Tikona Digital Networks Complaints & Reviews

Tikona Digital Networks — Broadband Installation

I have paid Rs. 1850 to Tikona for the Broadband connection on 8th June, they have done the installation on 13th of June, it was install but it was not working after that they are giving me assurance everyday that it will work today....it will work today....but that today has not come till yet.

Everybody in Tikona saying lie, sales person(Bhupender Yadav), Technical person, customer care, also their nodel officer service is so carped, they don't have any problem if customer is suffering with any problem.

I think nodel office service is dummy.

I am loosing my lacs of Rs. business due to this problem because everyday i am thinking that it will be done today and will start my work from today onwards....

Can you please help in this matter.. i don't know what to do but i am very frustrated with that..

My Tikona broadband detail is
User ID [protected]
name : Rahul Mittal
M. No. [protected]

"Hi,

Good service given by Siddesh Tikona Agent, as my net was not working since morning. Siddesh told me some simple step and according I was repeating that steps and to my surprise my net got connected. Thanks tikona for providing such kind of Support...

Thanks&Regards,
Prakash Shirvandekar"

Tikona Digital Networks — Refund of money

Dear Sir,

I had applied for the new Internet connection of Tikona Digital Network in the month of march that too after doing several follow up i got the application form filled up,when i filled the application that time i was told that the connection will be done in 48 hrs and even i confirmed form the sales person whether the network connectivity is there or not he said yes after two days i received my user id and password and my registered mobile no with the company is [protected] but there was not response after receiving the user id and i was waiting for the connection to be done but again i have do to follow up for the same and then finally after calling 10 times i got the information that theres no netwrok connectivity near to my residentail premises so i asked them to close the application as i am not intrested in there service on 16th April ,when i had asked that my case to be closed that time the company should have informed me that it will take minimum 45 days to process the refund amount but they didnt do that then again i kep following for the refund amount when i called first they told me that the accounts departement need the customer account number which these peolle didnt provide to concerned dept,again i called after two days the customer care executive are giving me different response for my query , when i had already asked to close the case they are calling and asking me wther the connecion is working fine or not even i had put an email to the customer care but there was not response,So just two days back i got to know it takes 45 days to processs the refund amount ,customer care officers are not at all aware of the customers request they dont know what to reply back to customer andwhen i talk to the senior person he is assuring me that it will be done in 2 days of time i am fed up of following just for 500 rs
I request you to take necessary action and get my refund done with intrest as soon as possible

Warm Regards,
Pramod Kamble
[protected]

even same is the case with me..
I guess this is the way these Tikona suckers make money.
Though in my case they are saing I would get refund in 15 days..lets see

Tikona Digital Network — already deactivate my a/c but they sent me bill each month

my problem is that i had closed my account at june 12 -2011.tikona already reply me that your a/c have successfully closed and modem wifi was collected..bt at next month tikona billing department continue send me bill copy of further next months june,july.and when billing agent come at my home i said that my was already closed they act rude behaviour at my home.when i call at customer care they said that your a/c is active how it can happen when it was closed and how they generate bill.while i have already complain 12 to 15 time at coustmer care they said sir we forword your complain.but now 2 month pass and their make no action.
so please sir kindly request you that please make action on my complain at soon as possible and cancel all my billing because i paid my last bill after that my account was fully closed then how it possible that you generate new bill.
RAMAKANT CHAUHAN

SERVICE ID-[protected]
MOB.NO-[protected]

Dear Customer,

We regret the inconvenience caused to you. We have taken note of your issue and will get back to you at the earliest.

Regards
Tikona Digital Networks

"Hi All
I am very much satisfied with Tikona's customer care executive Mr. Vishal Durphe. He solved my queries related with my net connection and speed. He helped me to rectify my mistake at the same time educating me for the proper usage & doing first aid at the primary level so that I could not face the problem itself. My issue got permanently resolved..

Thanks & Regards
User Id:-[protected]
Rusoma Laboratories Pvt. Ltd."

"Hi

I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:

The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.

