Tikona Digital Networks Complaints & Reviews

Tikona wi-bro — No Installation and no refund

Hi,

I planned to install Tikona Wi-Bro at my residence in Koper khairne Navi Mumbai and gave the cheque of Rs 500/- towards deposit however no one turned up for installing the software and now they are not ready to give the refund as well. I was in contact with Mr Ajit Singh and he doesnt respond whenever I try to call him. He also disconnects as soon as he comes to know it's me if I call from some other number. This is a big chor company and I would not recommend this to anyone. Ajit's number is [protected] and if anybody of you are able to contact him, request you to ask him to contact me immediately. It's not a matter of Rs 500 but about the ethics of a company who boasts about providing great customer experience.

500 installation is refundable or not

tikona is very bad network

Hi,

I am posting complete correspondance I had with Tikona,

Can anybody help to get my refund please...

I have no option but to go to "Consumer forum"

Regards,
Prasad
[protected]

From: Prasad Shinde/VASAI/Raychem
To: s.[protected]@tikona.in
Cc: [protected]@rediffmail.com
Date: [protected]:51
Subject: Fw: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])


Dear Mr. Sunil,

Please go through the trail mails.

I have been following up with Tikona for last 3 months now. Still no concrete answer is received from Tikona.

Tikona is not in a position provide me the services nor disconnecting/closing my account & providing me the refund o[censored]nused data on pro rata basis. I presume that I have given enough time to Tikona to revert on this case but nobody in Tikona have flair for Customer delight.

I need to know what is the lead time to close all this & when I can get refund if Tikona is not in a position to provide me services.

What I suppose to do in this case???

Upon your reply I will to escalate this further or not.

Hope you are the right person I am approaching for this case or otherwise let me know the person responsible for this activity.

Thanks & Regards,

Prasad A. Shinde

Supply Chain Management. (EOU)
Raychem RPG Pvt. Limited,
Vasai, Mumbai. (INDIA)
Tel. Direct +[protected]
Mob.: +91-22-[protected]
Tel. Board +[protected]
Fax. +[protected]
Website: www.raychemrpg.com

Confidentiality Statement: This message is the property of Raychem RPG Ltd. The information contained herein, together with any attachments, is intended only for the person to whom it is addressed and may contain confidential and/or privileged information. Access to this by anyone else is unauthorized. Any review, retransmission, dissemination or other use of, or taking any action in reliance upon this information is prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer without making any copies.
----- Forwarded by Prasad Shinde/VASAI/Raychem on[protected]:39 -----

From: Prasad Shinde/VASAI/Raychem
To: "[protected]@tikona.in" <[protected]@tikona.in>, "Nodal Mumbai " <nodal.[protected]@tikona.in>, "v.[protected]@tikona.in" <v.[protected]@tikona.in>, "yogeshtanna " <yogesh.[protected]@tikona.in>
Cc: "prasad ashok shinde" <[protected]@rediffmail.com>
Date: [protected]:12
Subject: Re: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])


Hi,

See attached herewith instrument collection sheet for your ready reference. The same was collected on 7th Feb., 2012. No one called me as of now for so called "Final Confirmation"

Let me know what is your total lead time to close this all. Also please let me have Account cancellation/disconnection details & also refund status at the earliest.



Thanks & Regards,

Prasad A. Shinde

Supply Chain Management. (EOU)
Raychem RPG Pvt. Limited,
Vasai, Mumbai. (INDIA)
Tel. Direct +[protected]
Mob.: +91-22-[protected]
Tel. Board +[protected]
Fax. +[protected]
Website: www.raychemrpg.com

Confidentiality Statement: This message is the property of Raychem RPG Ltd. The information contained herein, together with any attachments, is intended only for the person to whom it is addressed and may contain confidential and/or privileged information. Access to this by anyone else is unauthorized. Any review, retransmission, dissemination or other use of, or taking any action in reliance upon this information is prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer without making any copies.



