[Resolved]  Vodafone — balance deduction

Address:East Delhi, Delhi

sir,
i got a blackberry phone and this is first time ever i use it. so i called vodafone customer care for assistance. they misguide me that plan of rs. 399/month will make you download unlimited and no cost will be charged on internet except video streaming and vodafone live.i said okay and got the plan.
now i am upgrading my BBM and it charged from my main balanced. and i again called your customer care.they are very rude. they ask for wait wait wait every time. after aprox. 15 minutes they transfer my call to supervisor. and he said i can not give your money back. if you misguide us and don't help us, then where will we go.?
its a request if you understand my problem. and help me out. its not about money i've lost. but make sure that this will never happen again and never misguide any customer .
thanking you
nayan([protected])
Was this information helpful?
No (0)
Yes (0)
Dec 2, 2016
Complaint marked as Resolved 
Verified Support
Nov 09, 2011
Vodafone India Customer Care's response
Hello Tushar,

Thanks for writing to us. Please note that there are no charges during the November for your account, hence there will be no reversal of any amount. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Karnataka
Verified Support
Nov 29, 2011
Vodafone India Customer Care's response
Hello Mihir,

Thanks for writing in to us and for the time on our call, trust we were able to address the issue. Please email us at vodafonecare.[protected]@vodafone.com for any further assistance, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai
Verified Support
Dec 28, 2011
Vodafone India Customer Care's response
Hello Sir/Madam,

Thanks for writing to us and for your time on the call. Trust we were able to help you with the required info. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Delhi
Verified Support
Jan 23, 2012
Vodafone India Customer Care's response
Hello Pranjal,

Thanks for writing in to us. We're looking into the matter and will get back to you at the earliest. Email us at vodafonecare.[protected]@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Delhi & NCR
Verified Support
Feb 02, 2012
Vodafone India Customer Care's response
Hello Srikanth,

Please share the date of the balance deduction so that we may be able to investigate this further. Email us at vodafonecare.[protected]@vodafone.com for any further assistance, or you can also call us on our toll free number 198.

Regards,
Vodafone Customer Care, Andhra Pradesh
Verified Support
Feb 23, 2012
Vodafone India Customer Care's response
Hi Rajeev,

We would like to inform you that you have been correctly charged Rs. 99/- for the Call filter service. Kindly refer to http://www.vodafone.in/vas/callmanagement/pages/callfilter.aspx for your reference. Please email us at vodafonecare.[protected]@vodafone.com for any further assistance, or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Punjab
Verified Support
Mar 02, 2012
Vodafone India Customer Care's response
Hello Ranjan,

We tried calling, but were unable to get in touch. Please share an alternate number here http://bit.ly/hzNUch so that we may be able to contact you to address the matter.

Regards,
Vodafone Customer Care
Verified Support
Mar 03, 2012
Vodafone India Customer Care's response
Hello Linkan,

Thanks for writing to us. We are unable to get in touch with you on the given number, please share an alternate contact number here http://bit.ly/hzNUch or write to us at vodafonecare.[protected]@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, New Delhi
Verified Support
Mar 27, 2012
Vodafone India Customer Care's response
Hello Pranjal,

Kindly share an alternate contact number with us here http://bit.ly/hzNUch so we can get in touch with you and assist you better. You can also write to us at vodafonecare.[protected]@vodafone.com for further assistance.

Regards,
Vodafone Customer Care
Verified Support
Mar 27, 2012
Vodafone India Customer Care's response
Hello Md. Daud Khan,

Thanks for your time on our call. Please let us know if you require any further assistance.

Regards,
Vodafone Customer Care, Delhi & NCR
Verified Support
Apr 24, 2012
Vodafone India Customer Care's response
Hello Subhasish,

We would like to inform you that an amount will be credited to your account as a gesture of goodwill.

