[Resolved] Virgin Mobile / Mobile — Customer Service, Page 2

[Resolved] Virgin Mobile / Mobile — Customer Service

R Rakesh Dagar from Gurgaon, Haryana

I purchased mobile set with connection online. I get delivery on time & activated next day. As per letter i received & a phone call from virgin mobile co. they have to send their executive to collect my documents. But till date nobody came. In between this period i talk to customer care peoples 8-10 times but no solution. Then on 4th Nov. i personally go to virgin mobile outlet at Centerstage Mall Noida(U.P) & deposit documents. But on 5th Nov morning they deactivated my services.I again called their customer care(sales) no. 60016666 & they told me that it was their mistake & my no. will be activated in 24 hrs. but nothing happened after 24 hrs. I again called & they told me that they not received my documents it will take next 24 hrs. But after next 24 hrs no improvement today morning on 6th i again called on above mentioned no. & talk to Mr. Avtaar singh he write down my compaint & give me complaint no. VNT07008422 & told that it will take 24 hrs. I dont know how much 24 hrs they need to rectify their mistake. Problem is from their side & i am suffering. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

SAGAR JETHE

from Mumbai, Maharashtra

Virgin Mobile, Vtrendy Mobile Phones — poor quality of product

i have a vtrendy mobile with virgin mobile connection the phone is of sub-standard quality with many problems embedded in it after speaking to virgin mobile about the same it is found that it is found that they are aware of the problem but are not willing to withdraw the model from the market so i kindly reuest you to take action against these people and save others from getting fooled

Rahul Kashayap

from Noida, Uttar Pradesh

am suffering from the same problem. as i tried your co. No. 125555 hundred times in same days but no one pick the phone. i m getting frustrated and i going to swith of my cell phone.
My No. [protected]

i am going to file the written complained in consumer court...

Please do the needfull

thanks

harish kumar

from Delhi, Delhi

I purchased mobile set with BANSAL TELECOMS(G-2, R.G. COMPLEX, COMMUNITY CENTER, SECTOR-8, ROHINI, DELHI-85). I get delivery BY HAND & activated THAT TIME. As per letter i received & a phone call from virgin mobile co. 24/01/09 AT AFTERNOON MY PHONE IS LOST .I CALL THE CUSTMER CARE TO INFOM THAT BLOCK MY I CALL MANEY TIMES BUT NO RESPONSE PLEASE CLOSE MY NUMBER INFORMATION COLLECT MY E-MAIL ID

NIDHISH KHANDELWAL

from Gidam, Chhattisgarh

Virginmobile India — MAKING FALSE COMMITMENT AND NOT SENDING MY GIFT COUPON

SIR,
I HAD PURCHASE NEW VIRGIN MOBILE FROM SWASTIK AGENCY DURG ON[protected].. HE GAVE ME THE SCRATCH CARD OF REEBOK BOUNDED WITH VIRGIN MOBILE AS GIFT VOUCHER . AFTER SCRAHTCHING THE CARD I WON REEBOK GIFT VOUCHER WORTH Rs 5000 I CALLED 125999 FOR CLAIMING THE GIFT VOUCHER FROM VIRGIN MOBILE .BUT A SLITE MISTAKE IN THE PHOTO COPY OF MY DRIVING LICENCE THE COMPANY HAD NOT ACTIVATED MY No. AFTER COMING FROM BHOPALON[protected]. I WENT TO RETAILOR AND ASKED HE ACTIVATED THE NO AFTER TAKING NEW PHOTOCOPY ON[protected].AND HE TOLD TO ME THAT THE GIFT VOUCHER WAS VALID TILL[protected] FOR FUTHER ENQ CALL COUSTEMER CARE OR LOGIN TO THE SITE OF VIRGIN MOBILE .WHEN I HAD CALLED TO 125999 ON[protected] THEY TOOK MY DETAILS FOR SENDING THE GIFT AND WHEN I LOGIN TO THEIR SITE I HAD SAW THAT THE SCHEME WAS EXTENDED TILL[protected] .BUT AFTER 5 TO 10 DAYS I HAD CALL 125999 TWICE BUT THEY TOLD YOU WILL GET THE GIFT SHORTLY BUT NOW THEY TELLING YOU HAD CALL ON[protected] NOW THEY ARE NOT RESPONDING PROPERLY

Vishal Prakash Adsule

from Mumbai, Maharashtra

Hi,

I need ur Virgin Mobile Customer Care Address in Mumbai or in Thane
So, Plz provide me

Regards,
Vishal

meenakshi

from Ahmedabad, Gujarat

this mobile dont have any good facility we are cheated by shopkeeper. the cutomer carte no response
call rates are high. bad network., i have purchased first mobile that is virgin.but bad experiance.pizcall me at [protected]
thank you

Umesh Singh

from Pune, Maharashtra

I also has the same problem .they activate the account very soon also barred soon, after taht there is no responce from them no matter how many time you call.it has been since 20 days i m suffering my phone has been barred.please do something, my no is [protected]

ganesh anbhule

from Mumbai, Maharashtra

dear sir my mob. no. [protected]
i am submit document
please start my mob & your usb cable mod not select & activate
computer song not open mob & mob song not open com.
.3gp software setup not avalable net & your company cd.
please care custmer

thank,
ganesh

Shampa Majumder

from Mohali, Punjab

dear sir,

I have lost my Virgin Mobile to day. my number is [protected]. I have activeted my mobile tracker of my sumsung mobile set. kindly block this mobile number early as possible. If you have any option to recover my mobile phone by mobile tracker kindly tell me by the mail address. I am waiting for your early responge.

