Tikona Digital Networks Complaints & Reviews

Sir/Madam,

I have not received any response from TIKONA... not that i am anymore surprised, but the reason i am writing is that i am repeatedly being called reminding me for my outstanding dues and your collection officers are speaking in a very threatening tone with the intention to harass. Further i am also receiving SMS reminders for payments and bills are being still generated though my internet connection has been cancelled/disconnected. I am not using and do not wish to use TIKONA's services at all. I have no qualms about making this news public, if need be. TIKONA does not engage in fair-play. I am repeating for the last time, that if this does not stop i will file a suit against TIKONA for unlawful use of customer's money and not refunding the amount with damages, and more-so, for harassment.

I have no intention to hold back TIKONA's dues. But i will pay the dues i owe only once i receive the share TIKONA needs to refund to me first (this refund is for double cheques collected from me by TIKONA in the month of March 2010).

Please treat this matter seriously.... and provide clear instructions to your staff not to contact me for payment till my dues are first cleared

Sincerely,
Fahad Hakim



Begin forwarded message:

From: Shafa Tools <[protected]@shafatools.com>
Date: 30 July 2010 3:02:52 PM GMT+05:30
To: Customercare <[protected]@tikona.in>, [protected]@tikona.in
Subject: Re: Refund still due to me for double payments

Dear Ms. Priyanka,

Till date no concrete steps have been taken to resolve this issue. Every single day i am getting reminder calls for the payment due to Tikona by me, which is over a month old... but my cheque issued in March has still not been refunded. This is Tikona service -- LOUSY! And to top it all your collection personnel speak in a very threatening tone. Mr. Rehan Sheikh called me around 2.50pm this afternoon and spoke in a similar manner. Even worse off are your female employees who use the foulest of language without at times, thereby adding to our frustration and dissatisfaction of ever having opted for Tikona's services. They are causing me much mental harassment and anguish.

I am reiterating that please refund me my cheque amount paid in March as well as they refundable deposit, and i will be glad to settle your dues immediately. I am forwarding a copy of this letter to he Consumer Guidance Society of India, of which i am a member. Also, i will not fail to launch an FIR with the police and initiate legal action too if i am continued to be harassed in this manner when it is actually Tikona who needs to settle our dues first. Please do not take this lightly.

Best regards,
Fahad Hakim



On 17-Jul-2010, at 4:47 PM, Customercare wrote:

Dear Mr. Hakim,
Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the Billing complaint has been forwarded to the concerned department for necessary action
and the resolution is in under progess.

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in

Thanking you and assuring you of our best services,
Priyanka Sonawane
TikonaCARE

From: Shafa Tools [mailto:[protected]@shafatools.com]
Sent: Saturday, July 17, 2010 4:33 PM
To: Customercare; [protected]@veenus.co.in
Subject: Re: Refund still due to me for double payments


On 11-Jul-2010, at 7:17 PM, Customercare wrote:

Dear Sir,
Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the Billing complaint (regarding double payment of installation charges) has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in
Thanking you and assuring you of our best services,

Jaydeep Bagul
TikonaCARE

From: Shafa Tools [mailto:[protected]@shafatools.com]
Sent: Thursday, July 08, 2010 12:10 PM
To: Customercare; customer.[protected]@tikona.in
Subject: Refund still due to me for double payments

Sir/Madam,

I am feeling most cheated having opted for Tikona's services. I also have Reliance and MTNL connections and am happy to say that am very pleased with their services.

I had issued a cheque on Union Bank of India (#003349; dated 11th march 2010) this cheque was cleared on 25th March 2010. The connection was never activated despite false promises about the Wi-Fi facility.

Then in May, Mr. Kalim Quereshi from Tikona visited us again promising us an immediate connection on further payment of Rs.500/- for activation, and assured me that he will personally look into the matter to ensure a speedy refund of my dues (within a week!). Very gullibly, we believed in him and issued the cheque. Though the line was activated, the connection speed is below par than what i have opted for. Further, it was quite a task to get the connection done in the first place due to a lot of teething problems which your technical persons shall be able to shed light on in a better way. Further, one Mr. Suhail (cell #[protected]) who heads the (Agripada) branch, has behaved in the most irresponsible, uncaring and rude manner with us. He believes the customer will gravel at his feet for a connection and it is to his whims and fancies to decide when and how to allot and engineer for the job. I am DISGUSTED with his attitude. Seeing his attitude i wonder if he would even be capable of deploying the duties of a office-boy/peon without throwing unwarranted attitude. Frankly his juniors were more supportive and understanding of our concerns.

