[Resolved] Tikona — Threatening to pay bill/worst service | |||
Sir, My net has not been working since 15th April,2012. I had tried to bring tthis to the notice of tikona customer care but they were not lifting the call. At last, they responded around 25th and then they said that it is there internal problem and will get resolved in 2 days. After 4 days again its the same answer. I again tried after 3 days , then they said that they dont know about the complaint. and they "ordered" me to sit before the computer before calling them and wasting their time. Next time i did so and called them. I said that there may be problem with router and may please send a engineer for rectification. then the customer service guy again talked to me in a very rude tone and " ordered " me to file a FIR with police if i want something to be done. I even mailed to thier customer serrvice and asked them top rectify the problem. But there was no vaiable reply. Then i left them to their pathethic situation and went on. Then there were series of cals from al around tikona to pay the april bill. I said them to send a enginer and rectify the problem and the bill shall be paid next instant. One fine day some guy(of non-technical background) came and declared that it is not possible to rectify. Hence i asked him to remove the connection and waive my security deposit as their bill for month of April,2012. Then there was no sign of any tikona person or call. Now again since one week they are sending me msgs that i have 2 months bill outstanding. Just now at 13:00hrs on 18/6/2012 , a guy called me and threatened me to pay the bill or they would proceed(i dont know where) now please suggest me what to do. the rudeness and the callousness with which they have handled a customer is pathethic.and even more threatening. they are not removing my connection and threatening me to pay the bill. I personally pleead u all not to get into this trap of tikona. Worst service ever imaginable in ur farthest nightmare Was this information helpful? | |||
Nov 16, 2016 Complaint marked as Resolved Verified Support Jun 25, 2012 Tikona Digital Networks Customer Care's response "HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter order to assist you better, we request you to provide the following information: 1. Application NO.:- OR 2. Registered Contact Number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :– tikona.[protected]@gmail.com Regards Tikona Services" | |||
 3 Comments | |||
Comments
Bad service... I took the connection in 27th Nov'2010 for six months. Due to bad service like not connecting for 5days & speed, I requested to disconnect on 14th may 2011. Customer care people took the request and disconnected in 2hours. But shocking thing is I got the call on 22 june 2012 i have a due of Rs.3794.00. This people are not telling me the date i raised for disconnection & over to that they are using bad words to make me to pay. I am lodging the compliment against tikona in consumer court in bangalore.I serious request dnt take tikona connection. Its really bad service.
Reply
"Hi All,
My self Akshay P. Tikona user with user id/service id - [protected].
I had already faced lot of problems using Tikona net services and i can't bear more & want ring a bell for all of you for the WRETCHED, POOR, MISERABLE, PITIFUL, SERVICE PROVIDED BY TIKONA DIGITAL NETWORKS PVT. LTD.
1. The quality of the wire & modem & the wireless device (which is installed on the terrace)
2. The technical staff or online engineers not even well verse with English.
3. In month of Sep 2011 I was facing lot of technical problems from few month using your net services. Your technical person (look like mavali, tapori i.e, please hire some decent staff of engineers as they represent your company) also visited more then 10 times but could not solved the problem every time they blame the online staff or server room.
I have requested to disconnect my tikona service in OCT 2011 to customer care agent also have sent letter to the below address.
Mr. Sunil Nair
Designation - Head - Customer Service Quality
2nd Floor, 'Corpora', L.B.S. Marg,
Bhandup (West),
Mumbai - 400 078.
Fax no:[protected]
When explain the same to tikona customer care agent, At that time only i made request of discontinue of tikona services and customer support told me that i will receive confirmation about this very soon but still not received any call.
Instead i keep receiving the outstanding bill (including rental for NOV to JAN 2012) & harassment call from billing dept to pay the bill for which i hv not used the service
This has continued for 4 month i.e, feb12 & now I am receiving call from some guys asking me to make the payment or else they will drag me to court for the INSUFFICIENT, PATHETIC, USELESS SERVICE THEY have provided to me & breaking my trust.
I AM TOTALLY DISAPPOINTED WITH THE PATHETIC TREATMENT TIKONA is giving me after taking my money.
May be i should have listen to advise provided by my friend for not to go with TIKONA AS THEY had similar disappointment.
My self Akshay P. Tikona user with user id/service id - [protected].
I had already faced lot of problems using Tikona net services and i can't bear more & want ring a bell for all of you for the WRETCHED, POOR, MISERABLE, PITIFUL, SERVICE PROVIDED BY TIKONA DIGITAL NETWORKS PVT. LTD.
1. The quality of the wire & modem & the wireless device (which is installed on the terrace)
2. The technical staff or online engineers not even well verse with English.
3. In month of Sep 2011 I was facing lot of technical problems from few month using your net services. Your technical person (look like mavali, tapori i.e, please hire some decent staff of engineers as they represent your company) also visited more then 10 times but could not solved the problem every time they blame the online staff or server room.
I have requested to disconnect my tikona service in OCT 2011 to customer care agent also have sent letter to the below address.
Mr. Sunil Nair
Designation - Head - Customer Service Quality
2nd Floor, 'Corpora', L.B.S. Marg,
Bhandup (West),
Mumbai - 400 078.
Fax no:[protected]
When explain the same to tikona customer care agent, At that time only i made request of discontinue of tikona services and customer support told me that i will receive confirmation about this very soon but still not received any call.
Instead i keep receiving the outstanding bill (including rental for NOV to JAN 2012) & harassment call from billing dept to pay the bill for which i hv not used the service
This has continued for 4 month i.e, feb12 & now I am receiving call from some guys asking me to make the payment or else they will drag me to court for the INSUFFICIENT, PATHETIC, USELESS SERVICE THEY have provided to me & breaking my trust.
I AM TOTALLY DISAPPOINTED WITH THE PATHETIC TREATMENT TIKONA is giving me after taking my money.
May be i should have listen to advise provided by my friend for not to go with TIKONA AS THEY had similar disappointment.
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078