Tikona Digital Networks Complaints & Reviews

Same issue with me . Please goto consumer court and file a case . Its free of cost.

seriously somebody have to take action against them.

Tikona Broadband — Pathetic Service

I opted this connection when i was fed up with my Airtel connection, But I did one thing, I got this in writing from their representative that if I am not going to get proper speed for 10 days, my money will be refunded and I will not pay any bill.
Well they provided connection on 8th March and Viola!! it was working fine until engineer was there.
He left and took speed with him too and I started getting speed between 28-145 kbps for my 300 kbps plan.

Well I raised the first complain on 9th itself and they send their engineer Ahmed with some crappy Antenna, he put it over there and talked to someone on phone (later told to be local technical team) and told me that I am getting low signals (20-28% max), and he will talk to his superiors to increase the signal strength. Actually he was a nice guy, who seemed to be trapped with this company and told me that sir, if you do not get signals even after putting antenna, please talk to our customer care for disconnection.

But i decided to bear it for few more odd days and keep on taking screenshots of their speedtest.
But no miracle happened (Unlucky me!!!)
And from 26th March onward, I started raising several complains a day and was advised by Customer care guy to wait for 48 hr (as if he is going to cast some magical spell and turn things around), I waited but keep them bugging from time to time but nothing happened.

Again raised a complain on 28th and send those screenshots to nodal offices and compliant officer. And yeah in mean time, I got my Bill too, which is of 1023.00 (where as i have taken 599 plan and used it for 18 days and the bill should be 400rs only), Called customer care, they are confused as usual

Till 4th nothing happened!!

Then decided that its enough!!!

I wrote a mail to them, that I want a disconnection and my money and documents back!! And called customer care again and got following replies!!
1. Sir, your complaint is in progress.
2. Sir, it would be handled in 48 hours. (Dude!! its more than 120 hr already 96 hours, Go get a life man)
3. Sir, I am really sorry, engineer would be there by 6PM (Dont give me !!!!)


Till yesterday nothing!!!
I had some very important work to do and there was speed of 48 kbps, so i decided
to give them the beating of their lifetime.
Called customer care and he started the same thing, Sir, We understand your problem and all that
I told him to shut the F#&K up and listen to me!
Then I told them, I want my money and documents back
CC guy: Sir first you have to pay your bills
Me: Bill for what?? 30 kbps?? how much it is 50 rs or60 rs??, Well i am not going to give you a single penny
CC: Sir I will take that request and a person will come to collect the router in a week time
Me: Dude, I will return the router when i will get my money back!!
CC: Sir!!!
ME: Yeah, mention that and from now onwards I don't want any communication. pay back my money and take your crappy router away!!

And it has been 3 days and i didn't get any call from them

Absolutely true. Even the payment made by me on line is not recorded by them and eventually the succeeding bills are sent along with the amount which has been paid. Really they are far inexperienced to handle such services.

Tikona - The most pathetic company I have dealt with — Pathetic speed & service

Hi,

My user id is [protected] & I bought Tikona just because they gave a great demo of speed at my place.

I got this connection in May & since then not even a single day it has worked properly. I have raised complaints on numerous occasions & no one has even visited my place. I was a fool that I opted for Tikona & replaced my Airtel connection without any reason.

Following are the Ticket numbers on which nothing has been done as yet & I have been promised that it will be resolved within 12 hours :-

Ticket #[protected],[protected],[protected] with supervisor Mandhar Yadav,[protected] with supervisor Bharti Alhat

This is my final notice to these guys to resolve this issue otherwise I will file a case in consumer court.

Ashish Ahluwalia
Advocate - Delhi High Court

I agree with you 100% they are giving a great demo and showing full interest before collecting your money one you paid they are just ignoring.

Hi All,
I am tikona broad band user and i would like to share my experience.
TIKONA BROAD BAND SERVICE IS PATHETIC, AWFUL.
People first send the bill and then disconnect the service (broad band connection)
Had been to Tikona Office spoke to N number of people, assured all false promises but nothing works

If wind blows or even if it drizzles I lose the connection. I managed for a while, paid their bills even though the bill was never sent or received.
Walked up to their door steps explained, the service was active for a week. One of the Tikona officials asked me to ignore the bill (which was sent by SMS) and now they have disconnected the connection.

However, I still liked their practice of disconnecting the connection and then sending the bill.

