[Resolved] Tikona — Refund not given | |
user id-[protected] I have taken tikona network on 7th feb but later after a month I told them to disconnect the service but they didn't do it and I stopped using tikona on november 5th I got a call from a solicitor namely rajendra choudry senior advocate from mumbai highcourt he told me that I have to pay my outstanding amount of 2935rs within 1hour otherwise he will file a case in court against me and as he said I said the entire amount which is due but in fact I didn't used that and he said that I wil get my refund amount in 2days but I didnt get any amount still now and I called so many times customer care of tikona I lodged my complaint on 6th november regarding refund mr.Bhushan has taken my case of refund who is a floor supervisor of tikona he said me on 26th november my refund cheque of 2935rs has been despatched by courier u wil get it in 3-4days bt I request you to wait for 10days I agreed with him but on 6th december as 10days after I called mr.Bhushan he again told me to wait till 10th december and on that day also I didn't get any cheque I called on 10th december but that time mr.Bhushan was not there and his collegue mr.Razzaq spoke to me had behaved very rationally and do whatever you want and said wait again till18th december and I request you solve my problem as soon as possible being a student facing so many problems from tikona .And like me there are so many other customers of tikona are cheated by this company..plz help us thanks syed salman [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Subject: Dont go for Tikona ( Tikona is chitfund company not a broadband - no refund possible only u have to pay)
I have applied for the broadband connection in Tikona with amount paid Rs.1653 after testing the connectivity(somehow got the connectivity) finally after 7 days they had come down and checked for the fixing the connection where they have found that there is no connectivity available on my house or near by and they said that we are going to cancel this connection as it’s not in a feasible area from the access point.even from myside i requested them to cancel the connection on july itself.but still now they have not paid my refund my money and called them several times(20) and mailed them also(15) still no proper update.they are saying that it sent by courier and asked them to provide the shippment number but they dont have even cant provide then after two days i called them and asking for update then saying that cheque is returned for unidentified reason(god only knows) ..but mailing address also clearly communicated with them even mailed also.but no use it almost 3 monthe over
here is the some of mail communication passed from my side and tikona after frustration.
--- On Thu, 25/8/11, Pon Elangovan, Nextedge <[protected]@mashreq.com> wrote:
From: Pon Elangovan, Nextedge <[protected]@mashreq.com>
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
To: "[protected]@tikona.in" <[protected]@tikona.in>
Cc: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>, "Customercare" <[protected]@tikona.in>
Date: Thursday, 25 August, 2011, 5:31 PM
Hi,
The below reference has been raised on July 20th and informed that will get the refund within 30 days but still now I have not received the amount back.
I don’t understand one thing that there is no broadband connection made at my home by tikona but amount PAID Rs.1653 through cheque while filled the application form on July 1st week.So I tried to keep on asking what happened to the refund money but every time you are saying that we have forwarded to the concern department for necessary action but no action it’s placed still now.
One more thing that you were asking me about mailing address for refunding money, why can’t you check the mailing address in the application form where I have filled my personal details and mailing address, even I have provided the bank cheque when applying for broadband connection then why cant you refund the money direct to my account instead of wasting my time and increasing amount of time you spend to refund the money. simply I can say that it’s Horrible.
Reference # 1-[protected]
Regards
Elango
From: Pon Elangovan, Nextedge
Sent: Wednesday, August 03, 2011 10:23 AM
To: 'Customercare'
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Hi,
Please transfer the amount to my account in standard chartered bank
Account details:
Account No: ******624130
Name: *******ELANGOVAN
If you require my mailing address please find it in below,
Pon Elangovan K,
#12,Divya Enclave,
1st A cross,Akshayanagar,
2nd Block,Ramamurthynagar,
Bangalore - 560016
Regards
Elango
From: Customercare [mailto:[protected]@tikona.in]
Sent: Thursday, July 21, 2011 3:15 PM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Dear Mr. Elango,
Greetings from Tikona!
This is with reference to your below mentioned request. We regret the inconvenience caused to you.
We would like to inform that, the refund request has been forwarded to the concerned department for necessary action.
In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.
Thanking you and assuring you of our best services.
Regards,
Esther.D.M
Tikona Care
W: www.tikona.in
From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Wednesday, July 20, 2011 9:37 PM
To: Customercare
Cc: [protected]@yahoo.co.in
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Hey,
Don’t you understand what is the issue here, there is no broadband connection done on my home but amount PAID.
I have just applied for new broadband connection with amount paid Rs.1653 and they came for connection but no connectivity from your access point to do my request. that’s why I am requesting you people to cancel my application at earliest and return the money ASAP. I cannot call anybody to request to cancel again and again. Do not mail me again, Just return the money.
If you are not understanding, you can call me and ask about it.
Regards
Elango
From: Customercare [mailto:[protected]@tikona.in]
Sent: Wednesday, July 20, 2011 8:42 PM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Dear Mr. Elango,
Greetings from Tikona!
This is with reference to your email regarding disconnection request of your Tikona WI Bro account.