Regards,
Vodafone Customer Care
Verified Support
Apr 26, 2012
Vodafone India Customer Care's response
Hello MKGaggar,

Please share your number with us here http://bit.ly/IpBLiH We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care
Verified Support
May 09, 2012
Vodafone India Customer Care's response
Hello Sunder,

Thanks for writing to us and for your time on the call. As conveyed, we're working on your concern and will get back to you with an update in 3 working days.

Kind Regards,
Vodafone Customer Care, Gujarat
Verified Support
May 22, 2012
Vodafone India Customer Care's response
Hello Sir/Madam,

Thanks for writing to us. Your request has been registered and shall be processed at the earliest. The concerned SR number for the same is [protected].

Kind Regards,
Vodafone Customer Care, WEST BENGAL (Except Kolkata)
Verified Support
Jun 14, 2012
Vodafone India Customer Care's response
Hello Rizwin,

Thank you for your time on our call. As conveyed, please note that the packs activated through recharge do not get auto renewed.

Regards,
Vodafone Customer Care.
Verified Support
Jul 30, 2012
Vodafone India Customer Care's response
Hello Pushpender,

Please note that the transaction you are referring to (MSBI[protected]) was not successful. In case of a failed transaction, the amount gets credited back to your bank account in 5 to 7 working days.

Regards,
Vodafone Customer Care, Haryana.
Verified Support
Aug 13, 2012
Vodafone India Customer Care's response
Hi Nikasha,

Kindly provide your contact number here http://bit.ly/OmHHBU and we will get back to you with assistance.

Regards,
Vodafone Customer Care.
Verified Support
Aug 23, 2012
Vodafone India Customer Care's response
Hello Sawan,

Thank you for writing to us. We are working on your concern. Your Service Request Number is [protected].

Regards,
Vodafone Customer Care, Haryana.
Verified Support
Aug 27, 2012
Vodafone India Customer Care's response
Hello Sir/Madam,

Please share your contact number here http://bit.ly/NRatL6 so that we can assist you.

Regards,
Vodafone Customer Care.
Verified Support
Sep 25, 2012
Vodafone India Customer Care's response
Hello Subrata Das,

Thank you for writing to us about your concern. Please be informed that we have deactivated the Caller Tune service and have credited the deducted amount back to your account.

Regards,
Vodafone Customer Care, West Bengal (except Kolkata) & Andaman Nicobar.
Verified Support
Sep 28, 2012
Vodafone India Customer Care's response
Hello Kapil,

We regret the inconvenience caused. Please be informed that your account will be credited with Rs.35 in 48 working hours. Kindly note that your concern regarding our Customer Care helpline (111) has been resolved now.

Regards,
Vodafone Customer Care, Haryana.
Verified Support
Oct 01, 2012
Vodafone India Customer Care's response
Hello Sir/Madam,

Thank you for writing to us. We will get back to you with an update in 48 working hours.

Regards,
Vodafone Customer Care, Andhra Pradesh.
Verified Support
Oct 13, 2012
Vodafone India Customer Care's response
Hello Vishal,

We have registered your concern. Your Service Request Number is [protected]. We will get back to you with assistance by 16 October 2012.

Regards,
Vodafone Customer Care, Rajasthan.
Verified Support
Nov 20, 2012
Vodafone India Customer Care's response
Hello Mayur,

Kindly share your current and alternate contact numbers with us here http://bit.ly/RQe1vT We are keen to assist you with your concern.

Regards,
Vodafone Customer Care.
Verified Support
Nov 24, 2012
Vodafone India Customer Care's response
Hello Arun,

Please share your contact number with us at http://bit.ly/R7l9H5 and we will have someone get back to you with assistance.

Regards,
Vodafone Customer Care.
Verified Support
Dec 01, 2012
Vodafone India Customer Care's response
Hello Praveen Kumar,

Thank you for your time on the call. Trust we were able to address your concern.