Now the second cheque (drawn on UBI a/c#[protected]) has been cleared on the the 14th of May 2010. So, i have actually made payments twice for the single activation process, but till date i have not received a refund on my earlier cheque. Surprisingly, if the customer delays payment by a single day we are charged a late fee, but would it be very fair to charge Tikona a late 'refund' fee for this amount to recover it with interest.

Without any prejudice against Mr. Suhail, in the best interest of teh company, i would like to add that it is better that people like him are not given such pivotal responsibilities. I am sure Tikona would not like to taint their image because of the insouciant attitude of such employees.

I would like to end with a request to kindly refund my cheque amount of Rs.500/- immediately. Also, please reverse any late payment fees charged to me as i was hoping that the bill amount would be offset against this excess payment made (though sadly it wasnt the case). Once i receive the necessary credits i will be most glad to pay your dues in full, minus the late payment fees.

Sincerely,
Fahad Hakim
[protected]
Subscriber ID: [protected]

Hi,

This is to inform you that i have registered a complaint regarding my User Name and Passoword at Tikona CC...

Please look into this concern and do the needful...


Hi,

I think you people are not taken my concern seriously.

Thanks & Regards,

Satish S

J A M A I C A N

Contact number - [protected]
Email id - [protected]@yahoo.co.in


--- On Mon, 25/10/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT (Rem-3) No response from past 9months
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>, nagesh.[protected]@tikona.in, mustaq.[protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in
Date: Monday, 25 October, 2010, 12:05 AM

Hi,

Yet to hear from you...

Thanks & Regards,

Satish S

J A M A I C A N

Contact number - [protected]
Email id - [protected]@yahoo.co.in


--- On Tue, 19/10/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT (Rem-2) No response from past 9months
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>, nagesh.[protected]@tikona.in, mustaq.[protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in
Date: Tuesday, 19 October, 2010, 12:49 PM

Hi Vikram,

As discussed on 13th Oct 10 you was suppose to send me an e-mail regarding the cheque which your backend team misplaced, but still i havn't hear anything from you.

Thanks & Regards,

Satish S

J A M A I C A N

Contact number - [protected]
Email id - [protected]@yahoo.co.in


--- On Wed, 13/10/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT (Rem-2) No response from past 9months
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>, nagesh.[protected]@tikona.in, mustaq.[protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in
Date: Wednesday, 13 October, 2010, 2:33 PM

Hi Vikram,

I was suppose to receive call from you today at 10am as promised by Mr Anand (CC Floor In charge), However thanks for your acknowledgment via e-mail.

Tel me one think until you people resolve my case, i cannot use the connection ahhhhh...?

If Yes! What about my business loss from past 4days because of you guys, I should reply to my client e-mails and the same should be in given TAT, so do you people think that I can do this without internet connection. Moreover you guys have provided me with Dummy User ID and Password, but to my surprise even this is not working, as the user has changed his password.

Now tel me what should i do, i have given lots of time to you guys, but still the case is in same mode. Do you people compensate for my business disables? Really sad guys, you should not treat your customer like this.
Thanks & Regards,

Satish S

J A M A I C A N

Contact number - [protected]
Email id - [protected]@yahoo.co.in


--- On Tue, 12/10/10, Nodal Karnataka <nodal.[protected]@tikona.in> wrote:


From: Nodal Karnataka <nodal.[protected]@tikona.in>
Subject: RE: Complaint: URGENT (Rem-1) No response from past 9months
To: "satish s" <[protected]@yahoo.co.in>
Date: Tuesday, 12 October, 2010, 1:53 PM

Dear Mr. Satish s,



We regret the inconvenience caused.