From: "prasad ashok shinde" <[protected]@rediffmail.com>
To: "Nodal Mumbai " <nodal.[protected]@tikona.in>, "[protected]@tikona.in" <[protected]@tikona.in>, "v.[protected]@tikona.in" <v.[protected]@tikona.in>
Cc: "yogeshtanna " <yogesh.[protected]@tikona.in>, "PShinde " <[protected]@raychemrpg.com>, "prasadashinde " <[protected]@rediffmail.com>
Date: [protected]:42
Subject: Re: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])
Sent by: [protected]@rediffmail.com



Hi,

This has reference to the subject request & A/c. No. trailing mails

Please note that I have sent cancellation & refund request No.1-[protected] of service ID No. [protected] on 8/11/11 due to no network availability from Oct., 11 onward.

As per telecommunications with your customer care Representative I got confirmation that I will get my refund within 25 working days. In fact, I got 2 call backs for confirmation of cancellation.

Till date I have got no update on my request accept below mail from Nodal office that my request has been forwarded to the concern department.

Please note that my cancellation request on is on account of " No network available & Tikona was not able to provide the services to me after using approx. one month of service."

It is almost 4 months now that no service is available to me & no proper justification or no one from Tikona contacted me to explain why Tikona can not provide services to me. Which means Tikona is using customer's money without providing the services.

I also regret to mention that the service level of Tikona specially being a service provider is no where near to the basic standards. I will never recommend Tikona to any person or individual.

If Tikona wish to provide me the services then the services should start within next 48 Hrs, from now onwards. Failing which it is considered as Tikona can not provide services or requested to refund the balance amount lying in my account on pro-rata basis as much I used Tikona's services.

Please note that I am referring this case to "Consumer court" also. Hence. requested to reply within prescribed time limit.

Awaiting your prompt & favorable reply.

Regards,
Prasad
Mobile - [protected]


From: "prasad ashok shinde"<[protected]@rediffmail.com>
Sent: Sat, 21 Jan 2012 17:45:35
To: "yogesh.[protected]@tikona.in"<yogesh.[protected]@tikona.in>
Subject: Fw: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])
Hi,

Please refer our today's discussion on Subject matter.

Subject request is pending for than 2 & half months now. But no one reverted till date. In fact no one given proper answer for the same.

As we discussed, you know why I have asked for disconnection.

I will call on coming Monday afternoon for an update.

Please process my request & refund the balance amount to at the earliest. Also acknowledge receipt of this mail.

Regards,
Prasad
Mobile - [protected]


From: "prasad ashok shinde"<[protected]@rediffmail.com>
Sent: Mon, 09 Jan 2012 19:00:16
To: "Nodal Mumbai "<nodal.[protected]@tikona.in>
Subject: Re: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])
Still nothing is happening

Today exactly 2 months laps.

When can we expect reasult???

Regards,
Prasad
Mobile - [protected]


From: Nodal Mumbai <nodal.[protected]@tikona.in>
Sent: Sun, 01 Jan 2012 13:58:29
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Re: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])
Dear Mr. Shinde,

Greetings from Tikona!

This is with reference to your e-mail regarding request for cancellation of your Tikona Wi-Bro account.

The request has been forwarded to the concerned department for necessary action and they will be in touch with you.

Your reference Number is 1-[protected]. Kindly retain this for future reference purpose.

In case of any further assistance, please call[protected] or write us at [protected]@tikona.in

We are committed to serve you the best and value your association with us.

Regards,
Nodal Officer - Mumbai
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in


From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Wednesday, December 21, 2011 1:42 PM
To: Nodal Maharashtra
Cc: PShinde ; prasadashinde
Subject: Request No. 1-[protected] for Disconnection & Refund. (A/c No. [protected])

Hi,
I personally upset by the services provided by Tikona.

The subjected request made on 8/11/11 for disconnection as "Tikona was not able to provide the services in my Area".

Now it is more than 50 days lapse but no action has been taken.


I neeed to know when this matter will be closed & when can I get my refund back.

Regards,
Prasad
Mobile - [protected]

Tikona Digital Networks — Generation of Fraud Bills

I have taken Tikona connection [protected]- on 16 August 2010. I have p[aid bill of Rs 1250+ 500 installation charges for that. & closed connection on 22nd Nov 2010.