Regards,
Vodafone Customer Care.
Verified Support
Dec 17, 2012
Vodafone India Customer Care's response
Hello Tusharkumar,

Thank you for speaking with us. Hope we were able to address your concern.

Regards,
Vodafone Customer Care, Delhi & NCR.
Verified Support
Jan 11, 2013
Vodafone India Customer Care's response
Hello Nikunj,

Thank you for speaking with us. Please get back to us if you need any further assistance.

Regards,
Vodafone Customer Care.
Complaint comments 

Comments

hello this is fayyaz [protected] vodafone is very pathotic company dont belive vodafone his was wrongly 56 rs on account

Vodafone — balance deduction

i,ankit has vodaphone number [protected] deducted my balance by starting caller tune service with not my permission. service activated at 09:30 25may 2011.i phoned at vodaphone consumer helpline no. 198 five times but they did'nt help me .please refund my balance
Respected Sir/Mam,

This is regarding complaint against vodafone. Last month they activated an alert on my phone and deduct balance. I complaint so many times to them talk to their seniors but all in vain. and my balance become negative. Again i recharge few days back to make it positive balance and yesterday 27 may 2011 again mthey deduct my balance..

I never activated this bollywood alerts on my phone. But at times they deduct by saying internet packages. nd at times some alerts.

I think for them balance deduction and creating problem to customers is a fun. Because they cant take care of customers.


Its a humble request please take action against them . please.


and soon i will change the portability and join other network.

HOPE FOR POSITIVE RESPOSE AND STRICT ACTION.

Yours faithfully,
MANOHAR ARORA
[protected]
Respected Sir/Mam,

This is regarding complaint against vodafone. Last month they activated an alert on my phone and deduct balance. I complaint so many times to them talk to their seniors but all in vain. and my balance become negative. Again i recharge few days back to make it positive balance and yesterday 27 may 2011 again mthey deduct my balance..

I never activated this bollywood alerts on my phone. But at times they deduct by saying internet packages. nd at times some alerts.

I think for them balance deduction and creating problem to customers is a fun. Because they cant take care of customers.


Its a humble request please take action against them . please.


and soon i will change the portability and join other network.

HOPE FOR POSITIVE RESPOSE AND STRICT ACTION.

Yours faithfully,
MANOHAR ARORA
[protected]

Vodafone — Without any reason from my mobile no. 9999903513 balance got deducted automatically

Dear Sir,

With due respect I beg to state that my name is Yogender Yadav, H.no.-29, Ahir Mohalla, Near village post office, Nangloi, Delhi-110041. Im using mobile no. [protected] (Prepaid), from last 5 yrs. On 17th May'2011 from my account balance automatically got deducted and balance was in minus Rs. -286.00 (approx). After that i contacted to vodafone customer care executive about this matter on same day in the evening and customer care executive told me that you have used internet on your cellphone so that your balance got deducted. But i have never used internet on my cellphone and also internet facility is not yet activated on my cellphone. I became fedup from Vodafone service because they don't want to respond me and not taking quick initiative in this regard.

Therefore its my humble request to you kindly do the needfull as soon as possible and take a quick initiative in this regard.

Thanks & Regards

Yogender Yadav,
H.no.-29, Ahir Mohalla,
Near village post office,
Nangloi, Delhi-110041.

Mobile No. - [protected]
E-mail ID - [protected]@gmail.com
[protected]@gmail.com

Vodafone — Rental deduction again & again without sending any message from my Mobile

From my mobile no- [protected],without sending any message still automatically amount get deducted 1.00 Rs again & again.After contact with Vodafone Nodal officer also but they are blaming to me that I had sent message so that amount got deducted but not giving evidence that I had sent any message.This thing happening with me everyday.My complaint no - [protected]

Regards,

Manish Niyoliya
My 40 rs. has been deducted without any reason..I havent snd any request...I wnt my balance to b refund

