[Resolved]  Tikona — Pathetic Internet service

Address:	Chennai, Tamil Nadu
Website:	www.tikona.in

I started using their service by paying Rs.2000 on 3rd August 2012 for the plan ADULQ512K(which is a 3 month unlimited plan and the speed will be 512kbps). The Salesman was Ramesh Ph: [protected] and his Team leader Veera Ph: [protected]. Out of the Rs.2000, Rs.1500 payment was for the plan and Rs.500 was for installation charges. I was reluctant to pay the installation charges so the Salesman and his Team leader promised me that I will get Rs.500 installation waiver in my subsequent 2 bills. Hence i agreed to take the connection and the connection was installed on 4th Aug 2012.

Initially the internet speed was 512kbps, but after few days (approx after 20 days) internet speed was cut down to 64kbps. So I placed a complaint over the phone for speed issues "Docket Number is 1-[protected]", but they said I have exceeded my Fair usage of 90GB and so my Net speed has been cut down. So I asked them for my usage history but they said I can check it under "My Account" section on their website. I did as they asked me to do and everytime I pressed the session history link it always took me to the login page. So it was impossible to check the session history from my end, and I called up the customer care for the same issue but they said there is no other way to check it. This complaint was never resolved at my end as my internet speed rarely touched 512kpbs after that, but their person closed the complaint call on its own and sent me a complaint closure e-mail. I was really taken aback with the service.

Hence I decided to use the service for what I have already paid and as soon as the 3 months validity got over I called them for disconnection. I gave a request to cancel my connection, but no one came to collect the device. Since then they still kept sending me bills even when I had asked for disconnection and I haven't used their connection at all after the request.

Now they are demanding me to pay Rs.3112 as their system shows an outstanding amount else they will proceed legally against me. It is obvious the system will keep generating bills if their persons don't stop my account manually. They didn't stop my account when I asked them to, and now for their failure to do their work they are expecting me to pay the charges for services which I haven't even used after 1st week of November 2012 (unable to say exact date as i am unable to check the session history and they are not ready to send me the session history even in today's situation).

Also, I got this from their mail id on 10th May 2013
"""""""""""
"
Customercare <[protected]@tikona.in>

May 10

to me

Dear Mr. Bhansali,

Greetings from Tikona!

This is with reference to your disconnection.

Please note that as per our system your tikona account is linked to user ID-[protected] has been terminated on 2/15/2013 so you are liable to pay the amount of Rs. 389/- for full and final settlement.As you have not given any request for disconnection and also as we are yet to collect the device from your premises, we have forwarded your request to collect the equipment at the earliest and our team will contact you in next 48 hrs for an appointment.

If CPE is collected then we request you to provide scan copy of CPE removal letter for the confirmation for the same.

If CPE collected then amount payable :Rs.389/-.

If CPE not collected then amount payable : Rs. 1889/-.

Kindly take a note on the same.

In case of any further assistance, please call us at[protected].

Thanks & Regards,

Sagar T.
Tikona Care.
"""""""""""


Then I received this on Date: 14TH June’ 2013.
"""""""""""
Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected]

Dear Customer,

We wish to draw your kind attention to the following facts :

That Tikona Digital Networks Pvt. Limited is a body corporate duly registered under the Companies Act, 1956, and in business of providing Internet services.
That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs. 3112. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments.
As per our computerized billing records you have used services up to .with your Last Session ending 11/12/2012. Your Outstanding amount upto the Last Usage Date is Rs. 3112 considering applicable Charges only up to 11/12/2012.
We will consider waiver of Rs 0. on your total Outstanding Rs. 3112, provided you make Payment of Rs. 3112 within 7 days of receipt of this letter
In addition to above , you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative .

“In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

You are requested to make immediate payment of Rs.3112 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences.


You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.

You can write to us at our address given below or e-mail to [protected]@tikona.in or call at [protected],[protected] and [protected]- CHETAN SHARMA after making requisite payment.

Yours Sincerely

(Authorised Signatory)
"""""""""""





My reply to Chetan Sharma:
"""""""""""
Vinith Bhansali <vinith.[protected]@gmail.com>

Jun 14 (2 days ago)

to Legalcolls
Chetan Sharma,

I had stopped using the service of Tikona since the 1st week of November 2012 as
1. Tikona sales person and his manager had given me false promises of Rs. 500 installation waiver at the time of installation but they never waived it.
2. Tikona also reduced my internet speed even when I had not used 90GB fair limit usage, the speed which I received after that was pathetic. I also gave a complaint for that "Docket Number is 1-[protected]". This complaint was never resolved at my end as my internet speed never touched 512kpbs after that , but the company closed the complaint call on its own and sent me a complaint closure e-mail. I was really taken aback with the service.
3. I gave a request to cancel my connection, but no one came to collect the device.
4. "This is with reference to your disconnection.