We have assigned your case to our Service Team. They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number : 1-[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Vikram Kathavate

Nodal Officer - Bangalore



From: satish s [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, October 12, 2010 11:57 AM
To: Nagesh Prasad; Mustaq Ahmed; legal.[protected]@tikona.in
Cc: Customercare; Sales; Nodal Karnataka
Subject: RE: Complaint: URGENT (Rem-1) No response from past 9months



To,

The

Registered Office:
'Corpora', Office 3A,
3rd Floor, LBS Marg,
Bhandup (West), Mumbai - 400078.

PFA the scan copies of Application Form and Cheque which was filled and signed at the time of taking connection.

Kindly go through the below e-mail escalated to concern department long back, however there is no proper response from your team yet.

Morever i was following up with our customer care executives Mr Anand and Ms Kavitha regarding this, but there is of no use. Apart from these issue, you people have provided me with the dummy User ID ([protected]) and Password to use, now even this is not working .
I want you people to rectify my issue ASAP and provide me the Original User ID and Password accordingly and i would like to have the reply on this concern right now.

Latest complaint No: 1-[protected] and 53 taken by Ms Uma Devi.

Dont't force me to escalate this issue to Consumer complaints and Media
Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Fri, 16/4/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT
To: nodal.[protected]@tikona.in, mustaq.[protected]@tikona.in
Cc: [protected]@tikona.in, [protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Friday, 16 April, 2010, 7:16 PM

Hi,

Yet to hear from you....
Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Wed, 14/4/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT
To: mustaq.[protected]@tikona.in, nodal.[protected]@tikona.in
Cc: [protected]@tikona.in, [protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Wednesday, 14 April, 2010, 11:20 PM

Hi Mustaq,

Thanks a lot, i have received the connection today at 12:30pm, however i'm yet to receive my User Name and Password. Hence i would request you to please look into this and provide me the same ASAP...


Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Wed, 7/4/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>
Cc: mustaq.[protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Wednesday, 7 April, 2010, 1:16 PM

Hi Vikram,



Your executives Mr. Nikhil - [protected] and Taranath - [protected] has visited my place on 4th April 2010 to check the network viability in my area, after checking the same Manually with Nano dish they found there is no signals of your service in my building.



Moreover; there was a tower installed in the opposite building which is of no use, as per the service guys your backend team needs to give access to the APN, then the things can be rectified, hence he ask me to wait for another 3 to 5days and also the same communicated to Mr. Mustaq - [protected]. So that they can speak to concern department and do the needful.



I'm ready to wait till this weekend, please make sure that atleast this time you people will do the needful for me.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Tue, 30/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: RE: Complaint: URGENT
To: "Nodal Karnataka" <nodal.[protected]@tikona.in>
Cc: "Mustaq Ahmed" <mustaq.[protected]@tikona.in>
Date: Tuesday, 30 March, 2010, 1:25 PM

Hi Vikam,



Thanks for the reply...

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Mon, 29/3/10, Nodal Karnataka <nodal.[protected]@tikona.in> wrote:


From: Nodal Karnataka <nodal.[protected]@tikona.in>
Subject: RE: Complaint: URGENT
To: "satish s" <[protected]@yahoo.co.in>
Cc: "Mustaq Ahmed" <mustaq.[protected]@tikona.in>
Date: Monday, 29 March, 2010, 1:30 PM

Dear Mr. Satish,



Greetings from Tikona,



We regret for delay in communication, we wish you inform you that we will be present in your locality latest by 1st Week of April 2010.



Same has also been informed to Mr. Mustaq & he will personally give you a call & take an appointment for the feasibility check after 2nd of April 2010.



Best Regards



Vikram V. Kathavate

Nodal Karnataka



From: satish s [mailto:[protected]@yahoo.co.in]
Sent: Monday, March 29, 2010 1:10 PM
To: Nagesh Prasad
Cc: Customercare; Sales; Nodal Karnataka
Subject: RE: Complaint: URGENT



Hi Nagesh,



I think you haven't read my e-mail properly, I'm waiting for my connection from past 1.5mnths.



Is this the service you offered to your customers, i want the connection to be intalled ASAP...



