Tikona Digital Networks Complaints & Reviews

This is in continuation of my earlier complaints for Tikona service issues.
I have being advice that due to change of Plan to ZMR2999 there is some technical issues & I need to open new user ID.
On 16th Aug I have filled another form & submitted & accordingly new Use ID [protected] is created but till date the ID is not active & I am not able to use the service.
When contacted customer service they told...

The salesperson from Tikona did not inform about additional charges for wireless internet services. The sales material advertises Tikona as " secured wireless broadband". The plans do not mention any charges for modem/ wireless connection, installation charges of Rs 500 is also charged.

What is provided is a wire connection, with "wireless service" costing another Rs 1,500 or an additional Rs 75 per month.br...

Hi All,



This mail is to raise serious concerns about the technical service at Tikona. I had subscribed to Tikona broadband service on June 30th 2011 and at the time of installation the engineer said there is good connectivity (around 64%) at my place while placing the nano station. But, I find my internet keeps on dropping very frequently, i.e. the network shows unidentified network and APIPA addressing (169.x.x.x)....

I have tikona connection from Tikona Digital Networks Pvt. Ltd. On 5th Aug 2011 someone has stolen the Tikona modem from my building terrace. I have registered the FIR and emailed the scanned copy to [protected]@tikona.in. I have called them more than 20 times & emailed several times to get the New Modem of Tikona. But no-one ever came to my place to provide me new Tikona modem. Everytime customer service agent says that "Your complaint...

TIKONA Team is an absolute disaster right from the word go. Here's a snapshot of what i had gone through with these buggers.
1) A shabby sales guy comes home after umpteen calls to install the thing.
2) Post verification, engineer (another lousy fellow) comes just to discover his incapabilites of not handeling the MAC thing for him. Another engineer same evening somehow figured things out and it started.
3) I was...

tikona had assured for wireless connectivty for broadband connection. All the payment was also taken in advance with commitment that connection will be wireless. As agreed, my broadband connection is activated on 02.08.2011 but without wireless but with cable.

Till date I am following up with Tikona cistomer Care for activation of wireless connectivity but tikona is not taking any action on my call. not only yhe customer care...

Hello everyone,

Today, i m writing this complaint via my mobile because my tikona internet service not working.. from last 2 days. I have complaint to customer care even my problem not solved because of poor service of tikona. Nobody help me and not taking a responsibility.
What will happened about my bill...?
Why m i pay to tikona? b'coz i m not using net.

Service of tikona is very very poor....

Dear Sir,

I had subscribed for a Tikona connection at my residence GE 28- A ,SuperCity, Near singapore township , AB Road Dewas naka Indore (MP) on 08th April 2011,even before installation there was no network at my place but the sales guy (Mr.atit khare Mobile no. [protected], Exe. ID[protected] blufed me saying that there is network at my place and the connection will be installed in a day or two and took a cash of Rs.881,...

Me Manoj kumar chatkara USER ID [protected],I got internet connection after one long month of my request that is june 2011 since i got connection there is no service and i have made complaint sevral times to customer care but they do not connect my call to service deavtivation department any time i want my advance payment cheque because i have not been provieded with any services from TIKONA DIGITAL NETWORKS Pvt. Ltd. I hope you will help...

Dear Sir,

Sir when I was taking Tikona connection they promised me that they will provide me service within 48 hours and that their product can be used with any device including iphone. But sir they denied this later on and did not provide me service even after calling them daily for ten days that also twice everyday.
My user id is [protected]. I got Tikona connection on 26th, July 2011 and on 27th July...

I am existing user of tikona digital network.As i have taken a tikona connection before 5-6 months & that time they just provided me 2 pc connection at a time & further i just contact to customer care & applied for extra connection by paying RS.75/- extra p.m. they just gave the answer like one I.T. person will come and set up the wi-fi connection at your home but after that conversation i had talk with customer care for 2-3 times...

My name is Girish Khandge tikona a/c no [protected]. This is with reference to my complaint no 1-[protected].
I have disconnected the Tikona service on 28th July 2011 because as per my plan I am supposed to get the speed of 600 kbps, but I have never got this speed. Sometimes even worse just to get the tikona loging page I’ll have to wait for 15-20 minutes. This is not the speed they have shown in the demo and commitements made by...

Hi,

My ordeal started on July 30, 2011 when my tikona internet somehow
stopped working...my ordeal still continues...

As I was away from home. My preganant wife had to call the tikona
support for help. She called multiple times, troubleshooting was done
but the issue was not resolved. An engineer was requested to come down
to check. But the engineer didnot turn up on the designated...

Hello,

I have to pay my bill on 3rd July but i didn't get your bill so its overdue. I try to pay bill online with the Net Banking but it was produce an error so i try to do payment by the credit card and it was produce message that payment made successfully. But after that i check my Bank account the same amount is deducted from my bank account also. How is it possible. Regarding this confusion talk with your customer...

Dear Sir/Mam,

User ID: [protected]

I request whoever reads this to kindly read till the end very carefully. My net has not been working since 26th July 2011. The same night, I tried registering a complaint on Tikona Customer Care but had to finally hang up after 30 minutes of wait to reach a customer care executive. On 27th July 2011 at 10pm I was able to register a complaint with Mr. Sharman regarding my issue....

I used to have an internet connection from the said company in January. At the time I paid for six months in advance as they had a discount. I was forced to disconnect the service in February for the most ridiculous reason. Their speed reduced to a minimum due to interupption in the wireless signal because a building behind my own built an extra floor, yes as stupid as that sounds. So their representative asked me to disconnect. So I disconnected...

Hi,
My ID is [protected]. My problem is that they are not sending the bill properly for 3 months in a row before the due date. Its the same scene this month. To make it worse, I am getting an email right now that they'll cancel my internet tomorrow! What? First of all, no1 cancels the internet (or anything) for a month's bill. They might "harass" you via email/call but not cancel. And cancel for what? My records...

Though I have disconnected my service a month back Tikona is sending me false bills. I have tried to call their customer service and also sent them several emails but only reply what I get is matter has been forwareded to concerned department. Where can I escalate thsi issue? Please help.

Sanjay Saha
[protected]...

I gave a cheque of Rs 1187 /- to Tikona ,the salesperson cheated me by saying the company has stopped giving demo and directly they would give you the connection. When the cheque realised ,the installation person on visiting my house declared there is no chance to recieve any broadband in my area.Since then [for last 6 months] every phone call ,i just get the answer that my cheque is ready it has to be Couriered to you,and it will be done...

I am a Tikona customer from last 4-5 months now and found their service to be the worst in broadband providers

I am using unlimited 600 Kbps plan, but I am getting pathetic speeds many times a day. I reported this issue by writing a mail to their customer support on 28th May 2011, Maharashtra Nodal Officer, Mumbai Nodal Officer & Nagesh Prasad on following email ID's
[protected]@tikona.in, nodal.[protected]@tikona.in,...