Regards
Manish Gupta"

Tikona - Not disconnecting my internet connection
I am using tikona broadband connection in Kolkata
I have raised a request for disconnection on February 2012through email, but they said me we accept it only by register email .Again I send request for disconnection 0n 28th February, 3rd march & 7th march, 2012 but they don’t send me any feedback and I have to use it. But finally I decided that I have to talk with customer care & they said to me your request is going on and very soon we take steps. After that I don’t trust anyone and i am not using the connection on 1st April 2012.

My User ID- [protected], Request ID-1-[protected]. My Registration Mob.- [protected].
My billing date is 26th of every month.
Even though i have not used the connection after on 1st April 2012 i got bill till 26th now.
Also i think they ll be sending bill next month also as they have not disconnected yet.
But i want the disconnection to be made on on 1st April 2012 itself as i have not used after that.
When ever i call customer, they are telling it will take 45 days according TRAI rules and your request is not update & you have to send email by register email id. I am fed up listening to such kind of excuses.
So please send me a corrected bill and take back your equipments ASAP.

My customer ID is : [protected]

Thanks & Regards
SANJOY SOREN

"UserID: [protected]. I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal trechnical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.

Regards,

Kishore"

""Hi All
I am very much satisfied with Tikona's customer care executive Mr. Vishal Durphe. He solved my queries related with my net connection and speed. He helped me to rectify my mistake at the same time educating me for the proper usage & doing first aid at the primary level so that I could not face the problem itself. My issue got permanently resolved..

Thanks & Regards
User Id:-[protected]
Rusoma Laboratories Pvt. Ltd.""

Hello,

The comment above hasn't been posted by us. Kindly remove the comment made on our behalf asap.

Regards

K.B. Kemkar
Head IT
Rusoma Laboratories Pvt. Ltd.
Indore

tikona network — nobody bother about customer

i booked tikona on 27-10-09 and still today 6-11-09 im not get connection no installation, customer care said that u take back your advance payment from tikona executive we dont have RR in your area. company not responsible for your money which you paid to tikona network. one of the third grade company i ever seen.

my tikona compaint no.[protected]

Dear
Sir/mam
I am Mohit Bajaj, from flat no 162, Dharam Kung Appartments, Sector 9, Rohini, Delhi 110085.
Sir i am not satisfied in your tikona companey so i taken i another boradband serveices.I am calling in your caustomer care and he give the my disconnection no and no is[protected] @ my contact no is [protected]

So pls dropp the my connection .

Your
Mojit bajaj

I am from Bangalore,Karnataka.I am complaining about Tikona Broadband services because It is ' the ' worst network service provider in India(only in India because india ke bahar jane ki aukad nai hai). Worst customer care services. It looks their technical engineer are passed out form some street college.Solving a problem is far away from their knowledge they don't even know how to figure it out that what is the problem.
A little suggestion from me to tikona : " agar aukad nai hai to company kyu kaholte ho..."..more wrst is i am not event able to connect to tikona main page from last ont month and after all of this what i got is a bill of 1653...father of ...bastrds..beep beep beep...please dont even think about getting tikona
here is my number if any one wants to confirm me please contact me
[protected]
[protected]@yahoo.com

I DISCONNECTED IN JULY 2010

TIKONA WIRELESS — WRONG BILLS AND PESKY CALLS

I took tikona service in june 2010 and then disconnected it in july 2010, paying all the dues for the time i had used the service.

post that few months down the line, people from tikona started calling me that i have to pay bills of 3000/-.

it comes out that they never disconnected and still charged me.

now even after writing more than 20-30 emails to Customer care / Nodal officer vikas bhosale, i still get the same calls even after more than ONE YEAR.

this is september 2011 and i am still getting rude calls from pathetic lady customer care reps saying i have to pay bill.

[protected]--

Following mail was sent by me on Dec 1, 2010 to which NO REPLY

I have been facing the following issues since the last 4 months from tikona. There have been repeated attempts to clear these, but every time I get the same issue again and I am not able to understand the senior management is doing to resolve this, other than mailing me a standard mail

This is regarding account [protected]

I had a bill of 136 in first month which i paid
After than I put my acc on suspension, so I did not use any service since August 2010 till date.
After this I get a bill asking me to pay the bill (which is WRONG)
Then I lodge a complaint and I get a call after a month, that the issue has been resolved and the bill was wrong and it will be reverted.
After this more problem from your side : I get a new bill of 661/- (Mind it, that I have not resumed any service)
I keep getting SMS and mails asking me to pay bills whereas I have now moved to new location and asked to disconnect the service.'
During all this time I have been mailing Vikas Bhosale, and I never get a simple call from this guy
TILL DATE THIS IS NOT RESOLVED.