We wish to inform you that the disconnection of the account can be processed on fulfillment of the below
1. Please contact our Toll free no on [protected] to raise disconnection request.
2. Disconnection of the services would be subject to realization of outstanding payment and return of modem in working condition, (if provided.)
3. Please confirm back on this email once a disconnection request is registered on our toll free help line.
Please note your reference # 1-[protected].
Please quote this number in case you wish to provide us any additional feedback regarding your service issue.
Request your co-operation and support.
Regards,
Purandar Shanmuga G
Tikona Care
W: www.tikona.in
From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Tuesday, July 19, 2011 9:46 PM
To: Customercare
Cc: [protected]@yahoo.co.in
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
HI,
I think you can better deposit my money back because I cannot wait for that much long which you people take it to resolve the issue.
Mention the Status : Cancelled due to customer Not in a Feasible network location
I am going to apply in other ISP. Thanks for your time
Regards
Elango
From: Customercare [mailto:[protected]@tikona.in]
Sent: Monday, July 18, 2011 10:50 AM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Dear Mr. Elango,
Greetings from Tikona!
This is with reference to your below mentioned request. We regret the inconvenience caused to you.
We would like to inform that, the request has been forwarded to the concerned department for necessary action.
In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.
Thanking you and assuring you of our best services.
Regards,
Saranya P.R
Tikona Care
W: www.tikona.in
From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Sunday, July 17, 2011 11:04 PM
To: Nagesh Prasad; Nodal Karnataka
Cc: Customercare
Subject: Login: [protected] - Broadband Connection Availability Feedback
Hi All,
I have applied for the new broadband connection in ramamurthynagar,Bangalore and they came for demo when they did not show me any bandwidth test or proper connectivity available on this area except tikona website on demo in my laptop and after one week time(exactly 6days) they had come down and checked for the fixing the connection where they have found that there is no connectivity available on my house or near by and they said that we are going to cancel this connection as it’s not in a feasible area from the access point.
I agree that we cannot do anything in this case but all I just want to say that before advertising on some location for broadband service, first check the connectivity from the Access point then go for it I mean Advertisement.
It’s really waste of our time that calling you people, spending 2 days(demo&connection) and waiting for one week then finally nothing is done. It is not required and needed at all.
Even my home is not in a village of karanataka, it is near to Ramamurthynagar which is in Bangalore city and 500meter away from Ramamurthynagar.
Please let me know if you have any plan to extend or new access point in Ramamurthynagar(Exact location : 1st A cross,Akshyanagar),Actually I am interested in Tikona Broadband service
I heard that You have 40,000 customers in Bangalore, then why are you stopping there itself, Go for More with good service and support.
Thanks for your time to read this mail
Regards,
Elango
91-[protected]
Disclaimer
[protected][protected][protected]
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
[protected][protected][protected][protected]
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
[protected][protected][protected][protected]
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
8/25/2011 4:01:37 PM
I have applied for the broadband connection in Tikona with amount paid Rs.1653 after testing the connectivity(somehow got the connectivity) finally after 7 days they had come down and checked for the fixing the connection where they have found that there is no connectivity available on my house or near by and they said that we are going to cancel this connection as it’s not in a feasible area from the access point.even from myside i requested them to cancel the connection on july itself.but still now they have not paid my refund my money and called them several times(20) and mailed them also(15) still no proper update.they are saying that it sent by courier and asked them to provide the shippment number but they dont have even cant provide then after two days i called them and asking for update then saying that cheque is returned for unidentified reason(god only knows) ..but mailing address also clearly communicated with them even mailed also.but no use it almost 3 monthe over
here is the some of mail communication passed from my side and tikona after frustration.
--- On Thu, 25/8/11, Pon Elangovan, Nextedge <[protected]@mashreq.com> wrote:
From: Pon Elangovan, Nextedge <[protected]@mashreq.com>
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
To: "[protected]@tikona.in" <[protected]@tikona.in>
Cc: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>, "Customercare" <[protected]@tikona.in>
Date: Thursday, 25 August, 2011, 5:31 PM
Hi,
The below reference has been raised on July 20th and informed that will get the refund within 30 days but still now I have not received the amount back.
I don’t understand one thing that there is no broadband connection made at my home by tikona but amount PAID Rs.1653 through cheque while filled the application form on July 1st week.So I tried to keep on asking what happened to the refund money but every time you are saying that we have forwarded to the concern department for necessary action but no action it’s placed still now.
One more thing that you were asking me about mailing address for refunding money, why can’t you check the mailing address in the application form where I have filled my personal details and mailing address, even I have provided the bank cheque when applying for broadband connection then why cant you refund the money direct to my account instead of wasting my time and increasing amount of time you spend to refund the money. simply I can say that it’s Horrible.
Reference # 1-[protected]
Regards
Elango
From: Pon Elangovan, Nextedge
Sent: Wednesday, August 03, 2011 10:23 AM
To: 'Customercare'
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Hi,
Please transfer the amount to my account in standard chartered bank
Account details:
Account No: ******624130
Name: *******ELANGOVAN
If you require my mailing address please find it in below,
Pon Elangovan K,
#12,Divya Enclave,
1st A cross,Akshayanagar,
2nd Block,Ramamurthynagar,
Bangalore - 560016
Regards
Elango
From: Customercare [mailto:[protected]@tikona.in]
Sent: Thursday, July 21, 2011 3:15 PM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Dear Mr. Elango,
Greetings from Tikona!
