Tikona Digital Networks Complaints & Reviews

Thanks bro. You saved me from falling into the trap of Tikona wi-bro whom I was planning to contact for the wifi connection at my home. After reading your story, I will never contact them.

SANKET B. KADAM


----- Forwarded Message ----
From: sanket kadam <[protected]@yahoo.com>
To: [protected]@tikona.in
Cc: nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in; [protected]@tri.gov.in; [protected]@tcil-india.com; d.[protected]@nic.in
Sent: Thu, 3 March, 2011 8:51:46 PM
Subject: NSATISFACTORY SERVICE AND FALSE COMMITMENT

TO

CUSTOMER CARE TIKONA

CC TO
MR VIKAS BHOSLE, TIKONA CARE
MR NAGESH PRASAD, APPELLATE AUTHORITY TIKONA
THE TELECOM REGULATORY AUTHORITY OF INDIA
The Hon’ble Authority. Telecommunications Consultants India Limited
Mr. D.Madan Deputy Secretary Department of Telecom (incl. BSNL & MTNL)



i am your wifi bro user with plan hunltd 3899. i am staying below address and on my building only your tower is installed. when i came to know that tikona is avilable in my area i called for demo . after doing so i got approximate 10 calls from different agent. after that your 1 agent name PRAMOD came to my home and showed me a demo which was showing healthy speed.
he didnt provided me any broacher but suggested me hunltd 3899 plan and committed that you will get consistent speed of 600 kbps. which sound convincing to me so then and there i gave him cheq for payment of 6 month. on 1st of Feb i started using tikona with user id [protected]. till first 10 - 15 days the speed was consistent i.e around 550kbps to 600 kbps. but after that it went down to 150 kbps to 250 kbps. so i called pramod for same he told me that there must be some problem so he asked me to call his senior MR VAIBHAV who works as customer service assurance executive. when i called him he sent 2 engineers to solve my problem also he personally came down to my home to check. even after that the problem was not solved on head of that vaibhav told me that i got some serious problem with my laptop only. also he told me that there must be problem in using wifi so he offered me to provide connection through swith which was installed on my building and he assured that this will solve my problem and i will get consistent speed. beliving him i agreed for that when i got connection from direct swith just for 1 day i got satisfactory speed and from the next day onward i was not able to get connected so i again called vaibhav so he said he is sending MR ANIL. who is engineer to my place.
when anil saw my plan and all details he told me that my plan provides 600kbps speed n after that it reduces... it was too much shocking to me cause it was clearly told by pramod that this plans provide consistent speed. when i told anil that this was told to me he said that this sale people do not have that much knowledge. suprisingly i called back vaibhav, because he too was working on my problem from 2 weeks but he never told me that ma plan is not consistent speed. when i told vaibhav he too was suprised so i called pramod, he said to me that in your plan you get consistent speed and that technical persons dont have any knowledge.he also added that he his working from last one year and he have better knowledge than anil it was too irritating for me. anil pramod and vaibhav had a conference call on which they discoverd that my plan really do not provide consistent speed.
i was told by vaibhav that pramod have commited wrongely so he will solve my problem. when i called pramod he said its his mistake that he commited wrongly that i will get consitent speed he also agreed to come down to my place and resolve the problem.
from that day to till date pramod is not picking up the call and when i am calling vaibhav he is saying what speed i am getting is according to my plan and he cant do anything as the false commitment was given by pramod. also he suggested me to change my plan

what i want to convey is changing the plan is not the resolution. after all what i have faced is false commitment and poor customer service respons. which is not at all according to tikona image. i find mr vaibhav least intrested in solving my problem and more intrested in blaming pramod which is not at all suitable for customer service assurance exe. its more than 15 days now and i am still getting speed of 150 kbps to 250 kbps... is this what i should expect from tikona...if i would have told clearly about plan before only i would have chosen different plan...so why was the false commitment given...and now is that my fault that my plan dosent provide me consistent speed even after i was told so...or it was my mistake to pay in advance for six months by trusting on tikona image...i sincerely look forward for positive and quick action from you as it is really disappointing being a tikona user.

SANKET B. KADAM
[protected]
3/b 505 narendra complex vaishali nagar
dahisar east mumbai 400068

Dear Customer,

We regret the inconvenience caused to you. Request you to share either your Username/Service ID/ Billing Account Number, for us to assess the problem and revert to you at the earliest.

Regards
Tikona Digital Networks

Tikona Digital Networks — money not refunded

i have booked broadband internet in TIKONA digital networks at[protected]. Due to non availability of signal they did not give the connection. i paid Rs.1650 through CHECK (no:-88351 Axis bank)

Application No: [protected].

they didn't refund the money. i call them more than 20 times, they are not responding.