I have got call from Tikona customer care that another connection no -[protected] is on my name & bill was around 500/- So I clarify that I am not using Tikona connection from 22nd Nov 2010 & whatever bill is totally wrong . After frequent call from Tikona customer care I have paid Rs 500 by cheque to Mr Vanja & told that I am not using Tikona connection till from 22nd Nov 2010.
Now One another call from Tikona customer care told me that Connection No[protected] is on my name & I have to pay bill.

I hope you will inquire all this matter immediately & check who has open all these connections in my name , also close all connections created if any in my name immediately, as I am not using Tikona connection after 22nd Nov 2010.
Also don’t open any connection in future As I don’t wants to use Tikona connection after 22nd 2010.
Jayantkumar Upadhyay
[protected]
[protected]@yahoo.com

Hi Jayant,

We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.

- Tikona Digital

Hi arunratan,

Same issue me too.

I already full settlement and disconnect my account. @ Aug 2010.

Now Tikona sending bill again to me. bill dated Last Oct 2011.

What a bad service.

Really Worst Service. Customer Care also.

Regards
Ramasamy

I absolutely agree with the wrong billing done by Tikona Mumbai in regards to my case where I was promised that I would be getting charged for CB 299 Plan at 1000MB free + 1 Re/MB and then after 300 MB, it ll be free which translates to 299+300 (@ 2MBPS) + taxes. Now this month suddenly they are charging me as per the new plan with the cap limit of the bill going to Rs. 999 than 599 which was initially promised. I am highly dissatisfied with their attitude and would suggest no one ever to take their connection.
Pragya Mishra

Tikona Digital Networks — Bill In Spite of Disconnection

I was using Tikona's Wifi Broadband Service, in mid June 2010 i had problems as the net was totally closed for more than 10 days, after 10 days the tikona's person came and told that the net would not be able to run again as their company had switched the towers, so it could not be started again. So i asked to disconnect the net. The person Mr. Santosh took the wifi box and filled a form for disconnection.
However after one month i was surprised to see the bill of amount Rs. 300+
Again next month I received a bill of amount Rs. 600+ and the next month Rs. 900+
Now every month i am receiving the bill even though I have no connection.
How are these people working i donot know.
I have made numerous complaints to Tikona Call Center but to no avail.
And to make matter worse i receive numerous phone call from Tikona for payment and Regular sms's ...this is basically a harassment they are doing.
My tikona Serice Id is [protected]

Internet Connection — poor installation

Dear sir,
i am very sorry to inform you that before one month i have taken internet connection. I was not present at home at the time of installation.
The cable is not connected properly. Your personnels inserted cable through the window. Now the window is open all the time.
Due to open window Mosquitoes are harrasing us every night. I made complain to the main office as well as local office Many times but no body is there to listen
The complain was made before 10 days.
Pl. take some action and do the needful.
Thanks,
Dr. Vishal Bokdia, Jivandhara Naturopathy and Yoga Centre,
A-133, Hariom Bunglows, B/h Rangoli Hotel, Nr. Rundhnath temple, surat Dumas road, Surat

Yes, I am also facing the same problem. From day 1, I service is very bad.

I agree. Tikona is the worst i have ever seen. No network coverage, its too slow. I got 1 Mbps plan but all the time the download speed is only 234 kbps and upload speed is 45. It took me 3 hours to download 6 Mb file. [censored] Tikona.

tikona chi aaichi gaand salle jhavade lumsum bill ghetat ani puchi chi speed detat fodriche saale

SANKET B. KADAM


----- Forwarded Message ----
From: sanket kadam <[protected]@yahoo.com>
To: [protected]@tikona.in
Cc: nodal.[protected]@tikona.in; nagesh.[protected]@tikona.in; [protected]@tri.gov.in; [protected]@tcil-india.com; d.[protected]@nic.in
Sent: Thu, 3 March, 2011 8:51:46 PM
Subject: NSATISFACTORY SERVICE AND FALSE COMMITMENT

