Tikona Wi-bro Service — DISCONNECTION OF INTERNET CONNECTION

Tikona WI-BRO SERVICE — Billing in spite of cancellation request one month back

I subscribed to Tikona WI-BRO SERVICE in March 21st of this year. I was not getting any service from them (their network does not work) so I made several request/complains regarding limited connectivity. The company failed to resolve the issue so I put in a cancellation request in the very same 4th or 5th day after my subscription. They promised me the subscription will be canceled in a week's time. But after a week, the issue was still not yet resolved. On the 3rd of April I again mailed my cancellation request but the only response I got was that the request has been forwarded. I repeatedly mailed on 8th April and 12th April as well. Now, I got another bill from tikona for the month of April! Moreover, I m getting a lot of calls from Tikona to pay the bills, but they will not listen when I explained that I had put in cancellation request. Nor does their customer care phone number works, so I can even speak to a representative of the company. I m at a loss at what to do. Please help!

My email address is [protected]@gmail.com

Tikona WI-BRO SERVICE — ridiculous customer care & internet connectivity

No resolution of my complaints of "problem in internet connectivity" and closure of complaints without notification, 4 times in a row in the last 2 months or so. Complaint numbers as follows -
1-[protected]
1-[protected]
1-[protected]
1-[protected]

Inspite of putting my complaint at HIGH priority, they seem to close it without resolution on their own, and do not give the customer any notification.

Dear Customer,

We regret the inconvenience caused to you. We have taken note of your issue and will get back to you at the earliest.

Regards

Tikona Digital Networks

Dear Subscriber,

To address your concerned issue, we request you to provide your Tikona Wibro user id and registered contact number.

Thank you.
TDN Support