[Resolved] Tikona — Not got connection; they took my money

GirirajAgarwal

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

14-May 2010, I got the tikona pamplaet infront of my door, stating that you building socitey is in the range of Tikona Broadband and one Phone number for a executive Shahu Galphade - [protected].

I called that person and asked for internate connection. He explined me all the available plans from one template. then I CB 299 Plan. He told me if I will pay for 4 - months I will get the installation free. He also told me if I will pay cash he will give me connection in 2-3 days. I was in Urgent need of Internate Connection that time si i paid the money and filled the application form and gave one PP sixze phote th Mr. shahu.

After theat i chased him for 1 and half month - initially 15 days he told me in a day or 2 you will get connection then he started saying feasibility is not there I will claim for refund you will get the refund soon. Then I chased thst Guys for a month, but could not receive my money back.

Lateron One of my friend call him for Connection, he told he is not working with tikona any more.

Could you please let me know how to go about it. Is there any higher escalation matrix available with tikona or I should go to consumer forum.

Your help will be greatly appreaciatedd.

Regards,
Giriraj

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Tikona Digital Networks reviews

View all 5782 Tikona Digital Networks Reviews

Comments

amjadk

Congratulations ! I have decided to pay up the Tikona bill of Rs. 274 inspite of not using your service for a single hour. In fact I will be paying Rs. 500+ Rs. 274= Rs. 774. The 500 rupees was the security deposit. I have attached the full and final settlement receipt for your reference.

Congratulations to Tikona billing department for being persistent in sending bills on regular basis and charging interest at the rate of 120%. Indeed many many congratulations to the CFO of Tikona. It is an excellent business model- in modern electronic extortion. I hope you will give some management lessons in Harvard and other institues and explain the new MBAs how to run these types of businesses and make returns of 120%. Congratulations again.

Congratulations to the customer service team for actually managing to shield up to 50 calls from me to reach the concerned person who can take action. Customer service team you are doing a wonderful job at not providing any customer service. I think you should ask your management for a raise. It has been truely frustrating experience to the customer which means that you have done a fine job

Congratulations to the management team for hiring individuals in billing department and in customer service. They have done a tremendous job at not allowing any information to reach the management. The best part is that the management believe that everything is going well when it comes to customer satisfaction.

May you all succeed in extorting more money from the customers. Also is Tikona going to come out with an IPO? I think I will try to see if I can buy some of your shares. I am really impressed with your business model. The best part is that it is legal

Wishing you all the success in the future

Tikona Digital Networks

from Ahmedabad, Gujarat

Dear Giriraj,

We regret the inconvenience caused to you. Request you to share your Service ID / Customer ID/Application No., we will look into the issue and get back to you at the earliest.

Regards,
Tikona Digital Networks.

rdubey

from Mohali, Punjab

Hi;

I raised a ticket (TIKONA - 1-[protected]) for Static IP with TIKONA and paid 1103 rupees on October 4, 2011. They said it will be done in 2-3 days time but till now nothing is done.

I have called on customer care number more than 10 times but everytime they say we will get back in 24 hours but no one calls back or take the responsibility.

I could not find escalation matrix. I am really unhappy about the customer service. I hope someone from TIKONA would read this and take it as feedback to improve their service.

I am awaiting for a quick response from TIKONA.

Thanks,
Ramakanth Dubey

SandipNandi

from Bengaluru, Karnataka

Hi Ramakanth
I am also facing the same issue about the static IP, they always say that they will send the form by email, but it never comes.

not sure if you have received the form? if you do could you please forward the same to me at [protected]@gmail.com

Thanks

SANDIP

Qazi Belal

from Mumbai, Maharashtra

Hi,

Writing this absolutely lamentable situation where i could feel that i am talking to a 'WALL' while interacting tikona customer care executive.

I have got this connection installed around ( may be more than ) a month back for a specific need. That requirement was already communicated clearly to the person came for first enquiry and then to the gentleman also came installation.

That connection did not work for several days and after chasing almost 15-20 times to Tikona call center, it got acknowledged ( but not resolved ) around 3 weeks after. Many man hour of mine was spoiled in the name of testing and two complete weekend were taken ( sitting at my home ) by Tikona engineer for rigrous testing.

Many engineers from L2 and L3 scheduled testing but none of them did call on time and they dont pick the phone when called them back.

Its been more than a month when my connection was installed and i haven't used it even once successfully. Every Time i call and customer care executive promises a call back but never happens.

This is serious question on the service orientation of your call center.

Please see if you can do something to get it rectified and let me know the escalation matrix to be followed ( hope i would not need it after your help here ), else i am compelled to take legal action in consumer forum.

Thanks and Regards

Qazi Belal Uddin

[protected]

connection # : [protected]