TO

CUSTOMER CARE TIKONA

CC TO
MR VIKAS BHOSLE, TIKONA CARE
MR NAGESH PRASAD, APPELLATE AUTHORITY TIKONA
THE TELECOM REGULATORY AUTHORITY OF INDIA
The Hon’ble Authority. Telecommunications Consultants India Limited
Mr. D.Madan Deputy Secretary Department of Telecom (incl. BSNL & MTNL)



i am your wifi bro user with plan hunltd 3899. i am staying below address and on my building only your tower is installed. when i came to know that tikona is avilable in my area i called for demo . after doing so i got approximate 10 calls from different agent. after that your 1 agent name PRAMOD came to my home and showed me a demo which was showing healthy speed.
he didnt provided me any broacher but suggested me hunltd 3899 plan and committed that you will get consistent speed of 600 kbps. which sound convincing to me so then and there i gave him cheq for payment of 6 month. on 1st of Feb i started using tikona with user id [protected]. till first 10 - 15 days the speed was consistent i.e around 550kbps to 600 kbps. but after that it went down to 150 kbps to 250 kbps. so i called pramod for same he told me that there must be some problem so he asked me to call his senior MR VAIBHAV who works as customer service assurance executive. when i called him he sent 2 engineers to solve my problem also he personally came down to my home to check. even after that the problem was not solved on head of that vaibhav told me that i got some serious problem with my laptop only. also he told me that there must be problem in using wifi so he offered me to provide connection through swith which was installed on my building and he assured that this will solve my problem and i will get consistent speed. beliving him i agreed for that when i got connection from direct swith just for 1 day i got satisfactory speed and from the next day onward i was not able to get connected so i again called vaibhav so he said he is sending MR ANIL. who is engineer to my place.
when anil saw my plan and all details he told me that my plan provides 600kbps speed n after that it reduces... it was too much shocking to me cause it was clearly told by pramod that this plans provide consistent speed. when i told anil that this was told to me he said that this sale people do not have that much knowledge. suprisingly i called back vaibhav, because he too was working on my problem from 2 weeks but he never told me that ma plan is not consistent speed. when i told vaibhav he too was suprised so i called pramod, he said to me that in your plan you get consistent speed and that technical persons dont have any knowledge.he also added that he his working from last one year and he have better knowledge than anil it was too irritating for me. anil pramod and vaibhav had a conference call on which they discoverd that my plan really do not provide consistent speed.
i was told by vaibhav that pramod have commited wrongely so he will solve my problem. when i called pramod he said its his mistake that he commited wrongly that i will get consitent speed he also agreed to come down to my place and resolve the problem.
from that day to till date pramod is not picking up the call and when i am calling vaibhav he is saying what speed i am getting is according to my plan and he cant do anything as the false commitment was given by pramod. also he suggested me to change my plan

what i want to convey is changing the plan is not the resolution. after all what i have faced is false commitment and poor customer service respons. which is not at all according to tikona image. i find mr vaibhav least intrested in solving my problem and more intrested in blaming pramod which is not at all suitable for customer service assurance exe. its more than 15 days now and i am still getting speed of 150 kbps to 250 kbps... is this what i should expect from tikona...if i would have told clearly about plan before only i would have chosen different plan...so why was the false commitment given...and now is that my fault that my plan dosent provide me consistent speed even after i was told so...or it was my mistake to pay in advance for six months by trusting on tikona image...i sincerely look forward for positive and quick action from you as it is really disappointing being a tikona user.

SANKET B. KADAM
[protected]
3/b 505 narendra complex vaishali nagar
dahisar east mumbai 400068

Tikona — Excess amount in Internet Bill

I am highly dissatisfied with the way Tikona has handled our internet service and also the complaints/queries related to it. I have been talking to their representatives to sort out the last bill dated 15th of April, 2011, but there seems to be no progress. We had DISCONTINUED Tikona service on 30th March 2011, but as per the 15th April bill we have been charged, with a sum of Rs. 1515.52, till 15th of April, 2011.

