[Resolved]  Tikona — Worst customer service.

Address:

Bangalore, Karnataka

Don't buy tikona.

I installed tikona couple of months back and never worked. Finally decided to cancel the connection and asked tikona to do that.
They would n't cancel the connection at all.

Any one who is considering read the following mail conversation below and decide for yourselves.


On Jul 09, 2012, at 09:04 PM, "Karthik Krishnamoorthi" <[protected]@me.com> wrote:

Don't call me. There is no resolution to be reached. Cancel my account and return the my money. Collect your
equipment.

Why are you guys scared to give a written reply.

Answer the 3 questions in the written email

i) When is the connection going to be terminated? (I need the date as the answer.)


ii) When is my deposit of Rs 1900/- going to be returned? (Mention the date)




iii) Whenever someone calls from Tikona I ask them for their employee id ? They say they don't have one. Is it really so.




On Jul 09, 2012, at 08:38 AM, SNair <s.[protected]@tikona.in> wrote:

Dear Mr. Krishnamorthhi,

At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.

This is with reference to your email regarding service issue with your Tikona Wi-Bro account.

We have tried calling on your registered mobile no.[protected] however you were not reachable, kindly note the following:

We request you to provide a convenient date, time and alternate contact number (if any) so that our concerned team can contact you for permanent resolution.

We sincerely regret the inconvenience caused to you.

Your reference docket no. is 1-[protected], kindly retain this for a future reference.

In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window Customer care toll free no. at[protected]”. This cell is well trained to resolve all issues promptly.

You can also write to us at [protected]@tikona.in.

We appreciate your patience and kind support.

Regards,
Appellate Authority,
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
<image001.png>
From: Karthik Krishnamoorthi [mailto:[protected]@me.com]
Sent: Saturday, July 07, 2012 8:32 AM
To: SNair
Cc: Customercare
Subject: Re: Tikona UID- [protected]


Stop lying you guys. we did not have conversation on July 6, I told I don't want to have any conversation on phone
whatever the issue drop me an email. You guys still not answer any of my questions.




Answer 3 questions below inline and to the point. If you don't know ask your back end team and get me the answers.


i) When is the connection going to be terminated? (I need the date as the answer.)


ii) When is my deposit of Rs 1900/- going to be returned? (Mention the date)


iii) Whenever someone calls from Tikona I ask them for their employee id ? They say they don't have one. Is it really so.


Be honest there is no points building a business around these unethical practices.

Adding [protected]@tikona.in in cc. please maintain the chain.



On Jul 06, 2012, at 02:59 AM, SNair <s.[protected]@tikona.in> wrote:

Dear Mr. Krishnamoorthi,

At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.

This is with reference to your email regarding service issue with your Tikona Wi-Bro account.

According to our conversation with you on 6th July 2012, please note the following:

· Your request has been forwarded to the backend department for necessary action. They will contact you at the earliest regarding the resolution.

We sincerely regret the inconvenience caused to you.

Your reference docket no. is 1-[protected], kindly retain this for a future reference.

In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer Grievance Cell at[protected]”. This cell is well trained to resolve all issues promptly.

You can also write to us at [protected]@tikona.in.

We appreciate your patience and kind support.

Regards,
Appellate Authority,
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
<image001.png>
From: Karthik Krishnamoorthi [mailto:[protected]@me.com]
Sent: Tuesday, July 03, 2012 2:16 PM
To: Karthik Krishnamoorthi
Cc: SNair
Subject: Re: Tikona UID- [protected]

Nair

This is the fourth time I am asking. I received some remainder for my a/c sms from your company so computers are working
but you humans ?????. I demand a penalty of Rs. 1,00,000/- caused for all these pains due your poor service. Failing to respond to this
email in the next 2 hours would mean that you had accepted for the claim.

Answer in next 2 hours.

Answer 3 questions below inline and to the point. If you don't know ask your back end team and get me the answers.


i) When is the connection going to be terminated? (I need the date as the answer.)


ii) When is my deposit of Rs 1900/- going to be returned? (Mention the date)




iii) Whenever someone calls from Tikona I ask them for their employee id ? They say they don't have one. Is it really so.




- Karthik





On Jul 01, 2012, at 11:15 PM, "Karthik Krishnamoorthi" <[protected]@me.com> wrote:

You have telling processed within 5 days story for the last 10 + days. Be honest and
send back an email .

You didn't answer any of my questions. Answer them without fail.

Answer 3 questions below inline and to the point. If you don't know ask your back end team and get me the answers.


i) When is the connection going to be terminated? (I need the date as the answer.)


ii) When is my deposit of Rs 1900/- going to be returned? (Mention the date)




iii) Whenever someone calls from Tikona I ask them for their employee id ? They say they don't have one. Is it really so.