Complaint No:[protected]

ohhh

this is the worst service.

tikona digital network team - such a bad working buffalo lazy people

Dear Sir,
I Huseini Bhavnagarwala residing at South Mumbai 400008.

I have been using the Tikona WI- BRO internet connection from last three months provided by Tikona Digital Network.

There was bill amount of 930 Rs due for the month of March and the due date was 12th April'10 but due to some of my personal reason i couldn't pay the bill on time but after that i have paid the bill by Net banking of ICICI Bank (Transaction ID [protected]).

For which Tikona had disconnect my internet service. After the payment done from my end still there no activation from Tikona to start my internet connection

I have been constantly calling the tikona customercare to tell them to start the internet service but there is no single response or feedback aftre shouting and yelling on them they have provided me the complaint no.[protected].

Till now there is no response or action from Tikona Digital Network.

I am feedup of calling an shouting on them.

I would request the Consumer Forum to please take strict action on them.

Thanks & Regards,
Huseini Bhavnagarwala

Address:
13/15, KSA Regency 3rd floor, Flat no. 301, Maulana Azad Road,
Madanpura Mumbai 400008

Tel no: [protected]

m not just one so many people here...gr8

I have subscribed for Internet connection from Tikona in April 2012. Its a 3 year plan. Now every now and then their Internet connection is down. They have a very good provision for registering a complaint by providing a Toll free number but only for taking complaints and NOT for SOLVING IT. Everytime you launch a complaint they will assure you that within 24 hrs or 48 hrs your problem will be resolved. But no guarantee that anyone will turn upto you in 3-4 days. In last 7-8 months of my tenure with Tikona I have launched 12 complaints and everytime it takes 3-4 days to resolve it. They accept that problem is from their end but never replace that device. Everytime I go to work on Internet, I pray that my connection is in place. In most urgent situations it will never help.

I want my money back and want to switch over to a different provider. Also would like to file a official complaint in Consumer Court. If some knows how please help me.

NEVER EVER GO FOR TIKONA. They will just fool you by offering long term plan of 3 years and will take money in advance.

Vijay Ukani

They are providing such a worst service.
My internet connection is not working since a month and i have submitted complaints consecutively a lot of time but no one is responding.
the customer care department keep saying me to wait for a day each time i call them and tikona enginee। (who need to visit my home) never pick up there phone. Even their team leader is not picking up my call.

They are providing such a worst service.
My internet connection is not working since a month and i have submitted complaints consecutively a lot of time but no one is responding.
the customer care department keep saying me to wait for a day each time i call them and tikona engineer (who need to visit my home) never pick up there phone. Even their team leader is not picking up my call.
Tikona Id-[protected]

See the below conversation! and still i am facing same problem. fake bills, SMS and unwanted calls means TIKONA!!

Hi!
i have already disconnected broadband connection on 8th of June also handed over the modem and cleared my last month bill. I am not using the service from 8 th June as customer care people advised me to not to use the service from 8th of June to avoid bill. please explain me why i got this bill again and again???

Thanks
Niladri

Dear Mr. Dasmahapatra,

We regret the inconvenience caused.
We have assigned your case to our Service Team. They shall be contacting you at the earliest.
Please note your Nodal Officer Escalation Docket Number[protected].

Please quote this number in case you wish to provide us additional feedback regarding your service issue.

Request your co-operation and support.
Regards,
Vikram Kathavate
Nodal Officer - Bangalore

Dear Sir
please let me know how many days your Service Team will take to resolve this small problem..i am very much irreteted as i am continuing receving SMS in my mobile and mails from tikona for bill payment...
below is the detail of your employee to whome i handed over the modem
Raghabendra
empno: [protected]
mobile no: [protected]

thanks
Niladri

Dear Mr. Mahapatra,

We regret the inconvenience caused.
We have assigned your case to our Service Team. They shall be contacting you at the earliest.
Please note your Nodal Officer Escalation Docket Number[protected].
Please quote this number in case you wish to provide us additional feedback regarding your service issue.
Request your co-operation and support.
Regards,

Vikram Kathavate
Nodal Officer - Bangalore

Hi!

I had done a big mistake to take tikona broadband connection. After requesting for disconnection on 8th June still now I am getting bill….

Not only one time I have placed my request to customer care several time without any result… I got a call from technical people for collecting the router but nobody came. My userid [protected] . I am requesting you to kindly help me out from this situation. I ll not pay any single money from 8th June onwards.

Bangalore

Thanks
Niladri

Try posting your complaint on http://www.postacomplaint.com. They have a free legal advise panel too.

Try posting your complaint on www.postacomplaint.com. They have a free legal advise panel too.

Hi I want to use Tikona service in Pandav nagar, So its a right choice or i need to move some other network...Please suggest me.