I need to know who is the CEO of this company and would like this to go his mail box.
[protected]-

Following reply from Tikona after I complained on which no further resolution:

Nodal Mumbai nodal.[protected]@tikona.in
to n1t1n <[protected]@gmail.com>
date Wed, Dec 1, 2010 at 10:13 AM
subject RE: PENDING DUES FOR TIKONA Wi-Bro Service
mailed-by tikona.in
Important mainly because of your interaction with messages in the conversation.

hide details 12/1/10


Dear Mr. Gaopande,



Inconvenience caused is deeply regretted.



We have assigned your case to our Billing Team. They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number : 1-[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Vikas Bhosale

Nodal Officer - Mumbai

Tikona — worst broadband service

Tikona - Worst broadband service in india,

i am using tikona from past 8 months onwards and i have shifted my house fro one place to another place and i have asked tikona coustomer care guys to sift the thing, they told that it will be done in 24 hrs, it happened 240 hrs but no reply from them, i called daily to the coustomer care guys and they said it will be done ASAP but no resonse from them, but i ot my bill for the month, worst service and no resopnsible towrds coustomer care guys even though if you speak to the manager level people also. useless to use this broand and even we can go for local broadband service than this tikona.

Dear Customer,

We regret the inconvenience caused to you. Request you to share either your Username/Service ID/ Billing Account Number, for us to assess the problem and revert to you at the earliest.

Regards
Tikona Digital Networks

"Hi All
I am very much satisfied with Tikona's customer care executive Mr. Vishal Durphe. He solved  my queries related with my net connection and speed. He helped me to rectify my mistake at the same time educating me for the proper usage & doing first aid at the primary level so that I could not face the problem itself. My issue got permanently resolved..

Thanks & Regards
User Id:-[protected]
Rusoma Laboratories Pvt. Ltd."

Tikona Broadband Services — stupid reply against compl. & no active staff of bill dept & tech. dept.

Hi sir / madam,

Sub: complain against tikona broad band services

Before a 1 & ½ month I had applied for tikona broad band services through sales man of this tikona broad band services & A/C no was [protected]
That time company had assured me for best services of broad band and given me plan of Rs-499 in this plan unlimited surfing & downloading free for a month.

On the time of activation they had change my plan 499 to 599 rental after that technical dept of company came at my home & attach the dives on the same time there was technical problem in his system from day 1st, further services was totally stop due to technical fault after that I had complain against services to technical department 4-5 times & they had also given me complain no but there was no action on complain from technical dept.

Finally in decided to go for deactivation of connection on 4th sept and request them for my initial deposit which a have been submitted in the starting Rs -500 but till date there is no any action against that , any call from company side when I make call to the dept which is in sec 11 dwarka & sales executive they don’t picks up call

So sir I have hardly request to u that take some immediate action against them & any my deposited money

Thanks & Regard
Surender Sharma
[protected]

Hi there,

My USER ID is - [protected]

My contact number is - UAE - +[protected]

India - [protected] (Sushma Khandagale)

Tikona had restored my net service last week for 2-3 days with a very low speed. Now it has stopped again. 2 weeks back Tikona gave a call at my home number saying that the problem was from Tikona end and they are waiving off the bill which seemed to be a hoax as 3 days back the recovery guys came to collect the 2 months pending bill. Now today (27.06.2012) I called up customer care (from UAE) the tech dept guy said that there is no prob from their end and the complaint is of billing dept and when call was transferred to billing dept they said it is of tech dept. Today was my last call to TIKONA regarding the service and bills. I will be launching a complaint at consumer court soon as Tikona is not willing to help their customers. No tech person has yet come from tikona (tikona cc says that the tech person was unable to find our address). If recovery person can find our address Why no tech person.Attached is the bill from Tikona for the period where there was no connection.

