[Resolved] Tikona Wi Bro — justice | |||
USER ID: [protected] one day the call came from the unknown number i.e. [protected] against so many complaints to Indianconsumercomplaint.in regarding slow speed in Tikona wi-bro. He was saying that we ll give you a compensation of the problem you suffer. We ll give a free internet service for month. But on the same day my internet connection is not working then I call again to the above unknown number, and the number is switch off and till date. Then I request the to tikona customer care as well as franchise owner from where I got the connection. When I call to the tikona customer representative, he/she ask your number, DOB, address proof, and email ID and document submitted. Then he/she replied your email ID and phone number is not matching. Then I ask about what’s the phone number is showing there. I shocked the phone number is same as which I told you above as well as email Id also not matching. Then I called to the franchisee owner ( Vishal- [protected]) from where I go the connection , he was saying that call to the customer care, but the customer refuses to disconnect the connection with authencity of your account. Then I called again to the franchise owner, he replied so rudely said “ joh karna hai karlo”. But anyhow i submitted my disconnection request to the tikona customer care representative. Still I didn’t get any acknowledgement from the tikona service representative to my email Id i.e [protected]@gmail.com <mailto:[protected]@gmail.com> . Too many times I harass from tikona wi-bro as well as franchise owner. Please do something regarding in this manner. I want justice as soon as possible. RegardsSatin jain[protected][protected]@gmail.com <mailto:[protected]@gmail.com> Sr Engg (Indiabulls Power Limited) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Hello sir/madam
Today(4 july 2010) I get the bill from the tikona wibro.
Bill number : B[protected]
Billing beriod : 26 may 2011 - 25 june 2011
User ID : [protected]
Request Number for cancellation the connection on 13 june 2011: 1-[protected]
I shocked when i saw the bill, because the other plans are activated by someone or system error (UNLTD 3499 and FMC 2499). As well as the bill period is 26 may 2011 to 2 june 2011 and i send the cancellation request on 13 june reference no is shown above.
Please rectify the bill other wise i ll not pay the any single rupees against this bill( B[protected]
Regards
Satin Jain
Today(4 july 2010) I get the bill from the tikona wibro.
Bill number : B[protected]
Billing beriod : 26 may 2011 - 25 june 2011
User ID : [protected]
Request Number for cancellation the connection on 13 june 2011: 1-[protected]
I shocked when i saw the bill, because the other plans are activated by someone or system error (UNLTD 3499 and FMC 2499). As well as the bill period is 26 may 2011 to 2 june 2011 and i send the cancellation request on 13 june reference no is shown above.
Please rectify the bill other wise i ll not pay the any single rupees against this bill( B[protected]
Regards
Satin Jain
Still the person is calling me again and again. demanding for the deposit the amount wihtout saying or sending me the justify/right bill.. Please do in this matter...
Hello sir/madam
See the trailing mail carefully. Today someone came to my house for recovering the amount, I will not paid until the bill will clear. Please take up the matter and rectify the same ASAP.
Regards
Satin Jain
[protected]
- Hide quoted text -
On Fri, Jul 8, 2011 at 6:04 PM, Customercare <[protected]@tikona.in> wrote:
Dear Mr. Jain, Greetings from Tikona! This is with reference to your email regarding disconnection request of your Tikona WI Bro account. We wish to inform you that the disconnection of the account can be processed on fulfillment of the below 1. Please contact our Toll free no on [protected] to raise disconnection request. 2. Disconnection of the services would be subject to realization of outstanding payment and return of modem in working condition, (if provided.) 3. Please confirm back on this email once a disconnection request is registered on our toll free help line. Please note your reference # [protected]. Please quote this number in case you wish to provide us any additional feedback regarding your service issue. Request your co-operation and support. Regards, Indira N
Tikona CareW: www.tikona.in
From: Satin Jain [mailto:[protected]@gmail.com]
Sent: Monday, July 04, 2011 8:01 PM
To: Customercare
Cc: Nagesh Prasad
Subject: Fwd: Disconnection Request Hello sir/madam
Today(4 july 2010) I get the bill from the tikona wibro.
