[Resolved] Tikona — Dirty Quality of Service

vantive

from Noida, Uttar Pradesh

Address:

Pune, Maharashtra

I purchased Tikona services on 19th of September 2010 and got it installed on 21st. It was the only day I could get to use the internet. The worst night mare started after the couple of hours of first usage. I could not browse the net for next whole day. Called up hotline at 11 pm: reply-some technical snag is being fixed at the tower.. i was surprised to hear this.. at night 11 pm how can the technical guys fix the problem on tower. Later I came to know this was all fake. and also came to know from my neighbours that this is the Repeated story they tell everytime a subscriber calls them for connection down.

24 hrs passed still the same story. And after 5 calls, i got frustrated and asked them to disconnect the connection right now.

Since the disconnection was accepted over phone. Till today, I havent got any response from the tikona team in written that my disconnection was accepted. It has fallen on the deaf ears despite my several requests.

I had paid Rs. 2,000 odd to them and they are in no mood to return my money.

Please advice what should I do.

thanks.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kavi raj

from Hyderabad, Telangana

hi this is vr babu, ur suggision very very curect, warest staff and office exicutives, warest call centre's, warest language- call girls in use, so i agree this situation, so tikona staff and call girls change u r charector.less speed and aditional billing arrages.there are no usages and bill are issurd, that company only for customer amount very importance.
by

raj

venkata123

from Mumbai, Maharashtra

The same thing happend to me also. I took connection on 29th september, hardly i used 30th september and from first onwards they disconnected, when I called care they told me due to owners problem the Nano device needs to be shifted to another residence, for this they gave me 15 days timeslot, I called them for atleast 10 time after 15 days, I would get the same answer "WE WILL SEND THE TECHNICIAN TO YOUR END RIGHT NOW AND THERE IS PROBLEM WITH VPN...BLAH..BLAH..BLAH..."

I had spoked to lot of customer care supervisors(M SREEDHAR) this [censored]ing GAY always try to bluf the customer saying it will takes 15 days more...

I got frustuated with these TIKONA CUSTOMER GAYS...I lost Rs.500 DD amount and moreover am getting calls and sms saying to pay Rs.404

Please let me know how to take action on these case...

Thanks,
Venkat
[protected]@yahoo.co.in

charanjeet20

from Mumbai, Maharashtra

Hi!

The worst service in the world is of Tikona broadband, I have got this installed on 1st November, may be before & they took 500 rs as installation charges, and was promissed that will get username and password in 24 Hour, but till date (12/11/2010) i havent recevied any username or Password.

I have called 15 times to their call center every times i am promised that i will get the same in 1 hour, But no one calls or there is no One to give username and password. . . . every time i call the call centre and i get repeatedly same answare, that i should get the password in 1 hour. . . . .

PLEASE DONT BUY TIKONA BROADBAND, THIS IS WAST OF MONEY. . . . .

CHARANJEET SINGH
[protected]@MSN.COM
[protected] (REGISTERED MOBILE WITH TIKONA)