FYI: Two days back i have spoken to your executive Mr. Musthaq from Bangalore regarding this issue and he was informed that i will be getting the connection within 2nd April 2010 and he assured me that he him self will call me before intalling the connection.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Sat, 27/3/10, Nagesh Prasad <nagesh.[protected]@tikona.in> wrote:


From: Nagesh Prasad <nagesh.[protected]@tikona.in>
Subject: RE: Complaint: URGENT
To: "satish s" <[protected]@yahoo.co.in>
Date: Saturday, 27 March, 2010, 4:22 PM

Dear Mr. Satish,



We acknowledge your mail and regret the inconvenience.



Our service team in Bangalore will revert to your mail with updates on your case.



Requesting your cooperation and support.



For further assistance you can mail us at nodal.[protected]@tikona.in



Regards,



Nagesh Prasad

Nodal Officer



logo







From: satish s [mailto:[protected]@yahoo.co.in]
Sent: Saturday, March 27, 2010 6:10 PM
To: Nagesh Prasad; Customercare; Sales
Cc: Nodal Karnataka
Subject: Re: Complaint: URGENT



Hi Nagesh,



I haven't received the reply which is asked in the below e-mail.



Please respond to me ASAP...

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Fri, 26/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Re: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Friday, 26 March, 2010, 5:18 PM

Dear Vikram,



As discussed yesterday, I was suppose to receive update on the below e-mails. but seems no body is interested to acknowledge customer concern.

I want the reply or information which you people are providing to me only via e-mail.



Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Sun, 21/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Re: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Sunday, 21 March, 2010, 11:15 AM

Hi Tikona,



I would request you to please provide me the info via e-mail, so that i can document everything...



This is the 3rd e-mail which I'm sending to you people.



Kindly acknowledge the same on priority.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Sat, 20/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Re: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Saturday, 20 March, 2010, 1:00 PM

Hi,

I want you people to send me the feedback or reply via e-mail...

Today i spoke to Mr. Musthaq - [protected] regarding the issue and he was informed that there is some network issue in my area and he requested me to wait for another week. So i want this information to be send via e-mail.

Please do the needful at the earliest.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Fri, 19/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Re: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Friday, 19 March, 2010, 4:02 PM

Rem: 1



Hi Tikona,



Yet to hear from you...



I'm not going to wait any more, i want you people to cancel my application and refund the entire amount ASAP, don't force me to take this compliant to consumer forum.



Request you to refund the same within 48hrs...

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in



--- On Tue, 16/3/10, satish s <[protected]@yahoo.co.in> wrote:


From: satish s <[protected]@yahoo.co.in>
Subject: Complaint: URGENT
To: [protected]@tikona.in, [protected]@tikona.in
Cc: nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
Date: Tuesday, 16 March, 2010, 9:15 PM

Hi Tikona,



Extremely Critical

This is to inform you that i have applied for the connection on 28th Feb 2010 details are below:

Tikona Connection

Applied Dated : 28th Feb 2010
Payment Mode : Cheque
Amount Paid : Rs. 500/-
Cheque belongs to : South Indian Bank
Application Number : [protected]
Cheque Number : 406329
Executive Name : Jeevan - [protected]

The concern is that I haven't received the connection yet and I'm regularly following it up with customer.



On 10th Mar 10 Spoken to call center executive Mr. Suresh regarding this issue and he informed that the system is currently down and he took all my details in a sheet of paper and informed me that the same has been escalated to his boss and I will get a call regarding ASAP, however I haven't received any call from his side.



Later I spoke to Mr. Abdul Rahim on 11th Mar 10 at 9:46am regarding the issue and again I explained the complete story, however to my surprise again the system was down and he took all my details in note pad and assured me that he will arrange a callback on priority basis, I have waited for the same, but no response again.



This is the way you treat your customers, however as I haven’t received call from your back end, myself again called up to your customer care this time the call routed to Mr. Praveen and he transferred the call to Mr. Anand (Floor supervisor) to my surprise again I explained the whole story and he apologized for the same and requested me to wait for 15mins, so that he can check and let me know the status, as per him I agreed and waited for 15mins. He turned up to me as per the time line I was so happy at least one person took initiative on my complaint, but to my surprise the response was same thing “ Forwarded my concern to HO and the same will be rectified ASAP, but no time line provided to me.



