.4 KB/sec transfer rate)
Latency: 1311 ms
Mon Jan 31 2011 21:15:30 GMT+0530 (India Standard Time)

Download Speed: 187 kbps (23.4 KB/sec transfer rate)
Upload Speed: 127 kbps (15.9 KB/sec transfer rate)
Latency: 13 ms
Mon Jan 31 2011 21:31:09 GMT+0530 (India Standard Time)

Download Speed: 159 kbps (19.9 KB/sec transfer rate)
Upload Speed: 221 kbps (27.6 KB/sec transfer rate)
Latency: 11 ms
Tue Feb 01 2011 07:24:25 GMT+0530 (India Standard Time)

Download Speed: 144 kbps (18 KB/sec transfer rate)
Upload Speed: 191 kbps (23.9 KB/sec transfer rate)
Latency: 64 ms
Tue Feb 01 2011 10:12:28 GMT+0530 (India Standard Time)


Download Speed: 107 kbps (13.4 KB/sec transfer rate)
Upload Speed: 58 kbps (7.3 KB/sec transfer rate)
Latency: 13 ms
Tue Feb 01 2011 18:38:20 GMT+0530 (India Standard Time)


after service



Download Speed: 154 kbps (19.3 KB/sec transfer rate)
Upload Speed: 232 kbps (29 KB/sec transfer rate)
Latency: 71 ms
Thu Feb 03 2011 07:13:45 GMT+0530 (India Standard Time)


Download Speed: 160 kbps (20 KB/sec transfer rate)
Upload Speed: 164 kbps (20.5 KB/sec transfer rate)
Latency: 21 ms
Thu Feb 03 2011 07:42:33 GMT+0530 (India Standard Time)


Download Speed: 155 kbps (19.4 KB/sec transfer rate)
Upload Speed: 206 kbps (25.8 KB/sec transfer rate)
Latency: 4020 ms
Thu Feb 03 2011 07:51:18 GMT+0530 (India Standard Time)


Download Speed: 254 kbps (31.8 KB/sec transfer rate)
Upload Speed: 211 kbps (26.4 KB/sec transfer rate)
Latency: 7 ms
Thu Feb 03 2011 18:20:20 GMT+0530 (India Standard Time)


Download Speed: 204 kbps (25.5 KB/sec transfer rate)
Upload Speed: 240 kbps (30 KB/sec transfer rate)
Thu Feb 03 2011 19:43:35 GMT+0530 (India Standard Time)

Download Speed: 238 kbps (29.8 KB/sec transfer rate)
Upload Speed: 217 kbps (27.1 KB/sec transfer rate)
Latency: 15 ms
Thu Feb 03 2011 21:06:02 GMT+0530 (India Standard Time)

Download Speed: 345 kbps (43.1 KB/sec transfer rate)
Upload Speed: 158 kbps (19.8 KB/sec transfer rate)
Latency: 297 ms
Fri Feb 04 2011 18:46:54 GMT+0530 (India Standard Time)



Download Speed: 226 kbps (28.3 KB/sec transfer rate)
Upload Speed: 63 kbps (7.9 KB/sec transfer rate)
Latency: 57 ms
Fri Feb 04 2011 20:15:58 GMT+0530 (India Standard Time)

Download Speed: 260 kbps (32.5 KB/sec transfer rate)
Upload Speed: 63 kbps (7.9 KB/sec transfer rate)
Latency: 27 ms
Fri Feb 04 2011 20:23:50 GMT+0530 (India Standard Time)

Download Speed: 200 kbps (25 KB/sec transfer rate)
Upload Speed: 196 kbps (24.5 KB/sec transfer rate)
Latency: 8 ms
Sat Feb 05 2011 07:07:05 GMT+0530 (India Standard Time)

Download Speed: 239 kbps (29.9 KB/sec transfer rate)
Upload Speed: 212 kbps (26.5 KB/sec transfer rate)
Latency: 5 ms
Sat Feb 05 2011 18:00:55 GMT+0530 (India Standard Time)

Dear Sir

Even after complaining against inaction of Tikona Digital Network on my service requests in this forum, they have not cared to respond to my requests. I am astonished to see the impunity with which they are acting upon. They do not seem to be concerned on the matter. Kindly suggest if I need to file a law suit against this fraud company. Thanks.