Now that my connection is disconnected by Tikona, the so called Legal dept is harrasing me for the Payment foe the service not given to me. As I am out of India the calls are attended by my family members. The recovery people are threatening my family members saying that Police will be coming to arrest me, which is creating tension at my home. If the calls do not stop I will be bound to file a case at Police station against TIKONA and the recovery guys whose Number and names (along with call records) are with us. Also they are threatening my family members for money which itself is a crime.

i had register for internet connection of Tikon service, after the demo setion took at my place, now the installation guy refuse to install the modern as the tower was not in range in 500 meter which may give me surfing trouble in future. As this was acceptable, but still i have not received my Deposit amount check which i had give at time of registration of Rs 500.

The major thing is that i am receving bills and sms to pay the bill on time.


Thanks,
Priyadarshan

Congratulations ! I have decided to pay up the Tikona bill of Rs. 274 inspite of not using your service for a single hour. In fact I will be paying Rs. 500+ Rs. 274= Rs. 774. The 500 rupees was the security deposit. I have attached the full and final settlement receipt for your reference.

Congratulations to Tikona billing department for being persistent in sending bills on regular basis and charging interest at the rate of 120%. Indeed many many congratulations to the CFO of Tikona. It is an excellent business model- in modern electronic extortion. I hope you will give some management lessons in Harvard and other institues and explain the new MBAs how to run these types of businesses and make returns of 120%. Congratulations again.

Congratulations to the customer service team for actually managing to shield up to 50 calls from me to reach the concerned person who can take action. Customer service team you are doing a wonderful job at not providing any customer service. I think you should ask your management for a raise. It has been truely frustrating experience to the customer which means that you have done a fine job

Congratulations to the management team for hiring individuals in billing department and in customer service. They have done a tremendous job at not allowing any information to reach the management. The best part is that the management believe that everything is going well when it comes to customer satisfaction.

May you all succeed in extorting more money from the customers. Also is Tikona going to come out with an IPO? I think I will try to see if I can buy some of your shares. I am really impressed with your business model. The best part is that it is legal

Wishing you all the success in the future

Tikona Broadband — No connection installed and not yet received the refund even after 4 months

I had subscribed for a Tikona connection at my residence (28 chunawala building,2nd floor room no 21,mohd Ali Roadmumbai -3) on 1st June 2010,even before installation there was no network at my place but the sales guy (Mr.Suraj) blufed me saying that there is network at my place and the connection will be installed in a day or two and took a cheque of Rs.500 drawn on icici bank(cheque no :514871),but when the engineer came to install he found no network at my place and no connection was installed.

Thereafter i requested for my refund and i was being told that i will get the same with in 45 days but now its almost 90 days and i have not yet received any refund nor has any one contacted me from tikona.

I am calling the customer care every week and what i am getting is just an assurance (complain no.s :[protected] and[protected].


I have also escalated the issue to the issue to its nodal officer - mumbai Mr.vikas bhosle ( Escalation Docket Number[protected] & 1-[protected]) but yet have not received any responce or revert from him accept a assurance mail.



Thanks & Regards
Danish Patel
danish.[protected]@gmail.com
[protected]

The same is with me. When I wrote mail to Vikas he replied a templated message. After 1 month when I enquired about status, he again replied a templated message which has not information. I committed a mistake by not blocking cheque which they have encashed unlawfully. Tikona has no business etiquette.

User name [protected]
i got the connection on 15 /3/2011
i was not satisified with the service
opted for dissconnection
based one my request they have suspended my account from 17/3/2012
now i want my refund for the amount 1433 Rs which i payed thru check and they already processed my check

i need my money back

I am an unfortunate customer with the company. I have called the call center more than 25 times regarding an issue. Every time I call, the customer service representatives were so unprofessional in their behavior. On top of it, they were unapologetic and used to hang the call on my face.

In the month of June 2010, I applied for Tikona connection. The marketing guy came in and did some tests and took Rs.500 and left and the next day the technical guys come and try to install the BB but couldn't dude to weak signals. I was asked to call back and ask for refund which I did. they told it will happen in 45 days. It never happened. I kept calling and every time the cheque was under process. It has been under process for 10 months. I completely forgot the issue.