In this scenario I spoke to Mr. Jeevan the executive who received the Cheque initially and I informed the concern, however he told me to wait for another 3days, but I was no ready for the same and I ask him to provide the contact number of AOM, he had provided me the number of Mr. Alfonse – [protected].



Spoke to Mr. Alfonse on 12th Mar 10 on the above said number and he was informed that there is some technical issue in my area and they are working on this case the same will be rectify within 3days. I agreed and requested him to do the need within 15th Mar 10, he agreed and assured me that the same will be installed within 15th Mar evening, but to my utter surprise nobody turned at least your doesn’t have a courtesy to call and inform the status or see my complaint. Myself called up to customer care on 15th Mar 10 at 9:40am and spoke to Ms. Renjini and registered a complaint with the reference number:[protected] and as usual she assured me that I will get callback within 15mins, again nobody turned up and again I called up to customer care regarding this and the call has been routed to same executive Ms. Renjini and I asked her to transfer the call to Mr. Anand, were her told me that there is some network issue in my area, hence they are going to install pull Nano cable from Marathahalli to Munnekolalu and ask me to wait till tomorrow, when I asked the reason he was informed that they are running short of Nano cable and the same is arranging from other place and requested me to wait for another.



I really fed up with your service, but what to do I agreed and waited till today afternoon, but there is of no use, nobody turned.



Today’s scenario



Today I spoke to Ms. Suganthi and Gopal from the call center with the reference number, but the response from them was same as before. Moreover they were not aware of my case and asking me to explain the story once again, however Mr. Anand was busy with other customer, hence they arranged a callback for me.



Call received from Mr. Anand informing that this has already been escalated to higher officials as well as to central head to do the needful and informed that I’ll get a call within 10mins with the resolution.



You people are just giving commitments to the customers, but not fulfilling that, I’m really not happy with your service. Paid for the connection and today is the 17th day, but no proper response from your team, is this the way you treat the customer. I want my connection within tommorrow 1pm, if not I will escalate this issue to CONSUMER FORUM and ask for the reimbursement.



Please look into this case and do the needful on urgent basis.

Thanks & Regards,


Satish S


J A M A I C A N



Contact number - [protected]

Email id - [protected]@yahoo.co.in

I have been made to pay Rs.500 towards broadband charges, this was about 2-3 months back. The technical guy came and reported bad reception. Since then there has been no call for refund or internet connection.. The Tikona Sales guy - Kunal - [protected], the technical guy - Vinod - [protected]

Hi,

I have taken a connection on 14 Oct, 2010, and i have choosen a plan (AOL 5000) speed 256 kbps with unlimited download. But i am getting only 132 bytes/ sec spped. most of times it is displaying "Limited and no Connectivity". i had called in customer care 250 times in only 14 days. but no one listen my problem. they have only one answer " Sir i have taken your companint and the concerned department will solve your problem." but till yet no one had been visited my home. the problem is still as is it.
I already request to disconnect my connection due to bad services and return my money,
but no one is listining.

i had deposited the 5515 Rs for this connection for the whole one year. in this plan if you pay for 10 month you will get the internet for 12 months.

but as per the bill i am only eligible for 11 month of the internet.

they are not returning my money.

Tikona is a very fraud company.

tikona services is very bad.


i have given a lot of complaint but they have resloved it by their own.

1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]

My user id is "[protected]".

Please let me know, what should i do?

My Service ID is [protected] & Custmer A/c No[protected]

I gsve a cheque on Dt.06/05/2010 of Rs 800/- for Instalment Charges to provide WI-Bro service at my Recedince place Andheri (west).

But Company not provide me service because there is no Internet signal receve at my place Andheri so the company Engineer return back without install any modem to provide service

so on Dt.12/06/2010, I reminde to give me refund for My Instalment charges of Rs.800/- & for that they Give me Complain no[protected]

2nd Remind on Dt.21/06/2010 by E-mail

3rd complain on Dt.24/06/2010 and again give the new complain no[protected]

4th complain on Dt.01/07/2010 talk with Puja Bhatte

5th time on Dt.22/07/2010 talk with Manju Kumar and also send E-mail and for that E-mail ther is no Reply

6th time I send e-mail to nodel.mumbai Tikona to Mr.Vikas Bhosale & he give the response for the my E-mail

But I Don't get refund so I personally visit to Mumbai Bhandup tikona office on Dt,04/09/2010 and talk with Dipali and she promice me to get refund within Fifteen days and also send me SMS on my mobile phone by Tikona that I get my refund with in 15 days.

