[Resolved]  Vodafone — balance deduction

Myself Malkiat Singh I am using vodafone no. [protected] only for the purpose of Internet by using USB stick . Vodafone is regularly deducting my balance . I have never opted for any other service . When I talked to customer care executives named Snil, Gurdeep and Neelam on 19 may 2012 but they failed to give me proper explanation. Vodafone is failing to resolve my problem

hello,
there is a trend to deduct unauthorized charges by mobile operators.
My vodafone number is [protected]. Vodafone deducted 30 rupees from my account stating that jobs alert pack has been activated.
there was no request made from my side to activate this pack, this kind of frauds has been done by vodafone in the past as well but i did not took any action.

please refund this amount as soon as possible.

My Vodafone number is [protected].my last date of internet service is[protected] but company deduct internet surfing charges on[protected] and this scheme is also auto renewal but company doesn't renewal that scheme....when i call to customer care and talk about this problem no any responsible answer from them my deducted balance is 150 rs..i talked with Mr. Narendra Bhasi in vodafone customer but he talk very roughly and very irresponsible...
please rply me.
rizwin narsinh..

i have made a recharge of 30 rupees on 28 july 2012 at around 8:30 in the morning through online transection. but not got the balance. MY TRANSECTION ID is MSBI[protected]

my vodafone no is. - [protected]

my id - [protected]@gmail.com

my contact no. - [protected]

when ever i recahrge my vodafone mobile a/c to make out going calls, the company will deduct my bal without my confirmation & says it has been added from my side so regarding this i have already spoke with the customer care sevice team & for that their respond is it has been added from my side but i have not done any thing no value added services has been added from my end.............their are still sending the flash msg on my mobile................


Rregards,

irfan

Dir Sir,
I have a vodafone number of pune. When I go to Mumbai, I should not be charged any extra movie for using services over there. That's the case with other service providers (Reliance, Airtel etc). However Vodafone charges me as if I am on roaming.. My call charges are not as per the Bonus Cards I selected. This happens every time. But I did not notice the my balance was getting deducted for messages as well. Strange part is I was not alerted as ususally after I call, that my balance was reduced to say X amount..
Suddenly I see my balance is reduced to zero for that.
I talked to customer care people before regarding the same, they told SMS wont be chargable. But somehow I see my balance was reduced to zero today. I got stuck in middle of something & could not get in touch with my relatives because of that.
Over and above that, when I called customer care, no buddy responded properly. First two people said they have no idea why my 76 odd rs were deducted suddenly. When I asked to transfer the line to the higher authority, they keep the line on Hold and do not respond at all.
The same was the case when I called again and talk to another representative "Deepak". He atleast gave me proper reason why y balance got deducted ie Because of the messages I sent.. However He did not answer properly why I did not get any alerts after any messages that the amount has been reduced from my account. Also he did the same thing, kept me on hold while I asked him to forward the line to his superior.

What I am trying yo find here is
1) why is Vodafone considering Mumbai as roamig for other Maharashtra customers, while other providers dont.
2) Why was there no alert at all & my balance got reduced to 0??
3) Why is Customer Care(Supposed to be Happy to Help) are not helping at all and just keeping customers on HOLD and never to pick up again?

Please guide me.

Regards
Saurabh.

I am currently unable to get to there customer care person as well. Every time I press 9 for other information, the line get's diverted to the first menu..
I think this is the way they are trying to Help their customer..
Regards,
Saurabh.

my complaint is aginst the vodafone customer care. i got my phone recharged on 6th of august with rs.401, 399 was deducted for my internet services and i got message that my service will be activated soon. but nothing happened after 6 hours. i am calling them from last 5 days but nothing has happened till now. niether my interner services are activated nor my balance has been refunded. i cant even call them from my own number!!! whenever i call them they tell me to wait and now they are saying they cant refund my amount they even cut our calls sometime. they tell me that i sent a message to deactivate my account but i did nothing like that. i am so helpless right now only you people can help me. please help

hello sir,
my number is [protected].
I recently noticed that my balance was being deduced and almost lost 200 INR.
when i called the customer care. they promised me to return my balance in 48 hours.
but they have now blocked my call to them.
they said that i enabled some data plan. which i didn't because i have done 0 kb o[censored]sage.
the plan as they said was on auto renewal and from 4th of august i have been loosing 11rs daily.

on customer care they asked me to dial *444*6*2#.
when i did it, it said that the service is already deactivated on your mobile phone.
but on the next day again i lost 11 rs.

i am hating this network and please help me get my balance back so that i can utilise that money and then port to some other network

regards,
sawan mehta
[protected] (alternate number)

balance duduction of 41 ru

Sir,
Today I have received a massage to set a caller tune on my mobile no - [protected]. Though I do not activate this service, this service is auto activated by the service provider and an amount of Rs-30 is deducted from my balance. I contact with customer care of the service provider to deactivate this service and refund my deducted balance, but they deny to refund the balance.
Please help me.

Subrata Das
Burdwan.

My name is Kapil.&my vodafone no. Is [protected]. Vodafone deduct 35 rs from my account. Callertune is set to my no. But i haven't subscribe of it.and ur vodafone customer care no. Is not working as usual. Plz return my balance.

I have activated blackberry internet data plan for seven days on 20.09.12 after 7 days on 27.09.12 i got amessage that my paln is renewed by deducting my balance without any information, when i contacted the customer care for the same they told to send a message for avoid auto renew it again after 7 days and i did the same but my balckberry data plan deactivated completely.

reckless attidutde from customer care..

Vodafone
I haven't get credit rs 35 till now. This is very bad service.plz refund it as soon as possible .

my number is [protected]. pl resolve this issue..

SIR
I RECHARGED MY MOBILE NO. [protected] WITH A DATA PACK OF RS 17 AS ON 11.10.12 TIME 6.53 P/M. AND WHEN I USE NET SERVICE COMPANY DEDUCTED MY MAIN BAL OF RS 85.62. I CALLED TO CUSTOMER CARE MANY TIMES BUT I AM NOT SATISFIED WITH THAIR ANSWER.
COMPANY SAYS THAT I HAVE DOWNLOAD THE CHARGABLE CONTANT. BUT I HAVE NOT DOWNLOAD ANY CHARGABLE CONTANT
SO PLZ LOOK IN THE MATTER AND SOLVE THE ISSUE

Vishal Somani
Vishal Industries
Neem Ka Thana
[protected]

Sir
As pr your comment i have not received any assistance from your end regarding to service request no. [protected]

Vodafone — BALANCE DEDUCTION

Sir
regarding to my service request no. [protected] i have not received any assistance frm your end so plz look in th issue and revert back



Vishal Somani
Neem Ka Thana

i was activate internet plan on vodafone , after confirming plan is activated i started browsing and after some time vodafone cut 116 rupee without notice, so i called customer care and asked my problem but there was no positive response .