Please note that as per our system your tikona account is linked to user ID-[protected] has been terminated on 2/15/2013 so you are liable to pay the amount of Rs. 389/- for full and final settlement.As you have not given any request for disconnection and also as we are yet to collect the device from your premises, we have forwarded your request to collect the equipment at the earliest and our team will contact you in next 48 hrs for an appointment.

If CPE is collected then we request you to provide scan copy of CPE removal letter for the confirmation for the same.



If CPE collected then amount payable :Rs.389/-.



If CPE not collected then amount payable : Rs. 1889/-.



Kindly take a note on the same.



In case of any further assistance, please call us at[protected].



Thanks & Regards,

Sagar T.

Tikona Care."

5. U can send your person to collect the instrument between 10am to 6pm.

6. Most important: One o[censored]r collection department person misbehaved and threatened me of life. Keep them under check.

"""""""""""




Reply from Tikona for my above email:
"""""""""""
Legalcolls

Jun 15 (1 day ago)

to me

Dear Customer,

Greetings from Tikona,

Please refer the attached file of your TDN bill where usage clearly showing, which was consumed by you and as per our computerized billing records you have used services up to .with your Last Session ending 11/12/2012. Your Outstanding amount up to the Last Usage Date is Rs. 3112.43 considering applicable Charges only up to 11/12/2012.

You are requested to make immediate payment of Rs.3112.43 and give you this notice, that if you fail to pay, the aforesaid sum thereon within provided time day we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences.

You can pay by Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.



Best Regards,

Tikona Care
"""""""""""


My reply to their above email:
"""""""""""
Vinith Bhansali <vinith.[protected]@gmail.com>

Jun 15 (1 day ago)

to Legalcolls,

Send me my session history from 4th August 2012 upto current date. I need my entire usage detail (in kb's or mb's) of the internet service which u claim i have used. Let me also see my usage.

Also,

"Please refer the attached file of your TDN bill where usage clearly showing, which was consumed by you and as per our computerized billing records you have used services up to .with your Last Session ending 11/12/2012. Your Outstanding amount up to the Last Usage Date is Rs. 3112.43 considering applicable Charges only up to 11/12/2012."

You say you are charging me only upto 11/12/2012 whereas the bill that u have sent to me is for Billing Period: 26-Jan-2013 to 25-Apr-2013.

I don't understand what you are trying to force down my throat.

I can not pay for what I have not used.
"""""""""""



Tikona's Reply to me:
"""""""""""
Legalcolls

3:20 PM (8 hours ago)

to me
Dear Customer,

Pl find the attached file of your TDN bill.






Regards,
From: Vinith Bhansali [vinith.[protected]@gmail.com]
Sent: Saturday, June 15, 2013 11:19 PM

To: Legalcolls
Subject: Re: DEMAND NOTICE
2 attachments — Download all attachments
Redirect11.pdf Redirect11.pdf
81K View Download
Redirect12.pdf Redirect12.pdf
97K View Download
"""""""""""



My reply to their above email:
"""""""""""
I have asked for the usage history and all that u have send me is bills. I had asked Tikona to stop my service in November itself and collect their device, which Tikona didn't do and it kept on sending me bills for the service which I stopped using in November. And I have a mail from Tikona itself that I need to pay Rs.389 for full and final settlement, then why are u asking me extra money. This Rs. 389 itself is extra loss for me by associating with Tikona, and I can not bear more loss for your staff's negligence.

I cannot keep on repeating the same thing over and over, so telling it for the final time. You can send your person to collect Rs.389 with a letter of full settlement and I shall bear this much loss. Anything more than Rs.389, I am not ready to bear. I[censored] keep threatening me with legal actions, I too will go by the same way and file a complaint in the consumer court and also give an article of the same in leading newspapers. Risk it all i[censored] wish to.
"""""""""""


This is the story so far. Hoping your team will bring these corporate fraud to light and deliver justice to me.

Regards,
Vinith Bhansali
E-mail id: vinith.[protected]@gmail.com