Tikona — Wibro modem collected by executive but charging 1500 for that.

imumasankar

from Gurgaon, Haryana

Address:	Chennai, Tamil Nadu
Website:	Tikona.in

Dear sir/madam,

I have Surrendered my Tikona wibro modem(CPE) and full and final settlement also done.
But after three months Now I received a bill for Rs.1500 for not surrendering the modem.
But an executive (Ramesh) came to my place and collected it. He did not give me any receipt when asking. He said that its not available with him right now. After that when I called him , he said that he will send the Receipt via email, but he never did.

My Customer ID: [protected]

Executive's Name : Ramesh
(The person who collected the device from me)

His cell Number : [protected]

Place : Chennai

My Pin code : 600088

Please do needful to depend from these cheaters.

- Umasankar

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Comments

imumasankar

from Gurgaon, Haryana

Please help me to defend myself from these fraud company.

Stay away from this company.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Umasankar,

Kindly accept our apologies for the inconvenience faced by you. Please be assured that your concern listed July 2, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

imumasankar

from Gurgaon, Haryana

Finally I managed to get the Receipt for surrendering the CPE (wibro Modem) from the Executive. Find the attachment.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Shankar,

Greetings from Tikona.

With regards to your concern we have checked your account and confirm that that your Tikona service account has been terminated. Post full and final settlement, there are no dues pending on your account and no refund is applicable.

For any further issues/queries, you can reach us at http://forum.tikona.in

Regards,
Tikona Care