Again complain on Dt.20/09/2010 to custmer care

Now To-day Dt.31/10/2010 but I don't receive my Instalment Charges Rs.800/- .

Charges taken as a Instalmentcharges but they don't provide the Modem for WI-Bro service and don't provide the service from taken the cheque dt.06/05/2010 & now they don't give that charges back wich is not provide by company

My user ID [protected], have complained several times for not proper services, always server down & they charge exhorbitant amount & collecting full payments.
But the services are worst, they always say that we are trying to resolve your issue, we never receive SMS from them & no courtesy call also.
22/10 we registered complaint No.[protected] that due to Motherboard problem in our PC we are usig our Laptop & we need to configure the Tikona connection in this for temporary purpose till our PC returns back to office. Till date 28/10/10 we have ot got our services done yet & now when we contacted them they say that in your area the server is down, if we don't use their services then why should we pay them or have they any right to ask for payment for the services which theyr are not providing?? pls can advise if ayone can help.
[protected]@gmail.com

Dear Sir,
I am rather constrained to inform you that I had applied for Tikona internet connection way back on 26th June 2010. I even paid Rs.500 in advance for this connection. Then there was no sign of any body, no one came for installation as promised. Some how with great persuasion, it was supposed to have been installed on 29th of June 2010, But this never worked.
There were no Engineers available. As I was promised I will get the prompt service, unfortunately they never stuck to their promise and that agreement never worked. In spite of my repeated visits to their office, in Industry House, at Bombay Agra road Indore. Nobody had the curtsy, even to talk to me. I have made “N” No. of complaints to customer care, the results were quite discouraging and frustrating.
Finally I opted for disconnection of the said internet and asked for refund of my money. I was promised that I will get the refund in about a week’s time, but this was then extended and was I told that the cheque will reach me after 45 days.
Now it is about 4 months that have passed. I have not received the said cheque of my refund. I don’t know whether this is the culture of this good company!
Now I only pray, please look into the matter personally and arrange to have my money refunded at the earliest. I am sure I won’t have to knock the door of Law.
Regards,
Yours Sincerely,
K L Ganju,
197, Srinagar Colony, Main Indore 452018
Mob: [protected] Email ID [protected]@hotmail.com

DEAR SIR/MADAM
I AM AN EXISTING USER OF TIKONA DIGITAL NETWORK FROM 3 MONTHS.IN STARTING I DIDN'T FACE ANY TYPE OF PROBLEM REGARDING TO SPEED.BUT NOW A DAYS I AM FACING SO MANY PROBLEMS IN MY INTERNET CONNECTION LIKE:NO CONNECTIVITY,LIMITED NETWORK,LOW SPEED,NOT RESPONDING OFOUR COMPLAINTS FORM MY SIDE TO CUSTOMER CARE.MY EXISTING USER ID OF TIKONA IS [protected].MY INTERNET PLAN IS 750KBPS BUT I GET SPEED BETWEEN ONLY 144 TO 400 KBPS.MY CONTACT NO IS [protected] AND MY EMAIL ID IS:anuj.[protected]@gmail.com.
KINDLY REGARD THIS.
THANK'S

I have booked the tikona connection to my office on 15th sep 2010, they have given the connection after 10 days only, and that too speed was very less, after 5 days it was not working, son I had call the customer care many times and booked the complaint,but no one has come to rectify the problem,after that I have disconnected the connection,but still no one has came disconection also,and for this they have send the bill also, my request you to everyone is don't take tikona bb connection. I have burnt my money. don't waste your's, very very very bad service........

in the month of June, 2010 I informed Tikona Digital Network to cut the connection for no good service we are getting. But till the date 22 Oct 2010, no executives are responding and no one has taking action on it. From the period of July they are regularly sending me the bills on my Email ID for the payments and calling me on my mobile for paymet. And one of the lady Ms Shruti from the Customer care services are talking rubbishly and telling me that they will sent me the court notice. COngratulations to them for their this good services.