Now, instead of rectifying the previous bill, Tikona has sent us another bill dated 15th May, 2011. This time the amount includes: Previous dues of 1515.52 + Late fee charges + New bill for the period 15th April – 15th May. The total due amount now stands at: Rs. 3088.93. We had moved out of the premises (mentioned in the bill) on 4th of April, 2011 and we have legal documents to support it. We had also raised a ticket number 1-[protected] to try and sort this out, but they are either cheating us or are incompetent to handle customer queries.

We are also planning to file an FIR against Tikona. Please help us in this regard.

Our Tikona Customer ID is: [protected]

Regards,
Salleen Ranjan

Email: salleen.[protected]@gmail.com
Mobile: +91-[protected]

Mine story is also the same.

Dear Sir,
Please find the below email communications regarding the refund of my amount which I had paid to "Tikona Digital". To present you the facts once again, I request you to kindly note the following:
1) My Tikona Digital Internet Connection was commenced on 27/11/2010.
2) I made an advance payment of Rs 3008/- (vide Cheque No. 112341 dated 19/11/2010

drawn on Punjab National Bank, Anushaktinagar.) to cover the period of Six Months.
3) After using the net for 3-4 days, I was not satisfied with the services and Internet speed and hence I lodged a request for disconnection and refund.
4) I lodged the request on 02/12/2010 and I was promised by your Customer Care Executive that within 30 days, I will get my money back.
5) I also emailed the same request for disconnection and refund to customer support and requested them to send their representative to collect whatever devices they had installed at my home. The same email could be found below.
6) I waited for 1-2 weeks but no body from Tikona Care came to my home to collect the devices.
7) In the meantime, I kept on calling the Customer Care to know the status of my refund request. Everytime, I was given the same reply that I would get my refund within 30 days.However, things never moved beyond the assurance.
8) I kept on writing emails to customer care as well as Nodal Officers. However, I was too surprised to note that Nodal Officer always replied with a pre-typed text to every mail of mine. After receiving same reply again and again from Nodal Officer, I could make out that Nodal Officer did not even bother to read the email and the content of the mail.
9) After a lot of pursuance and follow up, the person from Tikona Digital came to my home on 30th December 2010 to collect the devices. The devices were returned to the Tikona Personnel in the working condition.
10) I was informed by the person who came to collect the devices that within 15 days I will be receiving back the cheque for my refund.
11) Since then, I have been following up with your customer care executives and the Area Manager for the status of the refund but every time they have given me a reply that refund will be processed within 30 days.
12) It is more than 45 days since the time I made a request for the refund. I do not understand when the "30 Days Deadline" will be over for Tikona Digital.
13) I have again called on your customer care number on 11/01/2011 and again I have received the reply that my request is under process.

I am still waiting for my refund. Tikona Digital is the most Pathetic Internet Service Provider.

Vicky Gautam
Tikona A/c No.: [protected]

People from this company are fake and i am taking legal action for this company.
My Refund is not given to me and even internet is not installed at my place.

Rishab Jain
+91-[protected]
[protected]@gmail.com

I will not stop fight for this company. I will take legal action fast.

Rishab Jain
+91-[protected]
[protected]@gmail.com

Hi Rishabh i am also facing the same problem i am due for 2995/- ankurgupta.[protected]@gmail.com

Tikona Digital Networks Pvt.Ltd — slow speed connection

dear sir,

i am kapilesh kakirde using tikona digital networks internet conection my user id is [protected] i am getting problem of slow net speed i have complined about that to customer care complaint no 1-[protected] company said we will send service engineer but no one has come & i am getting this problem every month company is not giving proper solution because of this i am getting loss in my business

Hi,

We are sorry to hear your experience. We have taken a note of your issue. Someone from Tikona will get in touch with you shortly.

- Tikona Digital Networks

TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]

TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]


TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]


TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]


TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]

TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]



TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]


TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]


TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]


TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]


TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]


TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]

TIkona Broadband Hyd and secunderabad
any want to know tikona broadband plans...
call me...[protected]