Vodafone — balance deducted

My number is [protected] and i am facing many problems using it. Day after day unwanted services are activated on my number and my balance gets reduced.I had lodged another complaint for my other vodafone number which i have ported back to BSNL, so do you want me to port this number also? One day while i was sleeping i received an sms regarding the activation of some love guru service in the process of which Rs.30 was deducted from my balance and now my balance is in negative. When we contact the customer care they talk so abusively and rudely that we have to disconnect the call. I talked to Ranbir and Kusum who talked to me very rudely. That day i called the customer care and the person told me to call after 4 hours. He said that the service was activated by mistake and the money would be refunded back,but when i called again they started talking rudely and said the balance will not be refunded. Now should i port my number to some other provider or can you refund my balance of Rs.30 back to prevent me from porting my number?

Vodafone — balance deducted by vodafone

My balance is deducted by vodaphon pripaid from last 2 times without my knowledge n without any notification custmer care is not cooprating me. I cant recharge my mobile thats why I am facing problem.l want result as soon as poslble

Vodafone — deduction of balance

i am vodafone prepaid customer my no is [protected]. last 5 or 6 days they cut may balance Rs.250 something i call to customer care they say to me you are browes to gprs . yes i browes to gprs but i alreay of recharge of INTERNET . vodafone company no provide how to chek internet balance or not send a message your gprs is deactivate . please refund my bal or panalty to company. thanks

Vodafone — Deduction of balance for caller tune though I have not sent any request for that

Frequently I am getting call from Vodafone when I received the call they simply send the caller tune without any intimation and deducting the balance. I want Vodafone should stop this unnecessary harassment to common people.
i have voda connection since 6-8 years and i m enjoy it but these days i m suffering and surprise that i complaining to care but no response your side
my problem is by last month automatic balance dedication on my number
one more thing once i turn off my phone and again turn it on there must be 5 rupees cut all ways every time its work this is my second mail i hope you
must take a action on it
thanks.
T.ABBAS
4256 NAYA BAZAR DELHI 110006

[protected]

Vodafone in — balance

I am using vodafone IN since two years. I am satisfied with its services and different tariff plans but sometime it is been observed that some information provided by vodafone IN are falls. due to which we customers had to suffer a lot. On of the common mistake is regarding balance and validity inquiry of massage pack and GPRS promo pack. it never shows the actual and correct validity of this promo packs..


i myself suffered a lot in this regard and had to spend unnecessarily recharge cards...
So I am complaining in this forum for not providing this information satisfactorily by vodafone IN.
welcome to our website:

========== http://www.doestrade.com/ =====

if you like to order anything you like online shopping.

More details,

please just browse our website.

Quality is our Dignity.

Service is our Lift.

enjoy yourself.

thank you!!

==== http://www.doestrade.com/ ====
My balance is going deducted all thought I have deactivated my internet services. Vodafone Live and Internet services.

On 5 th of july I have deactivated my vodafone live services and internet services but on 7th july my account get deducted by 18 rs.

The same happen on 11th july although I have deactivated my vodafone live and internet services on 9th of july.

Vodafone — balance deduction

hello,
my name is Harpreet Singh. my mobile number is [protected] and i recharged with 32rs for sms pack. the problem is that after recharging still my balance is detucting for sms.

please solve this problem as fast as possible.



your faithfully
Harpreet Singh
mobile- [protected]

Vodafone — deduct balance many time

Many time deduct my balance in my vadafone sim balance. i do many time complaint on 198 but he is not refund balance and give not complain number. please take any action against this.
Many time deduct my balance in my vadafone sim balance. i do many time complaint on 198 but he is not refund balance and give not complain number. please take any action against this.
Balance deduct and make call on 198 many time and request for refund balance but not refund my balance and not give me complain number. against vodafone.

Vodafone — deduction of balance

I had activated the sms pack of re.36 & i was not informed that my 1000 msg limit is over .So my balance was deducted & the customer care people r not at all helpfull.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27108
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information