This is with reference to your below mentioned request. We regret the inconvenience caused to you.
We would like to inform that, the refund request has been forwarded to the concerned department for necessary action.
In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.
Thanking you and assuring you of our best services.
Regards,
Esther.D.M
Tikona Care
W: www.tikona.in
From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Wednesday, July 20, 2011 9:37 PM
To: Customercare
Cc: [protected]@yahoo.co.in
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Hey,
Don’t you understand what is the issue here, there is no broadband connection done on my home but amount PAID.
I have just applied for new broadband connection with amount paid Rs.1653 and they came for connection but no connectivity from your access point to do my request. that’s why I am requesting you people to cancel my application at earliest and return the money ASAP. I cannot call anybody to request to cancel again and again. Do not mail me again, Just return the money.
If you are not understanding, you can call me and ask about it.
Regards
Elango
From: Customercare [mailto:[protected]@tikona.in]
Sent: Wednesday, July 20, 2011 8:42 PM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Dear Mr. Elango,
Greetings from Tikona!
This is with reference to your email regarding disconnection request of your Tikona WI Bro account.
We wish to inform you that the disconnection of the account can be processed on fulfillment of the below
1. Please contact our Toll free no on [protected] to raise disconnection request.
2. Disconnection of the services would be subject to realization of outstanding payment and return of modem in working condition, (if provided.)
3. Please confirm back on this email once a disconnection request is registered on our toll free help line.
Please note your reference # 1-[protected].
Please quote this number in case you wish to provide us any additional feedback regarding your service issue.
Request your co-operation and support.
Regards,
Purandar Shanmuga G
Tikona Care
W: www.tikona.in
From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Tuesday, July 19, 2011 9:46 PM
To: Customercare
Cc: [protected]@yahoo.co.in
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
HI,
I think you can better deposit my money back because I cannot wait for that much long which you people take it to resolve the issue.
Mention the Status : Cancelled due to customer Not in a Feasible network location
I am going to apply in other ISP. Thanks for your time
Regards
Elango
From: Customercare [mailto:[protected]@tikona.in]
Sent: Monday, July 18, 2011 10:50 AM
To: Pon Elangovan, NES
Subject: RE: Login: [protected] - Broadband Connection Availability Feedback
Dear Mr. Elango,
Greetings from Tikona!
This is with reference to your below mentioned request. We regret the inconvenience caused to you.
We would like to inform that, the request has been forwarded to the concerned department for necessary action.
In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.
Thanking you and assuring you of our best services.
Regards,
Saranya P.R
Tikona Care
W: www.tikona.in
From: Pon Elangovan, NES [mailto:[protected]@nextedgesoftware.com]
Sent: Sunday, July 17, 2011 11:04 PM
To: Nagesh Prasad; Nodal Karnataka
Cc: Customercare
Subject: Login: [protected] - Broadband Connection Availability Feedback
Hi All,
I have applied for the new broadband connection in ramamurthynagar,Bangalore and they came for demo when they did not show me any bandwidth test or proper connectivity available on this area except tikona website on demo in my laptop and after one week time(exactly 6days) they had come down and checked for the fixing the connection where they have found that there is no connectivity available on my house or near by and they said that we are going to cancel this connection as it’s not in a feasible area from the access point.
I agree that we cannot do anything in this case but all I just want to say that before advertising on some location for broadband service, first check the connectivity from the Access point then go for it I mean Advertisement.
It’s really waste of our time that calling you people, spending 2 days(demo&connection) and waiting for one week then finally nothing is done. It is not required and needed at all.
Even my home is not in a village of karanataka, it is near to Ramamurthynagar which is in Bangalore city and 500meter away from Ramamurthynagar.
Please let me know if you have any plan to extend or new access point in Ramamurthynagar(Exact location : 1st A cross,Akshyanagar),Actually I am interested in Tikona Broadband service
I heard that You have 40,000 customers in Bangalore, then why are you stopping there itself, Go for More with good service and support.
Thanks for your time to read this mail
Regards,
Elango
91-[protected]
Disclaimer
[protected][protected][protected]
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
[protected][protected][protected][protected]
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
[protected][protected][protected][protected]
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
8/25/2011 4:01:37 PM
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Tikona Digital Network — REFUND NOT RELEASE
HiMy name if mayur patel , I purchase tikona internet services for 1 year, compnay services is very bad so i diconnect compnay service on 16.12.2010 & Compnay diconncet my service on 23.12.2010 & genrate refund claim complain no.:[protected] date. 25.12.2010 and told me u r refund received with in one months after one month i call compnay customer care they all time told me wait for 5 to 10 day i complain again today & complain no.:[protected] Dt.09.01.2011. give me urgent my refund cheque
Mayur B. Patel