Again last month, I got a call from the marketing staff informing that instead of the Rs 500 refund, I can get the connection.

I accepted the deal. Again 2 guys come and did some tests and informed me that the connection is strong. and asked me to pay 1500. I told i cannot because I have already paid 500. they speak to some head and gave me a deal for 880.

I shouldn't have trusted these cheats, but I did and I gave them a cheque for 880. The money was withdrawn and the technical guys came and it was the same issue. The signal is so weak the connection is impossible.

I repeated the entire procedure this time for Rs.1380. I spoke to 'n' number of supervisors and CSR. None were there to help me.

I am feeling so deceived. Just to increase the sales volumes and incentives, you cannot cheat people like this.

No one from this company is helpfull. This is extremely bad customer service. They have not given my money back for Rs 1213.00/-

Rishab Jain
+91-[protected]
[protected]@gmail.com

How can you mark a customer as spam in you email system ,i just want my refund

Delivery to the following recipient failed permanently:

[protected]@tikona.in

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Message rejected as spam by Content Filtering. (state 18).

----- Original message -----

MIME-Version: 1.0
Received: by 10.216.59.147 with SMTP id s19mr10360358wec.25.[protected];
Mon, 18 Apr 2011 00:09:03 -0700 (PDT)
Received: by 10.216.177.141 with HTTP; Mon, 18 Apr 2011 00:09:03 -0700 (PDT)
Date: Mon, 18 Apr 2011 12:39:03 +0530
Message-ID: <BANLkTinGTarJb1d_BR9qNvMM2n5N+[protected]@mail.gmail.com>
Subject: Please Refund
From: Sunil Kumar <[protected]@gmail.com>
To: [protected]@tikona.in
Content-Type: multipart/alternative; boundary=000e0ce0d7da13b9ca04a12c11cc

*User name [protected]
- Hide quoted text -



i got the connection on 15 /3/2011



i was not satisfied with the service



opted for disconnection



based one my request you have suspended my account from 17/3/2012



now i want my refund for the amount 1433 Rs which i payed thru check and you
guys already processed my check



please refund my money and send somebody to collect your stuff

Hi Sunil,

We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.

- Tikona Digital

dear sir,
I had to apply for tikona brodband connection in last year but in the trubal of signal connection not be made after that the my deposit of Rs 500/- received after 5 month but u have made a cheque in my short name girish verma in steed of girish chander verma after that i call many time of c care and mail to nodel officer but neighter the correction of cheque nor issue a new cheque
my rag mo no [protected]
add-A-77, 1st floor parshva nath paradise
mohan nagar, ghaziabad
my allternate no [protected]

As per me previous complaint about Tikona, I am Closing the Internet and for Refund process i am wondering from mail to mail and they closed all request, please attachment. also they was not changed address till date.

I have not taken connection and my cheque of rs.881/- encashed on 27.04.2011 but not received the refund.

KirtiMathuria [protected]

I have raised a request on 28th Jun 2011 to disconnect the service. reques Id they provide is 1-[protected]
Can you please disconnect the service. since installation is not happned till date.

Tikona billing team calling me for payment. how i will pay for the service that i have not yet used.

I have applied for the connection on 20th May 2011 and paid Rs. 1423 to Mr Naveen([protected]). when i will get my money back?

I got receipt dated 22nd May 2011 having recepit no: 641082 from tikona. it is showing i have paid Rs. 1000 only. Why this difference?
Dissconnection Team saying we have not recived any payment from you. if that is the case from where i get this recipt.
is someone is cheeting me? can you help me out on this, so that i can log a police complaint for cheeting.

--
Thanks,
Bapiraju Akkina

Till date i did't got my refund back. What kind of work there are doing i dont know.
Even i skope with Nodal Manager Karnataka. He also disconnects the call.

"UserID: [protected]. I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal trechnical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.

Regards,

Kishore"

How can that be? I have not been able to login since the last one month? When I finally do, the pages do not open.