Please share with your friends
Thanks
Hemant

Tikona Broadband — pathetic service(Wrong commitments)

I have taken a connection from trikona with user id [protected] (256 kbps Line). I was promised by the sales team that i would get download speed of 80 kbps and a browsing speed of 180-200 kbps,
From the day 1 download speed never crossed 25 kbps.. infact most oftenly it is between 6kbps to 12 kbps. i have complianed about the same to the customer care but no proper action was taken.
Please find the compliant Id[protected].Fustrated i called up customer care after 15 days of the connection to cancell my account and refund my money....customer care Executive says that i will be charged for 15 days o[censored]sage and the remaining amount would be refunded only after 30 days.
i would like to charge this company on Wrong commitents and horrible service

Tikona Digital Network — cheating

My tikona service id is [protected] in the name oh Dineshkumar Gordhanbhai Dhameliya. When i bought tikona connection at that time tikona officer told me that u pay 4800.00rs for 12 month toghether u dont want to pay installation charge and anything u dont want to pay just pay 4800.00 rs and u get conection for one year. Now tikona company officer tell me u have to pay installation charge and serice charge and they resume my conection upto i have to pay.
please resolve my problem as soon as possible.

I have taken tikona wi bro connection in APRIL 2010.
I HAVE TAKEN UNLIMITED PLAN 'F599' PER MONTH OF TOTAL AMOUNT Rs685 per MONTH.TIKONA SERVICE MEN TOLD THAT I WILL RECEIVE FULL SPEED 512kbps. but ..
THE SPEED WAS WORST .I HAD LOGGED MANY COMPLAINT ON CUSTOMER CARE SITE AND ON TELEPHONE FREQUENTLY BUT I ALWAYS GET BAD RESPONSE.CUSTOMERCARE ALWAYS SAID THAT THEY(TIKONA) ARE GOING TO IMPROVE WITH IN COUPLE OF DAYS.
FROM JUNE MID WEEK ,THE CONNECTION WAS DISABLED.WHILE ASKED TO TIKONA CUSTOMERCARE OFFICER HE SAID THAT ITS UNDERSHIFTING .BUT AFTER 15 DAYS WE ASKED FOR REMOVAL OF THEIR SEVICE(DISCONNECTION).BUT HE TOLD THAT " WE ARE GOING TO IMPROVE U CAN CHECK ON TIKONA SITE",WE ALSO ASKED TIKONA CUSTOMER CARE THAT I HAVENOT USE SERVICE FOR 25 DAYS ,AND IF NOW I 'LOGGED IN' YOU WOULD CHARGE US FOR 1 DAY,SO WE WOULD NOT LOG,BUT HE ASSURE THAT "TIKONA WOULD NEVER CHARGE WHILE REPAIRING PERIOD AS NOT GIVING PROPER SERVICE OF FULL SPEED".
DUE TO CUSTOMERCARE OFFICERS ASSURANCE ,WE LOGED IN.
I WAS LOOKING FORWARD FOR SPEED 4 DAYS I TRIED TO GET SPEED BUT ALL IN VAIN.I CANNOT GET THEIR ASSURED SPEED.FINALLY SECOND TIME IN JULY I GAVE COMPLAINT FOR DISCONNECTION .AS THEIR IS NO OTHER PROCEDURE IN TIKONA FOR DISCONNECT OTHER THAN TELEPHONIC CUSTOMER CARE, THIS DISCONNECTION I HAD DONE ON 18 JULY AS WELL AS ON 24 JULY.(TIKONA)THEY SAID ON TELEPHONE TO PAY THEIR BILL OF JULY FOR DISCONNECTION.SO I HAD PAID THEIR JULY BILL ALSO ON 5TH AUGUST. EVEN THEN TIKONA DID NOT DISCONNECTED CONNECTION AND CONTINUE TO BILL FOR UNLIMITED USAGE.THE TIKONA CUSTOMER CARE REQUESTED ME TO SEE THAT CONNECTION IS WORKING ,BY LOGGING IN ON MY ID,SO THEN I TRIED FOR CONNECTION SPEED BY LOGGING IN BUT AGAIN SAME PROBLEM.AND I AGAIN HAD TELEPHONIC TALK FOR DISCONNECTION.TIKONA ASSURED THAT WE HAD BEEN DISCONNECTED AND THEIR WIFRO ASSEMBLY WILL BE TAKEN BACK IN COUPLE OF DAYS.AFTER SOME DAYS AGAIN AUGUST BILL GIVEN TO US.WHEREAS IN JULY I HAD ALREADY BEEN SAID FOR DISCONNECTION AND AS STATED ABOVE I HAD LOGGED IN TIKONA BY THEIR REQUEST FOR CONNECTION TEST
IN SEPTEMBER THEIR TECHNICIAN CAME FOR TAKING OUT TIKONA WIBRO ASSEMBLY.EVEN THEN TIKONA TILL NOW ARE CHARGING US EACH MONTH BILL.WITH NO USAGE FOR 4 MONTH TIKONA STILL ATTACHING EACH MONTH INCREASED BILL ,WE DIDNOT HAVE EVEN THEIR ASSEMBLY FOR 3 MONTHS.
AND ON 24 NOVEMBER A PERSON MOBILE NO [protected] NAMED MANASI CALLED ME "TO GIVE AMOUNT OF RS600 FOR SETTLEMENT THEN TIKONA WILL PROVIDE ME LETTER OF COMPLETE BILL PAID AND DISCONNECTION SUCCESFUL".
BUT STILL THEY ARE NOT DONE AS PER ASSURANCE,AND NOT TALKING AFTER CERTAIN TIME CALLINGON SAME MOBILE. THIS IS PURE CHEATING.PLS THEY HAD TO BE PUNISHED.I WANT JUSTICE.