- Karthik

On Jun 30, 2012, at 03:10 AM, SNair <s.[protected]@tikona.in> wrote:

Dear Mr. Krishnamoorthi,

With reference to your email and as per our telephonic conversation, disconnection request which was given on 14/6/2012 is in progress and our backend team will call and update you on the status which is currently carried out in your account.

Please be informed that the disconnection of the account will be processed with-in 5 days.

Post which you will receive a call from our Service executive to collect the CPE. In case if the CPE is faulty/damaged/not returned, an amount of Rs. 1500 would be charged in your Final settlement invoice against CPE charges.

Please note your reference is 1-[protected]. Kindly retain this for future reference purposes.

We would still request you to rethink and give us an opportunity to serve you better.

Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.

We appreciate your patience and kind support.

Regards,
Appellate Authority,
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
<image001.png>
From: Karthik Krishnamoorthi [mailto:[protected]@me.com]
Sent: Friday, June 29, 2012 4:56 PM
To: SNair
Cc: [protected]@tikona.com
Subject: Re: Tikona UID- [protected]

Answer 3 questions below inline and to the point. If you don't know ask your back end team and get me the answers.


i) When is the connection going to be terminated? (I need the date as the answer.)


ii) When is my deposit of Rs 1900/- going to be returned? (Mention the date)


iii) Whenever someone calls from Tikona I ask them for their employee id ? They say they don't have one. Is it really so.




Also I would like to state it is not legal for company to send payment remainders / sms to a customers who is requesting to
cancel the connection.

Any issues send a email and no calling.


- Karthik


On Jun 29, 2012, at 12:19 AM, SNair <s.[protected]@tikona.in> wrote:

Dear Mr. Krishnamoorthi,

At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.

This is with reference to your email regarding cancellation issue with your Tikona Wi-Bro account.

According to conversation with you on 29th June 2012, please note the following:

· Your request has been forwarded to the backend department for urgent disconnection. They will contact you at the earliest regarding the resolution.

We sincerely regret the inconvenience caused to you.

Your reference docket no. is 1-[protected], kindly retain this for a future reference.

In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer Grievance Cell at[protected]”. This cell is well trained to resolve all issues promptly.

You can also write to us at [protected]@tikona.in.

We appreciate your patience and kind support.

Regards,
Appellate Authority,
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in
<image001.png>
From: Karthik Krishnamoorthi [mailto:[protected]@me.com]
Sent: Thursday, June 28, 2012 3:06 PM
To: Karthik Krishnamoorthi
Cc: SNair; Customercare
Subject: Re: Tikona UID- [protected]

Dear Mr Nair,

I asked to email you as this would be a written proof. Today Mayur called from your office, he
does n't have any clue of the problem.

I received a payment reminder today as well. Your company are real cheats of first order. Earn your money
don't steal from your customers.

Customer Name.

On Jun 27, 2012, at 01:36 AM, "Karthik Krishnamoorthi" <[protected]@me.com> wrote:

Dear Mr Nair,

Finally received the email from Tikona. Still yet to receive tikona my deposit and charges of Rs. 1900/- paid in advance for
non working connection of mine. The amount has to be refunded in 3 working days.

Quote from your email .

Please be informed that the disconnection of the account will be processed with-in 5 days.

When the request was given on 14/6/2012 what took you this long.

Most importantly no more calls Send an email as they would be a legal written proof for both sides.


Customer Name.


On Jun 27, 2012, at 01:09 AM, SNair <s.[protected]@tikona.in> wrote:

Dear Mr. Krishnamoorthi,

With reference to your email and as per our telephonic conversation, disconnection request which was given on 14/6/12 is in progress and our backend team will call and update you on the status which is currently carried out in your account.

Please be informed that the disconnection of the account will be processed with-in 5 days.

Post which you will receive a call from our Service executive to collect the CPE. In case if the CPE is faulty/damaged/not returned, an amount of Rs. 1500 would be charged in your Final settlement invoice against CPE charges.

Please note your reference is 1-[protected]. Kindly retain this for future reference purposes.

We would still request you to rethink and give us an opportunity to serve you better.

Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.

We appreciate your patience and kind support.

Regards,
Appellate Authority,
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in




From: Karthik Krishnamoorthi [[protected]@me.com]
Sent: Tuesday, June 26, 2012 12:27 PM
To: Customercare
Cc: SNair
Subject: Fwd: Immediate Disconnection of my Tikona Service.





Tikona

Please check the email chain below.

It has been 6 days and I have not received any reply for my email below. Spoke to Vaishnavi (Retention Team) She told my line would be disconnected
asap and I would be refunded Rs 1900. Has any of these happened.

Sunil ,

It is great to be a CSR in a company. But you will have take responsibility for your team actions.
I need a reply before End of Business today.



- Customer Name.

Begin forwarded message:

From: "Karthik Krishnamoorthi" <[protected]@me.com>
Date: June 19, 2012 8:22:03 PM
To: [protected]@tikona.in
Subject: Immediate Disconnection of my Tikona Service.