You can check the records and find out the number of times I have logged in..



I am facing connectivity issues every now and then.. Why dont you send over a person to fix the issue.. Its already been more than three months since I installed this fuss of yours. Even after repeatedly crying ouy for help, why cant you send a person to fix the issue..

When call the customer care, the connections works for a while... then the person on the other side of the call says, I'm having a good connection. So they cannot have anybody inspect..

Why can you just send someone to find out what the problem is?? I have many other things to take care, I dont want to spend all of my energy and time on such a petty thing as this.. If anyone is complaining, it is for a reason..

FYI,

Download Speed as of now..

Promised speed 750kbps

Here is the stats for today.. I have been trying to open this site since the last half an hour.. uploading has never been this difficult..

Is this what you call service restored??

Tikona broadband internet Services Provider — very bad improper service regarding internet connection

Hello,

This is to inform you that, before 3 days I had logged complaint regarding connectivity issue of Internet connection but unable to get proper response from Tikona broadband services.

User ID :- [protected]
Complaint ID :[protected]

Please do the needful on urgent basis.

Kind Regards,
Ravi Pratap
Mobile :- 91+[protected]

Tikona Net Connect — Pathetic Service

I had written the below complain to the Nodal Officer of Tikona however till date i dont have any satisfactory response.. My calls are unanswered and even my mails are not getting responded... Their customer care IVR time doesn't reduce from 5 minutes... and you have to keep on chasing them....

Requesting everyone save yourselves and stay 20000000 miles way from Tikona.. I am not even sure whether anyone will listen to me now bt least i can do i save others from getting trapped... HORRIBLE is an understatement for these shameless guyz.....

===============
Sent: Sunday, April 03, 2011 4:52 PM
To: Nodal Mumbai
Subject: pathetic Service

Hi,
After trying 8 times since morning, I finally managed to make the payment for the account number mentioned in the trail mail. Make sure that you dont charge any late fee to me and reply to my email with the concerns mentioned below.
Shailesh Pati
>
>On Sat, 02 Apr 2011 21:21:24 +0530 " shailesh pati"[protected]@rediffmail.com wrote
Whoever is the concerned Nodal Officer, I don’t even feellike saying " Hi " to you guyz as your dont deserve it... I am damp frustratedwith your (Un)support customer (dont)care.
My Account No: [protected]
Since the time I am your member, have always had the habitof making my payment well before the due date, you may please check my recordsto confirm the same. This time I have been trying to make the payment from last4 days but your "SELF CARE" section is not opening. I am calling upthe call center regularly and have been advise to "TRY AFTER SOME TIME"...
Today being the last day I had no other option but to pushyou guyz to hear me out. However your so called executive are too busy watchingthe match ( i could hear the commentary in the background). I have called up 5-6times in the last 3 hrs stating that if i am not able to make the payment rightnow, you guyz will levied late fee charges on my bill so someone need to reallywork on this... but in vain. You guyz kept on repeating the same thing i.e. TYRAFTER SOME TIME.... I have been told that everyone around the country usingTIKONA has the bill due date today ( which is quite surprisingly to me... uguyz are even better than the financialsector working in our country). As everyone is trying to make the paymentonline the site may be un-operational.
Your stupid agent (Mr. Ganesh) has the audacity to tell acustomer that you had enough time to make the payment uptil now, if you arerushing last moment its your problem. that is pathetic instead o[censored]nderstandingthe reason why am I not able to make the payment he is educating me on when tomake the payment. If that is so please communicate on your Bill stating - eventhough your due date is XXXX... please pay on the bill generation date or elseyou are responsible...He kept on saying the same jargon and ultimately hung upmy call when we were talking... he was too much in a hurry to keep the phonedown and was least bothered to even understand..
I again called and spoke to Mohsin Shaikh... even he kept onsaying the same thing.... He even refused to give the complete name of Ganeshsaying that there are too many ganesh.. little extra which he did from his sideis giving me the email id of the nodal officer. pleasingly you guyz are chargingservice tax from me for this fabulous service....
I am not even sure whether the nodal officer will alsobother to listen to me..Incase if you are listening i need the following :
1) I will not pay any late fee charges as the problem was atyour end which no one bothered to look into.. PS: i have the call recordingswith me the prove that.
2) let me know when your site will be working so that i canpay the actual bill amount.
3) a written apology from you guyz on the kind of servicesextended to me.
If I dont get an answer on the above within the next 48hours... let not forget that the are various consumer forums site, RTI andCCore people who are willing to listen to the voice of customer.... I am payingyou guyz for the service there is no charity here.....