Same thing with me...

tikona digital network pvt ltd — no connectivity

inter net bandh hai aur bill ka lifafa bhej diya love letar ki tarah
no 1 pehle chalu karo bad me bill bhejo ok

Tikona private limited — Refund not given after suspending connection

I had purchased tikona care broadband plan FMC 599 on 11th december 2010 (activation date) and given cheque of 1213/- Rs in advance. Plan details like i get 2mbps speed till 4GB and after consuming 4GB my connection downgrade to 256kbps speed. But after activation i never got quoted 2 mbps speed before 4GB consumption (usually getting speed around 128kbps) and lodge so many complains to tikona, still no re-solution. Even at the time of installation, engineer used already used (faltu quality) antenna, modem and wire.

After so many complains, finally i suspended my account on 14th Dec 2010 and ask for refund. Their CC guy told me tikona business team call me after 7 days and i will get refund cheque after 1 month. But till date i haven't got any call from tikona and no response of mails. Please do needful on this matter.

PFB my details:
Name: Nilay Shah
Consumer ID: [protected]
Complain ID: 1-[protected]

tikona digital network pvt.ltd — salary slip

dear sir, i am ronakpatel from tikona digital network pvt.ltd. my salary slip 9 month to give me my salary slip plls march2010 to nov 2010


e-mail :[protected]@yahoo.com
user id :ronak.212326
password:Rona212326

sir,
my name is Awdhesh tiwary my application number is [protected], i had applied for connection on[protected]. no one came for the installation. i had paid a sum amount of 1433 rs. so plz refund my money or i will file a case in consumer court against tikona.

contact no- [protected]
Awdhesh tiwary
Asharam bapu square
indore
M.P

It for sure sucks. I got the connection activated in Sep 2010 used it for a month and made the payment in cash to the person who installed it. Since then he has not paid it yet and i am getting calls from Tikona that you amount is due. I am so infurated so i want to bash them up if i get a chance. it has been 6 months and they are still in a process to check

DONT GO FOR TIKONA. ITS LIKE REAL TIKON WHERE YOU JUST STAY IN THE TRIANGLE AND YOU NEVER COME OUT OF IT.
MAKING LIVES MISERABLE

DON'T GO FOR TIKONA Thats what i will suggest to everyone, even i am going through the same harressment that there pathetic services were not working for last 2 months so finally i surrendered and from nowhere i am getting calls from tikona recovery people that to pay else face the court. mindblowing...thats the kind of service they provide holes.

I, Rohit Shetty, subscriber number, [protected], have started having connectivity problems after just a few days after getting a new 600 kbps unlimited plan from tikona.
First of all, there always a long wait if one wants to talk to their customer service who just make false promises and make mockery of word "customer service"..
Either there is no connectivity at all or the speed is about less than two-thirds of the promised speed.
i have made 20 calls to them in last 20 days but they do not seem to care and dont take any action.

They are doing same thing with most of tikona users. We should share these type of experience on social sites also for their advertisement.

Poor service and no customer value and satisfaction. It is hardly working in my building.

Yes 100% true

The complaint no which was given to me is 1-[protected]

and my Service ID is [protected]

I agree with this. I have a 256Kbps unlimited home plan and yesterday the staff tells me that I am to expect a connection speed of 88 to 256 but using NetMeter I see that my download are capped at around 164 many of them only about 85Kbps, 111Kbps and so on. In fact Mr. Ansari of Rajkot (in my conference call with Mr. Lalji of Ahmedabad) also went on to say that if I want speeds around 256 I need to purchase their 512 plan, why do I have to pay higher and still get lowest bandwidth.

When they sold the connection to me they never mentioned that I am to expect 88 to 256 speeds, in fact it is not on their website too. All sorts of complaints, by phone, by customer care, by email all falls on deaf ears.