Regards

Bidyot Bikash Borah
Tikona Customer ID [protected]
C-125, Dwivedi, Third Floor,
Near Hari Telecom, Pandav Nagar,
New Delhi - 110092

Iam Balu from Chennai Mogappair , I was a one of the customer of tikona still september 2010. Due to its poor service and responsibility, i was disconnected. but still iam receiving the bills for the payment. I paid an initial Advance for CB299 Plan charges which is refundable, but still they are not planed to return it. And they also cheating in the bills for charging late payment charges even though we paid before due dates. If we raised a complaint, they simply said they forward the complaint to the concern department they will call us ( iam eargly waiting for the past 5 months for the call).

HI,

I had paid money for getting Internet from Tikona Broadband. Tikona executives have come to my house and checked the signals and ask me to pay the money, so i have given the cheque and other required documents and photographs too. They took nearly 1 week to come back to setup the device and finally they arranged the device and they are unable to connect the Internet connection and finally came up with that there are no Tikona signals so they said that they gonna refund my money back within 7 to 15 days. But i haven't recieved none till date. I was keep calling Tikona Customer Services, there is no proper response and are saying you will get the cheque within a week, they havent paid till now. 5 months have been passed but no response.

WHY SHOULD I PAY MONEY FOR CHECKING THEIR(TIKONA BROADBAND) SIGNALS IN MY RESIDENTIAL AREA ? PLEASE ADVICE ME FOR FURTHER STEPS.

I am currently having two tikona installations. One at my home (User Id : 110XXX6140) & one at my office (User Id : 110XXX8553) . My service activation date is 19/12/10 and 15/12/10(I don't remember it accurately). I got the office installation first & then at my home followed by one of my flatmate. We took the other 2 connections thinking that Tikona will serve us good as promised by the sales executive( who himself claimed to the Engineer). But we only felt cheated. My Home plan is the 2Mbps one & I don't remember getting that much of speed ever.Even in the office we hardly see the 1Mbps mark. And even if the speedtest shows some speed pages are not opening as fast. You can only imagine the amount of irritation it causes us . . . . The obvious way any common man will go from here is to the Customer Care using the Toll Free No. So did I . . . . & here started a completely out of the world experience . .

My Home :

1. My first complaint is lodged on 20/12/10 (next day of the installation)
2. Then on 1/1/11 which only closed on 4/1/11 (Ticket Id - 1-[protected]) downtime 3 days
3. Then on 14/1/11 which only closed on 19/11/11 (Ticket Id - 1-[protected]) downtime 5 days
4. Then again on 27/1/11 I lodged a ticket (Id - 1-[protected]) Which automatically got closed on 28/1/11 with no engineer visit nothing at all
5. Frustrated & depressed I lodged a ticket again on 29/1/11 (Id - 1-[protected]) Which, too is marked as closed (dated - 31/01/11) downtime 2 days.

now . . .& I never got even a sms about anything forget about service, engineer visit or resolution.

I was going to do the same today . . .but couldn't see any sense in doing it that's why I am writing this post.

My Office :

1. We have some back up data cards Reliance & BSNL 3g so, the office is taken care by that.
2. We were promised a static IP with our corporate plan & this was supposed to be assigned in 7 days. So we lodge a request on 17/12/10 (id - 1-[protected]) then strangely this ticket got automatically closed on 28/12/10 without any intimation to me at all. This is what was shocking to me . . .nowhere in the world tickets are closed like this
3. Then on 12/1/11 (id - 1-[protected]) & this, too was automatically closed without assigning the static ip on 25/01/11, as always a formal courtesy to intimate us was too much to be asked for.
4. 1-[protected] ticket lodged on 12/1/11 for network problem . . .got automatically closed on 16/1/11 downtime 4 days.
5. 1-[protected] ticket lodged on 14/1/11 for network problem . . .got automatically closed on 17/1/11 downtime 3 days.