Thanking you

Shampa Majumder
Garia
Kolkata
India

ramachander rao

from Hyderabad, Telangana

I have purchased vergin mobile no.[protected]. when i recharged, without using the amount got recuded to 90%. i tried to contact for the last 3 days at 125555, but no use. i fedup with the mobile and services of vergin as the instrument voice and battery is also not good.

I thought the compnay has made a system that without out using the cell, the amount will reduced.

I suggest not to buy the instument as there is no service or response is available.

Ramachander
Hyderabad

angel01

if you want to have a good service you better read first the terms and conditions of the product that you want to avail... I think its commonsense to read first the manual before you call the customer service... if you don't wanted to suspend your account don't used a credit card that doesn't belong to you we all know that its FRAUD right... read first and understand what you are purchasing... so you won't have problems in the future.. SIMPLE AS THAT!!! ITS SELF EXPLANATORY!!! OR MAYBE THE PROBLEM ITS NOT THE PRODUCT BUT THE DUMB PEOPLE WHO USES IT...

Harish

from Delhi, Delhi

hi
i have bought a virgin cell phone. and my cell phone got brake down. can u tell me where is the authorised service center in delhi & NCR.
Harish

SANTOSH KUMAR JAJORIYA

from Latur, Maharashtra

hello sii/medam
good eveniing.
My phone is lost and I complent in police station.but now I want my phone number is block and second duplicate sim of same number i want where I get it.
please send me [protected]@gmail.com my this address & contact number of customer

SANTOSH KUMAR JAJORIYA

from Latur, Maharashtra

hello sii/medam
good eveniing.
My phone is lost number is [protected] and I complent in police station.but now I want my phone number is block and second duplicate sim of same number i want where I get it.
please send me [protected]@gmail.com my this address & contact number of customer

Bikram Singh

from Karnal, Haryana

Hi there,
I wonder why they(virgin mobile advertisements by the computer) have to call me atleast 10 times a day( and that too when either i am to busy or when i am expecting someone elses call), and then even send me 20 odd messages a day, they too advertisements. I think, i by now probably know all the advertisement phone numbers they have( all labelled as Bakwass), and yes the blacklist does'nt work for these numbers either.
Its been about 4 months since i have thephone, and till now i have never been able to get through the customer care, all to just request them not to call. Either the lines are just always busy or it disconnects right after i get through the 125555( and later 9 for cust. care) number.
If anybody from virgin cares, please do something about it. My no. is [protected]

Nandan singh bisht

from Kolkata, West Bengal

Virgin / vBling — puk code

my phone is blocked so i need my puk code no. my mobile number is [protected] .nobody have a virgin
mobile so i can not talk to customer care no.so if you can do ? Email me my puk code .
thanks

RAJ KUMAR CHOUDHARY

from Karad, Maharashtra

For :- Re- Activate My Mobile no [protected]

Pl. note that I purchased a mobile no [protected] from new sant telecom ludhiana( [protected]) on dt. 22.02.09 and deposit my necessary ID proof with him.but my mobile has been not working from 28.02.09.
I have also complained to your no 1255555 and also meet with retailer ( [protected] ).The retailer tell us that he deposited the documents on 28.02.09 to you.

You are requested pl. arrange to contact my retailer on his mobile no [protected] and re- activate my mobile as soon as possible.

N.Rama Krishna Murthy

from Vepagunta, Andhra Pradesh

Dear sir

I have lost my Virgin mobile today my number is [protected] . I have activated my mobile tracker of my samsung mobile set kindly block this mobile number as early as possible if you have any option to recover my mobile phone by mobile tracker kindly tell me by the mail adress . I am waiting for your early response

Thanking You
N.Rama.Krishna Murthy
LIG B 22/A
MIDHILAPURI VUDA COLONY
MADHURAWADA
VISAKHAPATNAM

vinay bopche

from Bengaluru, Karnataka

my phone is blocked so i need my puk code no. my mobile number is [protected] .nobody have a virgin
mobile so i can not talk to customer care no.so if you can do ? Email me my puk code .
thanks

vinay bopche

from Bengaluru, Karnataka

my mobile no. is [protected]. it has been stucked since last night. it is asking PUK Code to enter. pl. tell me about this code in details.