I am requesting all the customers not to take the connection of TIkona Digital Services as they are fraud.

Regards,

Rajendra Gadekar

Respected Sir,

I am Ajay Patel from Ahmedabad. I Registered Tikona Internet Service on Dtd. 11/10/2010. I have given cheque of Rs.2260/- for three month subscription on this day to Executive of Tikona.

When company's executive come at my office and checked the connectivity & it's not get then Company's executive says that Here is not possible to give you Our Tikona Internet Service due to didn't get connectivity.

So I will give you return your cheque of Rs.2260/- on next day.
Then I didn't received my cheque till next 7 days and I SHOKCKED WHEN THIS AMOUNT IS DEBITED IN MY BANK ACCOUNT ON DTD. 19/10/2010 .

Then I called[protected] at Customer Care of Company's Head Office & I talk with the Executive Name is Sachin And I SHOCKED ONCE AGAIN WHEN THIS EXECUTIVE SAID ME YOUR AMOUNT WILL BE REFUND & ITS TAKE THE TIME AROUND 30 TO 40 DAYS.And this Executive give the below Complain No. & told me contact your local executive to solve this issue.

Complain No. - (1-[protected])

So Company has not given their Internet Service to me So how can they credit my payment in their bank Account.

Sir Can You give me the solutions of this Issue if you have possible.

I am waiting your reply...

Ajay Patel
[protected]

I have recently subscribe to tikona wibro. quite cheapest broadband service provider, but this firm is not providing any thing he said before installing it. my complaint as are follows
1) I called them for demo and they didn't showed me the same
2) and he forcefully made me to subscribe it. they came after few days and installed the modem at my place
3) i said them for the plan FULL599 unlimited which was giving me the speed of
512 kbps as per thier plan sheet but it is like that much of speed it around 10-30 kbps.
4) and i made a complaint for that but there was no response (customer care executive said to me that they will contact me by the sms)
5) they are still doing the same thing and i m really worried about my money lost.

i just wanted my money back and i am not going to pay thier bill. and plz indian govt. banned or shut down the whole crap as soon as possible.

Parmanand ([protected])
my user id - [protected]
15 days after my subscription.

My Tikona Wi-Fi Bro Installed on 02/09/2010 but there technical reason it is started on 04/09/2010. Tikona Wi-Fi Bro service installed with CB49 plan and I applied to change in Unlimited 499 plan on 06/09/2010. But Tikona Service Center not changed my plane till 15/10/10. I Complaint many times in Tikona Customer Care but they don’t changed my plane. I also apply for Tikona Wi-Fi Modem on 10/09/2010 but as usual Tikona not give me Wi-Fi Modem.

CURRENT BILL DETAILS Amount (Rs.) Bill Number B[protected]
Recurring Charges 113.36
Recurring Charge: CB49 17.39
Recurring Charge: Modem rental 20.97 (Illegal amount Not in My Service)
Recurring Charge: VAS-Antivirus-Basic- 0.00
Recurring Charge: XRP_FRCPE 0.00
Recurring Charge: MOALLHO 75.00 (NOT Installed)
Usage Charges 230.40
Charges beyond free usage 230.40
Other Charges & Credits 500.00
One Time Charge: Installations Fees 500.00 (already paid before Installation.)
Taxes 86.91
(Service Tax + Education Cess) 86.91 (Increasing with Illegal amount mention)
Deposits 0.00
Current Bill Amount 930.67
Bill Summary Amount(Rs.)
Previous Dues 0.00
Payments 500.00
Current Bill Amount 930.67
Total Amount Due 430.67
Due Date 03-Oct-2010
Total Amount Due After Due Date 455.67
This Bill includes also following mistake.
1. It included 75 Rs. For WI-Fi Modem which is not installed.
2. They Include 500 Rs Installation Charges which I already paid by cheque as on 02/09/2010 and cheque no. is 088811. (they include it for increase bill amount illegal)
3. No Modem rental (Nano Station Modem) required for my services.
4. Increased Service Tax with not valid amount mention.

Tikona Broadband Service send me Illegal Bill to me. I Contact to Customer care but The customer care center staff are very robotic & not at all customer friendly & seem to justify their poor services.I am totally disgusted with their services & contemplating a terminating the subscription.
I disconnect the tikona service and tell to refund my money Rs. 500 (which is refundable). But they don’t refund. And disconnect my call.