While choosing Tikona I checked the reviews & found that tikona is not very popular amongst its customers . . .Now I see a reason to it . . .

DEAR SIR

I am an unfortunate customer of a wretched and pathetic internet service provide of our country. The company is known as Tikona in the market. My customer id of Tikona is [protected]. I took the troublesome connection when I was in Arjun Nagar in the vicinity of Green Park Extension. My address there was House No.3, Gali No.3, First Floor, Arjun Nagar, Safdarjung Enclave. On October 31, 2010, I shifted from that location to Pandav Nagar in East Delhi. When I called up the Tikona engineer of Arjun Nagar area to transfer the service to Pandav Nagar, he told me that their network was not available in Pandav Nagar. He also asked me to disconnect the service. Next, I called up the customer care executive for disconnection but they insisted me not to disconnect the service as they were going to roll out their network in Pandav Nagar. I made several attempts to disconnect my service but they never took any action on my requests. I am attaching some of mails that I sent to them for my request. But, it was disheartening to see that the deaf and dumb Tikona customer care service never replied me back. Later when I came to know that Tikona's network was rolled out in Pandav Nagar, I again tried to reinstall my connection. As, all those months I was paying their bills without their service. But still after making so many calls and sending so many mails to them, they seem determined to be not moved on the issue. Moreover, I kept my connection on hold in December but they have again generated the full bill for period December to January. I am embarrassed, angry and become hopeless on the problem. It has become a headache for me to get rid of their net. Please take action on the issue as I am writing this to you thinking you as the last resort.

Please see the following mails that I sent to them:


from bidyot borah <[protected]@gmail.com>

to [protected]@tikona.in

date Tue, Feb 1, 2011 at 1:39 PM

subject Re: Reinstallation request for Tikona digital service at Pandav Nagar, Delhi
mailed-by gmail.com


hide details 1:39 PM (7 hours ago)
Hi there

Please send your engineers to reinstall of my tikona digital broadband service at C-125, Dwivedi, Third Floor, Near Hari Telecom, Pandav Nagar, New Delhi - 110092. My previous address was Gali No. 3, House No.3, First Floor, Arjun Nagar, Safdarjung Enclave, New Delhi - 110029. Please refer to my requests numbering 1-[protected] and 1-[protected] for more details. Thanks.

Regards

Bidyot Bikash Borah
Customer id: [protected]
New Delhi
Mobile No. [protected]


from bidyot borah <[protected]@gmail.com>
to [protected]@tikona.in

date Mon, Jan 31, 2011 at 1:04 PM

subject Re: Shifting of Network Installation
mailed-by gmail.com


hide details Jan 31 (1 day ago)
Dear Sir/Madam

My Tikona customer id is [protected]. As I have shifted to a new place I would request you kindly to send your engineers to my new address for re-installation of Tikona wireless broadband service. I have already placed a request for the same and my request id is 1-[protected]. Kindly send your engineers to my below mentioned address for the installation ASAP. Thanks. My new address is -

C-125, DWIVEDI, Third Floor, Near Hari Telecom,
Pandav Nagar, New Delhi - 110092.


Regards

Bidyot Bikash Borah
Tikona customer ID- [protected]
Mobile No. [protected]


from bidyot borah <[protected]@gmail.com>
to [protected]@tikona.in

date Sat, Dec 18, 2010 at 1:28 PM

subject Re: Disconnection request

mailed-by gmail.com


hide details 12/18/10
Dear Sir/Madam

My customer ID is [protected]. As I have shifted to Pandav Nagar, New Delhi 110092 and as you do not have your coverage in this area, I cordially request you to disconnect my service with immediate effect. Kindly send your executives to collect your assets to the below mentioned address

DWIVEDI
C-125, Third Floor,
Pandav Nagar, Near Mother Dairy
New Delhi - 110092

Thanks and regards

Bidyot Bikash Borah
Mobile No. [protected]