Regretfully your customer,

Shailesh Pati

Yes...

I too along with many of my colleagues in company and friends from across Pune are seeing very slow speeds on Tikona...
service is not good...
Don't subscribe it's services...

I'm using BSNL.. happy from last 3 yrs.
Called customer care only 3-4 time..

Anand.

I'm also using Tikona's services since last 8 months. Certainly, i had speed issues but when i had a word with "Swati Sinha" - A Customer Care Executive, she understood my problem and sorted it out. They took 2 weeks time to get the things done but evetually it's going fine now. I hope i won't come across any issue further. For now, I do recommend Tikona.

To Tikona.Broadband,

Below are my details -
1. UserID: [protected]
2. Contact No: you can get this from your IT system. Only if you care to do something about the poorest quality in industry. BSNL is a lot better as Anand points out in his comment above.
3. I've already contacted hell lot times on customer care and that is of no use. The TL and Team members disconnect my calls.

Also, the supposed to be Appellate Authority: Mr. Sunil Nair does not care to respond back.
When the people at higher authority are not responsible NO ONE WOULD EXPECT the people at lower end of hierarchy to do some responsible work.

I also hope you don't use this information for damaging the existing poor service Tikona is providing OR against Me.

Regards,
~ru

Also,

Mr. Anil Sharma,

CONGRATS!!! Tikona has kept you as an exception.
But for me and for many of my friends and colleagues, Tikona is running after our money without any responsibility towards the services they are offering.

Thanks!

Also, Below is the complete list of issues I have raised at Tikona.
27 complains in just 4 months ... can you believe it?

From earlier post by Mr. Anand, he called 3-4 times in 3 years!!! Long live BSNL!!!

Tikona's Complain number - Date:Time
1-[protected] - 29-Jan:3:10 PM
1-[protected] - 13-Feb:11:50 PM
1-[protected] - 13-Feb:11:00 PM
1-[protected] - 03-Mar:9:10 PM
1-[protected] - 05-Mar:10:00 AM
1-[protected] - 01-Apr:5:00 PM
1-[protected] - 06-Apr:10:00 AM
1-[protected] - 12-Apr:9:00 AM
1-[protected] - 15-Apr:10:40 AM
1-[protected] - 16-Apr:9:13 AM
1-[protected] - 24-Apr:8:26 AM
1-[protected] - 26-Apr:12:10 AM
1-[protected] - 27-Apr:10:56 PM
1-[protected] - 28-Apr:3:46 PM
1-[protected] - 04-May:12:00 AM
1-[protected] - 04-May:10:57 AM
1-[protected] - 07-May:12:30 PM
1-[protected] - 11-May:8:35 AM
1-[protected] - 11-May:8:30 AM
1-[protected] - 11-May:9:00 AM
1-[protected] - 13-May:3:26 PM
1-[protected] - 13-May:10:00 PM
1-[protected] - 13-May:3:31 PM
1-[protected] - 14-May:10:45 PM
1-[protected] - 14-May:10:46 PM

As you can see, I've faced their technical problem almost every time of day.

Regards,
~Ru

I fully agree with you, my complaint no. 1-[protected] in since last month @least 20 time I have called tikona guys but till problem not sorted out now i am disconnecting there service for that also i have take their follow up.

very low speed issue

for the past week am facing worst network speed.i was promised 2MBps speed but getting only 120KBps speed.i raised many complaints but my isuues is not resolved. my name:BALAJI G S ID:[protected] area:old washermenpet, chennai-21

not refunding money

I have installed a broadband connection of tikona 2 months ago. but since then connection is not working. After multiple complaint, they are not returning the money. total amount is 2135/- rs

did you get any response from Tikona or TRAI ?