Promise to give CD of original antivirus with new connection but even after 7 days no phone call no service engineer turned up. Really worst customer service service and worst surfing speed forget about the downloading and uploading.

Nand Kishore [protected]

B-36 Sanjay Gram
Rajiv Nagar
Gurgaon

Dear sir,
i had called up tikona customer care number[protected] on 07/09/10 and registered a request for deactivation for my internet connection because the speed was very slow and the net would hardly work.
But till today (11/10/10) no one has appeared at my place for the same issue and my bill amount has increased to 1400 around. MY subscriber id is [protected] on the name of Neelam Gupta and my address is 31 Church Lane Bhogal N.Delhi-14.

I request you to take some strict action and allow me compensation of that extra bill amount.

Thanking You
Vineet Gupta
[protected]
[protected]@yahoo.co.in

The worst customer care service, i have ever seen. I requested for plan change on 29th september, but still my plan is not changed. as of now(10/10/2010). I call customer care on a daily basis to solve my problem, but its all useless, it seems all my requests are landing in deaf ears. In Tikona nobody cares for the customer. Its just you take the connection suffer... I am frustated by calling them time and again , but still problem not resolved.

This is to bring to your kind notice that my Account with tikona was long ago closed. It was a horrifying experience with tikona.

Now since the closure of the same, I am still getting the bills and call against the same.

I have complaint the same several times to customer care but no action is taken against the same.
Nobody from there side has even bothered to collect the instrument even after several reminders.

This is really turned into a painful and harrasing instance to me.

I hope you would kindly look into the matter and please get it resolved.

Following are the information which may be useful to trace the case:

Name: Ashwani Vyas
Address: 1010, Gaur Heights, Sector 4, Vaishali, Ghaziabad. 201010
Billing A/c No:[protected]
Service ID: [protected]
Plan name: CB299

I am not able to connect to my internet since the 4th October. It has been 6 days already. I have complained on phone 4 times and on email 3 times. On phone, they only say 'your issue is on high priority', but I get no further response or updates. On Email, they have an automated reply from customer care (Sujithkumar, B) that says 'your issue has been forwarded to the concerned department'.

Their technician visited on 6th October. He told me, that the tower near my place through which my modem was getting network, has been shut down. Hence, I would have to go in the hall and use the internet. I will not be able to access it in my room. I told him 'I have purchased the plan to do my work in my room and not access internet in every other place in my house. If they cannot fix it in my room, I will discontinue the service'. The technician then installed a signal booster and the modem got network for once. At night again, when I switched it on, there was no network in the modem and hence I could not connect. I tried calling the technician again (Viresh,[protected] but his phone was switched off at night and the next morning. I called him in the afternoon and he said he would visit in the evening, not mentioning a specific time. I waited at home till 6:30 and he did not come. I had to go for some work for an hour so I told him to come at 8pm but he refused to do so.

I have written them mails and called the customer care over and over again but no engineer calls back, and there is no update with the issue. I have been sitting without internet access for 6 days at my home. How will they compensate for the precious time and important work that I have lost in this while?

Hi My Name is Devender kumar Sharma My customer id is [protected]
My residencies address is WZ-478A, MS BLOCK HARI NAGAR NEW DELHI 110064.
I am using Tikona broadband last 1month, but I have not received any statement regarding my out standing
Amount, I had paid already 300/RS.
I request to you pls sent my statement hard copy and also soft copy in my mail id.

Thanks & regard

DEVENDER KUMAR SHARMA

I had applied for tikona broadband on 27 Sep and accordingly paid five hundred Rs cheque and also all required documents. on 29 sep connection was provided without user id and password. On 30 they sent the password which was not working with the iven user id. on 30 itself the complaint was lodged with C Care for rectifying,but offlate on 5 Oct i came to that my complaint was closed without rectifying. The reason was we close it after 03 days. When wanted to speak to supervisor, they denied and assured that within one hour our supervisor will call u. But that one hour has not yet came till now. Finall i asked them to disconnect the connection.

I hope in future as tikona care please dont market ur self as a very good brand in market.