Bill number : B[protected]
Billing beriod : 26 may 2011 - 25 june 2011
User ID : [protected]
Request Number for cancellation the connection on 13 june 2011: 1-[protected]
I shocked when i saw the bill, because the other plans are activated by someone or system error (UNLTD 3499 and FMC 2499). As well as the bill period is 26 may 2011 to 2 june 2011 and i send the cancellation request on 13 june reference no is shown above.Please find the attached for your reference.
Please rectify the bill other wise i ll not pay the any single rupees against this bill( B[protected]
Regards
Satin Jain[protected] Forwarded message[protected]
From: Satin Jain <[protected]@gmail.com>
Date: Mon, Jun 13, 2011 at 3:28 PM
Subject: Disconnection Request
To: "[protected]@tikona.in" <[protected]@tikona.in>
Hello sir/madam
User ID : [protected]
Request Number : 1-[protected]
Reason for the disconnection : From the first day I didnt get any valuable feedback from your side as well as the nature of the customer representative and broadband provider (Ranjit -[protected], Devender [protected] and the most important Vishal -[protected]) is very rude and poor. And one call came from this number [protected] (dnt know the name.) is very rude.
I just wanted to disconnect my broadband as soon as possible.
Thanks and Regards
Satin Jain
Sr Engineer (Electrical - Project)
1350 MW Nashik Thermal Power Project
Sent from my Nokia phone
Hello sir/madam
See the trailing mail carefully. Today someone came to my house for recovering the amount, I will not paid until the bill will clear. Please take up the matter and rectify the same ASAP.
Regards
Satin Jain
[protected]
- Hide quoted text -
On Fri, Jul 8, 2011 at 6:04 PM, Customercare <[protected]@tikona.in> wrote:
Dear Mr. Jain, Greetings from Tikona! This is with reference to your email regarding disconnection request of your Tikona WI Bro account. We wish to inform you that the disconnection of the account can be processed on fulfillment of the below 1. Please contact our Toll free no on [protected] to raise disconnection request. 2. Disconnection of the services would be subject to realization of outstanding payment and return of modem in working condition, (if provided.) 3. Please confirm back on this email once a disconnection request is registered on our toll free help line. Please note your reference # [protected]. Please quote this number in case you wish to provide us any additional feedback regarding your service issue. Request your co-operation and support. Regards, Indira N
Tikona CareW: www.tikona.in
From: Satin Jain [mailto:[protected]@gmail.com]
Sent: Monday, July 04, 2011 8:01 PM
To: Customercare
Cc: Nagesh Prasad
Subject: Fwd: Disconnection Request Hello sir/madam
Today(4 july 2010) I get the bill from the tikona wibro.
Bill number : B[protected]
Billing beriod : 26 may 2011 - 25 june 2011
User ID : [protected]
Request Number for cancellation the connection on 13 june 2011: 1-[protected]
I shocked when i saw the bill, because the other plans are activated by someone or system error (UNLTD 3499 and FMC 2499). As well as the bill period is 26 may 2011 to 2 june 2011 and i send the cancellation request on 13 june reference no is shown above.Please find the attached for your reference.
Please rectify the bill other wise i ll not pay the any single rupees against this bill( B[protected]
Regards
Satin Jain[protected] Forwarded message[protected]
From: Satin Jain <[protected]@gmail.com>
Date: Mon, Jun 13, 2011 at 3:28 PM
Subject: Disconnection Request
To: "[protected]@tikona.in" <[protected]@tikona.in>
Hello sir/madam
User ID : [protected]
Request Number : 1-[protected]
Reason for the disconnection : From the first day I didnt get any valuable feedback from your side as well as the nature of the customer representative and broadband provider (Ranjit -[protected], Devender [protected] and the most important Vishal -[protected]) is very rude and poor. And one call came from this number [protected] (dnt know the name.) is very rude.
I just wanted to disconnect my broadband as soon as possible.
Thanks and Regards
Satin Jain
Sr Engineer (Electrical - Project)
1350 MW Nashik Thermal Power Project
Sent from my Nokia phone
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Tikona WI-BRO service — unnecessary calls
I booked the tikona brodband service on oct 22nd'2010 however when there technician came for installation he said that they provide onlu WI-FI coonections which i was never told and my place dosen't have WI-FI connectivity.Now i am receiving frequent calls for outstanding bill. i told the collector about the situtation twice however they calls again. help me out how should i deal with them.