My Customer Id - [protected]
Customer Name - Mrs Customer Name
Mobile :[protected].

Sending the email from my registered email. Disconnection needs to happen
immediately. For details contact on my Bangalore :[protected].

Disclaimer.

I have done all possible procedures from my side. Any delays related to
the disconnection and processing of my refund of my advance payment
of Rs . 1900/- in full will be taken seriously. I really wish Tikona responds fast
to customer complaints.

Also a small note of advice to your CEO. There are many ways of making money by providing
good customer service. Making money through cheating customers is not a good
business practice.

- Customer Name


[protected] Forwarded message[protected]
From: Customercare <[protected]@tikona.in>
Date: Tue, Jun 19, 2012 at 8:53 PM
Subject: [protected]-Tikona user id
To: Sreedhar j <[protected]@gmail.com>





Dear Mr. Sreedhar,

Greetings from Tikona!

This is with reference to your below mentioned request. We regret the inconvenience caused to you.

We would request you for disconnection kindly send mail from your registered mail id.

In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Jaydeep J.
Tikona Care
W: www.tikona.in

From: Sreedhar j [[protected]@gmail.com]
Sent: Friday, June 15, 2012 12:30 PM
To: Customercare
Subject: Disconnection of Broadband connection -




Hi,

My Customer Id - [protected]
Customer Name - Mrs Customer Name

With ref to the above, i wish to inform that i had booked a Broadband connection of 23/05/2012 in my sisters name vide application no. [protected]. The connection was installed on 25/5/2012 and commission the same day. The Broadband was just working for that day only after which it did not work. I informed the Sales executive that the broadband was no working and asked to send the technical team to rectify the same, but no action taken. I was surprised when a bill was raised from 25/05/2012 to 06/06/2012. Then i raised a complaint on 08/06/2012 over the tikona care no.[protected] . and was given a ticket no.1-[protected].

But no technical person attended the service till 13/06/2012. Again On after frequent calls to the tikona care no as well as the sales executive, the technical person at 6.00 PM on 14/06/2012 and checked all the parameters.

On check he found that the device installed on the terrace of our building was not configured properly ( make of Device - Gem Tech) and replaced the same another device (make of Device - Nano Station) and configured the same.

We then checked the broadband connection and was working fine and the speed test done at 6.30 PM when the technician was there, the results were download - 3884 Kbps, Upload - 485 Kbps.

After a few minutes after the technician had gone, I again tried to connect to the internet and found the broadband not working. I immediately called the technician and informed him the same. He asked me to restart the system, but nothing worked so I asked to come back and rectify the same. He agreed to come back in 10 minutes but did not come nor take my phone call.

I tried after some time and the net got connected but the speed test gave results which were shocking Ping - 123ms, Download - 0.08 Mbps, and upload did not happen and gave an error. I again called the tikona care no at around 7.00 pm and spoke to one Mr. Vilas B. I explained him all the details for about 43 min and he could not solve the issue and asked me be on hold where in he would connect to the superior, but to my shock he disconnected the call. I immediately tried calling again on the same tikona care no. and entered the customer Id No, but the automated system did not recognize the customer Id. After many attempts, i finally got the call connected and again spoke to one Mr. Dhanraj around 8.00 PM and explained him all the problems again and he could not give a proper support. I immediately asked him to take a request for disconnection of my Broadband connection. He did the same and issued a ticket no.1-[protected] at 8.10 PM. I then asked him to transfer the call to the commercial section so that i could inform the disconnection no. and also get the refund of the advance payment of Rs.1900/- paid by cash.

He informed me that the refund process would take 45 working days. I am really shocked to hear the same, since while booking a new connection you neither accept card/Cheque payment and only insist on cash. And you also raise a bill for the period when the broad band was not working for not even one day after installation.

Given Below is the details of the no of calls made to tikona care on 14/06/2012.

1st Call - Time - 18.55 - Time on call - 43.12 Min
2nd Call - Time - 19.39 - time on call - 00.11 Min
3rd Call - Time - 19.39 - Time on call - 00.08 Min
4th Call - Time - 19.39 - Time on call - 00.08 Min
5th Call - Time - 19.40 - Time on call - 01.26 Min
6th Call - Time - 19.41 - Time on call - 01.17 Min
7th Call - Time - 19.43 - Time on call - 00.59 Min
8th Call - Time - 19.52 - Time on call - 35.37 Min

I had to spend two and half hours to get the broadband running for just a few minutes and going dead. I have never experienced such a worst service from any service provider. I thought that a private service provide like Tikona would be better than the services provided by BSNL, but your service has proven me wrong.

Now that I have asked you to disconnect my connection with immediate effect vide ticket no. 1-[protected] dt. 14/06/2012 at 08.10.40 PM, i want you to refund the full amount of Rs.1900/- paid by me towards advance without deducting any amount immediately. For any clarification contact me on [protected].

Rgds

Sreedhar
<phone no>