Tikona — Refund of installation fee

The broad band connection was not installed and the person who came for checking if the signal is fine in the area has cheated and took Rs.500 as registration fees.
After 2 or 3 days 2 persons came for installation but they couldn't as there was no signal at all in the area.

I paid on April 25th to Tikona Broadband and today is Aug26 th.I didn;t get my money back from them.

Everytime I call they say within 15 days.... and now its is 120 days....

Its such a frustrating thing...Even after telling that I sahll report to Consumer care.They don't care.
Such a worst service...

I have sent mails to even nodal officer , and their customer care.
they have given me my complain reference id[protected].No one is listening.

Pankaj Barnawal
mob-[protected]

Tikona Broadband — refund for non-installation

Dear sir,

i have booked Tikona broadband for home use in April. 2010.
Ther technical team come for survey two times and they found that installation is not possible.
They could not get signals for testing.

they have given report to their superior. Sales man told me in April that will get refund in 2 weks since installation is not possible

after eight remiders on taoll free number i could not get refund as of to-day.
please help to clear this problem

thanking you

yours sincerely

girish wani

Dear Customer,

We have taken note of your issue. Regret the inconvenience caused, we assure you that we will look into the issue and revert at the earliest.

Regards,
Tikona Response Team.

Dear Sir,

We regret the inconvenience caused to you. Please provide us with your Application Number, we will revert with a resolution at the earliest.

Regards,
Tikona Digital Networks

As is my case...

they will do like that.

Tikona Broadband — Non installation

I have paid Rs. 3300 for ZMR2999 plan to sales Representative of Tikona Digital Services on 26th Feb 2012 with a promise that the connection will be installed on 27th Feb 2012 but no body turned up for installation. The only thing we received a massage on our phone regarding password on 26th night.
After lot of telephones, some people came on 5th march and installed the connection with faulty / non working modem just to make us satisfied that the installation is complete, with a promise that we are just returning with new equipment and will complete the installation. But till date no body returned and completed the installation.
We even complintedto the customer care on 7th march but they also did not replied to our e mail till date.
Now I want my money back but no body is listen.
It looks that the company is mis managed or they could not control the extended business or they dont have enough persons to deal with.
Rajesh Goyal
Meerut Cantt
[protected]
[protected]@gmail.com

"Hi

I called up customer care regarding that (kindly refer request no- 1-[protected]) and talked to Mr. Nilesh Borate, found him very satisfactory, infact I wish to appreciate his action in handling customers. He tried all his ways to retain a going customer.

Thanks & Regards
Vishal Mehra"

Tikona — Disconnect my Inernet connection and give my installation charges money back.

Your Service is very poor. Engineers are not coming in time. Very Poor Service. I m fedup. So, Kindly disconnect my internet connection and return my installation charges money back.

Failure of Tikona adapter and Frequent loss of connection

Frequent loos of tikona connection and my tikona adapter is not working from 17th May 2016

Tikona Digital Networks Pvt. Ltd — Not refund my installation amount

Hi

I applied for tikona internet services on 6th of June 2010. I got the user id and password on same day. Tikona engineer came at my house on 8th of June 2010 for installation. But they are unable to install because of there is no feasibility of tikona network at my location. Regarding this I complain to tikona customer care executive and he told me that he had closed my account and would returns my installation amount. But till a date I didn’t get my installation amount and in spite of that I got the below mention bill.

Tikona executives contact us frequently until we take a connection from their company.. But, after you took a connection, they wont respect you. They not even send a confirmation mail for receiving complaints. I am using Tikona service for the past 3 months. No problems at starting stage. Now net connection gets disconnected frequently. I called their customer care number many times but they not keeping their words. Still the same problem exists. They say the problem will be addressed as soon as possible. But they dont. I advise you not to subscribe for Tikona Broadband. They wont service you when there is any technical problem. They dont have skilled technicians to resolve the problem. Their service is worser than BSNL. Better you opt for Airtel, Reliance, TATA Photon or BSNL.

Tikona is very bad service provider. I used many internet provider. But i have not seed such bad provider in sense of services as well as billing. There are no transparency in their bill. My tikona connection was not working properly but we got 1000/- amount bill. My Account No:-[protected]

madam, u r truely correct.

for the same. please contact to tikona office. and say "i want to talk to senior"... and they have to transfer the call as they cannot harss u or cut the calll bcoz the persons/executive call are getting barged 24X7...

and regarding the bill issue... the senior will check it out by mails.
please be patient at that time...and all time..
i[censored] r not getting the info within 2 days..then please make a harsh re-check to them...

and they never call to u...if they say say..then u've gotta wait for months!!!